93 Help Desk Support jobs in Islamabad

Company Description

Velocity BPO is a strategic partner committed to propelling businesses towards success. Established in 2020, we have earned a sterling reputation for consistently delivering transformative solutions. Our services are designed to accelerate growth and enhance our clients' competitive edge. At Velocity BPO, we believe in creating value and ensuring success for our clients.

This is a full-time on-site role for a Senior Customer Support Executive located in Islamabad. The Senior Customer Support Executive will manage day-to-day customer support activities, ensuring customer satisfaction, providing online support, and delivering exceptional customer service. Responsibilities also include offering technical support solutions, handling customer inquiries efficiently, and ensuring a high quality of service is maintained.

• Manage day-to-day customer support activities, ensuring customer satisfaction and delivering exceptional customer service.
• Provide online support and technical assistance to customers.
• Offer technical support solutions, handle customer inquiries efficiently, and maintain a high quality of service.

• Customer Support and Customer Service skills
• Customer Satisfaction and Online Support skills
• Technical Support skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and meet deadlines
• Previous experience in a customer support role is a plus

• Mid-Senior level

• Full-time

• Business Consulting and Services

Overview

Job Title: Customer Support Specialist

Location: Onsite (Night shift)

Employment Type: Full-Time

Package: 100-110k

While working as a Customer Support Specialist, you will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call.

• Responding to all the incoming emails
• Should have knowledge of online calendars and scheduling (e.g. Google Calendar)
• Technically sound; Maintain and update the customer information in Hubspot database
• Proficient with CRM management
• Have a thorough understanding of products, pricing and competition
• Prepare customer spreadsheets and keep online records
• Work closely with team members and assist with coverage when deemed necessary by management in order to meet team key performance indicators

• Want to join the happy squad? All you need to have is that keen eyes for the micro details & Nodeus is the right place for you!
• A strong command on English language
• Fluent in verbal and written communication
• Excellent time management skills
• Technically sound
• Knowledge of online calendars and scheduling (e.g. Google Calendar)
• Proficient in Microsoft Office Suite (Particularly Excel), Google Suite and Hubspot (Preferred)
• 1+ years of experience in customer centric roles

Work hours will be between 6 pm to 3 am (Mon-Fri), Pakistan time

Times Consultant (Pvt) Ltd. is offering full-time opportunities and looking for mainly fresh graduates who are eager to make a career in international education by working for our Partner international Universities.

An individual must be good in English composition, efficient in typing, and write-ups.

The job mainly includes handling of:

1. Aliasing between counselors and students
2. Coordinating with students and partner universities

Location: I & T Centre G 7/1 G-7, Islamabad, Islamabad Capital Territory 44000, Pakistan

Spantronics Pvt Ltd is looking for energetic Customer Support Representatives who will play an important role in achieving customer acquisition target and revenue growth. Below are the responsibilities of this role:

• Work under the supervision of team leads and Operation Manager and adhere to the procedures and guidelines of the project.
• Participate in the training programs and the daily coaching sessions.
• Abide by the shift timings
• Abide by the company’s policies and procedures.
• Incorporate Spantronics core values into all aspects of work life
• Achieve the quality and production standards for the project
• Assist Team Leads in helping others become successful
• Undertake any added responsibilities and special assignments delegated by the Operations Manager
• Making calls on behalf of the client
• Show courtesy to the customers
• Proper representation of the client while making calls
• Get the information verified by the Team Lead, Quality Control Personnel or Project Supervisor on daily basis

Work Hours:

• Monday – Friday from 7pm to 4am with an hour lunch break (Available on Alternative Saturday)

We hire youth and empower them with the perfect learning experience, enabling them to succeed. Make Spantronics the key to your career success!

Information Technology and Services - Islamabad, Pakistan

• Advise, manage, recommend, and implement all additions, moves, and changes for mobile services, including:
• New connections and upgrades
• SIM replacements
• Transfer of ownerships
• Problem-solving connectivity issues with customers' mobile services, involving liaison with sales personnel and customers
• Ensure all changes to clients' contract details are updated daily with accurate information
• Maintain the database with up-to-date and accurate information
• Complete all relevant documentation following company procedures
• Prepare a summary activity report every Monday afternoon

• Excellent customer service skills
• Fluent English speaking ability with confidence, capable of communicating with Australian, British, American, or neutral accent customers
• Experience in telecom customer service and understanding of telecom terminologies
• Proficiency in IT and computer skills; experience with inbound and outbound calls
• Strong written communication skills; experience in international call centers or telecom industry
• Strong interpersonal, problem-solving, and communication skills

Location: Information Technology and Services - Islamabad, Pakistan

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

• Bachelors or above
• Customer support and other job experience preferred
• Must be flexible to work in shifts
• Good Written and Verbal English Communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Collaborative mindset
• Customer service focus
• Hands-on-problem solving ability
• The ability to communicate technical information in a simple manner

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit:

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.

Role

Octus provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join our growing Customer Support team.

As a Customer Support Specialist, you will be responsible for providing exceptional service to our clients via email, phone, and chat. You will serve as the primary point of contact for account permissioning requests, inquiries, complaints, and technical support issues. You will be expected to provide timely and accurate responses to customer inquiries and work closely with other departments within the company to ensure customer satisfaction.

The Team – Customer Support

We are a small but growing team with ambitious and energetic individuals. The team has a very pro-active, can-do approach to work, and we expect any new joiner to have the same energy.

The Customer Support team regularly works in collaboration with other teams such as Tech, Product Operations, Customer Success, Account Management and Editorial. You will get a lot of exposure and insight into how the company functions on a day-to-day basis.

Key Responsibilities:

• The person hired for this role will be responsible for providing support to our client for our FinDox platform offerings.
• Respond to customer inquiries via email and phone in a professional and timely manner. Ensure customer satisfaction by providing prompt and accurate responses to customer inquiries and complaints.
• The expectations from the incumbent will include managing tight deadlines, fast turnaround on requests and high stakeholder engagement.
• Provide technical support to customers with regards to our products and services.
• Perform and respond to regular audits based on internal reporting for data maintenance.
• Maintain accurate and up-to-date customer information in our database.
• Perform other related duties as assigned.

Requirements:

• Bachelor's degree in Business, Finance, Marketing, or a related field.
• At least 2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and ability to multitask in a fast-paced environment.
• Experience in using customer relationship management (CRM) software is a plus.
• Experience working in a call center or BPO environment would be beneficial.
• Willingness to work US hours. (Could be EST or PST)

Holidays:

Octus has a comprehensive time-off policy globally and you will be following your local calendar for National Holidays.

Based on your preferences and the overall business needs of your role, you can also swap your national holidays with another day of your choosing.

Equal Employment Opportunity

Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.

The ideal candidate is someone who is motivated, can maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries.

Responsibilities

• Respond to customer inquiries and complains in a timely and efficient manner
• Provide accurate, valid and complete information using the correct methods/tools
• Follow communication procedures, guidelines and policies

• Proficient in English Reading and Writing

Direct message the job poster from Translation Empire PK

Job Title: Customer Support Specialist

Company: Translation Empire

Location: DHA I, Sector F, Near Shaheen Chowk, Bahria Town Phase 7, Islamabad – Rawalpindi.

ONSITE JOB

Responsibilities:

• Handle inbound/outbound calls professionally
• Respond promptly to customer inquiries through various channels
• Identify customer needs & ensure satisfaction
• Maintain good knowledge of our services to assist customers effectively
• Follow up with customers to ensure their issues are resolved

What We’re Looking for:

• 0-2 years of experience in a customer support or client dealing role
• Excellent English communication skills (both written and verbal)
• Manage/handle the incoming calls professionally
• Empathetic, patient, and solution-oriented mindset
• Strong organizational and multitasking abilities

What We Offer:

• IPD & OPD (Medical)
• Opportunities for career growth and development
• A collaborative, supportive work culture

Freshers with good English communication skills are encouraged

Candidate must be a resident of Rawalpindi/ Islamabad

Shift Timings (Onsite, Mon-Sat):

(Aligned with UK time)

For Females: 1 PM - 9 PM

Apply at:

• Seniority level Entry level

• Employment type Full-time
• Industries Translation and Localization

Referrals increase your chances of interviewing at Translation Empire PK by 2x

Rawalpindi, Punjab, Pakistan 20 hours ago

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