322 IT Coordinator jobs in Pakistan

Provide first line systems support
• Document all customer inquiries
• Diagnose and attempt to resolve issues
• Coordinate and clearly communicate issues to responsible parties
• When necessary, consult with outside departments and vendors for resolutions
• Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions
• Use judgement in escalating unresolved issues to management
• Maintain current working knowledge of systems supported
Assist in server and network support projects, when applicable.
• Demonstrate excellent customer service skills, including professionalism, courtesy and patience in all dealings with customers.

Four (4) years of directly relevant Information Technology Service Desk experience
•Be able to solve and explain technical issues to a disparate range of technical and non-technical clients

Information Technology and Services - Rawalpindi, Pakistan

ITC Worldiwde's Technical Service and Support Team is seeking an IT Help Desk Lead to oversee our information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations, the IT Help Desk Lead will handle incident management, strategize efficient workflows, and develop innovative solutions to enhance user experience and optimize the use of technology resources.

 As the primary point of contact for all IT-related inquiries and issues, this role ensures smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem solving, and leadership skills.

ITC CORE VALUES

• Be Open: Be accessible, candid, collaborative and transparent in the work we do.
• Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
• Make an Impact: In all endeavors, effect positive and sustained outcomes that make our region thrive.
• Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
• Cultivate Belonging Embrace differences, foster equity, champion inclusion, and empower all.

Responsibilities

• Coordinate administrative and technical workloads for the help desk team, including communicating and enforcing procedures, coordinating training, and providing feedback on quality assurance and customer satisfaction.
• Manage all tickets in ticket queue and calls escalated by Tier 1 Technical Support to ensure they are resolved or followed up on promptly and effectively.
• Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
• Perform incident management, strategize efficient workflow, and ensure adequate staffing levels including support for on-call needs and fill-in support from other team members to meet customer needs.
• Serve as the liaison between team members, client management, and company management.
• Develop processes and documentation for help desk procedures.
• Evaluate user satisfaction and service delivery processes to identify areas of improvement.
• Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.
• Prepare reports on help desk metrics and present them to management to inform business decisions.
• Perform other duties as assigned.

We'll be a great match if you also have:

• Experience leading teams of technical IT staff
• Knowledge of call tracking and problem management software applications such as Jira Service Management Cloud
• Knowledge of IT hardware and software troubleshooting 
• Knowledge of End user hardware software and operating systems
• Knowledge of industry standards surrounding help desk reporting
• Ability to analyze data and communicate metrics related to help desk
• Ability to communicate effectively in written and oral communications
• Ability to manage time and effectively delegate tickets based on priorities

• AZ-800: Administering Windows Server Hybrid Core Infrastructure; and,
• AZ-801: Configuring Windows Server Hybrid Advanced Services.
• AZ-500: Microsoft Azure Security Technologies; and,
• SC-200: Microsoft Security Operations Analyst; or
• SC-400: Microsoft Information Protection Administrator; and, also
• AZ-700: Designing and Implementing Microsoft Azure Networking Solutions

• ACP-120 Jira Administration for Cloud Certification

Required: PMP (PMI) | ITIL v4  

Proci+ | CSAM  

Responsibilities:

1. Daily order process and sent to factory.
2. Daily call/WhatsApp received from Field Force/Distributor and provide information regarding distributor orders, accounts, and performance; resolve distributor issues for dispatch.
3. Daily maintain an Excel sheet of shortage brands.
4. Field Force handling and resolving field force problems.
5. Monthly maintain Field Force Cost Statement (National Basis) updated for TADA, SALARY, BONUS, and INCENTIVE.
6. Monthly maintain DSF Cost Statement (National Basis) updated for TADA, SALARY, and INCENTIVE.
7. Prepare a Target Incentive Statement for Field Force.
8. Coordinate with Directors and Executive Officers to create analysis sheets using Microsoft Excel as per requirements.
9. Sale monitoring by Division/Zone/Region (Target/OC/Sales) using computer programs to check if targets are achieved and send relevant reports to DSI/ZSI/RSI/DSF.
10. Maintain brand-wise competitor price vs KSD as per Marketing Manager's requirements.
11. Daily update fund position in our program and check received statements through email from HBL and MCB.

Additional Work:

1. Prepare Payment Advice to Field Force for TA/DA and INCENTIVE.
2. Prepare Normal (Without Tax) Credit Note to distributor (Additional cash discount + Trade scheme).
3. Prepare Normal (Without Tax) Debit Note to distributor.
4. Prepare Tax Credit Note (With Tax) Credit Note and Debit Note to distributor.
5. Prepare Payment Advice to our Supplier/Party.
6. Prepare different Excel statements as requested by Marketing Manager.

• Closely coordinate between Secondary Sales Corporate user & Regional Support team
• 2nd line support for Secondary Sales System Coordination point for Regional Support Team
• Closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.
• Ensure Backup & Maintenance activities at distributors
• Deployment, issue tracking & resolution management
• Control future/new requirements (Process/Reporting) Change Control Management and Coordination with Secondary Sale vendor
• Update all regional helpdesk for new functionality & control plans
• To ensure smooth daily sales operations through DMS & Mobile at 500+ distributors .
• To conduct training, enforce Mobile & system usability, and troubleshoot system errors encountered by Mobile or back office users.
• To track and monitor systems performance and to recommend improvement and enhancements for systems.
• To work closely with sales team, internal customers, and vendor in order to smoothen the sales operations.
• Deployment of SndPro at distributors.
• Software updates and new releases testing to ensure updated and bug-free software at distributors.
• Preparation of installation & user guides for new features/modules
• MIS operations and helpdesk support

Candidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.

We are seeking a dynamic and customer-focused Sales Coordinator to join our team at Chauburji Rice Store. The ideal candidate will be responsible for managing sales activities both within our store and in the market for order booking. This role requires exceptional interpersonal skills, a deep understanding of our product offerings, and the ability to create seamless customer experiences.

Key Responsibilities:

1. In-Store Sales:

• Greet customers warmly, assess their needs, and provide personalized recommendations for rice products based on their preferences.
• Demonstrate a comprehensive understanding of our various rice varieties, including their characteristics, culinary uses, and benefits.
• Handle customer inquiries, address concerns, and provide accurate information to ensure customer satisfaction.
• Process transactions accurately, handling cash and electronic payments efficiently.
• Maintain the cleanliness and organization of the store, ensuring a welcoming environment for customers.

2. Market Sales and Order Booking:

• Actively engage in the market to generate sales leads and secure orders from potential customers, including restaurants, hotels, and distributors.
• Establish and maintain strong relationships with clients, understanding their requirements and tailoring offerings to meet their needs.
• Communicate product availability, pricing, and delivery details effectively to clients.
• Keep updated records of orders, customer interactions, and sales activities.
• Collaborate with the logistics team to ensure timely delivery of orders to clients.

3. Product Knowledge and Training:

• Stay well-informed about the characteristics, origins, and benefits of different rice varieties to assist customers effectively.
• Participate in training sessions to enhance product knowledge and sales techniques.

4. Reporting:

• Compile and submit regular reports on sales activities, market trends, and customer feedback to the management team.

Qualifications and Requirements:

• High school diploma or equivalent; a degree in business or a related field is a plus.
• Proven experience in sales or customer service, preferably in a retail or food industry setting.
• Excellent communication and interpersonal skills.
• Strong negotiation and persuasive abilities.
• Basic computer literacy for handling sales transactions and generating reports.
• Self-motivated, proactive, and able to work both independently and as part of a team.
• Willingness to work flexible hours, including weekends and evenings, as required.
• Competitive salary and performance-based incentives.
• Opportunity to grow and develop within a reputable and customer-centric organization.
• Exposure to a dynamic and diverse customer base.
• Training and learning opportunities to enhance product knowledge and sales skills.

If you are a proactive and customer-oriented individual with a passion for delivering exceptional service and driving sales growth, we encourage you to apply for this exciting Sales Coordinator position at Chauburji Rice Store. Join us in creating delightful culinary experiences for our valued customers both in-store and in the market.

Architecture & Planning - Lahore, Pakistan

• Assist in developing and maintaining comprehensive project plans, schedules, documentation, and reports.

• Coordinate tasks between internal teams and external stakeholders to ensure timely execution of project deliverables.

• Monitor project progress, track key milestones, and proactively identify and escalate potential risks or delays.

• Organize and participate in meetings, prepare meeting minutes, and follow up on assigned action items.

• Support in defining and managing project scope, objectives, and change requests, ensuring alignment with business goals.

• Maintain accurate and up-to-date records across project management tools such as Jira, Trello, or Asana.

• Foster collaboration among teams by facilitating effective communication and ensuring clarity in task responsibilities.

• Assist in preparing progress updates and performance reports for internal reviews and client updates.

• Ensure all project activities are aligned with organizational processes, quality standards, and compliance guidelines.

• Contribute to continuous improvement initiatives by identifying bottlenecks and suggesting process enhancements.

• Bachelor’s degree in Computer Science, Software Engineering, or Computer Engineering is preferred.

• Candidates with BBA or BSc degrees will also be considered if they demonstrate a strong interest in project management.

• 0–2 years of relevant experience in project coordination or a related role.

• Must have a genuine interest in project management — this role is for individuals who are serious about building a career in this field.

• Familiarity with project management tools (e.g., Jira, Trello, Asana ) is a plus.

• Strong organizational, communication, and time management skills.

• Ability to multitask , handle shifting priorities, and meet deadlines in a collaborative team environment.

• A proactive, detail-oriented mindset with a willingness to learn and grow professionally.

At PwC, our talent and development professionals focus on identifying, deploying, training, and enabling talent through employee skill enhancement and fostering a culture of continuous learning and professional growth. They collaborate with subject matter experts and project teams to strategize effective ways to locate, assess, educate, and train employees, aligned with market developments and firm strategy.

Those in cross-border mobility at PwC implement and administer policies for international assignments, facilitate accurate allowance payments, ensure tax compliance, and coordinate administrative tasks related to expatriates to meet government regulations.

Building meaningful client relationships, managing and inspiring others, navigating complex situations, and growing personal and technical expertise are key aspects of this role. Anticipating team and client needs, delivering quality work, and embracing ambiguity are expected. Asking questions and viewing uncertainty as growth opportunities are encouraged.

• Respond effectively to diverse perspectives, needs, and feelings.
• Utilize tools, methodologies, and techniques to generate ideas and solve problems.
• Apply critical thinking to analyze complex concepts.
• Understand project objectives and their alignment with overall strategy.
• Develop a broader understanding of the changing business context.
• Use reflection to develop self-awareness, enhance strengths, and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold professional and technical standards, including PwC guidance, code of conduct, and independence requirements.

• Project Leadership: Lead planning, execution, and monitoring of transformation projects aligned with strategic objectives.
• Performance Monitoring: Track progress, analyze metrics, and prepare status reports for stakeholders and senior management.
• Change Management: Develop and implement strategies for smooth transitions and stakeholder engagement.
• Best Practices Implementation: Promote and apply best practices in project management and transformation initiatives.
• Relationship Management: Build and maintain positive relationships with clients, partners, and stakeholders.

• Excellent data management and analytics skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Bachelor's or Master's degree in Business Administration, Management, or related fields.
• ACCA affiliates are encouraged to apply.

• 2 to 3 years of relevant project management experience.

Please note that this is not a technical position.