72 Management Roles jobs in Pakistan

Company Description

Ringfence Consulting is a leading consulting firm with a presence in both the UK and the Middle East, specializing in delivering high-quality back-office solutions. We are committed to providing exceptional services that align seamlessly with the operational needs of consulting firms, driving operational efficiency and excellence in back-office support.

We are seeking a highly qualified
Business Continuity Management (BCM) Manager
to join our team.

Key Requirements:

• Professional certification such as
  CISA
  is mandatory.
• Minimum 7 years of experience
  in BCM, IT Risk, or related fields.
• Willingness to travel
  frequently to Saudi Arabia
  .

Location:
Karachi, Pakistan (with travel to Saudi Arabia as required)

Compensation:

• Competitive
  Pakistani salary
  regardless of your current location (Karachi or Saudi Arabia).
• For travel to Saudi Arabia, a
  fixed per-day allowance
  , accommodation, visa, and ticket will be provided.

Note:
Please apply
only if you meet the above criteria
.

About the job Business development Management

This job is with Work Together.

• Develop and implement comprehensive business development strategies to drive revenue growth.
• Identify and pursue new business opportunities and partnerships to expand the company's market presence.
• Build and maintain strong relationships with clients, stakeholders, and industry partners.
• Conduct market research to identify trends and customer needs, providing insights for strategic planning.
• Prepare and deliver presentations and proposals to prospective clients.
• Collaborate with internal teams to ensure alignment and support for business development initiatives.
• Monitor and report on key performance metrics to assess the effectiveness of business development efforts.
• Assist in the negotiation and closing of high-value deals and contracts.

• 3-5 years of experience in business development, sales, or a related field.
• Proven track record of achieving revenue targets and business growth objectives.
• Strong understanding of market dynamics and industry trends.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and collaboratively within a team setting.
• Strong analytical and problem-solving abilities.
• Proficiency with CRM software and business development tools.
• Willingness to travel as needed to meet with clients and attend industry events.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Masters degree is a plus.
• Experience working in the industry relevant to the company's business is preferred.
• Demonstrated ability to develop and sustain relationships with multiple stakeholders.
• Strong organizational and time management skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Job Title: Expert Business Process Management

Grade Level: L2

Location: Islamabad

Last Date to Apply : 9th October 2025

What is Expert Business Process Management?

The Expert Business Process Management is responsible for supporting the design, implementation, and governance of business processes to enhance efficiency, strengthen customer experience, and ensure compliance across JazzCash. The role requires strong analytical, process, and project management skills, along with the ability to work collaboratively with cross-functional stakeholders to identify improvement opportunities and enable customer-centric product and service delivery.

In addition, the Expert will act as a key CX liaison in product and project development, ensuring that customer experience KPIs, call center insights, and customer feedback are effectively integrated into business processes and product decisions. This position reports to Stream Head Business Process Management & Standardization.

What does Expert Business Process Management do?

1. BPM Strategy & Process Design

·    Support the development and execution of BPM strategies, frameworks, and methodologies to improve efficiency, quality, and consistency across JazzCash operations.

·    Analyze, document, and redesign processes to align with business and CX objectives, ensuring scalability, automation readiness, and compliance with industry best practices.

·    Assist in establishing and maintaining process governance mechanisms, including documentation (OLAs/SLAs), KPIs, and continuous improvement initiatives.

·    Explore and recommend opportunities for automation and AI-enabled solutions as part of process design and standardization.

1. CX Integration & Product Development

·    Act as a CX-side representative in product and project development, ensuring customer experience KPIs, call center insights, and complaint data are incorporated into decision-making.

·    Provide support to cross-functional teams in implementing standardized processes and ensuring customer-centric product development.

1. Process Improvement & Optimization

·    Collaborate with stakeholders to identify and drive process improvement opportunities through root-cause analysis, CX deep-dives, and optimization projects.

·    Identify opportunities for process automation and use of AI/analytics to enhance efficiency, reduce manual work, and improve customer experience.

·    Conduct data analysis and reporting to highlight process gaps, track customer pain points, measure improvements, and assess post-implementation impact.

1. Project Management Support & Leadership

·    Contribute to project management activities, including planning, monitoring progress, and ensuring timely delivery of initiatives that impact customer experience.

·    Support ongoing projects and take ownership of assigned projects, leading them end-to-end in coordination with cross-functional teams.

JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

What are we looking for and what does it take to be an Expert – Business Process Management?

·    Bachelor's degree in Business Administration, Management, Industrial/Process Engineering, Computer Science, or related discipline (Master's degree such as an MBA in Operations, Strategy, or Project Management preferred).

· –5 years of relevant experience in business process management, project management, or product support (experience in FinTech, telecom, or financial services is preferred).

·    Familiarity with FinTech, Financial Services, or Branchless Banking operations and regulatory frameworks.

·    Understanding of call center operations, KPIs, and customer service processes.

·    Knowledge of BPM principles, methodologies (e.g., Lean Six Sigma, BPMN), and process modeling tools/software.

·    Strong analytical, problem-solving, and data interpretation skills with the ability to drive insights into action.

·    Effective communication and stakeholder management skills, with the ability to work across cross-functional teams.

·    Basic project management knowledge; familiarity with PMP/Agile/Scrum is considered an advantage.

·    Certifications in BPM, Lean Six Sigma, Project Management, or Automation/Analytics tools are a plus but not mandatory.

Why Join JazzCash?

As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 52 million customers for the better.

Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.

This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

Job Title: Expert Business Process Management

Grade Level: L2

Location: Islamabad

Last Date to Apply : 9th October 2025

What is Expert Business Process Management?

The Expert Business Process Management is responsible for supporting the design, implementation, and governance of business processes to enhance efficiency, strengthen customer experience, and ensure compliance across JazzCash. The role requires strong analytical, process, and project management skills, along with the ability to work collaboratively with cross-functional stakeholders to identify improvement opportunities and enable customer-centric product and service delivery.

In addition, the Expert will act as a key CX liaison in product and project development, ensuring that customer experience KPIs, call center insights, and customer feedback are effectively integrated into business processes and product decisions. This position reports to Stream Head Business Process Management & Standardization.

What does Expert Business Process Management do?

1. BPM Strategy & Process Design

·    Support the development and execution of BPM strategies, frameworks, and methodologies to improve efficiency, quality, and consistency across JazzCash operations.

·    Analyze, document, and redesign processes to align with business and CX objectives, ensuring scalability, automation readiness, and compliance with industry best practices.

·    Assist in establishing and maintaining process governance mechanisms, including documentation (OLAs/SLAs), KPIs, and continuous improvement initiatives.

·    Explore and recommend opportunities for automation and AI-enabled solutions as part of process design and standardization.

1. CX Integration & Product Development

·    Act as a CX-side representative in product and project development, ensuring customer experience KPIs, call center insights, and complaint data are incorporated into decision-making.

·    Provide support to cross-functional teams in implementing standardized processes and ensuring customer-centric product development.

1. Process Improvement & Optimization

·    Collaborate with stakeholders to identify and drive process improvement opportunities through root-cause analysis, CX deep-dives, and optimization projects.

·    Identify opportunities for process automation and use of AI/analytics to enhance efficiency, reduce manual work, and improve customer experience.

·    Conduct data analysis and reporting to highlight process gaps, track customer pain points, measure improvements, and assess post-implementation impact.

1. Project Management Support & Leadership

·    Contribute to project management activities, including planning, monitoring progress, and ensuring timely delivery of initiatives that impact customer experience.

·    Support ongoing projects and take ownership of assigned projects, leading them end-to-end in coordination with cross-functional teams.

JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it take to be an Expert - Business Process Management?

·    Bachelor's degree in Business Administration, Management, Industrial/Process Engineering, Computer Science, or related discipline (Master's degree such as an MBA in Operations, Strategy, or Project Management preferred).

· years of relevant experience in business process management, project management, or product support (experience in FinTech, telecom, or financial services is preferred).

·    Familiarity with FinTech, Financial Services, or Branchless Banking operations and regulatory frameworks.

·    Understanding of call center operations, KPIs, and customer service processes.

·    Knowledge of BPM principles, methodologies (e.g., Lean Six Sigma, BPMN), and process modeling tools/software.

·    Strong analytical, problem-solving, and data interpretation skills with the ability to drive insights into action.

·    Effective communication and stakeholder management skills, with the ability to work across cross-functional teams.

·    Basic project management knowledge; familiarity with PMP/Agile/Scrum is considered an advantage.

·    Certifications in BPM, Lean Six Sigma, Project Management, or Automation/Analytics tools are a plus but not mandatory.

Benefits

Why Join JazzCash?

As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 52 million customers for the better.

Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.

This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

Job Title: Expert Business Process Management

Grade Level: L2
Location: Islamabad
Last Date to Apply : 9th October 2025

The Expert Business Process Management is responsible for supporting the design, implementation, and governance of business processes to enhance efficiency, strengthen customer experience, and ensure compliance across JazzCash. The role requires strong analytical, process, and project management skills, along with the ability to work collaboratively with cross-functional stakeholders to identify improvement opportunities and enable customer-centric product and service delivery.

In addition, the Expert will act as a key CX liaison in product and project development, ensuring that customer experience KPIs, call center insights, and customer feedback are effectively integrated into business processes and product decisions. This position reports to Stream Head Business Process Management & Standardization.

• BPM Strategy & Process Design : Support the development and execution of BPM strategies, frameworks, and methodologies to improve efficiency, quality, and consistency across JazzCash operations.
• CX Integration & Product Development : Act as a CX-side representative in product and project development, ensuring customer experience KPIs, call center insights, and complaint data are incorporated into decision-making.
• Process Improvement & Optimization : Collaborate with stakeholders to identify and drive process improvement opportunities through root-cause analysis, CX deep-dives, and optimization projects.

• Bachelor's degree in Business Administration, Management, Industrial/Process Engineering, Computer Science, or related discipline (Master's degree such as an MBA in Operations, Strategy, or Project Management preferred).
• 2-5 years of relevant experience in business process management, project management, or product support (experience in FinTech, telecom, or financial services is preferred).
• Familiarity with FinTech, Financial Services, or Branchless Banking operations and regulatory frameworks.
• Understanding of call center operations, KPIs, and customer service processes.
• Knowledge of BPM principles, methodologies (e.g., Lean Six Sigma, BPMN), and process modeling tools/software.

As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 52 million customers for the better.

JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.