477 IT Representative jobs in Pakistan

Institute of Performance Management, Pakistan

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information and assistance to resolve customer issues and concerns.
Maintain a high level of customer satisfaction by delivering exceptional service at all times.
Collaborate with internal teams to address customer needs and escalate issues as necessary.

Fluent in English (both written and verbal).
Strong communication skills and customer service orientation.
Ability to multitask, prioritize, and work effectively in a fast-paced environment.
Previous experience in customer service or a related field is preferred.
Excellent problem-solving skills and attention to detail.

Agents must have experience in the International BPO field for at least 6 months.

Spoken English is a must.

Punctuality and hard work are essential.

Annual tours and performance-based bonuses are provided.

1. Full-time
2. Contract

Salary: Rs50,000.00 - Rs80,000.00 per month

Location: Information Technology and Services - Lahore, Pakistan

About the Job:

UK’s leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for English Speaking Candidates. Candidate must be proficient in English and must have exceptional communication skills.

Responsibilities:

Manage/handle the outgoing/incoming calls professionally

Identify and assesses customer’s need to achieve satisfaction

Giving follow up calls to the customers at a specified date and time

Stay up-to-date on product and service knowledge

Follow communication procedures, guidelines, and policies

Managing a large number of outbound/inbound calls

Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes

Requirements & Skills:

Excellent written and verbal communication skills, particularly in English

Strong problem-solving and troubleshooting abilities

Ability to remain calm and professional under pressure

Strong attention to detail and accuracy

Ability to work independently and as part of a team

Comfortable with technology and ability to quickly learn new systems

Ability to adapt to changing situations and priorities

Shift Time:

Shift 1: Mon- Sat (onsite) 12pm-8pm 1:30pm-9:30pm 1pm-9pm

Shift 2: Mon- Sat (onsite) 4pm-12am 5:30pm-1:30am

Shifts are aligned with UK timing

Location:

DHA 1, Sector F, Rawalpindi

Salary:

Market Competitive

HIRING ALERT for Bahawalpur!

We're looking for passionate and experienced individuals to join our team as a Customer Sales Executive for our "Insurance Campaign USA"

PERKS & BENEFITS:

Sales Incentives
Career Growth
Events & Celebrations
Acquire leadership and teamwork skills

TIMING: Night Shift

REQUIREMENTS:

Graduation/A & O-Levels
Fluent in English
Minimum 6 months of sales experience is must

As a Customer Support Representative, you will be the primary point of contact for our customers, assisting them with inquiries, providing solutions, and ensuring a positive overall experience. You will play a critical role in building and maintaining strong relationships with our customers, understanding their needs, and acting as their advocate within the company.

As a Customer Support Representative, your main responsibility is to provide exceptional customer service to the customers.

1. Responding to customer inquiries: You will be responsible for responding to customer inquiries and requests through various channels, including email, chat, and phone. You will need to be knowledgeable about the products/services, features, and policies to be able to provide accurate information to customers.
2. Troubleshooting technical issues: You may be responsible for troubleshooting technical issues that customers may encounter. This may involve working with the development team to resolve complex issues.
3. Resolving customer complaints: You will need to be skilled in managing customer complaints and concerns, working to find solutions that satisfy customers while still aligning with company policies.
4. Documenting customer interactions: You will be responsible for accurately documenting customer interactions, including any issues they raise and how those issues were resolved.
5. Collaborating with the development team: You may work closely with the development team to provide feedback on customer issues and help improve the overall customer experience.
6. Staying up-to-date on product updates: You will need to stay up-to-date on product updates and new features, and be able to communicate those changes to customers effectively.

1. Previous experience in a customer support or customer service role is preferred.
2. Excellent verbal and written communication skills with the ability to convey information clearly and concisely.
3. Strong problem-solving and decision-making abilities, with the capacity to think quickly and provide effective solutions.
4. Exceptional interpersonal skills and a friendly, patient, and empathetic demeanor when dealing with customers.
5. Ability to multitask and prioritize effectively in a fast-paced environment, while maintaining attention to detail and meeting deadlines.
6. Proficient in using CRM software and other relevant tools to manage customer interactions and maintain accurate records.
7. Solid computer literacy, including proficiency in MS Office applications.
8. Flexibility to work in shifts, including evenings, weekends, and holidays, as customer support may be required during these times.
9. Strong team player with the ability to collaborate effectively with colleagues across departments.
10. A strong commitment to delivering exceptional customer service and ensuring customer satisfaction.

Location: DHA Phase 8, Lahore

• Manage/handle the outgoing/incoming calls professionally
• Identify and assesses customers' need to achieve satisfaction
• Giving follow up calls to the customers at a specified date and time
• Keep records of customer interactions
• Follow communication procedures, guidelines, and policies
• Managing a large number of outbound calls
• Following call center scripts when handling different topics
• Identify interpreters needs, clarify information, research every issue, and provide solutions

Qualification / Skills:

• Must be graduate BBA/MBA (preferred)
• Must be able to work in a fast-paced environment
• Understanding of organisational skills
• Ability to work quickly and accurately
• Ability to streamline functions and passion to learn and grow
• Must be able to work in a team

Work from Office.

Shift Time

UK Timings preferably 1pm-10pm / 2pm-11pm.

Translation and Localization - Rawalpindi, Pakistan

As a Customer Support Representative, you will be the primary point of contact for our valued customers.

Your main responsibilities will include:

1. Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
2. Providing product and service information to customers.
3. Resolving customer complaints and issues with patience and empathy.
4. Identifying and resolving customer problems or concerns efficiently.
5. Escalating complex issues to the appropriate department for resolution.
6. Maintaining in-depth knowledge of our products and services.

Requirements:

1. This is an onsite job so you must have a computer, stable internet connection, and audio gear.
2. 8 hours a day work time with 6 days a week.
3. Night Shifts.

Education:

1. High school diploma or equivalent. Additional education is a plus.

Experience:

1. 2 Years of experience in customer service or a related field.
2. Strong customer service skills with the ability to manage a high volume of customer inquiries.
3. Excellent communication skills both written and verbal.
4. Must have basic English conversational skills.
5. Proficiency in using customer service software and tools.

Job Type: Full-time

Salary: Rs70,000.00 - Rs80,000.00 per month

Are you ready to embark on a life-changing career path? Join Slash International as a Customer Support Executive and seize the chance to secure a permanent position with immense growth potential!

Customer Support Executive (CSE)

Morning, Evening and Night Shifts Available

Fresh graduates and candidates with 1-2 years of experience

1. Competitive Salary: Up to Rs35,000 per month
2. Overtime Premium: Earn more with overtime opportunities
3. Rapid Career Growth: Get promoted within 6 months based on performance
4. Continuous Development: Monthly unconditional salary increments
5. Global Exposure: Work on a multi-national platform
6. Comprehensive Training: 1 month of paid training to kickstart your journey
7. Dynamic Environment: Frequent growth opportunities in a thriving industry

1. Fluent in English: Excellent communication skills are a must
2. Inbound Call Handling: Proficient in managing inbound calls effectively
3. Multitasking Pro: Ability to juggle multiple tasks efficiently
4. Graduate Preferred: Business students, fresh graduates, and experienced professionals are encouraged to apply
5. Full-time Role: Secure your future with a stable, full-time position
6. Supportive Culture: Be part of a team that values growth and development
7. Career Development: Ample scope for advancing your career within the company

Note: No walk-in interviews allowed

1. O Levels/Matric or above
2. British or neutral accent
3. Proficiency with MS Office (Particularly MS Excel and MS Word)
4. Information Technology and Services - Karachi, Pakistan

Don't Miss Out! Join us at Slash International and take the first step towards a rewarding and fulfilling career. Apply now and become part of a company that values your growth and success.

Apply Today and Transform Your Career!

Solar company is seeking enthusiastic Female candidates who are self-motivated, energetic, and possess excellent communication skills.

Qualifications include excellent organizational and time management skills, with the ability to multi-task effectively.

Responsibilities:

1. Handling administrative tasks, customer complaints, and issues.
2. Managing incoming calls and other communications.
3. Creating, maintaining, and entering information into databases.
4. Updating report formats as per management instructions.
5. Preparing and submitting weekly progress reports on time.
6. Acquiring data for report preparation.
7. Performing other duties as requested by the CEO.

Skills required:

• Proficiency in MS Office and Excel.
• Good computer and internet skills.

We offer a work-from-home policy.