164 IT Support Specialist jobs in Pakistan

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function.

• Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Noticehere .

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolutions to customers by performing a diagnosis of issues while guiding customers through the claim filing process via phone call. The Support will also assist customers with other queries/concerns and provide accurate resolutions as per the defined processes. We are looking for people who have a flair for dealing with international customers, but above all, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Responsibilities

1. Provide assistance to customers with the claim filing process, including approving and denying claims via phone call.
2. Maintain the highest level of service by dealing with customers in a friendly, efficient, and attentive manner.
3. Deliver a customer experience that meets performance objectives while maintaining the core values of our client.
4. Ensure swift responses to customers through phone calls.
5. Perform successful troubleshooting on customers’ products and provide accurate and efficient resolutions.
6. Explain complex technical concepts in a simple and easy-to-understand manner to assist customers in resolving technical issues.
7. Stay up to date by researching similar product symptoms to provide accurate solutions.
8. Ensure compliance with all company policies, procedures, and practices.

Why Should You Join Us?

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals efficiently and timely.

You have superb English communication skills with a U.S. or UK accent. You can articulate your thoughts in an easy-to-understand manner and convey messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for include:

• Time Management
• Priority Setting
• Professional Composure
• Empathy and hospitality
• Basic MS Office skills, specifically MS Excel (Spreadsheet)

We want people doing their best to work with us. Here are some things we do differently to enable people to do their best work and live a happy life:

• Medical Insurance & OPD
• Provident Fund
• Leave Encashment
• Annual leaves
• Two days off in a week
• Ergonomic furniture and infrastructure.
• Referral Rewards
• Annual Increment
• Conveyance facility
• Loan facility

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals efficiently and timely.

You have superb English communication skills with a U.S. or UK accent. You can articulate your thoughts in an easy-to-understand manner and convey messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for include:

• Time Management
• Priority Setting
• Professional Composure
• Empathy and hospitality
• Basic MS Office skills, specifically MS Excel (Spreadsheet)

We're Hiring: IT Support Specialist
Are you passionate about technology and problem-solving?
Location: Gulshan-e-Iqbal, Karachi
Job Type: Full-Time | Experience: 6 Months to 1 Years
Bonus: Troubleshooting, hardware/software expertise, and IT analytics know-how
Great work culture, growth opportunities & flexible hours

Key Responsibilities:
· Troubleshoot and resolve technical issues for employees
· Install, configure, and maintain computer systems and software
· Provide technical support for hardware, software, and network issues
· Collaborate with IT team to identify and resolve complex issues
· Document technical issues and resolutions
· Ensure excellent customer service and communication
· Assist with IT projects and infrastructure maintenance

Direct message the job poster from Translation Empire PK

Job Title: Customer Support Specialist

Company: Translation Empire

Location: DHA I, Sector F, Near Shaheen Chowk, Bahria Town Phase 7, Islamabad – Rawalpindi.

ONSITE JOB

Responsibilities:

• Handle inbound/outbound calls professionally
• Respond promptly to customer inquiries through various channels
• Identify customer needs & ensure satisfaction
• Maintain good knowledge of our services to assist customers effectively
• Follow up with customers to ensure their issues are resolved

What We’re Looking for:

• 0-2 years of experience in a customer support or client dealing role
• Excellent English communication skills (both written and verbal)
• Manage/handle the incoming calls professionally
• Empathetic, patient, and solution-oriented mindset
• Strong organizational and multitasking abilities

What We Offer:

• IPD & OPD (Medical)
• Opportunities for career growth and development
• A collaborative, supportive work culture

Freshers with good English communication skills are encouraged

Candidate must be a resident of Rawalpindi/ Islamabad

Shift Timings (Onsite, Mon-Sat):

(Aligned with UK time)

For Females: 1 PM - 9 PM

Apply at:

• Seniority level Entry level

• Employment type Full-time
• Industries Translation and Localization

Referrals increase your chances of interviewing at Translation Empire PK by 2x

Rawalpindi, Punjab, Pakistan 20 hours ago

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Errands Services is hiring bilingual customer support specialists to join our growing team in Islamabad. We’re hiring bilingual support specialists fluent in French and English to assist customers for leading restaurants. Think of when you call a well-known chain like Burger King, the person on the other end is us. That means we must deliver fast, accurate, and empathetic service every time.



What You’ll Do


Handle inbound calls and inquiries in French & English for restaurant customers
Assist with orders, menu questions, complaints, and general support with accuracy
Ensure top-quality service by listening carefully and resolving issues efficiently
Follow client-specific protocols and maintain service excellence
Work in rotational shifts to support international restaurant operations




What We’re Looking For


Fluent in French (must) and proficient in English
Prior experience in restaurant or food-service customer support is a strong plus
Excellent verbal communication, active listening, and problem-solving skills
Ability to remain calm and professional under pressure
Comfortable working in rotational night shifts (onsite in Islamabad)

Position: Customer Support Specialist

Location: Karachi (Office-based)

Shift: 1 PM – 11 PM (Pakistan Time)

Type: Full-Time

Salary: Market Competitive + Performance Bonuses

Are you confident, fluent in English, and looking to build an international sales and client communication career?

At Eza-Tech, we seek proactive individuals to join our outbound engagement team. You’ll be working on international projects with a clear growth path and full training provided.

Key Responsibilities:

• Reach out to international businesses and contractors

• Generate leads and schedule discovery calls

• Manage onboarding conversations and build relationships

• Use CRM and outreach tools for follow-ups and reporting



What We’re Looking For:

• Excellent spoken and written English

• Confident handling phone/video calls

• Experience in sales or customer service (preferred but not essential)

• Must be based in Karachi and available to work in an office-based environment

We are looking for someone from the travel and tourism industry who will lead and oversee the daily operations of the tourism sales team by ensuring revenue targets are met, experience centers are managed efficiently, and staff are adequately trained on relevant tourism products. The role demands strong leadership, operational oversight, and strategic implementation to drive team performance and business growth in both domestic and international tourism sectors.





Key Responsibilities:


Ensure achievement of monthly and annual revenue targets for the sales team.
Train Sales Executives on tourism products including Umrah, Tours, Flights, and Visa services.
Oversee and monitor the operations of experience centers to ensure efficient customer service and accurate reporting.
Ensure timely and accurate new sales are uploaded by the team on new sale form
Conduct monthly visits to all in-city and outstation experience centers for performance evaluation and support.
Develop and implement strategic plans aimed at increasing market share and improving service delivery.
Provide real-time solutions to operational challenges and team issues.
Monitor team performance metrics and provide regular feedback and support for improvement.
Foster a strong and collaborative team culture to enhance productivity and employee engagement.






Requirements:


Minimum 2-3 years of experience in the travel & tourism industry, covering both domestic and international markets.
Proven ability to lead and manage a team effectively in a dynamic and challenging environment.
Strong problem-solving skills.
Ability to make swift and sound decisions under pressure.
Excellent interpersonal and communication skills.
Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.

We are a growing SaaS company providing a comprehensive commerce platform tailored for the retail industry. Our platform includes an online store builder, business website management, a Point of Sale (POS) system, and a customer-facing mobile app. We're looking for a dynamic and resourceful Customer Support Executive to support our users and help define and execute a scalable support process.

Key Responsibilities:

• Developed and maintained a structured FAQ section and support knowledge base aligned with product updates and user feedback.
• Designed and implemented a streamlined customer support process, including SLAs, escalation paths, and ticket tracking.
• Responded to customer queries across multiple channels (email, live chat, phone/VOIP, support ticketing system).
• Provided technical assistance for core platform modules: online store, website builder, POS system, and customer app.
• Delivered onboarding support and guided users through platform features and best practices.
• Maintained professionalism, empathy, and solution-oriented communication in all customer interactions.
• Categorized and triaged support requests to ensure timely resolution based on urgency and complexity.
• Collaborated with technical teams to resolve escalated issues and report bugs or feature requests.
• Ensured high availability and quality standards for call-based support.
• Analysed support trends to recommend documentation improvements and enhance customer satisfaction.
• Guided customers in setting up and customizing their business websites, including DNS and design-related queries.

Requirements:

• 2+ years of experience in customer support, preferably in a SaaS or tech environment.
• Familiarity with the retail industry or commerce platforms is a strong plus.
• Experience with VOIP systems such as RingCentral, Aircall, or similar.
• Strong written and verbal communication skills in English.
• Knowledge of ticketing tools (e.g., Zendesk, Freshdesk, or similar).
• Comfortable working in a fast-paced, remote-first environment.
• Ability to document support processes and contribute to knowledge base content.

Required Skills:

• Understanding of web hosting, domain management, and basic website setup.
• Basic knowledge of POS systems and retail workflows.
• Familiarity with CRM or support automation tools.
• Ability to work flexible hours to accommodate U.S.-based clients.

Qualifications: BSCS

Experience: 2+ years in customer support, preferably in a SaaS or tech environment.

No of vacancies: 1

Salary: Market competitive + Bonus and other benefits

Location: Johar Town, Lahore

We are seeking two Customer Support Specialists.

The Customer Support Specialists ensures that all customer needs are promptly addressed by responding to customers’ requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and quality.
Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Additionally, a qualified candidate must be quality focused, an effective team player and be motivated to achieve a rewarding career within the organization.

Responsibilities:

• Accurately enter customer sales orders, quotes and returns
• Receive inbound calls and respond to calls as appropriate
• Promptly resolve customer service issues to the customer’s satisfaction per company procedures and standards
• Perform administrative duties, reports and special projects associated with Customer Support

Requirements:

• Exceptional Communication Skills and Professional Presence
• Scheduling customers, tracking job assignments and scheduled dates.
• Pre-calling customers, following up with escalated situations.
• Effective Team Player with the ability to Work Independently
• Excellent written, verbal and interpersonal communication skills.
• Strong Communication skills are required to communicate with US Customers.
• Taking inbound calls and making outbound calls.