61 Key Customer jobs in Pakistan

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

We prioritize business growth in the retail segment and emphasize the importance of HCPs and institutions. Our focus includes the sale of devices, distribution management, after-sales service, and the planning and execution of activities. The ideal candidate should be familiar with territory operations in Sukkur, with experience in working under an MNC environment and a strong understanding of both retail and institutional healthcare channels.

You will report directly to the Sales Manager.

Key Responsibilities:

Planning

You will assist in territory planning by providing market environment insights and estimating monthly/yearly product demand.

You will prepare and execute monthly customer visit plans with specific objectives.

You will review sales, provide monthly forecasts, and report on stock and promotional material status.

You will ensure timely submission of all required reports.

You will develop in-depth knowledge of HCPs, customers, and accounts in the assigned territory.

You will continuously enhance your product, disease, market knowledge, and promotion skills.

You will support and execute promotional campaigns using approved materials and provide feedback to the marketing and line managers.

You will be responsible for achieving monthly SKU-wise sales targets and monitoring stock/expiry at both customer and distributor levels.

You will develop and maintain strong relationships with new and existing clients, including HCPs, hospitals, and trade outlets.

You will collect market feedback, build product advocacy, and implement sales schemes approved by the head office.

You will focus on both channel sales and direct sales, with approximately 70% focus on retail and 30% on hospitals/institutions.

You will assist in arranging diabetes awareness sessions in coordination with relevant stakeholders.

You will support the organization of diabetes and product awareness sessions for trade customers and HCPs.

Distribution Management

You will monitor distributor performance and maintain regular communication with them.

You will handle distributor/dealer/customer concerns and suggestions professionally.

You will ensure sufficient and timely stock availability at distributor level.

Safety, Health, and Environment (SHE) Responsibilities

You will follow all SHE programs, procedures, and instructions diligently.

You will report any unsafe conditions or acts immediately and wear your company badge at all times on-site.

You will inform your line manager or supervisor if you're unsure about any SHE-related situation.

Qualifications

You are a graduate in any discipline and are passionate about sales and client relationship management.

You have a minimum 1 to 2 years of post-qualification experience in Sales & Marketing, preferably in the Pharmaceuticals, OTC, or Medical Devices sector.

You have worked with competitors or in MNC environments (preferred).

You have prior experience as a Territory Manager or a similar role and are well-versed in the Sukkur market (preferred).

You are experienced in dealing with Retail Shops, Chemists, HCPs, Hospitals, and Distributors.

You have worked with surgical, diabetic, or cardiac products (preferred).

You are computer savvy and confident using Microsoft Office tools such as Word, Excel, and PowerPoint.

You are capable of executing product promotion strategies, in-shop activities, and field marketing campaigns effectively.

Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impactsto our employees, customers and the community. We welcome applications from all people and encourageyou to advise of any individual circumstances that may require consideration.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

• Develop and maintain strong customer relationships through pre-sales and post-sales activities which involve building relationships at the Sr. Management level and expanding relationships with the industry.
• Create strategic, effective and actionable account plans that define a clear growth strategy across and within the accounts to be covered.
• Develop new projects and create project pipeline and work on the provided project pipelines to convert prospective clients in potential clients.
• Develop and successfully close opportunities/sales by continuously reinforcing business value and reinforcing Eltek competencies.
• Seek clarity and coordinate with Supervisor pertaining to disqualification of accounts, discounting in excess of limits & pricing.
• Ensure that customers deploy the solutions acquired by working with team members on deployment plans and coordinating with customers.
• Work closely and coordinate effectively with solutions and services departments of Eltek to ensure smooth and quality delivery of products and services on time.
• Prepare quality financial proposals for clients in coordination with the project management office. Also coordinate with the clients / accounts of the Eltek.
• Perform any other task as assigned by Head of Sales/CEO.

Experience Required:

• 5-9 years of experience in similar capacity.

• MBA with engineering/technical background from well reputed university.

• Background in ISP, Engineering, and/or Telecom sectors would be an added plus.
• Industrial Certification preferred.
• Excellent Team Leadership and Interpersonal skills, Effective presentation skills.
• Ability to take on pressure of handling a distributed sales team to achieve targets given by senior management.

The Impact
Key Account Managers are the operational backbone of our company and are pivotal to its success. Real Estate is one of the unique data-sets across all domains because of the comprehensive property-level data product we are offering in the market.

What’s In It For You
Our company prides itself on being an equal opportunity employer and results-focused meritocracy. We set high standards and value accountability for all. At the same time, we seek to identify and reward extraordinary performance with growth opportunities. Based on planned growth & initiatives, you have a chance to emerge into more specialized roles and act as a resource for the team.

Skills Required
The candidate selected for this position will be responsible for cold calling clients and convincing them to buy desired properties. The job holder must be proactive, good at taking follow-ups, and have strong inter-departmental relationship-building skills. The candidate must have excellent communication skills to be considered for this position.

Responsibilities

1. Experience in the area of sales is a plus
2. 2 years experience in a sales-related role, preferably in telesales
3. Ability to work towards strict targets
4. Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
5. Ability to stay professional and focused in stressful situations
6. Strong customer orientation and communication skills
7. Appealing appearance on the phone
8. Must possess and be able to demonstrate strong influencing and closing skills

Outstanding verbal communication skills and a positive attitude.
Basic computer skills, including Microsoft Word and Excel.

Location: Lahore (Onsite)
Education: BA/BBA/MBA
Experience: 1-2 Years in Sales
Salary: 50K Plus Commission (uncapped)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

We prioritize business growth in the retail segment and emphasize the importance of HCPs and institutions. Our focus includes the sale of devices, distribution management, after-sales service, and the planning and execution of activities. The ideal candidate should be familiar with territory operations in Sukkur, with experience in working under an MNC environment and a strong understanding of both retail and institutional healthcare channels.

You will report directly to the Sales Manager.

Key Responsibilities:

Planning

• You will assist in territory planning by providing market environment insights and estimating monthly/yearly product demand.

• You will prepare and execute monthly customer visit plans with specific objectives.

• You will review sales, provide monthly forecasts, and report on stock and promotional material status.

• You will ensure timely submission of all required reports.

Sales Promotion

• You will develop in-depth knowledge of HCPs, customers, and accounts in the assigned territory.

• You will continuously enhance your product, disease, market knowledge, and promotion skills.

• You will support and execute promotional campaigns using approved materials and provide feedback to the marketing and line managers.

Sales

• You will be responsible for achieving monthly SKU-wise sales targets and monitoring stock/expiry at both customer and distributor levels.

• You will develop and maintain strong relationships with new and existing clients, including HCPs, hospitals, and trade outlets.

• You will collect market feedback, build product advocacy, and implement sales schemes approved by the head office.

• You will focus on both channel sales and direct sales, with approximately 70% focus on retail and 30% on hospitals/institutions.

Diabetes Awareness

• You will assist in arranging diabetes awareness sessions in coordination with relevant stakeholders.

• You will support the organization of diabetes and product awareness sessions for trade customers and HCPs.

Distribution Management

• You will monitor distributor performance and maintain regular communication with them.

• You will handle distributor/dealer/customer concerns and suggestions professionally.

• You will ensure sufficient and timely stock availability at distributor level.

Safety, Health, and Environment (SHE) Responsibilities

• You will follow all SHE programs, procedures, and instructions diligently.

• You will report any unsafe conditions or acts immediately and wear your company badge at all times on-site.

• You will inform your line manager or supervisor if you're unsure about any SHE-related situation.

Qualifications

• You are a graduate in any discipline and are passionate about sales and client relationship management.

• You have a minimum 1 to 2 years of post-qualification experience in Sales & Marketing, preferably in the Pharmaceuticals, OTC, or Medical Devices sector.

• You have worked with competitors or in MNC environments (preferred).

• You have prior experience as a Territory Manager or a similar role and are well-versed in the Sukkur market (preferred).

• You are experienced in dealing with Retail Shops, Chemists, HCPs, Hospitals, and Distributors.

• You have worked with surgical, diabetic, or cardiac products (preferred).

• You are computer savvy and confident using Microsoft Office tools such as Word, Excel, and PowerPoint.

• You are capable of executing product promotion strategies, in-shop activities, and field marketing campaigns effectively.

Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impactsto our employees, customers and the community. We welcome applications from all people and encourageyou to advise of any individual circumstances that may require consideration.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

We prioritize business growth in the retail segment and emphasize the importance of HCPs and institutions. Our focus includes the sale of devices, distribution management, after-sales service, and the planning and execution of activities. The ideal candidate should be familiar with territory operations in Sukkur, with experience in working under an MNC environment and a strong understanding of both retail and institutional healthcare channels.

You will report directly to the Sales Manager.

Key Responsibilities:

Planning

You will assist in territory planning by providing market environment insights and estimating monthly/yearly product demand.

You will prepare and execute monthly customer visit plans with specific objectives.

You will review sales, provide monthly forecasts, and report on stock and promotional material status.

You will ensure timely submission of all required reports.

You will develop in-depth knowledge of HCPs, customers, and accounts in the assigned territory.

You will continuously enhance your product, disease, market knowledge, and promotion skills.

You will support and execute promotional campaigns using approved materials and provide feedback to the marketing and line managers.

You will be responsible for achieving monthly SKU-wise sales targets and monitoring stock/expiry at both customer and distributor levels.

You will develop and maintain strong relationships with new and existing clients, including HCPs, hospitals, and trade outlets.

You will collect market feedback, build product advocacy, and implement sales schemes approved by the head office.

You will focus on both channel sales and direct sales, with approximately 70% focus on retail and 30% on hospitals/institutions.

You will assist in arranging diabetes awareness sessions in coordination with relevant stakeholders.

You will support the organization of diabetes and product awareness sessions for trade customers and HCPs.

Distribution Management

You will monitor distributor performance and maintain regular communication with them.

You will handle distributor/dealer/customer concerns and suggestions professionally.

You will ensure sufficient and timely stock availability at distributor level.

Safety, Health, and Environment (SHE) Responsibilities

You will follow all SHE programs, procedures, and instructions diligently.

You will report any unsafe conditions or acts immediately and wear your company badge at all times on-site.

You will inform your line manager or supervisor if you're unsure about any SHE-related situation.

Qualifications

You are a graduate in any discipline and are passionate about sales and client relationship management.

You have a minimum 1 to 2 years of post-qualification experience in Sales & Marketing, preferably in the Pharmaceuticals, OTC, or Medical Devices sector.

You have worked with competitors or in MNC environments (preferred).

You have prior experience as a Territory Manager or a similar role and are well-versed in the Sukkur market (preferred).

You are experienced in dealing with Retail Shops, Chemists, HCPs, Hospitals, and Distributors.

You have worked with surgical, diabetic, or cardiac products (preferred).

You are computer savvy and confident using Microsoft Office tools such as Word, Excel, and PowerPoint.

You are capable of executing product promotion strategies, in-shop activities, and field marketing campaigns effectively.

Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impactsto our employees, customers and the community. We welcome applications from all people and encourageyou to advise of any individual circumstances that may require consideration.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Fiberlink (Pvt) Ltd., a reputed ISP in Pakistan, is looking for professionals to fill the Key Account Manager position at their Karachi office. Ideal candidates should have at least 2 years of relevant industry experience.

1. Handle all queries related to assigned customers.
2. Provide email- and telephone-based support to customers.
3. Diagnose and resolve complex customer issues.
4. Act as a liaison between customers and technical departments.
5. Engage senior technical staff as needed for troubleshooting.
6. Resolve customer issues professionally and effectively.
7. Generate invoices for assigned customers.

• Strong knowledge of Windows operating systems and Microsoft Office.
• Passion for working with people and helping customers succeed.
• Ability to take ownership of tasks and ensure their completion.
• Quick learner of new technologies.
• Effective multitasking and stress management skills.
• Strong organizational and time-management skills.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills in English.

Note: Salary details are not specified in the ad; salary will be decided post-interview based on skills and experience.

Location: Information Technology and Services, Karachi, Pakistan

Job Overview

We are seeking a results-driven Key Account Executive to manage and grow relationships with key clients in the FMCG sector. The ideal candidate will be responsible for maintaining strong customer relationships, driving sales growth, and ensuring client satisfaction.

Key Responsibilities

1. Account Management: Develop and maintain strong relationships with key clients to ensure long-term business success.
2. Sales Growth: Achieve sales targets by identifying new business opportunities and expanding existing accounts.
3. Client Support: Act as the main point of contact for key accounts, addressing inquiries, resolving issues, and ensuring satisfaction.
4. Market Analysis: Monitor market trends, competitor activities, and customer needs to develop effective sales strategies.
5. Sales Reporting: Prepare and present sales reports, forecasts, and performance analysis to management.
6. Collaboration: Work closely with the sales, marketing, and supply chain teams to ensure smooth order processing and timely deliveries.
7. Contract Negotiation: Negotiate terms, pricing, and agreements with clients while maintaining profitability.

Requirements

1. Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
2. Experience: 2+ years in key account management, sales, or business development, preferably in the FMCG sector.
3. Skills: Strong negotiation, communication, and relationship-building skills, with proficiency in MS Office and CRM software.
4. Other: Ability to work independently, manage multiple accounts, and drive revenue growth.

Preferred

1. Experience in managing large retail or wholesale accounts in the FMCG industry.

Competitive, based on qualifications and experience.

1. Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives
2. Research key customer wants and needs
3. Suggest solutions that answer clients needs and wants
4. Ensure the ordered products are delivered in a timely manner
5. Serve as contact point for key customers and internal teams
6. Resolve customers' complaints in an effective and respectful way
7. Gather, report and communicate customers' feedback on service, technology and product delivery
8. Research and source new potential clients
9. Measure, track and analyze key account metrics
10. Create reports for upper management
11. Keep abreast with industry and market trends and best practices

1. Previous working experience as Key Account Manager
2. Experience in sales and customer services will be an advantage
3. Outstanding communication and interpersonal skills
4. Aptitude in networking and building relationships
5. Excellent time and project management skills
6. Ability to prioritize and meet critical deadlines
7. Problem-solving and negotiation aptitude

Location: Information Technology and Services - Karachi, Pakistan

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Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030

We are seeking a dynamic and results-oriented Key Account Manager to manage and grow key strategic accounts in the FMCG sector. This individual will play a key role in driving the success of our online sales channels and fostering strong relationships with major e-commerce platforms, ensuring the visibility and growth of our FMCG product offerings.

Key Responsibilities:

• Account Management :
• Serve as the main point of contact for major e-commerce accounts (Amazon, Walmart, Flipkart, etc.).
• Build and maintain strong relationships with key account stakeholders.
• Drive business growth by identifying opportunities for new product listings, promotions, and marketing initiatives.
• Sales Strategy & Execution :
• Develop and execute tailored sales strategies to achieve targets and maximize the potential of each key account.
• Monitor and manage the overall sales performance for each account, including sales volume, revenue, and profitability.
• Analyze market trends, competition, and consumer behavior to optimize pricing and promotional strategies.
• Product Listings & Optimization :
• Oversee the creation and optimization of product listings, ensuring they meet platform requirements and best practices.
• Ensure product content (descriptions, images, SEO keywords) is accurate and aligns with brand guidelines.
• Marketing & Promotions :
• Plan and execute e-commerce marketing campaigns, including digital promotions, discounts, and seasonal offers.
• Collaborate with the marketing team to drive digital advertising and enhance product visibility on e-commerce platforms.
• Inventory & Supply Chain Coordination :
• Coordinate with the supply chain team to ensure stock availability, timely deliveries, and alignment with demand forecasts.
• Manage inventory levels and resolve stock issues, ensuring product availability on e-commerce platforms.
• Data Analysis & Reporting :
• Provide regular performance reports, including sales metrics, growth opportunities, and ROI analysis.
• Track key performance indicators (KPIs) such as conversion rates, traffic, and AOV (average order value) to measure account performance.
• Customer Satisfaction & Problem Resolution :
• Address customer queries, complaints, and concerns in a timely manner.
• Work closely with customer service teams to ensure high customer satisfaction on all e-commerce platforms.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field. MBA is a plus.
• Experience : 3+ years of experience in key account management or e-commerce sales, preferably in the FMCG sector.
• Strong understanding of e-commerce platforms (Amazon, Flipkart, etc.) and their operational processes.
• Solid knowledge of FMCG products, trends, and consumer behavior.
• Excellent communication, negotiation, and relationship-building skills.
• Proficiency in data analysis and e-commerce tools (Google Analytics, Seller Central, etc.).
• Ability to work independently and as part of a team to achieve business objectives.
• Strong problem-solving abilities and attention to detail.

What we offer:

• International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group).
• A platform to learn from Alibaba's world-leading ecosystem.
• Rigorous training and exposure in team management, leadership, business analytics, and operations.
• An opportunity to train the next generation of business leaders in the e-commerce industry.
• Competitive salary and incentive package.