1,781 IT Support Specialist jobs in Pakistan

Our software house is looking for an experienced IT expert for admin and Tech support.

Job is night shift 8 hours Mon to Sat from 8pm to 5am

fluency is required in written and spoken English and expert level skills and understanding of current technologies being used in industry.

Applicant who has experience in cybersecurity and networking is preferable.

Call center agent who are fluent in English and have good knowledge and experience in Microsoft Office are encouraged to apply.

Required education MBA or Masters in Computer Science

Interns are welcome to apply for remote positions with reliable internet. Note all Intern mention in the job letter as "applying as an intern position" for consideration.

Job Type: Full-time

Pay: Rs40, Rs60,000.00 per month

Work Location: In person

Our Company

NymCard's mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions, and manage payment operations with just one integration and one partner.

We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers and each other by bringing the best talent together to do the best quality work we can.

The Role

We are hiring a Support Specialist (L1) to provide front-line application and production support for NymCard's issuing platform. You will be the first responder for incidents and service requests across ticketing, alerts, and chat, triaging issues, reproducing problems, resolving standard cases via runbooks, and escalating to L2 or Engineering with clear steps, logs, and impact. The role operates in a 24/7 shift rotation and requires strong ownership of SLAs during your window.

You will monitor platform and integration health including ISO 8583 message flows, APIs, jobs, and queues, perform sanity checks after releases and cutovers, validate data with SQL, and review logs on Unix or Linux hosts. You will keep ticket hygiene high with accurate notes and timelines, maintain knowledge base articles and handover notes, and contribute to post-incident reviews so fixes and workarounds are captured and reused. Success in this role looks like fast and accurate first-time resolution, clean escalations that unblock L2 quickly, and stable operations throughout your shift.

What You'll Be Doing

• Triage and resolve L1 incidents and service requests, keep tickets updated, and communicate status to stakeholders
• Monitor application health, jobs, and integrations, and raise timely escalations for performance or availability issues
• Execute standard operational tasks and health checks, follow runbooks, and suggest improvements where needed
• Investigate issues using SQL queries for data validation and reconciliation
• Review logs and processes on Unix or Linux hosts, collect evidence, and document steps taken
• Support sanity checks after releases and changes, coordinate with Operations during cutovers
• Perform ISO 8583 message checks where required, capture samples for L2 analysis
• Maintain knowledge base articles, known error records, and handover notes between shifts
• Provide ad hoc weekend or after-hours support when scheduled, participate in a fair rotation
• Collaborate with Operations, Product Support, and Engineering to ensure clear escalation paths and handoffs

What You Bring

• 2 to 4 years in L1 application or production support in payments or banking
• Working experience with ISO 8583, and familiarity with card or transaction flows
• Hands-on with Unix or Linux, comfortable with basic shell use and log review
• Ability to write and run SQL queries, experience with Oracle, PostgreSQL, or MongoDB
• Understanding of web and network basics such as HTTP and TCP IP
• Clear written and verbal communication, strong ticket hygiene, and attention to detail
• Willingness to work in rotational shifts including nights and weekends
• Nice to have: basic scripting in shell or Python, exposure to Java or C++ environments, ITIL awareness

Bonus Points

• Hybrid working model: In-office collaboration for design reviews, workshops, and team days, with flexible remote time for deep work. Clear expectations on core hours and availability.
• Ownership and growth: Small teams and direct access to decision makers. End-to-end responsibility for your area, support for certifications and learning, and progression based on outcomes.
• Cross-border exposure: Work with clients and partners across MENA and beyond. Gain hands-on experience with schemes, banks, and regulators, and broaden your domain expertise.
• Real product and business impact: Build for a live issuing platform used by fintechs. See measurable results on performance and revenue within weeks, and celebrate wins backed by data.

Role Description

This is a part-time on-site role for a Support Specialist located in Lahore. The Support Specialist will be responsible for providing technical support and troubleshooting assistance to customers, addressing their queries and issues, and ensuring satisfactory resolution. Day-to-day tasks include responding to customer inquiries, diagnosing technical problems, and offering effective solutions. The Support Specialist will also be required to document issues and resolutions, and communicate with customers and internal teams effectively.

Qualifications

• Analytical Skills and Troubleshooting skills
• Technical Support experience
• Customer Support and Communication skills
• Ability to work well in a team-oriented environment
• Excellent problem-solving skills
• Experience in using support ticketing systems is a plus
• Bachelor's degree in IT, Computer Science, or related field is preferred

About Product

We power the first-party data infrastructure for top-performing Shopify brands. Our Customer Data Platform (CDP) enables clean data collection, accurate attribution, and seamless integrations with leading ad platforms and retention tools. Fast-moving eCommerce teams rely on us for precision, speed, and clarity in how customer data fuels their growth.

The Role

We're looking for a Technical Support Executive to lead the technical onboarding of new clients and ensure a smooth setup of our customer data platform. You'll be responsible for configuring integrations, validating event tracking, and troubleshooting marketing pixels across platforms like Google Ads, Meta Pixel/CAPI, Klaviyo, and more.

This is a hands-on, detail-oriented role—perfect for someone who loves solving technical challenges, inspecting data flows, and ensuring everything works flawlessly from day one. You'll work closely with our Senior Customer Success Manager to deliver exceptional onboarding experiences.

Key Responsibilities

Client Onboarding & Setup

• Configure our product app for new Shopify merchants
• Implement tracking integrations for Google Analytics, Meta Pixel/CAPI, Google Ads, Klaviyo, and more
• Ensure each setup aligns with client goals and technical requirements

Event Validation & Troubleshooting

• Use browser DevTools to inspect event payloads and network calls
• Validate pixel events across Shopify Liquid and headless frontends (e.g., Hydrogen)
• Identify and resolve tracking issues quickly; escalate complex cases appropriately
• Maintain accurate, client-specific implementation documentation

Process & Documentation

• Follow structured onboarding checklists and contribute to process improvements
• Keep internal documentation and knowledge bases up to date
• Help train support automation tools with reliable, technical input

What We're Looking For

• Excellent written English and confident client communication via email and Slack
• 3+ years in a technical support, onboarding, or implementation role
• Familiarity with GA4, Meta Pixel, Google Ads, and other digital marketing tools
• Working knowledge of Shopify (themes, apps, and store setup)
• Hands-on experience using DevTools to debug JavaScript and validate events
• Basic understanding of JavaScript and how web events are triggered
• Highly organized with strong attention to detail and documentation practices
• Self-motivated, reliable, and focused on delivering accurate results

Bonus Points For

• Experience with Shopify Liquid or Hydrogen
• Familiarity with Klaviyo, Postscript, or similar marTech tools
• Prior work at a CDP or Shopify-focused SaaS platform
• Exposure to Google Tag Manager (GTM) or other tag management systems

Job description

We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.

⸻

Key Responsibilities:

SLA Management:Monitor and manage SLA compliance across all technical support contracts.

Track performance metrics and generate regular reports on SLA adherence.

Identify and escalate SLA breaches, and coordinate resolution efforts.

Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.

Troubleshoot hardware, software, and network issues.

Collaborate with internal teams to resolve complex technical problems.

Client Communication:Serve as the primary point of contact for SLA-related inquiries.

Communicate service updates, outages, and resolutions clearly and professionally.

Conduct periodic reviews with clients to ensure satisfaction and contract alignment.

Documentation & Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.

Prepare monthly/quarterly SLA compliance reports for internal and client review.

Process Improvement:

Recommend improvements to support processes to enhance SLA compliance.

Assist in developing and refining SLA templates and support documentation.

⸻

Qualifications:

Bachelor's degree in computer science, Information Technology, or related field.

3+ years of experience in technical support or IT service management.

Strong understanding of SLA frameworks and ITIL principles.

Excellent communication and customer service skills.

Proficiency in ticketing systems & Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.

Ability to work independently and manage multiple priorities.

⸻

Preferred Skills:

ITIL certification or equivalent.

Experience with contract management systems.

Familiarity with cloud services and enterprise IT environments.

Full Time Onsite 11am to 8pm (Monday to Friday)

Gulberg 3 IT Tower Lahore

Job Type: Full-time

Pay: Up to Rs160,000.00 per month

Application Question(s):

• Are you looking for a full-time onsite job?

Language:

• Professionally fluent English (Required)

Work Location: In person

Ibex, for one it's global client , is hiring.

Timings:
EST hours

The
Technical Support Specialist
will be responsible for coordinating incoming requests and work assignments to support customer orders. You will support all customer demands related to interconnection.

What you'll do

• Perform initial review of all new cross connect install and disconnect orders for all interconnection services.

• Act as the customer's advocate for interconnection services and engaging other departments.

• Monitor general inbox and respond to all customer inquiries.

• Enter Demarc/CFA information, Customer BAN (Billing Account Number), and notes after reviewing the order.

• Reject orders that do not have the required information.

• Review order Queue and ensure that cases are updated timely.

• Escalate orders as needed to management.

• Work with carriers to ensure order data is accurate.

What you'll need

• Experience in high-tech, customer-facing roles such as Customer Success or Technical Support

• Experience working with Telecommunications, Datacenters, Cross Connects/Interconnection Products

• Reading, understanding, and translating Carrier LOA/CFAs.

• Strong communication, technical, and computer skills

• Effective organizational skills and attention to detail

• Proficient in Microsoft Office Suite applications (Outlook, Word, Excel, PowerPoint) and or/equivalents

• Bachelors Degree & three years Telecommunications / Datacenter experience

We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.

⸻

Key Responsibilities:

SLA Management:Monitor and manage SLA compliance across all technical support contracts.

Track performance metrics and generate regular reports on SLA adherence.

Identify and escalate SLA breaches, and coordinate resolution efforts.

Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.

Troubleshoot hardware, software, and network issues.

Collaborate with internal teams to resolve complex technical problems.

Client Communication:Serve as the primary point of contact for SLA-related inquiries.

Communicate service updates, outages, and resolutions clearly and professionally.

Conduct periodic reviews with clients to ensure satisfaction and contract alignment.

Documentation & Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.

Prepare monthly/quarterly SLA compliance reports for internal and client review.

Process Improvement:

Recommend improvements to support processes to enhance SLA compliance.

Assist in developing and refining SLA templates and support documentation.

⸻

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.

3+ years of experience in technical support or IT service management.

Strong understanding of SLA frameworks and ITIL principles.

Excellent communication and customer service skills.

Proficiency in ticketing systems & Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.

Ability to work independently and manage multiple priorities.

⸻

Preferred Skills:

ITIL certification or equivalent.

Experience with contract management systems.

Familiarity with cloud services and enterprise IT environments.

Full Time Onsite (Monday to Friday)

Job Type: Full-time

Job Type: Full-time

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• SLA Managment and support: 3 years (Required)

Language:

• english (Required)

Location:

• Lahore (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit to learn more.

About the Role:

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls,chat and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function.

What You'll Do:

• Email, Chat and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

What We're Looking For:

• Natural instinct to empathize with users
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts
• Strong technical and analytical skills
• Bachelor's degree is required
• Internet requirement of at least 30 Mbps wired internet connection

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Job Title: HR / Admin / IT Support Officer

Location: 6th Road, Satellite Town, Rawalpindi (Onsite)

Timings: 5:00 PM – 3:00 AM (PST)

Job Summary

We are seeking a versatile professional to manage a blend of Administrative and IT support responsibilities. The ideal candidate will ensure smooth day-to-day office operations, maintain compliance with company policies, support staff performance and engagement, and provide hands-on technical assistance for hardware, software, and networking systems. This role is fast-paced, requires multitasking across different domains, and demands strong problem-solving and communication skills.

Key Responsibilities

• Customer Support & Issue Resolution: Assist with technical issues and inquiries via email, phone, ticketing systems, Outlook, VPN, Zoom, Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.
• Technical Troubleshooting & Escalation: Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.
• Product Knowledge & Guidance: Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure everyone understand how to use software effectively and provide guidance for best practices.
• Cross-Team Collaboration: Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and needs.
• Documentation & Tracking: Document and track issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.
• Database Management & Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.
• Event & Service Support: Provide hands-on support for club events and manage member access to exclusive offerings, ensuring top-notch service to members.
• Time Management & Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.
• Ownership & Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.
• Maintain and update employee records, attendance, leave data, and personnel files.
• Implement HR policies, ensuring compliance with labor laws and organizational standards.
• Handle employee queries, resolve concerns, and provide timely HR support.
• Coordinate training and development programs; maintain accurate training records.
• Assist in implementing a Performance Management System (PMS) and ensure goals/KPIs are set and monitored.
• Support payroll by providing accurate attendance and leave data.
• Facilitate performance appraisals and employee evaluations.
• Organize employee engagement initiatives and welfare activities.
• Ensure confidentiality and integrity of HR and company documentation.
• Oversee general office administration, supplies management, and vendor coordination.

Skills & Qualifications

• Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.
• Technical Proficiency: Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.
• Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.
• Database & Software Knowledge: Experience with database management, MS SQL Server, and scripting tools/languages (e.g., C#). Knowledge of Microsoft Azure and Virtual Server environments is a plus.
• Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.
• Adaptability & Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.
• Team-Oriented & Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.
• Educational Requirements: Minimum Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.
• Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.

What You'll Bring

• A strong passion for customer service and technical problem-solving.
• Excellent communication skills to explain complex technical issues clearly.
• The ability to work in a collaborative, fast-paced, and service-driven environment.
• Strong organizational and time management skills to handle multiple requests effectively.
• A professional demeanor with the ability to maintain confidentiality and handle sensitive information.

Employment Type: Full-time, Onsite

Work Schedule: 5:00 PM – 3:00 AM, Night Shift

Location: Satellite Town, Rawalpindi

Job Type: Full-time

Pay: From Rs150,000.00 per month

Work Location: In person