7 Nursing Support jobs in Pakistan

We are seeking an experienced and proactive Lead Client Support professional to join our team. In this role, you will be responsible for overseeing the client support function, ensuring seamless application performance, and leading a team dedicated to providing exceptional service to our clients. If you have a strong technical background, excellent communication skills, and leadership experience, we’d love to hear from you.

Key Responsibilities:

• Team Leadership: Supervise and mentor a team of client support specialists, setting performance goals, monitoring KPIs, and providing regular feedback and training.
• Application Monitoring: Ensure ongoing monitoring and maintenance of application performance for optimal client experience.
• Advanced Technical Support: Act as the escalation point for complex application issues, providing advanced troubleshooting and resolution strategies.
• Incident & Ticket Management: Oversee incident tracking and ticketing workflows, ensuring prioritization, timely resolution, and quality of support.
• Client Relationship Management: Serve as the primary point of contact for high-value clients and critical issues, maintaining strong, professional relationships.
• Cross-Functional Collaboration: Liaise with product, development, and system administration teams to resolve issues and implement product improvements.
• Issue Resolution: Ensure that client issues are diagnosed, resolved, and documented efficiently, and escalated when necessary.
• Communication: Maintain clear, professional, and timely communication with clients via phone, email, and chat.
• Product & Process Expertise: Maintain in-depth knowledge of our products and services to guide clients effectively and provide strategic input to internal teams.
• Client Training: Coordinate and deliver training sessions to help clients maximize the value of our solutions.
• Reporting & Analysis: Generate and present regular reports on support performance metrics, trends, and client satisfaction levels to leadership.

Requirements:

• Minimum 5+ years of experience in client/application support & leading role.
• Healthcare industry experience is preferred.
• Strong analytical and problem-solving skills, with the ability to lead root cause analysis and complex troubleshooting.
• Excellent interpersonal and communication skills, both written and verbal.
• Hands-on experience with ticketing systems and incident management tools.
• Ability to prioritize tasks effectively and manage a support team in a dynamic environment.
• Demonstrated ability to collaborate with cross-functional teams.
• Experience with client onboarding, training, and retention strategies is a plus.
• Bachelor's degree in Computer Science, Information Technology or a related field is preferred.

Shift Timings: Afternoon Shift, Evening Shift

About Us: Persivia andSoliton Technologies are AI-powered HealthTech platform that enables providers, payers, and large health care International organizations to deliver personalized, value-based care. By integrating clinical and claims data, we deliver real-time insights that drive improved patient outcomes, clinical performance, and operational efficiency.

Role Code: #ST25Q3LCS

Fields marked with asterisk (*) are mandatory to be filled.

Texas Behavioral Health, PLLC has dedicated years of experience and expertise in the Houston area to provide comprehensive outpatient and inpatient behavioral health and psychiatric care for adults and children in our local community. Texas Behavioral Health is constantly on the path for growth and new development. We are looking to add an experiencedPatient Service Representative/Customer Care to our team that will contribute to our mission along with embodying the same values as us. Along with patient satisfaction, employee satisfaction is at the top of our list of priorities. We look forward to the possibility of welcoming new minds to our team and are hopeful to find a good fit for this position

Timings 06 PM – 03 AM PST (Monday- Friday)-Evening Time

DUTIES AND RESPONSIBILITIES:

• Contact patients via telephone prior to their scheduled appointment.
• Interview patients over the telephone to obtain complete and accurate information
• Enter all patient data into the electronic medical record
• Re-schedule patient appointments as required via telephone calls

and written notification to patients.

• Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the database.
• Coordinate messages between patients and physicians. If consult calls are received, they must be properly handled and routed to the correct provider.
• Other duties as assigned.

Qualifications and Skills:

• Must display a 'customer-first mentality
• English proficiency required (Listening and Speaking)
• Self-starter and self-manager (Complete Training will be provided)
• Must be able to provide excellent patient care and handle difficult situations if necessary.
• Must be organized.
• Must know how to document properly.
• Must be punctual and have reliable transportation.
• Must be willing to work as a team player with fellow peers and providers.

.

Texas Behavioral Health, PLLC has dedicated years of experience and expertise in the Houston area to provide comprehensive outpatient and inpatient behavioral health and psychiatric care for adults and children in our local community. Texas Behavioral Health is constantly on the path for growth and new development. We are looking to add an experienced Patient Service Representative/Customer Care to our team that will contribute to our mission along with embodying the same values as us. Along with patient satisfaction, employee satisfaction is at the top of our list of priorities. We look forward to the possibility of welcoming new minds to our team and are hopeful to find a good fit for this position.

Timings: 06 PM – 03 AM PST (Monday- Friday) - Evening Time

• Contact patients via telephone prior to their scheduled appointment.
• Interview patients over the telephone to obtain complete and accurate information.
• Enter all patient data into the electronic medical record.
• Re-schedule patient appointments as required via telephone calls and written notification to patients.
• Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the database.
• Coordinate messages between patients and physicians. If consult calls are received, they must be properly handled and routed to the correct provider.
• Other duties as assigned.

• Must display a 'customer-first mentality.'
• English proficiency required (Listening and Speaking).
• Self-starter and self-manager (Complete Training will be provided).
• Must be able to provide excellent patient care and handle difficult situations if necessary.
• Must be organized.
• Must know how to document properly.
• Must be punctual and have reliable transportation.
• Must be willing to work as a team player with fellow peers and providers.