63 Infrastructure Support jobs in Pakistan

**Amazing progression and training opportunities**

A leading internet company is seeking an ambitious and motivated Network Support Engineer to join our technical team on a permanent basis in PECHS, Karachi.

As the Network Support Engineer, it is necessary to be a confident communicator and that you are well-organized as you will be dealing with a variety of internal and external stakeholders.

Key responsibilities include:

• Act as the first point of contact for all technical queries.
• Resolve issues when appropriate and escalate when required.
• Collaborate with the technical team to ensure issues are followed up and resolved according to SLAs.
• Monitoring network engineering performance and ensuring system availability and reliability.
• Configuring and installing various network devices and services (e.g., switches, WIFI routers, OLTs, ONUs, etc.).
• Input and manage documentation.

You will be an integral part of the team from day one and quickly become a core part of our technical support function. Not only will you be provided with an abundance of training and support, but you will be offered the opportunity to rapidly progress within the business.

Calling Professional having good command in the following areas:

1. Network Theory
2. Network Communications Methods
3. Network Media and Hardware
4. Network Implementations
5. Networking Models
6. TCP/IP Addressing and Data Delivery
7. TCP/IP Services
8. LAN Infrastructure
9. WAN Infrastructure
10. Remote Networking
11. System Security
12. Network Security
13. Network Security Threats and Attacks
14. Network Management
15. Network Troubleshooting

Calling Professional having good command in any of the following areas:

1. A+
2. Network +
3. Server +
4. Microsoft Office Specialist (MOS)
5. Adobe Certified Associate (ACA)
6. AUTODESK Certified User (ACU)

Information Technology and Services - Karachi, Pakistan

ELogix IT (Managed Service Provider) is actively searching for a proactive and motivated System and Network Engineer to become a valued member of our team. This role involves delivering top-notch remote support to a diverse range of users, including both our internal staff and esteemed clients across the United States. As a skilled troubleshooter, you will tackle challenges head-on, ensuring seamless operations and unrivaled service quality.

About Us:

As a leading provider of cutting-edge software solutions, ELogix IT empowers businesses and individuals to achieve their goals in the digital age. With our highly skilled professionals and commitment to excellence, our team delivers cutting-edge technology every day. We are providing multiple services to our respectable clients in Pakistan as well as in the USA.

Technical Skills:

1. Operating Systems: Proficiency in Windows, macOS, and Linux operating systems.
2. Networking: Working knowledge of TCP/IP, DNS, DHCP, VPN, firewalls, routers, and switches.
3. Server Management: Experience with server administration, including Microsoft Exchange, Active Directory, and virtualization technologies (e.g., VMware, Hyper-V).
4. Cloud Services: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
5. Scripting: Proficiency in scripting languages like PowerShell, Bash, or Python.
6. Security: Knowledge of cybersecurity principles, practices, and tools (e.g., antivirus software, firewalls, encryption).
7. Backup and Recovery: Experience with data backup, recovery solutions, and disaster recovery planning.
8. Hardware: Knowledge of computer hardware, troubleshooting, and maintenance.

Experience:

1. Work Experience: Typically 3-5 years of experience in a similar role.
2. Support Experience: Experience providing Tier 2 support, including diagnosing and resolving complex technical issues.
3. Project Management: Ability to manage and execute IT projects from inception to completion.
4. Documentation: Experience in creating and maintaining technical documentation and user guides.

Soft Skills:

1. Problem-Solving: Strong analytical and problem-solving skills.
2. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
3. Customer Service: Strong customer service orientation and the ability to work effectively with end-users.
4. Team Collaboration: Ability to work well in a team environment and collaborate with other IT staff and departments.
5. Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Certifications (Preferred):

1. CompTIA: CompTIA Network+, Security+, or A+.
2. Microsoft: Microsoft Certified Solutions Expert (MCSE) or Microsoft 365 Certified.
3. Cisco: Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP).
4. ITIL: ITIL Foundation certification or higher.

Education:

Degree: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

ELogix IT (Managed Service Provider) is actively searching for a proactive and motivated System and Network Engineer to become a valued member of our team. This role involves delivering top-notch remote support to a diverse range of users, including both our internal staff and esteemed clients across the United States. As a skilled troubleshooter, you will tackle challenges head-on, ensuring seamless operations and unrivaled service quality.

About Us:

As a leading provider of cutting-edge software solutions, ELogix IT empowers businesses and individuals to achieve their goals in the digital age. With our highly skilled professionals and commitment to excellence, our team delivers cutting-edge technology every day. We are providing multiple services to our respectable clients in Pakistan as well as in the USA.

Job Description:

• Should have practical experience in DHCP, DNS, FTP, SMTP/POP/IMAP, VPN, and RMM.
• Manage Office 365 tenants, including creating users, troubleshooting email delivery services, creating subscriptions, adding licenses, managing online email archives, and auditing emails.
• Experience in email security tools like Microsoft Defender and Proofpoint.
• Deploy email security policies in Microsoft Defender or Proofpoint.
• Manage SharePoint and work with users in auditing their rights for file permissions.
• Manage Active Directory and create AD users, AD groups, and GPO.
• Experience with RMM tools like ConnectWise, Ninja, LabTech, etc.
• Should have the ability to write KBI in a document database like IT Glue.
• Should be able to work on Windows computers independently to perform tasks like configuring static IPs, Windows updates, and Windows in-place upgrades, editing host files, and deploying group policies.
• Configure VPN access like Meraki VPN, L2TP.
• Should have experience with Azure AD.
• Should have experience in the renewal of SSL and domains.
• Should be able to troubleshoot any issue in the network.
• Responsible for monitoring the network using different tools like PRTG or Auvik.
• Responsible for monitoring system performance, IT system operations, and storage utilization.
• Plan for necessary hardware or software upgrades to support system growth.
• It would be a plus if you know script writing in Bash, Windows batch, PowerShell, or any other language.
• It would be a plus if you have experience with Linux servers.
• It would be a plus if you are able to configure routers, switches, access points, VLANs, and VPNs.

Skills and Experience Desired:

• BS or MS in IT, CS, SE, Telecom, or related fields.
• 3+ years of IT or related experience.
• Professional IT Certifications, such as Microsoft MCP, MCITP, MCSA, MCSE, CCNA, VMware VCP, AZ-104, MS-300 / 301, or any other related certification.
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment.

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both Spanish and English.

What You’ll Do



Provide bilingual Spanish & English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale



What We’re Looking For



Bilingual: Fluent in speaking Spanish and English (US)
Skilled in written communication (both Spanish and English)
Natural instinct to empathize with users
Strong analytical skills
Excellent verbal and written communications skills
Native or bilingual spoken and written English skills
Comfortable with rotational shifts

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function.

• Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Noticehere .

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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We are seeking a dedicated and dynamic Technical Support Representative (TSR) to join our team at Decimal Solution. As a TSR, you will be responsible for providing exceptional technical support to our clients during US Eastern Time Zone hours.

1. Keep track of newly acquired vehicles and ensure their timely addition to the system, accurately reflecting their location.
2. Coordinate with the American team to streamline the flow of inventory from procurement to sale, ensuring smooth operations.
3. Ensure that every vehicle in the system is processed promptly, maintaining accurate and up-to-date records of active inventory.
4. Track each vehicle in the system according to its original status, ensuring transparency and efficiency in inventory management.
5. Manage listings of vehicles on different platforms, optimizing visibility and reach for potential buyers.

1. Intermediate (F.Sc) or higher education level.
2. Basic knowledge of Microsoft Office and internet usage.
3. Proficiency in English language, both written and verbal.
4. Strong communication and problem-solving skills.
5. Ability to work efficiently and effectively in a fast-paced environment.
6. Presentable personality with a customer-centric approach.

Location: Information Technology and Services - Islamabad, Pakistan