659 IT Associate jobs in Pakistan

Provide first line systems support
• Document all customer inquiries
• Diagnose and attempt to resolve issues
• Coordinate and clearly communicate issues to responsible parties
• When necessary, consult with outside departments and vendors for resolutions
• Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions
• Use judgement in escalating unresolved issues to management
• Maintain current working knowledge of systems supported
Assist in server and network support projects, when applicable.
• Demonstrate excellent customer service skills, including professionalism, courtesy and patience in all dealings with customers.

Four (4) years of directly relevant Information Technology Service Desk experience
•Be able to solve and explain technical issues to a disparate range of technical and non-technical clients

Information Technology and Services - Rawalpindi, Pakistan

ITC Worldiwde's Technical Service and Support Team is seeking an IT Help Desk Lead to oversee our information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations, the IT Help Desk Lead will handle incident management, strategize efficient workflows, and develop innovative solutions to enhance user experience and optimize the use of technology resources.

 As the primary point of contact for all IT-related inquiries and issues, this role ensures smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem solving, and leadership skills.

ITC CORE VALUES

• Be Open: Be accessible, candid, collaborative and transparent in the work we do.
• Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
• Make an Impact: In all endeavors, effect positive and sustained outcomes that make our region thrive.
• Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
• Cultivate Belonging Embrace differences, foster equity, champion inclusion, and empower all.

Responsibilities

• Coordinate administrative and technical workloads for the help desk team, including communicating and enforcing procedures, coordinating training, and providing feedback on quality assurance and customer satisfaction.
• Manage all tickets in ticket queue and calls escalated by Tier 1 Technical Support to ensure they are resolved or followed up on promptly and effectively.
• Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
• Perform incident management, strategize efficient workflow, and ensure adequate staffing levels including support for on-call needs and fill-in support from other team members to meet customer needs.
• Serve as the liaison between team members, client management, and company management.
• Develop processes and documentation for help desk procedures.
• Evaluate user satisfaction and service delivery processes to identify areas of improvement.
• Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.
• Prepare reports on help desk metrics and present them to management to inform business decisions.
• Perform other duties as assigned.

We'll be a great match if you also have:

• Experience leading teams of technical IT staff
• Knowledge of call tracking and problem management software applications such as Jira Service Management Cloud
• Knowledge of IT hardware and software troubleshooting 
• Knowledge of End user hardware software and operating systems
• Knowledge of industry standards surrounding help desk reporting
• Ability to analyze data and communicate metrics related to help desk
• Ability to communicate effectively in written and oral communications
• Ability to manage time and effectively delegate tickets based on priorities

• AZ-800: Administering Windows Server Hybrid Core Infrastructure; and,
• AZ-801: Configuring Windows Server Hybrid Advanced Services.
• AZ-500: Microsoft Azure Security Technologies; and,
• SC-200: Microsoft Security Operations Analyst; or
• SC-400: Microsoft Information Protection Administrator; and, also
• AZ-700: Designing and Implementing Microsoft Azure Networking Solutions

• ACP-120 Jira Administration for Cloud Certification

Required: PMP (PMI) | ITIL v4  

Proci+ | CSAM  

• Closely coordinate between Secondary Sales Corporate user & Regional Support team
• 2nd line support for Secondary Sales System Coordination point for Regional Support Team
• Closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.
• Ensure Backup & Maintenance activities at distributors
• Deployment, issue tracking & resolution management
• Control future/new requirements (Process/Reporting) Change Control Management and Coordination with Secondary Sale vendor
• Update all regional helpdesk for new functionality & control plans
• To ensure smooth daily sales operations through DMS & Mobile at 500+ distributors .
• To conduct training, enforce Mobile & system usability, and troubleshoot system errors encountered by Mobile or back office users.
• To track and monitor systems performance and to recommend improvement and enhancements for systems.
• To work closely with sales team, internal customers, and vendor in order to smoothen the sales operations.
• Deployment of SndPro at distributors.
• Software updates and new releases testing to ensure updated and bug-free software at distributors.
• Preparation of installation & user guides for new features/modules
• MIS operations and helpdesk support

Candidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.

We are an ACCA Approved Employer – Trainee Development (Gold), providing accounting and advisory services to UK-based clients. We are looking for an ACCA finalist or affiliate to join our team as an Accounts Associate / Senior Accounts Associate. The role involves preparing financial statements in compliance with UK accounting standards (FRS 102 & FRS 105) and supporting clients with high-quality accounting services.

Responsibilities:

• Prepare year-end accounts for UK clients in accordance with FRS 102 & FRS 105.
• Review bookkeeping records and make necessary adjustments.
• Prepare working papers, lead schedules, and reconciliations.
• Assist with corporation tax computations and VAT return reviews.
• Liaise with clients to gather financial information and resolve queries.
• Work with cloud-based software (Xero, QuickBooks Online) and supporting apps.
• Collaborate with senior management to ensure compliance and accuracy.

Requirements:

• ACCA finalist or ACCA affiliate.
• Strong understanding of UK accounting standards (FRS 102 & FRS 105).
• Good knowledge of bookkeeping and accounts preparation.
• Experience with Xero and QuickBooks Online is an advantage.
• Excellent communication skills in English (written & spoken).
• Strong attention to detail and ability to meet deadlines.

Location: Peshawar (On-site)

Suleman Dawood School of Business (SDSB), LUMS

The Suleman Dawood School of Business (SDSB) at the Lahore University of Management Sciences (LUMS) invites applications for part-time Research Associate (RA) positions in the area of Sustainability Studies.

The candidate will join the research team led by Dr Zehra Waheed, working on her funded project:

"Energy Transitions as a Human Challenge: A Phenomenological Inquiry into Pakistan's Sustainability Shift."

This project argues that Pakistan's energy transition cannot be effectively studied-or implemented-without understanding the sense-making processes of those shaping and experiencing it. Grounded in Frank Geels' Multi-Level Perspective (MLP) (Geels, 2004; 2024), the research explores how actors across different levels-government officials, private sector participants, and grassroots players-interpret and respond to ongoing sustainability transitions. Given the contested, multi-actor, and deeply political nature of such transitions, the project aims to bridge the gap between high-level policy discourse and the everyday struggles of transition on the ground (Cherp et al., 2021).

Key Responsibilities

• Conduct fieldwork in Lahore and nearby cities
• Cultivate and maintain relationships with key informants, gateway contacts, and local stakeholders
• Refine and document interview protocols
• Recruit and conduct interviews with participants
• Collect and organize primary and secondary data, including case study materials
• Attend relevant public meetings and assemblies-
• Record and manage field notes, photographs, and project metadata
• Organize and archive project data, consent forms, and ethics documentation
• Participate in weekly team meetings and collaborative discussions

Required Qualifications

• Some prior experience with qualitative fieldwork
• Demonstrated interest in energy transitions, sustainability, or related topics
• Strong language skills in Urdu, Punjabi, and English
• Excellent listening, interpersonal, and record-keeping skills
• Ability to travel within and (at times) between cities, as required
• A self-motivated, reflexive learner comfortable engaging with diverse stakeholders
• Commitment to combining empirical fieldwork with theoretical insight

Terms of Appointment

• Duration: September 2025 - December 2025 (4-month, fixed-term appointments
• Contract Nature: Part Time
• Location: LUMS Campus, DHA, Lahore (with local travel)

Please apply by 17 August 2025. Interviews will be conducted thereafter.

Grade Level (for internal use):

The Role:
The Domain creates documentation or transcripts for both external and internal clients from both financial and non-financial-related events, calls or videos. The domain offers several products some of which are, but not limited to, a final error-free copy, a live streaming product for real time capture of events, preliminary copy, and a copy of the event in audio format. In addition to transcription, the team assists in the collection of other business information such as corporate executive related data, and various other key data for inclusion on the companies’ robust financial data platform during off-peak.

Reporting Matrix Defined
The Associate Director will directly report to the Director for Transcripts.

Role/Duties

• Oversees and takes full responsibility of Transcripts Operations teams located in or across the regions and directly manages cross-functional team heads both for Production and Support for a range of Ops management activities.
• Takes full responsibility for the day-to-day operations ensuring all internal and client Service Level and Key Performance Indicators green, meeting and exceeding targets consistently at all intervals.
• Manages multiple operational or project teams across different sites in planning and implementing process and operational changes across different teams.
• Inventories the critical business processes, including internal controls required to support business and regulatory requirements by initiating and implementing projects on development and continuous improvement of the transcription workflow process.
• Leads business governance team across assigned business/region for workflow systems with a focus on managing process, productivity and functionality improvements.
• Manages metrics review to refine the indicators by which process and/or content quality is measured. Provides fact-based interpretation and analysis of findings and knowledge based recommendations to senior leadership.
• Manages content management projects or initiatives that are important to the business. Leads business governance team across assigned area/region
• Responsible for creating, developing, sustaining, and managing high performing global teams.
• Provides leadership, development, and mentoring of People Managers and Individual Contributors.
• Provides timely and regular feedback to business stakeholders and secures regular cascades and communication across all verticals.
• Regularly meets and cascades management directive and updates to the entire Transcripts Management on Productivity, Timeliness, and Quality and instills the company’s purpose, core values and vision
• Maintains low employee attrition and high morale within the team.
• Promotes and is responsible for providing a motivating, encouraging and supportive work atmosphere for the entire Transcription Domain.
  

Requirements

• At least 5-7 years of experience managing large teams of around ~100.
• Solid background on the Transcription business, workflow, and overall capability.
• Adept at problem solving and workstream management through LEAN, as wells as in utilizing Transcription-related and general enterprise workflow, collection, and reporting tools and through apt Robotics, Automation and Machine Learning solutions.
• Excellent relationship-management skills at all organizational levels including Senior stakeholders.
• Excellent communication, organizational, time and project management skills.
• Action–oriented and detailed-oriented.
• Strong ability to learn and apply new/emerging technologies.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere .

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

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BridgeLinx is Pakistan’s largest digital freight marketplace. At BridgeLinx, we deploy cutting-edge, world-class technology to redefine the way in which businesses move freight. Our ambition is to use data-driven machine learning to bring efficiency and scale to logistics services markets in Pakistan.

Over the past 20 months, we have over 20,000+ on-platform vehicles and more than 250,000 executed shipments. We work with most of the largest concerns in Pakistan across industries ranging from textiles, steel, cement, fertilizer, electronics, and more. More than half of Pakistan's top 100 exporters choose BridgeLinx as their primary logistics partner.

The Associate - Baseops is tasked with the responsibility to be our eyes and ears on the ground and to provide our carriers with the necessary support to help them fulfill their shipments with ease. This role requires an exceptional executor who can perform with high levels of ownership and can get things done with speed.

• To liaison field activity between field ops and external vendors.
• To check and fill checklists for documentation and physical assets.
• Facilitate ops teams for in-office documentation.

• BBA/BSc./BA in Humanities/Communication/Media
• 1-3 years of work experience in an operations or support role
• Ability to work through problems with high ownership
• Comfortable working in a fast-paced environment
• Loves taking initiative and executing ideas that have high impact
• Proficient in email, Slack, and MS Office

• Ownership: You’re always looking for opportunities to better your work and own the process and outcome – both the good and the bad.
• Self-starter: You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment.
• Problem Solver: You are able to identify high-level problems and find solutions with detailed actionable plans for implementation.

• Speed
• Ownership
• Courage

• High-impact roles that combine autonomy with structure
• Competitive compensation and benefits
• High-performance Culture
• A people-first approach to business.
• Above Market Compensation
• Health Insurance Plans
• Unlimited Paid Vacations
• Maternity Leaves Plan
• Flexible Working Hours/ Hybrid Work Mode
• Learning, development, and Continuing Education
• Position Exclusive Benefits (depending upon the role level)

BridgeLinx is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, family or medical care leave, gender identity or marital status, medical condition, physical or mental disability, political affiliation, religion, or any other characteristic protected by applicable laws, regulations, and ordinances.

Logistics and Supply Chain - Lahore, Pakistan