3,786 IT Engineer jobs in Pakistan

We’re building a future where every student can move through their education with clarity, confidence, and purpose. Our platform transforms the student experience, giving them the tools they need to make the right decisions about their degree plans, track their journey, and build an education and career path that’s truly worth it.

Stellic is a fast-growing startup backed by leading social impact investors, partnering with top institutions like Cornell, Columbia, UVA, and Ohio State to support over 1 million students across 7 countries. As we scale to serve more universities worldwide, we remain deeply committed to this mission, driven by our values, and committed to building a high-performance team that’s here to make a lasting difference on both students’ lives and higher education.

As the Technical Support Engineer, you will be an integral member of our Support organization, responsible for delivering top-notch technical support to our customers. You will handle incoming support tickets, ensure timely and high-quality responses, and collaborate closely with our Engineering team to resolve bugs and address urgent customer escalations. Within your first year, you will develop deep product expertise, becoming a trusted technical advisor that even Product Managers turn to for insight on platform functionality.

As a Technical Support Engineer, you will:

• Serve as a founding member of the Support team, playing a key role in training and mentoring future support staff
• Manage and respond to 200 support tickets monthly while maintaining a +95% CSAT rate
• Provide high-quality technical support with initial response times under 12 hours and resolution within 3 business days for 90% of tickets
• Independently diagnose and resolve 70% common issues without escalation
• Partner with Technical Writers to maintain a comprehensive knowledge base for faster issue resolution
• Monitor customer support trends and identify areas for improvement
• Work closely with Engineering to effectively escalate and resolve bugs or urgent technical issues
• Foster and maintain a customer-centric culture within the support team and broader organization

You are a great fit for the role if you have the following skills and experiences:

• Customer service experience (5+ years preferred)
• You are a learner with a desire to ask questions and dig into learning complex technology
• Have a passion for serving students and Higher Education
• Experience with education technology or student information systems or similar SaaS customer support with B2B with a strong set of diagnosing and/or nesting logic
• Experience using support ticketing systems like Intercom, Freshdesk, or Zendesk
• Strong troubleshooting and analytical abilities
• Ability to manage multiple priorities
• Ability to multi-task and autonomously prioritization
• Strong cross-functional expertise engaging with engineering, customer success, and product management team

• Be part of a customer-centric team that is addressing the core issues in higher education via an expandable platform that is overwhelming loved by students and valued by administrators
• Work alongside passionate, brilliant minds from leading companies like Splunk, Epic, Calm, Microsoft, IBM, Careem, Marketo, and Lattice.
• The opportunity to join at the ground level of a promising and developing organization, and build/lead a team critically responsible for its growth
• Be part of a culture where ownership, new ideas, and creativity is celebrated
• Generous stock options in a Series A stage startup
• Comprehensive health insurance to keep you and your family covered.
• Flexible hybrid work model focused on impact and execution.
• Annual international retreats in some of the most beautiful cities & towns

Stellic is an Equal Opportunity Employer

Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

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Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the role:

The Technical Support Engineer - Tracking and Telematics role is a Subject Matter Expert that manages, tracks, diagnoses, and troubleshoots the cases in Technical Support. They also train, educate, assist, and guide other employees within Support and across the company. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends and understand the magnitude and scope of the problems before working with the Technical Lead.

• Communicate with customers about reported issues, escalated cases, and urgent inquiries to minimize customer churn
• Utilize tools developed by the engineering team to modify user/vehicle data for resolving support issues
• Perform data analysis to assess the impact and prevalence of issues using analytics tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo
• Determine how to resolve support issues by identifying changes needed in data, hardware, or processes, and applying them with minimal user disruption
• Determine root causes of errors/bugs using available data and tools, and report them to the Technical Leads
• Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and overall customer experience
• In-depth knowledge of Motive products and features, with expertise in navigating the Motive Front End Dashboard and Backend Console
• Build trusting relationships with customers through open and interactive communication over the phone, chat, and emails
• Provide constructive feedback and write Knowledge-base articles to share knowledge and support other team members

• 2-3 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles
• Bachelor's Degree in Computer Science/Engineering (Software, Electrical, Electronics) or equivalent practical experience
• Understanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0.
• Intermediate-level expertise in any programming language (e.g., Python, C++, C#, Ruby)
• Familiarity with the software development process and understanding of tools for SAAS-based products
• Proficient technical skills for analyzing crucial data points and ability to perform in-depth root cause analysis
• Familiarity with hardware and firmware level troubleshooting
• Share knowledge and mentor technical support engineers to foster a collaborative and high-performing team environment
• Excellent written and verbal communication skills
• Flexibility to participate in on-call rotation

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here .

UK Candidate Privacy Notice here .

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the role:

The Technical Support Engineer - Tracking and Telematics role is a Subject Matter Expert that manages, tracks, diagnoses, and troubleshoots the cases in Technical Support. They also train, educate, assist, and guide other employees within Support and across the company. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends and understand the magnitude and scope of the problems before working with the Technical Lead.

• Communicate with customers about reported issues, escalated cases, and urgent inquiries to minimize customer churn
• Utilize tools developed by the engineering team to modify user/vehicle data for resolving support issues
• Perform data analysis to assess the impact and prevalence of issues using analytics tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo
• Determine how to resolve support issues by identifying changes needed in data, hardware, or processes, and applying them with minimal user disruption
• Determine root causes of errors/bugs using available data and tools, and report them to the Technical Leads
• Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and overall customer experience
• In-depth knowledge of Motive products and features, with expertise in navigating the Motive Front End Dashboard and Backend Console
• Build trusting relationships with customers through open and interactive communication over the phone, chat, and emails
• Provide constructive feedback and write Knowledge-base articles to share knowledge and support other team members

• 2-3 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles
• Bachelor's Degree in Computer Science/Engineering (Software, Electrical, Electronics) or equivalent practical experience
• Understanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0.
• Intermediate-level expertise in any programming language (e.g., Python, C++, C#, Ruby)
• Familiarity with the software development process and understanding of tools for SAAS-based products
• Proficient technical skills for analyzing crucial data points and ability to perform in-depth root cause analysis
• Familiarity with hardware and firmware level troubleshooting
• Share knowledge and mentor technical support engineers to foster a collaborative and high-performing team environment
• Excellent written and verbal communication skills
• Flexibility to participate in on-call rotation

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here .

UK Candidate Privacy Notice here .

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote

Technical Support Engineer Intern with 2+ years of IT support experience, skilled in hardware, networking, scripting, and system troubleshooting.

Networks

• Graduate

• Intern

Candidates must demonstrate at least2 years of prior experience in IT support, including working with computer hardware and networking systems, Active Directory, and Microsoft Exchange. A minimum of2 years of hands-on experience in deploying and troubleshooting office applications is also expected. Familiarity with scripting languages like Perl or Shell, IP-based protocols, and web services is essential. The ideal candidate should have a solid background in working with LAN/WAN networks, firewalls, antivirus systems, and backup solutions.

Candidates must demonstrate prior experience in IT support, including working with computer hardware and networking systems, Active Directory, and Microsoft Exchange. Familiarity with scripting languages like Perl or Shell, IP-based protocols, and web services is essential. The ideal candidate should also have experience with deploying and troubleshooting office applications and working with LAN/WAN networks, firewalls, antivirus systems, and backup solutions.

The Technical Support Engineer will be responsible for analyzing and resolving hardware and software issues, installing and configuring systems, responding to technical inquiries, and supporting clients both onsite and remotely. They will also maintain and monitor network and server infrastructure, assist in creating training materials, organize documentation and warranties, manage IT security systems, implement policies, and conduct regular performance analysis and maintenance of networks and applications.

The selected engineer will report regularly to management regarding client issues, resolutions, and ongoing concerns. Weekly performance reports must be submitted, outlining technical support activities and any escalations handled. Coordination with senior engineers for advanced troubleshooting and resolution tracking is also expected.

We are looking for a Technical Support Engineer to assist us in the advancement of our electrical products, systems, and applications.

Education:
BS Engineering from a well-reputed University or 7th and 8th semester student.

Responsibilities:
• Execute numerous engineering activities on a regular basis, such as completing calculations to guarantee our systems satisfy worldwide safety standards and cooperating with technicians and computer programmers to fix developing difficulties.
• Conduct research on production processes and evaluate data and trends in order to develop new goods.
• Contribute to the success of our firm by improving its goods and procedures.

Date of Joining:
ASAP (As soon as possible)
Location: EME DHA Lahore, Pakistan
Stipend + Fuel: Depend on interview.

• MS Office
• Verbal communication and listening
• Technical and software knowledge
• Problem-solving and critical thinking under pressure.

Install and configure computer applications.

Monitor and maintain computer networks.

Configure operating systems.

Resolve issues related to the network.

Prioritize and manage the workflow.

Diagnose, troubleshoot, and resolve issues using customer input.

Design computer systems that meet specific requirements.

Learn and work with emerging technologies.

Act as the first point of contact for clients with issues concerning their computer systems and equipment.

Keep track of system issues and adhere to the agreed timeline until an issue is resolved.

Interact with clients via phone, email or chats and provide concise written/verbal instructions.

Maintain procedural documents and reports.

Follow standard procedures to resolve issues by connecting them to relevant internal departments.

Provide prompt, accurate feedback to customers.

Ensure proper documentation of all issues.

Strong telephone etiquette skills ensure constructive, professional relationships with colleagues and customers. Active listening and written communication follow-up are just as necessary to knowing how to tactfully communicate directions. A “customer first” attitude is inherent in every step a technical support engineer takes.

Location: Information Technology and Services - Zafarwal, Pakistan

Direct message the job poster from HalimSol

HalimSol is a software house offering next-gen access control and visitor management solutions. We provide a unified platform designed to mitigate risk and manage security and safety operations across single sites, multiple facilities, and large campuses.

This is an on-site, full-time role for a Technical Support Engineer based in Lahore District. The engineer will provide technical support to clients, troubleshoot issues, and ensure timely resolutions. The role requires working closely with customers to understand and resolve their technical problems, delivering excellent customer service, and maintaining high customer satisfaction levels.

• Technical support and troubleshooting skills
• Strong analytical skills
• Customer support and service skills
• Excellent problem-solving and communication abilities
• Ability to work effectively in a team environment
• Bachelor's degree in Information Technology, Computer Science, or related field
• 1-2 years of experience in a technical support role (preferred)

Entry level

Full-time

Information Technology

Software Development

Referrals increase your chances of interviewing at HalimSol by 2x.

Get notified about new Technical Support Engineer jobs in Lahore District, Punjab, Pakistan .

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

The Senior Technical Support Engineer (Senior TSE) is a highly skilled problem-solver responsible for diagnosing, troubleshooting, and resolving complex technical issues related to hardware, software, and cloud-based systems. This role serves as a key escalation point for Tier 1 and Tier 2 support teams, providing in-depth analysis, mentoring junior engineers, and improving support processes. As a Senior TSE, you will collaborate with cross-functional teams including Engineering, Product, and Operations to enhance product reliability and customer experience. You will also contribute to technical documentation, process optimization, and strategic initiatives aimed at driving efficiency and service excellence.

What You’ll Do:

• Act as the final escalation point for TSEs for complex technical issues, ensuring timely and effective resolution.
• Conduct deep-dive investigations into software, firmware, and hardware issues, utilizing logs, debugging tools, and system diagnostics.
• Work closely with Technical Lead, Engineering and Product teams to report and resolve critical bugs, product defects, and system inefficiencies.
• Analyze incident data to identify patterns, root causes, and recurring issues, providing recommendations for proactive improvements.
• Perform hardware-level diagnostics, including testing, validation, and troubleshooting of sensors, cameras, and embedded systems.
• Assist TSE and new hires

What We’re Looking For:

• Deep understanding of software, firmware, and hardware troubleshooting.
• Ability to analyze system logs, network traffic, and API responses to diagnose issues.
• Experience working with Grafana, Redash, AWS, and JIRA.
• Familiarity with cloud-based architectures and monitoring tools.
• Knowledge of SQL, scripting (Python, Bash, or PowerShell), and automation is a plus
• A structured, logical approach to diagnosing and resolving technical issues.
• Ability to identify root causes, analyze trends, and recommend long-term solutions.
• Proactive in improving support processes, knowledge base, and automation.
• Ability to handle high-pressure situations and critical escalations with professionalism.
• Strong verbal and written communication skills to simplify complex technical topics.
• Experience dealing with enterprise customers and high-priority cases.
• Willingness to mentor and support junior engineers, fostering a culture of learning.
• Ability to work cross-functionally with Engineering, Product, and QA teams.
• A team player who is adaptable, resourceful, and thrives in a collaborative setting
• Minimum 1+ years of experience in Technical Support or a similar role in a software or hardware company.
• Prior experience in a SaaS, IoT, or Fleet Management environment is a plus.
• Bachelor’s degree in Engineering, Computer Science, or a related field.
• Willing to participate in an on-call rotation for critical escalations.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here .

UK Candidate Privacy Notice here .

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

Who We Are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time, safety, operations, and finance teams can manage their drivers, vehicles, equipment, and fleet-related spending in a single system. Combined with industry-leading AI, the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

Technical Support Engineers (Enterprise Tech Support) manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support for all Motive Products. They also train, educate, assist, and provide guidance to other employees within Support and across the company, as needed. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends, and understand the magnitude and scope of the issues before escalating directly to the DSE/Technical Lead/Engineering.

What You’ll Do:

• Own and resolve high-priority, technically complex issues for enterprise customers via email, phone, and chat.
  
• Act as the point of escalation for frontline support engineers and manage end-to-end resolution for advanced cases.
  
• Troubleshoot and analyze data from telematics devices, dashcams, APIs, mobile apps, and customer environments.
  
• Collaborate with Engineering and Product teams to identify and resolve bugs, contribute to hotfixes, and improve product stability.
  
• Document troubleshooting steps, known issues, and best practices to contribute to internal knowledge bases.
  
• Partner with Customer Success Managers (CSMs) and Enterprise Account Managers (EAMs) to ensure customer satisfaction and retention.
  
• Monitor trends, proactively flag emerging issues, and suggest product or process improvements.
  
• Participate in on-call rotations or special projects as needed to support enterprise uptime and availability.
  

What We’re Looking For:

• 2- 3+ years in a technical support, systems engineering, or similar role, preferably supporting SaaS or IoT products.
  
• Strong troubleshooting skills in one or more of the following areas: Networking, APIs, Linux systems, mobile platforms (iOS/Android), or hardware devices.
  
• Experience working with enterprise customers and managing escalations with professionalism and urgency.
  
• Familiarity with tools such as Salesforce, Zendesk, Jira, Kibana, or equivalent CRM/log analysis platforms.
  
• Excellent verbal and written communication skills with the ability to simplify technical concepts for non-technical users.
  
• Ability to thrive in a fast-paced, collaborative environment with shifting priorities.
  
• Bonus: Knowledge of transportation, fleet management, telematics, or logistics operations.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Noticehere .

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote