218 IT Professionals jobs in Pakistan

We're Hiring – Network Engineering Executive

Location: Faisalabad

Qualification: BSCS, DAE, or Intermediate

Salary Bracket: 37,000 – 45,000 PKR

Experience: 2–3 Years

We are looking for a skilled Network Engineering Executive with hands-on expertise in optical fiber networks to join our growing team

Key Responsibilities:

Testing of optical fiber cable (OTDR, Power Meter, etc.)

End preparation & splicing of optical fiber cables

Maintain accurate records for audit purposes

Proficient in optical fiber tools utilization

Coordinate with NMS during fault handling

Supervise on-site activities & ensure smooth operations

Job Type: Full-time

Pay: Rs37, Rs45,000.00 per month

Work Location: In person

We're looking for a
Technical Support & SQA Executive
to handle support queries, product documentation, and perform software testing. The ideal candidate is detail-oriented, communicative, and passionate about improving user experience and product quality.

Key Responsibilities

• Manage support queries via
  Chatwoot, WhatsApp, and Teams
  .
• Classify tickets by priority and ensure timely resolution.
• Prepare
  monthly reports
  on support volume, types, and trends.
• Maintain
  product documentation
  , FAQs, and knowledge base.
• Support QA tasks in
  functional and regression testing
  .
• Log defects and assist in test case execution.

Requirements

• 2–3 years of experience in
  technical support, SQA, and documentation
  .
• Strong English communication skills.
• Familiarity with
  chat/ticket systems
  (Chatwoot, Freshdesk, etc.).
• Deep understanding of
  QA process (STLC)
  and tools like
  Jira or Postman
  .
• Good reporting skills using
  Excel / Google Sheets
  .

Nice to Have

• Experience with automation tools (e.g., Selenium).
• Prior work in SaaS or software product environments.

Why Join Us

• Exposure to both
  Support Operations
  and Software
  Quality Assurance
  .
• Opportunity to grow into
  SQA Analyst or Product Support Manager
  roles.
• Collaborative and learning-driven work culture

About Us

TekHQS is a premier technology firm headquartered in Lake Forest, California, USA, with a strategic offshore development center in Lahore, Pakistan. With over 12 years of expertise, we empower global businesses across USA, Europe, Asia, Australia, and the UAE through innovative digital solutions in AI/ML, Blockchain, ERP, IoT, Cybersecurity, and Custom Applications.

We are building a dynamic support team, and this internship offers fresh graduates and early-career professionals an excellent opportunity to gain exposure to client support in the tech industry.

Role Overview

As a Support Intern, you will be the first point of contact for customers, assisting them with basic queries, onboarding, and troubleshooting. This internship is designed to provide hands-on training in customer support, enterprise tools, and communication, helping you kick-start your career in a global technology environment.

Key Responsibilities

• Provide timely and professional support to customers via chat, email, and phone.
• Assist with onboarding and setup for TekHQS solutions.
• Help document common issues, customer feedback, and solutions.
• Escalate complex queries to senior support or product/engineering teams.
• Maintain a positive and empathetic customer-first approach.

Requirements

• Fresh graduate (BBA, BSCS, MBA, or related field) or up to 6 months of experience in customer service/support.
• Strong English communication skills (verbal and written).
• Tech-savvy, eager to learn, and proactive with a problem-solving mindset.
• Comfortable using digital tools, CRM systems, and support platforms (training provided).
• Passion for customer engagement and continuous learning.

Job Details:

• Job Type: Full-time, On-site
• Timing 11 AM to 8 PM
• Location: DHA Phase 6, Lahore, Pakistan

About Us:

TEKHQS is a global technology solutions provider headquartered in Lake Forest, California, with a 300+ expert team in Pakistan. We specialize in ERP (SAP S/4HANA, Oracle NetSuite, Microsoft Dynamics 365), AI/ML, Blockchain, Cloud, and Staff Augmentation services. Join us to drive business growth and work on cutting-edge global IT projects with hands-on mentorship and a clear career path.

Job Types: Full-time, Internship

Work Location: In person

Job Title: Technical Support

Location: Gullberg 3

Employment Type: Full-time

We are looking for a Technical Support resource to join our team for the PPF Project. This role will be the first line of contact with our clients and will play a vital part in ensuring smooth communication and efficient issue handling.

Key Responsibilities:

• Attend client calls and receive complaints.
• Log issues into the ticketing system accurately.
• Provide initial guidance to clients for basic issue resolution.
• Ensure timely follow-up and smooth coordination with internal teams for escalated issues.

Requirements:

• Strong communication and problem-solving skills.
• Ability to handle client interactions with professionalism.
• Basic technical knowledge and eagerness to learn.
• Prior experience in a technical support/helpdesk role will be an advantage.

This is a great opportunity for individuals passionate about client service and technical support who want to grow their career in IT support and project-based environments.

If you're interested, please apply by sending your CV to () .

Job Type: Full-time

Pay: Rs60, Rs70,000.00 per month

Work Location: In person

TSL pvt ltd is urgently looking for 'Technical Support Executive' who should be able to troubleshoot and identify complex network and hardware issues. Candidate should have relevant experience in Window based desktop support, installation, configuration, troubleshooting skills.

Candidates with personal conveyance (bike) and DAE-IT/ B.Tech will be preferred

Candidate would be required to visit clients and support on calls.

Experience required- Fresh to 1 Year

Gender- Male

Education- Graduate

Email:

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person

Who We Are
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit to learn more.

About The Role
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both Spanish and English.

What You'll Do

• Provide bilingual Spanish & English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

What We're Looking For

• Bilingual: Fluent in speaking Spanish and English (US)
• Skilled in written communication (both Spanish and English)
• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here .
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Job Summary:

We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.

⸻

Key Responsibilities:

SLA Management:Monitor and manage SLA compliance across all technical support contracts.

Track performance metrics and generate regular reports on SLA adherence.

Identify and escalate SLA breaches, and coordinate resolution efforts.

Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.

Troubleshoot hardware, software, and network issues.

Collaborate with internal teams to resolve complex technical problems.

Client Communication:Serve as the primary point of contact for SLA-related inquiries.

Communicate service updates, outages, and resolutions clearly and professionally.

Conduct periodic reviews with clients to ensure satisfaction and contract alignment.

Documentation & Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.

Prepare monthly/quarterly SLA compliance reports for internal and client review.

Process Improvement:

Recommend improvements to support processes to enhance SLA compliance.

Assist in developing and refining SLA templates and support documentation.

⸻

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.

3+ years of experience in technical support or IT service management.

Strong understanding of SLA frameworks and ITIL principles.

Excellent communication and customer service skills.

Proficiency in ticketing systems & Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.

Ability to work independently and manage multiple priorities.

⸻

Preferred Skills:

ITIL certification or equivalent.

Experience with contract management systems.

Familiarity with cloud services and enterprise IT environments.

Job Type: Full-time

Work Location: In person

Company Description

Cronysoft is an information technology development and consulting firm based in Karachi. With over 20 years of experience, we specialize in providing software solutions for the Retail/Wholesale Distribution industry. Our focus is on creating customized software solutions to simplify business processes and ease workloads for our customers.

Role Description

This is a full-time on-site role for a Technical Support Engineer at Cronysoft in Karachi. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and delivering excellent customer service on a daily basis.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills
• Customer Support and Customer Service skills
• Strong problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to work well in a team
• Experience in the Retail/Wholesale Distribution industry is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field

What we expect from you

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Provide prompt and accurate feedback to customers.
• Refer to internal databases or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Maintain jovial relationships with clients
• Ability to communicate in English (Fluently)

Shift Timings:

4:00 PM to 1:00 AM

7:00 PM to 4:00 AM

1:00 AM to 10:00 AM

(5 days a week)

Benefits:

- Paid Leaves

- Leave encashment

- Annual Bonus

- Medical (OPD & IPD)

- Annual Picnics & Dinner

- Monthly Performance Rewards

- EOBI

Inbox Business Technologies, a leading Information Technology and Services company, is seeking a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support to our clients, ensuring prompt resolution of technical problems.

As a Technical Support Officer, you will work closely with the clients to troubleshoot technical problems, provide guidance on software and hardware requirements, and handle escalated issues. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work both independently and as part of a team.

• Installation and configuration of Microsoft Office 365 applications, setup and troubleshooting of Outlook and email accounts, and Email backup and recovery.
• Using Active Directory for user account creation, management, permissions, password resets and access control.
• Installation and troubleshooting of Windows.
• Wired and wireless network configuration and basic setup and troubleshooting of DHCP and DNS.
• Basic firewall configuration and support.
• VPN setup and troubleshooting

• Bachelor of Science (BS or BSc.), or related field of study.
• 1 to 2 years experience.
• Effective communication skills
• Must be good in Oral and written English
• Good Expertise on Hardware & Network Support.