297 Helpdesk Lead jobs in Pakistan

1. Identify and implement improvements to the Service Desk incident logging system to provide more effective and efficient service to customers.
2. Ensure the Service Desk fully utilizes appropriate knowledge management tools and practices.
3. Contribute to the success of the business and improve the overall customer experience within the team.
4. Meet goals and KPIs set by the line manager.
5. Identify gaps and review related policies, meeting best practices such as ITIL.
6. Manage user administration, including setup and maintenance of accounts.
7. Verify proper functioning of peripherals.
8. Arrange repairs promptly for hardware failures.
9. Monitor system performance.
10. Create file systems.
11. Provide end-user support.
12. Create backup and recovery policies.
13. Monitor network communication; configure and install Cisco Layer 2 and Layer 3 switches.
14. Implement policies for the use of computer systems and networks.
15. Setup security policies for users, with a strong grasp of computer security (e.g., firewalls, intrusion detection systems).
16. Properly document all SOPs and change management procedures.
17. Ensure network connectivity across LAN/WAN infrastructure meets technical standards.
18. Maintain network servers such as TFTP, syslog, and file servers.
19. Schedule and perform preventive maintenance on all IT equipment, including servers, routers, switches, multimedia devices, end-user systems, and laptops.

Skills : The candidate must possess technical skills to perform multiple tasks, with ongoing skill upgrades to meet changing job conditions. Key competencies include minimizing recurring issues, monitoring and troubleshooting applications and operating systems, adhering to safety practices, planning and managing projects, following and implementing IT best practices, and maintaining accurate records.

Islamabad, Pakistan | Posted on 06/24/2025

DPL is one of the leading software development and IT companies around the world. Established in 2003, DPL serves customers in all major regions emphasizing most on Europe, Middle East and Americas. The company is based in Islamabad, Pakistan with its regional offices located in USA and Sweden.

DPL is the pioneer in Agile practices and innovation culture in Pakistan. The company has been recognized globally in various magazines and rankings for its unparalleled workplace environment. The flat culture and holacratic approach encourage employees to work devotedly and stimulate innovations in the process.

Clients from a wide range of industries including, but not limited to Healthcare, Fintech, Automotive, Mobility, Telco, Education, Media and E-commerce make a highly diverse portfolio at DPL. The services primarily include Digital Transformation, Product Engineering, IT Strategy & Consulting, and Custom Software Development.

The IT Service Desk Manager will be responsible for overseeing the operations of the IT service desk team, ensuring that all client inquiries and technical issues are resolved efficiently and effectively. This role requires 5+ years of experience in IT support within an ITIL environment. The manager will oversee a team of service desk specialists, coordinate with other IT departments and onsite support teams across geographies, and maintain high levels of customer satisfaction.

Key Responsibilities

• Manage and lead a team of service desk analysts, providing guidance, training, and support.
• Implement IT standard operating procedures for key service delivery.
• Maintain the published IT Policy and IT standards, collaborating with on-site IT teams across the organization.
• Develop and implement service desk policies, procedures, and best practices.
• Monitor and analyze service desk performance metrics to identify areas for improvement and drive service delivery to meet SLAs.
• Ensure timely and effective resolution of client inquiries and technical issues.
• Coordinate with other IT departments to address complex technical problems.
• Maintain high levels of customer satisfaction by ensuring excellent service delivery.
• Work with different on-site teams to maintain standards for hardware, software, and security in the desktop environment.
• Conduct regular team meetings and performance reviews.
• Prepare and present reports on service desk performance to senior management.
• Stay updated with the latest technology trends and support tools.

Key Performance Measures

• Achievement of Service Desk SLAs for incidents and service requests, and user satisfaction scores demonstrating high-quality service.
• No system downtime due to uncontrolled change.
• Provision of a portfolio of end-user devices to support varying business needs.
• Documented standard operating procedures.
• Evolution and documentation of the existing service catalog.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Over 5 years of experience in IT support within an ITIL environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze performance metrics and implement improvements.
• Deep knowledge of ITIL practices and principles.
• Familiarity with remote desktop tools and help desk software.
• ITIL Service Manager certification is a plus.

Preferred Skills

• Experience in process improvement and team management.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Willingness to work flexible hours, including nights and weekends, if required.

The ideal candidate is someone who is motivated, can maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries.

Responsibilities

• Respond to customer inquiries and complains in a timely and efficient manner
• Provide accurate, valid and complete information using the correct methods/tools
• Follow communication procedures, guidelines and policies

• Proficient in English Reading and Writing

Direct message the job poster from Translation Empire PK

Job Title: Customer Support Specialist

Company: Translation Empire

Location: DHA I, Sector F, Near Shaheen Chowk, Bahria Town Phase 7, Islamabad – Rawalpindi.

ONSITE JOB

Responsibilities:

• Handle inbound/outbound calls professionally
• Respond promptly to customer inquiries through various channels
• Identify customer needs & ensure satisfaction
• Maintain good knowledge of our services to assist customers effectively
• Follow up with customers to ensure their issues are resolved

What We’re Looking for:

• 0-2 years of experience in a customer support or client dealing role
• Excellent English communication skills (both written and verbal)
• Manage/handle the incoming calls professionally
• Empathetic, patient, and solution-oriented mindset
• Strong organizational and multitasking abilities

What We Offer:

• IPD & OPD (Medical)
• Opportunities for career growth and development
• A collaborative, supportive work culture

Freshers with good English communication skills are encouraged

Candidate must be a resident of Rawalpindi/ Islamabad

Shift Timings (Onsite, Mon-Sat):

(Aligned with UK time)

For Females: 1 PM - 9 PM

Apply at:

• Seniority level Entry level

• Employment type Full-time
• Industries Translation and Localization

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Rawalpindi, Punjab, Pakistan 20 hours ago

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We are Hiring Fresh and Talented Candidates

Perks and Benefits
• You can earn up to 25k to 40k per month (Basic + Commission)
• Monthly certification and bonus for hardworking candidates
• Shift Timing: 7 PM to 2 AM

Job Requirements
• He/she must have basic English skills along with typing speed.
• Candidate needs to have a present mindset to lead online sales and marketing tasks.
• Applicant must have completed a minimum of Matriculation/O-levels.

Zameen.com is looking to hire a ‘Customer Support Executive’ for its Bayut and Dubizlee Operations.

Job Responsibilities:

• Responsible for provisioning the packages upon receiving invoices for new & existing accounts.
• Responsible for client account up gradation upon receiving invoices from different channels.
• Responsible for client account degradation upon expiration of client account.
• Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
• Responsible to setup XML feed Integration.
• Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
• Live chat support to all related web users.
• Providing after sales & support to all account managers.

Job Requirements:

• Experience: 06 months - 1 Year (Email/Chat Support)
• Education: Must be a graduate
• Location: Gulberg, Lahore
• Shifts: Hybrid
• Position Level: Entry Level
• Should have very good command over spoken and special written English.
• Can communicate with Internal/external staff for their day-to-day queries & their quick fix.
• Preferably a graduate with a minimum 0.5 year experience.
• Experience in Customer services role, preferably from a support/call center-
• Strong communication and follow-up skills.
• Have a working knowledge of computer software like MS Word and Excel.

• Seniority level Executive

• Employment type Full-time

• Job function Customer Service, Business Development, and Other
• Industries Consumer Services, Public Relations and Communications Services, and Telephone Call Centers

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Errands Services is hiring bilingual customer support specialists to join our growing team in Islamabad. We’re hiring bilingual support specialists fluent in French and English to assist customers for leading restaurants. Think of when you call a well-known chain like Burger King, the person on the other end is us. That means we must deliver fast, accurate, and empathetic service every time.



What You’ll Do


Handle inbound calls and inquiries in French & English for restaurant customers
Assist with orders, menu questions, complaints, and general support with accuracy
Ensure top-quality service by listening carefully and resolving issues efficiently
Follow client-specific protocols and maintain service excellence
Work in rotational shifts to support international restaurant operations




What We’re Looking For


Fluent in French (must) and proficient in English
Prior experience in restaurant or food-service customer support is a strong plus
Excellent verbal communication, active listening, and problem-solving skills
Ability to remain calm and professional under pressure
Comfortable working in rotational night shifts (onsite in Islamabad)

About Us

At Snoonu, we believe that through technology, anything is possible. Our vision is to be the first Qatari Super App that propels the region and its community through innovative technology. We are leaders in our field with ambition in what we do and how we impact. We empower our team to create without limit and think BIG! Our culture values everyone's contributions; we coach, listen, and act. Our environment is dynamic and prepared to hit the ground running at any time.

Our Mission

Our mission is to transform how we live by connecting people with technology that offers endless possibilities, surpasses norms, uplifts communities, creates opportunities, and we do it proudly. We invite talents, entrepreneurs, and creative minds to join us on this journey to become Qatar's first Unicorn.

Values We Live By

• Be Customer Obsessed: Focus on the customer and all else will follow.
• Act with Integrity: Be honest, ethical, and trustworthy in everything we do.
• Be Curious and Creative: Innovate and create solutions to bring a lasting positive impact.
• Lead by Example and Take Ownership: Be the change you want to see and take responsibility.
• Work Smart and Deliver Results: Do more by doing less, better, and faster.
• It's all about people: Be a team player; together, we are stronger.

Responsibilities

• Manage a high volume of incoming calls and chats.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships and trust through open communication.
• Demonstrate availability and maintain a positive attitude to handle customer frustrations and improve perceptions.
• Provide accurate and complete information using appropriate methods/tools.
• Meet personal and team targets for call/chat handling.
• Follow communication procedures, guidelines, and policies.
• Prioritize escalations to ensure high efficiency and resolution.

Preferred Skills and Qualifications

• Strong phone contact handling skills and active listening.
• Good leadership skills and ability to guide junior team members.

Requirements

• Minimum academic qualification: Intermediate/OA Levels.
• At least 1 year of experience in customer service (Call Centre).
• Familiarity with industry practices and standards.
• Proficiency in English or Arabic (written, oral, presentation).
• Efficient use of computer software, including MS Office.
• Ability to work in rotational shifts.