2,779 IT Specialist jobs in Pakistan

We are a bunch of humans working in Xumerz Inc towards a common goal. Our usual mornings start with welcoming our team-members with handshakes and ice breakers. However, when it comes to work, we are one professional team dedicated to our tasks and trained for high performance.

We are a product-based company (we own products, not just projects) established in 1995; hence, growth and performance-oriented. Some of our team members have been with us for almost 2 decades now. Headquartered in Seattle, USA, we have our offshore offices in Canada, Peshawar, and Lahore.

If you think you have a good command of English and are willing to learn and grow, either apply online or call me at 0312-933-1121.

Core Requirements:

• Excellent verbal communication skills in the English language.
• Establish a friendly and good working relationship with customers.
• Highly responsible, dependable, and with high attendance.
• Fast learner.
• Able to work till late hours; 4:00 PM till 1:00 AM (night) to be precise.
• Proactive attitude and ability to work under stress.
• Team up with software developers to gain knowledge of new software versions and/or bug reporting.

Other Responsibilities:

• Provide IT technical support remotely and log call details.
• Remote software installation and troubleshooting.
• Working knowledge of remote support.
• Computer Science or IT (related) background.
• Basic to intermediate knowledge of SQL Server troubleshooting/installation.
• Support the roll-out of new applications.
• Respond within agreed time limits to call-outs.

Information Technology and Services - Peshawar, Pakistan

In 1995, a technologist teamed up with a group of entrepreneurs to help businesses migrate to the then latest 32-bit technology; today, the same technologist and the same group of entrepreneurs continue their services and help businesses migrate to the latest technologies.

The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolutions to customers by performing a diagnosis of issues while guiding customers through the claim filing process via phone call. The Support will also assist customers with other queries/concerns and provide accurate resolutions as per the defined processes. We are looking for people who have a flair for dealing with international customers, but above all, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Responsibilities

1. Provide assistance to customers with the claim filing process, including approving and denying claims via phone call.
2. Maintain the highest level of service by dealing with customers in a friendly, efficient, and attentive manner.
3. Deliver a customer experience that meets performance objectives while maintaining the core values of our client.
4. Ensure swift responses to customers through phone calls.
5. Perform successful troubleshooting on customers’ products and provide accurate and efficient resolutions.
6. Explain complex technical concepts in a simple and easy-to-understand manner to assist customers in resolving technical issues.
7. Stay up to date by researching similar product symptoms to provide accurate solutions.
8. Ensure compliance with all company policies, procedures, and practices.

Why Should You Join Us?

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals efficiently and timely.

You have superb English communication skills with a U.S. or UK accent. You can articulate your thoughts in an easy-to-understand manner and convey messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for include:

• Time Management
• Priority Setting
• Professional Composure
• Empathy and hospitality
• Basic MS Office skills, specifically MS Excel (Spreadsheet)

We want people doing their best to work with us. Here are some things we do differently to enable people to do their best work and live a happy life:

• Medical Insurance & OPD
• Provident Fund
• Leave Encashment
• Annual leaves
• Two days off in a week
• Ergonomic furniture and infrastructure.
• Referral Rewards
• Annual Increment
• Conveyance facility
• Loan facility

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals efficiently and timely.

You have superb English communication skills with a U.S. or UK accent. You can articulate your thoughts in an easy-to-understand manner and convey messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for include:

• Time Management
• Priority Setting
• Professional Composure
• Empathy and hospitality
• Basic MS Office skills, specifically MS Excel (Spreadsheet)

• Provide exceptional support and troubleshooting for software issues via telephone, email, or our ticketing system.
• Respond to client inquiries regarding the use of supported software, helping them navigate features and functions.
• Offer solutions and guidance for basic technical support related to software and operating systems.
• Participate in the after-hours “call duty” schedule to ensure continued support outside of regular working hours.
• Document, track, and manage support tickets to ensure timely resolution of all client concerns.
• Create and monitor service tickets, ensuring effective and prompt management of all client requests.
• Provide product knowledge to clients, offering upgrade suggestions when relevant to enhance their user experience.
  
  

• Essential:
• Outstanding communication skills in English (both verbal and written).
• 2-5 years of experience in a technical support or helpdesk environment.
• Strong customer service and problem-solving abilities.
• Highly organized with the ability to manage multiple tasks and meet deadlines.
• Proficient in Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong attention to detail and ability to document support processes accurately.
• Desirable (but not required):
• Knowledge of real estate software or the real estate industry.
• Basic understanding of accounting principles.
• Basic knowledge of SQL databases (would be an asset)
• Basic knowledge of cloud platforms like Azure or AWS. (would be an asset)
  

• Minimum 2-5 years of experience in a technical support role.
• Proficiency in SQL databases and troubleshooting software-related issues.
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Fluency in both verbal and written English.
• Familiarity with real estate software, accounting principles, or cloud platforms (Azure/AWS) is a plus.
  
  

• Shift Hours: 9 AM to 5 PM Central Standard Time (10 PM to 7 AM Pakistan Standard Time)
• Weekend Availability: Must be willing to work on weekends when required.
• After Hours Support: Willingness to provide support outside standard business hours as needed.
  
  

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

Technical Support Specialist

Locations: PER - Lahore, PK

Time Type: Full time

Posted On: Posted 2 Days Ago

Job Requisition ID: R42700

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

About Division:

Constellation1 , a part of Constellation Real Estate Group, is a premier provider of industry-leading real estate marketing solutions. We specialize in developing cutting-edge real estate websites, mobile technologies, interactive voice response systems, and marketing services tailored to home builders. As part of our commitment to delivering exceptional services, we are looking for two motivated and dynamic Support Specialists to join our team in Lahore .

Division Link:

Position Overview:

As a Technical Support Specialist at Constellation1, you will be responsible for providing top-tier technical support to our clients, ensuring a seamless user experience with our products. This role involves troubleshooting software issues, answering client inquiries, and helping users understand how to maximize the value of our solutions. The ideal candidates will be highly organized, efficient, and capable of working both independently and as part of a team. You will be working in a fast-paced environment, with a focus on customer satisfaction and problem resolution.

Key Responsibilities:

• Provide exceptional support and troubleshooting for software issues via telephone, email, or our ticketing system.
• Respond to client inquiries regarding the use of supported software, helping them navigate features and functions.
• Offer solutions and guidance for basic technical support related to software and operating systems.
• Participate in the after-hours “call duty” schedule to ensure continued support outside of regular working hours.
• Document, track, and manage support tickets to ensure timely resolution of all client concerns.
• Create and monitor service tickets, ensuring effective and prompt management of all client requests.
• Provide product knowledge to clients, offering upgrade suggestions when relevant to enhance their user experience.

Skills and Qualifications:

• Essential:
  • Outstanding communication skills in English (both verbal and written).
  • 2-5 years of experience in a technical support or helpdesk environment.
  • Strong customer service and problem-solving abilities.
  • Highly organized with the ability to manage multiple tasks and meet deadlines.
  • Proficient in Microsoft Office Suite.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong attention to detail and ability to document support processes accurately.
• Desirable (but not required):
  • Knowledge of real estate software or the real estate industry.
  • Basic understanding of accounting principles.
  • Basic knowledge of SQL databases (would be an asset).
  • Basic knowledge of cloud platforms like Azure or AWS (would be an asset).

Education/Technical Requirements:

• Minimum 2-5 years of experience in a technical support role.
• Proficiency in SQL databases and troubleshooting software-related issues.
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Fluency in both verbal and written English.
• Familiarity with real estate software, accounting principles, or cloud platforms (Azure/AWS) is a plus.
  

Work Timings:

• Shift Hours: 9 AM to 5 PM Central Standard Time (10 PM to 7 AM Pakistan Standard Time)
• Weekend Availability: Must be willing to work on weekends when required.
• After Hours Support: Willingness to provide support outside standard business hours as needed.

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both Spanish and English.

What You’ll Do:

• Provide bilingual Spanish & English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

What We’re Looking For:

• Bilingual: Fluent in speaking Spanish and English (US)
• Skilled in written communication (both Spanish and English)
• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote

Insignia Software is seeking energetic candidates to provide technical support and training for Insignia products such as Insignia Library System and Insignia Student Management System. Insignia customers include K-12, public, academic, and special libraries. As a Technical Support Specialist for Insignia, you will gain an in-depth understanding of Insignia products to provide customer support to customers all over the world.

Duties:

1. Providing phone and email support to troubleshoot user issues
2. Recommendation product enhancement to improve the product
3. Responsible for quality control/bug testing of new releases
4. Research projects
5. Support product development through research and documentation
6. Updating knowledgebase cases and release notes

Qualifications:

1. Library diploma or MLIS, IT diploma or degree in computer science, or engineering degree
2. People person with excellent phone and email manners
3. Excellent English writing and speaking skills
4. High typing speed
5. Someone who both enjoys and excels at problem solving
6. Very knowledgeable on all Microsoft Office products
7. Technical support related experience an asset
8. 2-5 years’ experience required

Important:

Monday – Friday, Evening/Night Shift

Night Shift will be 9 hours with 1 hour lunch break, start time will vary.

Statuary Holidays: Local statuary holidays.

Work will be done remotely from home; must have stable high-speed internet access.

Must be fully committed to Insignia; must not have any other part-time or full-time job.

Start Date: As soon qualified candidates are selected.

This is a full-time permanent position.

Job Type: Full Time/Permanent

Job Shift: Third Shift (Night)

Job Location: Islamabad, Faisalabad, Karachi, Lahore, Peshawar, Rawalpindi, Pakistan

Gender: No Preference

Minimum Education: Bachelors

Degree Title: Computer Science or IT related degree or three years Diploma in IT

Career Level: Experienced Professional

Minimum Experience: 3 Years (3-5 years of experience in Technical Support or Library Management System)

Skills:

• Excellent Communication Skills
• English Speaking and Writing Skills
• Library Management System
• Technical Support
• Email Clients

• Communication
• Health Insurance
• Leaves
• Life Insurance
• Medical
• Provident Fund

Who we are:

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We’re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more.

Today, our team is made up of more than 3,000 employees, located across the world, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive.

About the Role:

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both French and English.

What You’ll Do:

• Provide bilingual French & English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

What We’re Looking For:

• Bilingual: Native speaker in French and English (US)
• Skilled in written communication (both French and English)
• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both French and English.

What You’ll Do:

• Provide bilingual French & English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

What We’re Looking For:

• Bilingual: Native speaker in French and English (US)
• Skilled in written communication (both French and English)
• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Noticehere .

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote