1,101 IT Support Technicians jobs in Pakistan

Company Description

Pyramids Global, LLC is a leading Medical Billing Company that provides Revenue Cycle Management (RCM) and Practice Management solutions for healthcare providers in the United States. Established in 2013, Pyramids Global has over 12 years of experience in optimizing RCM and streamlining medical billing processes for a range of clients, from solo practitioners to large multi-provider practices. Our services include front desk support, medical coding, billing, patient help desk services, and credentialing, all designed to enhance financial decision-making for our clients. We are committed to providing result-oriented management solutions to ensure the success of our clients.

Role Description

This is a full-time on-site role for a Patient Help Desk (PHD) representative located in Rawalpindi. The role requires handling patient inquiries through incoming calls, reviewing patient statements, and making outgoing calls to patients for missing information and balance reminders. The PHD representative will also be responsible for emailing itemized bills to patients upon request, ensuring thorough and accurate communication with patients to support our billing and RCM services.

Qualifications

• Technical Support, Help Desk Support, and Customer Support skills
• Experience in Troubleshooting and Desktop Computers
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Experience in the healthcare industry is a plus
• Bachelor's degree or relevant certification in a related field

Role Overview:

We are looking for enthusiastic and customer-focused individuals to join our Patient Help Desk (PHD) team. The PHD Associate will be the first point of contact for patients, assisting them with billing inquiries, account details, payment support, and insurance-related queries. This role is ideal for fresh graduates or individuals with up to 6 months – 1 year of experience in customer service, call center, or medical billing (experience not mandatory, training will be provided).

Key Responsibilities:

• Handle inbound and outbound calls from patients regarding billing and payment inquiries.
• Assist patients in understanding their statements, balances, insurance coverage, and payment options.
• Provide accurate information regarding claims status, denials, and outstanding amounts.
• Document all patient interactions in the system with accuracy and professionalism.
• Escalate complex issues to senior associates or supervisors where necessary.
• Ensure patient satisfaction by delivering courteous and empathetic support.
• Maintain confidentiality and comply with HIPAA and organizational policies.

Requirements:

• Bachelor's degree / Intermediate (minimum qualification).
• Fresh graduates are encouraged to apply (0–1 year of experience in call center, customer service, or medical billing is a plus).
• Strong communication skills (verbal and written) in English.
• Basic computer literacy and ability to work with billing software/CRM systems.
• Good problem-solving and active listening skills.
• Ability to work in evening/night shifts as per US healthcare process requirements.

What We Offer:

• Competitive salary package with performance-based incentives.
• Comprehensive training program on medical billing and patient handling.
• Growth and career development opportunities within the RCM domain.
• Health and wellness initiatives by the organization.
• Friendly and supportive work environment.

Job Type: Full-time

Pay: Rs35, Rs50,000.00 per month

Work Location: On the road

Job Description:

We are seeking a proactive and technically skilled IT Support Executive to join our team. The ideal candidate will be responsible for ensuring smooth onboarding of new employees through timely IT equipment setup and support. This role includes handling Cisco networking equipment, providing Microsoft account support, and troubleshooting issues in key business software such as QuickBooks. A solid understanding of Microsoft environments and general IT infrastructure is essential.

Key Responsibilities:

Set up laptops, workstations, and IT equipment for new joiners.

Manage user accounts in Microsoft 365 (Outlook, Teams, OneDrive, etc.).

Troubleshoot software issues including QuickBooks, Microsoft Office, and other company tools.

Handle Cisco network equipment, including basic configuration and maintenance.

Ensure smooth connectivity and resolve any network or hardware-related issues.

Coordinate with external vendors for IT procurement or warranty services.

Maintain asset inventory of all IT hardware and software licenses.

Provide remote or on-site technical assistance to staff as needed.

Implement and support IT security best practices.

Assist in regular data backups and system updates.

Requirements & Qualifications:

Bachelor's degree in information technology, Computer Science, or related field.

1–3 years of experience in IT support or similar role.

Hands-on experience with Microsoft environments (Windows OS, Microsoft 365, Active Directory).

Familiarity with Cisco equipment (routers, switches, etc.) and basic networking principles.

Working knowledge of accounting or operational software like QuickBooks is a plus.

Good problem-solving and communication skills.

Ability to work independently and manage multiple tasks.

Skills:

Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or CCNA.

Experience in a BPO or service-based organization.

Knowledge of remote desktop tools and IT ticketing systems.

Job Type: Full-time

Work Location: Remote

Sage Freight is seeking a
Help Desk Agent
to join our team in Lahore, Pakistan. This role is integral to ensuring smooth business operations by providing timely technical support to both our Pakistan-based employees and US-based staff. The successful candidate will first gain hands-on operational experience on the floor to understand our processes before fully transitioning into the help desk function.

Key Responsibilities
Technical Support & Repairs

• Diagnose and troubleshoot hardware and software issues for employees in Pakistan.
• Provide remote IT assistance to US-based staff.
• Repair or replace defective components such as docking station power supplies, cables, and peripherals.
• Assist with network connectivity issues and system configurations.

Internal Tools Support

• Provide technical support for in-house applications developed by Sage Freight.
• Gain a thorough understanding of Sage Freight's order and shipment management processes to offer informed assistance.
• Collaborate with the IT team to identify recurring issues and enhance system reliability.

Employee Assistance (Pakistan & US)

• Support US-based employees with troubleshooting requests, software installations, and access-related concerns.
• Communicate effectively across time zones to resolve IT issues promptly.

Operational Experience

• Work across different operational roles within the company to develop a comprehensive understanding of business functions.
• Leverage firsthand knowledge to improve IT support processes.

Assembly & Physical Tasks

• Assemble and set up desks, monitor mounts, racks, and other office equipment.
• Safely handle and transport equipment weighing up to 75 lbs (approximately 34 kg).

Qualifications

• Strong English communication skills (verbal and written) to support both local and US-based employees.
• Previous experience in a help desk, IT support, or troubleshooting role preferred.
• Ability to diagnose and resolve basic hardware and software issues.
• Willingness to learn and support proprietary in-house applications.
• Strong problem-solving skills with the ability to work independently.
• Capable of performing physically demanding tasks and handling equipment safely.

This is a
full-time, onsite role
based in
Lahore, Pakistan
, with working hours from
5:00 PM to 2:00 AM PKT (Monday to Friday) We might have rotating timings too.

INSTACOM was established in 2014 and we are the largest Internet & Data Service Provider in Pakistan. In Punjab, we are serving thousands of customers. We offer services to the corporate and consumer sectors.

Job Description:

We are looking for a Help-Desk Engineer to join our talented company. If you are passionate about technology and constantly seeking to learn and improve your skill set, then you are the type of person we are looking for. (NO REMOTE WORK)

Requirements:

1. Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
2. Minimum 1-2 years experience.
3. Excellent customer service, troubleshooting technical problems & ensuring customer satisfaction.
4. Strong technical knowledge and excellent communication skills.
5. Resolving customer issues related to internet connectivity and services.

Help Desk Support Technician

Location: Clifton, Karachi

Department: IT

Employment Type: Full-time

Timing: 5:00pm - 1:00am

About Us

VegaNext is a global MSP and cybersecurity solutions partner. We deliver secure, scalable IT services to clients nationwide. We're hiring a Help Desk Support Technician to provide Level 1 & 2 technical support, ensuring smooth IT operations and excellent customer service.

What You'll Do

• Respond to user inquiries via phone, email, and ticketing system
• Troubleshoot hardware, software, and enterprise systems (Level 1 & 2)
• Manage Active Directory accounts & group policies
• Resolve issues with printers, queues, and print servers
• Support Microsoft Outlook (config, access, performance)
• Assist with VOIP setup, maintenance, troubleshooting
• Document and update all tickets in the Help Desk system
• Deploy and image desktops and laptops
• Collaborate with senior staff & contribute to process improvements

What We're Looking For

• Associate degree in Computer Science / IT (or equivalent experience)
• 3+ years in help desk or IT support
• Hands-on with Active Directory, Windows 10/11, Windows Server 2016, macOS
• Skilled in Microsoft Office, browsers, and email systems
• Experience with VOIP and print server management
• Strong hardware, networking, and troubleshooting skills
• Excellent communication skills (able to explain technical issues clearly)
• Certifications: CompTIA A+, Network+, or similar preferred

Why Join VegaNext?

• Work with a dynamic IT team in a growing global company
• Exposure to enterprise systems & cutting-edge technology
• Competitive salary + growth opportunities

Apply now to be part of VegaNext's technology leadership team Send your resumes at

Job Type: Full-time

Pay: Rs80, Rs180,000.00 per month

Ability to commute/relocate:

• Karachi Clifton: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• help desk or IT support?: 3 years (Required)
• Windows 10/11, Windows Server 2016, and macOS?: 3 years (Required)

Work Location: In person

Application Deadline: 31/08/2025

The candidate must have reasonable work experience in basic installation and trouble shooting of software and hardware, networking, remote problem-solving and rectification of emails related issues.

Location : SMCHS ,Karachi Sindh

Job Type: Full-time

Work Location: In person

We are looking for enthusiastic and customer-focused individuals to join our Patient Help Desk (PHD) team. The PHD Associate will be the first point of contact for patients, assisting them with billing inquiries, account details, payment support, and insurance-related queries.

Key Responsibilities:

• Handle inbound and outbound calls from patients regarding billing and payment inquiries.
• Assist patients in understanding their statements, balances, insurance coverage, and payment options.
• Provide accurate information regarding claims status, denials, and outstanding amounts.
• Document all patient interactions in the system with accuracy and professionalism.
• Escalate complex issues to senior associates or supervisors where necessary.
• Ensure patient satisfaction by delivering courteous and empathetic support.
• Maintain confidentiality and comply with HIPAA and organizational policies.

Requirements:

• Bachelor's degree / Intermediate (minimum qualification).
• Minimum 1 .5 years of relevant experience.
• Strong communication skills (verbal and written) in English.
• Basic computer literacy and ability to work with billing software/CRM systems.
• Good problem-solving and active listening skills.
• Ability to work in evening/night shifts as per US healthcare process requirements.

What We Offer:

• Competitive salary package with performance-based incentives.
• Comprehensive training program on medical billing and patient handling.
• Growth and career development opportunities within the RCM domain.
• Health and wellness initiatives by the organization.
• Friendly and supportive work environment.

Job Type: Full-time

Job Type: Full-time

Work Location: In person