336 Lead Operations jobs in Pakistan

A Team Leader, who is often known as a supervisor or a team manager, is responsible for managing a team of Advisors.

This team would typically consist of 15-20 people, helping them to meet targets while reviewing performance and coaching them.

A full list of duties, including ensuring that Advisors adhere to company policies like attendance, is listed below.

Duties & responsibilities:

1. Manages performance and behavior of Team leaders through effective 1:1 meetings, coaching, and mentorship.
2. Implements performance goals, monitors and evaluates against pre-set goals, implementing action plans to resolve performance barriers as needed.
3. Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
4. Ensures that Team Leaders have a clear understanding of the performance and behavior criteria and how it impacts performance and the overall customer experience.
5. Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
6. Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
7. Participates in daily Kaizen events to identify and implement process improvement change initiatives.
8. Conducts Seller interaction audits and provides coaching to improve performance.
9. Maintains a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
10. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
11. Liaises with other departments such as HR, Finance, or IT teams as required to resolve Operations issues.

Requirements:

1. Minimum of 2 years supervisory experience in a customer service environment, experience within a contact center preferred.
2. Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
3. Demonstrates ability to analyze data, using the data to drive decision making.

Role Summary: We are seeking a dynamic and detail-oriented Team Lead – Operations (Female) to oversee and streamline the daily operations of our education office, with a strong focus on financial oversight, administrative coordination, and compliance. This role requires a proactive leader capable of supervising teams, implementing systems, and ensuring smooth functioning across operational touchpoints.

Key Responsibilities: Supervise and manage daily office operations, ensuring alignment with company objectives and academic schedules.

Oversee finance-related tasks including petty cash handling, expense tracking, fee reconciliation, vendor payments, and basic budgeting.

Coordinate with academic and support teams to ensure operational synergy and service excellence.

Maintain inventory, office supplies, and vendor contracts in a timely and cost-effective manner.

Prepare regular operational and financial reports for senior management.

Act as a liaison between cross-functional teams to ensure seamless flow of communication.

Ensure adherence to company policies, regulatory guidelines, and health & safety standards.

Support HR with attendance monitoring, performance tracking, and staff onboarding logistics.

Required Qualifications & Experience: Bachelor's degree in Business Administration, Finance, or a related field. (ACCA/ MBA preferred)

3–5 years of relevant experience in operations, preferably in the education or services sector.

Strong command over MS Office Suite and basic financial software.

Excellent organizational, leadership, and communication skills.

Ability to handle multi-functional teams and manage time-sensitive projects.

Female candidates are encouraged to apply as part of our diversity and inclusion commitment.

What We Offer: A collaborative and growth-oriented work environment.

Competitive salary and performance-based incentives.

Professional development and training opportunities.

Deputy Lead Manager (Operations & Reporting)

February 03, 2025

JOB DETAILS:

Qualification & Experience:

At least Bachelor’s Degree in Computer Science or Information Technology or Computer Engineering with at least 8 years of experience of Oracle ERP and CC&B Operations & Reporting. Relevant certification will be preferred.

Responsibilities:

Job Summary:

The purpose of this position is to maintain documentation of operational SOPs, manage the operations, identify opportunities for improvement, and take actions to achieve efficient and effective processes. The incumbent is also responsible for the reporting requirements and performance metrics.

Job Responsibilities:

1. Provide necessary guidance with respect to the day-to-day operations of the IT department while ensuring smooth workflow and timely completion of tasks.
2. Identify opportunities to achieve operational improvement with a view to enhance efficiency and implement relevant improvement actions to achieve this objective.
3. Coordinate with various teams to facilitate operational processes and resolve operational issues.
4. Ensure generation and maintenance of IT reports, dashboards, and performance metrics to facilitate decision making.
5. Ensure maintenance of accurate and up-to-date documentation of operational procedures, processes, and reporting methodologies.
6. Organize and manage documentation repositories for easy accessibility.
7. Supervise preparation of reports and presentations for internal and external stakeholders.
8. Supervise project management activities as directed by the DGM - Software Systems Customer Care & Billing (CC&B).
9. Provide support to the end-users on basic IT-related issues and escalate complex issues to appropriate teams.
10. Ensure compliance with the Enterprise Risk Management Framework enforced in the Company while performing job responsibilities in accordance with assigned role.
11. Ensure compliance with the Business Principles and Ethics Policy / Code of Conduct.
12. Undertake any other task assigned by the supervisor.

Tracking company related systems management personnel needed. The candidate should understand device troubleshooting, recovery support, online monitoring software, and mobile application support. An IT background with extensive Microsoft Office knowledge is required. The candidate should be able to easily maintain Excel sheets, SMS marketing software, and should have the ability to learn quickly and work independently without being given directions. This candidate should own their own laptop, have internet at home, and have their own transportation.

Responsibilities include:

1. Device troubleshooting and recovery support.
2. Online monitoring software management.
3. Mobile application support.
4. Maintenance of Excel sheets and SMS marketing software.
5. Independent work and quick learning.

Minimum Qualifications: Bachelor Degree or Equivalent, CCNP or equivalent certification.

• Perform hardware and software installations, upgrades, and maintenance, patch administration, kernel modification/upgrades, file system management, performance and security analysis, and network configuration/tuning.
• Monitor Core Network performance, identify errors, malfunctions, and degradation, troubleshoot using available tools, and solve network problems effectively and timely, ensuring maximum network stability and continuous functionality.
• Cluster configuration and maintenance; shell scripting, performance tuning, hardening, and support in high availability on and off-site environments.
• Strong knowledge of Opensource monitoring solutions and experience monitoring large heterogeneous IT environments.
• Develop processing standards, procedures, and automation scripts to simplify operations.
• Provide technical support to systems designs, developments, and deployments.
• Manage Linux-based projects as needed and assist with larger cross-team projects.

• 5+ years’ experience in System Administration in the Linux environment (RHEL / CentOS / Canonical).
• Installing, configuring, and supporting network equipment including routers, proxy servers, switches, and WAN accelerators.
• Hands-on experience with CISCO, Juniper, and Huawei routers, switches, and firewalls.
• Strong knowledge of TCP/IP internetworking - DNS, VPN, FTP, SSH, HTTP, SMTP, firewalls (iptables).
• Package management, scripting with Linux shell scripts, and standard Linux utilities for automation of administrative tasks.
• Excellent troubleshooting and problem-solving skills with little supervision (network, hardware, OS, performance-related problems).
• Ability to successfully handle the completion of multiple concurrent assignments under pressure and interface with vendors or related support mechanisms for escalation/resolution purposes.
• Experience supporting Database environments on an operating system level a plus (e.g. Oracle, MySQL, NoSQL Database e.g. Elasticsearch, Cassandra).
• Deep knowledge of at least one scripting language (Perl, KSH, or Python).

Location: Information Technology and Services - Islamabad, Pakistan