300 Helpdesk Support jobs in Pakistan

ELogix IT (Managed Service Provider) is actively searching for a proactive and motivated System and Network Engineer to become a valued member of our team. This role involves delivering top-notch remote support to a diverse range of users, including both our internal staff and esteemed clients across the United States. As a skilled troubleshooter, you will tackle challenges head-on, ensuring seamless operations and unrivaled service quality.

About Us:

As a leading provider of cutting-edge software solutions, ELogix IT empowers businesses and individuals to achieve their goals in the digital age. With our highly skilled professionals and commitment to excellence, our team delivers cutting-edge technology every day. We are providing multiple services to our respectable clients in Pakistan as well as in the USA.

Technical Skills:

1. Operating Systems: Proficiency in Windows, macOS, and Linux operating systems.
2. Networking: Working knowledge of TCP/IP, DNS, DHCP, VPN, firewalls, routers, and switches.
3. Server Management: Experience with server administration, including Microsoft Exchange, Active Directory, and virtualization technologies (e.g., VMware, Hyper-V).
4. Cloud Services: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
5. Scripting: Proficiency in scripting languages like PowerShell, Bash, or Python.
6. Security: Knowledge of cybersecurity principles, practices, and tools (e.g., antivirus software, firewalls, encryption).
7. Backup and Recovery: Experience with data backup, recovery solutions, and disaster recovery planning.
8. Hardware: Knowledge of computer hardware, troubleshooting, and maintenance.

Experience:

1. Work Experience: Typically 3-5 years of experience in a similar role.
2. Support Experience: Experience providing Tier 2 support, including diagnosing and resolving complex technical issues.
3. Project Management: Ability to manage and execute IT projects from inception to completion.
4. Documentation: Experience in creating and maintaining technical documentation and user guides.

Soft Skills:

1. Problem-Solving: Strong analytical and problem-solving skills.
2. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
3. Customer Service: Strong customer service orientation and the ability to work effectively with end-users.
4. Team Collaboration: Ability to work well in a team environment and collaborate with other IT staff and departments.
5. Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Certifications (Preferred):

1. CompTIA: CompTIA Network+, Security+, or A+.
2. Microsoft: Microsoft Certified Solutions Expert (MCSE) or Microsoft 365 Certified.
3. Cisco: Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP).
4. ITIL: ITIL Foundation certification or higher.

Education:

Degree: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

ELogix IT (Managed Service Provider) is actively searching for a proactive and motivated System and Network Engineer to become a valued member of our team. This role involves delivering top-notch remote support to a diverse range of users, including both our internal staff and esteemed clients across the United States. As a skilled troubleshooter, you will tackle challenges head-on, ensuring seamless operations and unrivaled service quality.

About Us:

As a leading provider of cutting-edge software solutions, ELogix IT empowers businesses and individuals to achieve their goals in the digital age. With our highly skilled professionals and commitment to excellence, our team delivers cutting-edge technology every day. We are providing multiple services to our respectable clients in Pakistan as well as in the USA.

Job Description:

• Should have practical experience in DHCP, DNS, FTP, SMTP/POP/IMAP, VPN, and RMM.
• Manage Office 365 tenants, including creating users, troubleshooting email delivery services, creating subscriptions, adding licenses, managing online email archives, and auditing emails.
• Experience in email security tools like Microsoft Defender and Proofpoint.
• Deploy email security policies in Microsoft Defender or Proofpoint.
• Manage SharePoint and work with users in auditing their rights for file permissions.
• Manage Active Directory and create AD users, AD groups, and GPO.
• Experience with RMM tools like ConnectWise, Ninja, LabTech, etc.
• Should have the ability to write KBI in a document database like IT Glue.
• Should be able to work on Windows computers independently to perform tasks like configuring static IPs, Windows updates, and Windows in-place upgrades, editing host files, and deploying group policies.
• Configure VPN access like Meraki VPN, L2TP.
• Should have experience with Azure AD.
• Should have experience in the renewal of SSL and domains.
• Should be able to troubleshoot any issue in the network.
• Responsible for monitoring the network using different tools like PRTG or Auvik.
• Responsible for monitoring system performance, IT system operations, and storage utilization.
• Plan for necessary hardware or software upgrades to support system growth.
• It would be a plus if you know script writing in Bash, Windows batch, PowerShell, or any other language.
• It would be a plus if you have experience with Linux servers.
• It would be a plus if you are able to configure routers, switches, access points, VLANs, and VPNs.

Skills and Experience Desired:

• BS or MS in IT, CS, SE, Telecom, or related fields.
• 3+ years of IT or related experience.
• Professional IT Certifications, such as Microsoft MCP, MCITP, MCSA, MCSE, CCNA, VMware VCP, AZ-104, MS-300 / 301, or any other related certification.
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment.

The ideal candidate is someone who is motivated, can maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries.

Responsibilities

• Respond to customer inquiries and complains in a timely and efficient manner
• Provide accurate, valid and complete information using the correct methods/tools
• Follow communication procedures, guidelines and policies

• Proficient in English Reading and Writing

Direct message the job poster from Translation Empire PK

Job Title: Customer Support Specialist

Company: Translation Empire

Location: DHA I, Sector F, Near Shaheen Chowk, Bahria Town Phase 7, Islamabad – Rawalpindi.

ONSITE JOB

Responsibilities:

• Handle inbound/outbound calls professionally
• Respond promptly to customer inquiries through various channels
• Identify customer needs & ensure satisfaction
• Maintain good knowledge of our services to assist customers effectively
• Follow up with customers to ensure their issues are resolved

What We’re Looking for:

• 0-2 years of experience in a customer support or client dealing role
• Excellent English communication skills (both written and verbal)
• Manage/handle the incoming calls professionally
• Empathetic, patient, and solution-oriented mindset
• Strong organizational and multitasking abilities

What We Offer:

• IPD & OPD (Medical)
• Opportunities for career growth and development
• A collaborative, supportive work culture

Freshers with good English communication skills are encouraged

Candidate must be a resident of Rawalpindi/ Islamabad

Shift Timings (Onsite, Mon-Sat):

(Aligned with UK time)

For Females: 1 PM - 9 PM

Apply at:

• Seniority level Entry level

• Employment type Full-time
• Industries Translation and Localization

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Rawalpindi, Punjab, Pakistan 20 hours ago

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We are Hiring Fresh and Talented Candidates

Perks and Benefits
• You can earn up to 25k to 40k per month (Basic + Commission)
• Monthly certification and bonus for hardworking candidates
• Shift Timing: 7 PM to 2 AM

Job Requirements
• He/she must have basic English skills along with typing speed.
• Candidate needs to have a present mindset to lead online sales and marketing tasks.
• Applicant must have completed a minimum of Matriculation/O-levels.

Zameen.com is looking to hire a ‘Customer Support Executive’ for its Bayut and Dubizlee Operations.

Job Responsibilities:

• Responsible for provisioning the packages upon receiving invoices for new & existing accounts.
• Responsible for client account up gradation upon receiving invoices from different channels.
• Responsible for client account degradation upon expiration of client account.
• Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
• Responsible to setup XML feed Integration.
• Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
• Live chat support to all related web users.
• Providing after sales & support to all account managers.

Job Requirements:

• Experience: 06 months - 1 Year (Email/Chat Support)
• Education: Must be a graduate
• Location: Gulberg, Lahore
• Shifts: Hybrid
• Position Level: Entry Level
• Should have very good command over spoken and special written English.
• Can communicate with Internal/external staff for their day-to-day queries & their quick fix.
• Preferably a graduate with a minimum 0.5 year experience.
• Experience in Customer services role, preferably from a support/call center-
• Strong communication and follow-up skills.
• Have a working knowledge of computer software like MS Word and Excel.

• Seniority level Executive

• Employment type Full-time

• Job function Customer Service, Business Development, and Other
• Industries Consumer Services, Public Relations and Communications Services, and Telephone Call Centers

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Errands Services is hiring bilingual customer support specialists to join our growing team in Islamabad. We’re hiring bilingual support specialists fluent in French and English to assist customers for leading restaurants. Think of when you call a well-known chain like Burger King, the person on the other end is us. That means we must deliver fast, accurate, and empathetic service every time.



What You’ll Do


Handle inbound calls and inquiries in French & English for restaurant customers
Assist with orders, menu questions, complaints, and general support with accuracy
Ensure top-quality service by listening carefully and resolving issues efficiently
Follow client-specific protocols and maintain service excellence
Work in rotational shifts to support international restaurant operations




What We’re Looking For


Fluent in French (must) and proficient in English
Prior experience in restaurant or food-service customer support is a strong plus
Excellent verbal communication, active listening, and problem-solving skills
Ability to remain calm and professional under pressure
Comfortable working in rotational night shifts (onsite in Islamabad)