540 Handling Customer Complaints jobs in Pakistan
Client Relations Associate
Posted 3 days ago
Job Viewed
Job Description
Overview
About The Role: Restaurant owners in the US work rigorous 12-14-hour days to ensure their business runs successfully. They use different front-of-house (FOH) and back-of-house (BOH) software and operate their online ordering and marketing with various products. AIO supports these owners by reducing the number of systems they must manage and by accelerating query resolution through a centralized customer support function that works at night to address queries and escalations promptly.
The customer support team at AIO will be working at night to ensure all queries/complaints are addressed immediately and escalated to the relevant teams internally, drastically decreasing turnaround time and enhancing user experience.
Responsibilities- Interface between restaurants and internal teams in Pakistan to ensure customer queries are addressed promptly and resolved.
- Document issues with a thorough understanding of the causes and implications.
- Interact with customers to investigate critical issues where relevant.
- Use the AIO Platform to assist restaurants in time-sensitive operational tasks.
You will join a team with a culture centered around agility, a constant hunger to learn, and the desire to teach and improve those around you.
An ideal candidate will have the following soft skills, in order of priority:
- Solid command of formal, conversational and colloquial English
- People skills to establish and manage relationships with restaurant owners
- Emotional intelligence
- Knowledge of US cultural sensitivities
- Note: We do not require all competencies; however, command of English and people skills are must-haves.
An ideal candidate will have some command of the following technical skills:
- Experience in a support role (US market preferred)
- Data analytics
- Reporting and documentation
- Note: We will give preference to candidates with prior experience, background, or knowledge of marketing.
Required experience level: 1-2 years of professional experience
Why Join AIOOur mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges faced by restaurants, combines patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve profit margins. We offer an all-in-one super app for FOH operations (ordering, payment, marketing, rewards) and BOH management (inventory, staff, financials). We are focused on becoming a significant player in the $55 billion restaurant tech SaaS market as a Silicon Valley–funded startup.
Job detailsSeniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Technology, Information and Internet
#J-18808-LjbffrClient Relations Associate
Posted 5 days ago
Job Viewed
Job Description
Restaurant owners in the US work rigorous 12-14-hour days to make sure that their business runs successfully. To make their lives easier – and to grow their business – they use different front of the house (FOH) and back of the house (BOH) software and use different products to operate their online ordering and marketing.
However, there’s a downside to this. Restaurant owners must always operate at least 4 different CRMs/dashboards to make sure that everything is running smoothly. This adds more hours to an already busy schedule, and because a lot of restaurant owners are not technically savvy, they struggle with the technology and must hire someone to run it for them, which is an additional operating cost for them.
While software companies do promise support, it is modular – multiple people assigned to different query types – which makes it a hassle for the restaurant owner.
The customer support team at AIO will be working at night to ensure all queries/complaints of the customers are addressed immediately and escalated to the relevant teams internally. This will drastically decrease the turnaround time of customer queries/issues, which will enhance user experience.
Responsibilities- Interfacing between the restaurant & the internal teams in Pakistan to make sure all customer queries are addressed in a timely manner and resolved.
- Documenting these issues with a thorough understanding of the causes and implications.
- Interact with the customer wherever relevant to investigate critical issues.
- Use the AIO Platform to assist the restaurant in time-sensitive operational tasks.
An ideal candidate will have the following soft skills, in order of priority:
- Solid command of formal, conversational and colloquial English;
- People skills to establish and manage a relationship with restaurant owners;
- Emotional intelligence; and
- Knowledge of US cultural sensitivities.
Please note that we do not expect you to have all these competencies. However, command over the English language and people skills are must-haves.
An ideal candidate will have a good understanding, at least, and some command of the following technical skills:
- Experience in a support role (US market preferred);
- Data analytics
- Reporting & Documentation
Please note that we do not expect you to have all these competencies. However, we will give preference to candidates who have prior experience, background or knowledge of marketing.
Required experience level: 1-2 years of professional experience
Why Join AIO?Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges (post-COVID-19) faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an all-in-one super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.
We are laser-focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world-class Silicon Valley-funded startup.
#J-18808-LjbffrClient Relations Associate
Posted today
Job Viewed
Job Description
Restaurant owners in the US work rigorous 12-14-hour days to ensure their business runs successfully. To make their lives easier – and to grow their business – they use different front of the house (FOH) and back of the house (BOH) software and operate online ordering and marketing tools. There is a downside: owners must manage multiple CRMs/dashboards to keep things running, which increases workload. Many owners are not technically savvy and may need someone to run these tools for them, creating an additional operating cost. While software companies promise support, it is often modular and handled by multiple people for different query types, which can be a hassle for the owner. The customer support team at AIO will work during night hours to address customer queries/complaints and escalate to relevant internal teams. This approach aims to drastically decrease turnaround time and enhance user experience. Responsibilities
Interfacing between the restaurant and internal teams in Pakistan to ensure customer queries are addressed promptly and resolved. Documenting issues with a thorough understanding of causes and implications. Interact with customers to investigate critical issues where relevant. Use the AIO Platform to assist the restaurant in time-sensitive operational tasks. Qualifications and fit
You will join a team with a culture centered around agility, a hunger to learn, and a desire to teach others. An ideal candidate will have the following soft skills (in order of priority): Solid command of formal, conversational and colloquial English People skills to establish and manage relationships with restaurant owners Emotional intelligence Knowledge of US cultural sensitivities Note: You do not need to have all these competencies, but command of English and people skills are must-haves. An ideal candidate will have understanding and at least some command of the following technical skills: Experience in a support role (US market preferred) Data analytics Reporting & Documentation Note: While not required, preference will be given to candidates with prior experience, background, or knowledge of marketing. Required experience level:
1-2 years of professional experience Why Join AIO?
Our mission is to revolutionize the US restaurant industry by providing a comprehensive, fully integrated solution that helps restaurant owners manage all aspects of their business. Our platform combines patented AI technology with strong customer support to help owners increase revenue, reduce costs, and improve profit margins. We aim to provide an all-in-one super app for front-of-house operations (ordering, payment, marketing, rewards) and back-of-house management (inventory, staff, financials). We are focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be part of a world-class Silicon Valley–funded startup.
#J-18808-Ljbffr
Client Relations Associate
Posted 3 days ago
Job Viewed
Job Description
About The Role: Restaurant owners in the US work rigorous 12-14-hour days to ensure their business runs successfully. They use different front-of-house (FOH) and back-of-house (BOH) software and operate their online ordering and marketing with various products. AIO supports these owners by reducing the number of systems they must manage and by accelerating query resolution through a centralized customer support function that works at night to address queries and escalations promptly. The customer support team at AIO will be working at night to ensure all queries/complaints are addressed immediately and escalated to the relevant teams internally, drastically decreasing turnaround time and enhancing user experience. Responsibilities
Interface between restaurants and internal teams in Pakistan to ensure customer queries are addressed promptly and resolved. Document issues with a thorough understanding of the causes and implications. Interact with customers to investigate critical issues where relevant. Use the AIO Platform to assist restaurants in time-sensitive operational tasks. What we are looking for
You will join a team with a culture centered around agility, a constant hunger to learn, and the desire to teach and improve those around you. An ideal candidate will have the following soft skills, in order of priority: Solid command of formal, conversational and colloquial English People skills to establish and manage relationships with restaurant owners Emotional intelligence Knowledge of US cultural sensitivities Note: We do not require all competencies; however, command of English and people skills are must-haves. An ideal candidate will have some command of the following technical skills: Experience in a support role (US market preferred) Data analytics Reporting and documentation Note: We will give preference to candidates with prior experience, background, or knowledge of marketing. Experience
Required experience level:
1-2 years of professional experience Why Join AIO
Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges faced by restaurants, combines patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve profit margins. We offer an all-in-one super app for FOH operations (ordering, payment, marketing, rewards) and BOH management (inventory, staff, financials). We are focused on becoming a significant player in the $55 billion restaurant tech SaaS market as a Silicon Valley–funded startup. Job details
Seniority level:
Entry level Employment type:
Full-time Job function:
Other Industries:
Technology, Information and Internet
#J-18808-Ljbffr
Client Relations Associate
Posted 5 days ago
Job Viewed
Job Description
However, there’s a downside to this. Restaurant owners must always operate at least 4 different CRMs/dashboards to make sure that everything is running smoothly. This adds more hours to an already busy schedule, and because a lot of restaurant owners are not technically savvy, they struggle with the technology and must hire someone to run it for them, which is an additional operating cost for them.
While software companies do promise support, it is modular – multiple people assigned to different query types – which makes it a hassle for the restaurant owner.
The customer support team at AIO will be working at night to ensure all queries/complaints of the customers are addressed immediately and escalated to the relevant teams internally. This will drastically decrease the turnaround time of customer queries/issues, which will enhance user experience.
Responsibilities
Interfacing between the restaurant & the internal teams in Pakistan to make sure all customer queries are addressed in a timely manner and resolved.
Documenting these issues with a thorough understanding of the causes and implications.
Interact with the customer wherever relevant to investigate critical issues.
Use the AIO Platform to assist the restaurant in time-sensitive operational tasks.
Qualifications An ideal candidate will have the following soft skills, in order of priority:
Solid command of formal, conversational and colloquial English;
People skills to establish and manage a relationship with restaurant owners;
Emotional intelligence; and
Knowledge of US cultural sensitivities.
Please note that we do not expect you to have all these competencies. However, command over the English language and people skills are must-haves.
An ideal candidate will have a good understanding, at least, and some command of the following technical skills:
Experience in a support role (US market preferred);
Data analytics
Reporting & Documentation
Please note that we do not expect you to have all these competencies. However, we will give preference to candidates who have prior experience, background or knowledge of marketing.
Required experience level:
1-2 years of professional experience
Why Join AIO? Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges (post-COVID-19) faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an all-in-one super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.
We are laser-focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world-class Silicon Valley-funded startup.
#J-18808-Ljbffr
Customer Support Service
Posted 7 days ago
Job Viewed
Job Description
High school diploma or equivalent; Associate's or Bachelor's degree preferred 1-2 years of experience in outbound sales or customer service Excellent communication skills, both verbal and written Strong interpersonal skills and ability to build relationships with customers Ability to work in a fast-paced environment and meet sales targets Familiarity with CRM software and sales tools Strong problem-solving skills and ability to think creatively Ability to work independently and as part of a team Telecommunications - Rawalpindi, Pakistan
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Customer Support
Posted 2 days ago
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Job Description
Maintaining sales activities and regularly creating and updating listings on Amazon, eBay, Shopify, etc., including descriptions and images. Managing and creating the visual aspects of the website, including design and layout, HTML & CSS tasks, and ensuring the website works well on a variety of devices. Resolving customer issues swiftly. Familiarizing oneself with the business and developing a strong knowledge of the products on offer. Printing tickets for online orders. Stock control. Working in partnership with the warehouse team. Keeping track of returns and refunds. Ensuring stock levels are up to date across online marketplaces at all times. Liaising and forming relationships with courier companies.
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Customer Support
Posted 7 days ago
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Job Description
is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores. Tasks
This is a full-time on-site role for a Customer Support Executive at RepairDesk in Lahore. The Client Support Executive will be responsible for ensuring customer satisfaction, effective communication, account management, sales support, and consulting services on the repair shop management software. Provide remote software training to customers and follow up customers to make sure they’re using the software. Address customer complaints in a compassionate and patient manner via live chat and telephone. Research and follow-up with customer issues and report customer requests to the development team. Maintain a competent understanding of the company’s products and their functions. Follow company communication procedures, policies, and guidelines at all times. Requirements
2-3 years of experience related to client communication. Outstanding written and verbal English communication skills. Proven experience of customer interaction via Live Chat, Email & Call. Demonstrated experience using standard office software (such as MS Office, TeamViewer, Ring Central or similar call-center solutions) & web based technologies (such as dropbox and google drive etc). Preference will give to those who has working experience in a high-volume call center environment. Preference will be given to those who has IT/technical background or experience, knowledge about ERP or worked in a SaaS based software company. Shift Time: 7 pm to 4 am (Pakistan Time) Provident Fund Paid Leaves (Casual, Medical & Annual) Subsidise Lunch/Dinner Maternity & Paternity Benefits Quarterly Performance Bonuses Paid Trips & Tours Profit/Stocks Sharing Plan (Tenured Employees)
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Customer Support
Posted 7 days ago
Job Viewed
Job Description
Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer issues and complaints with effective problem-solving skills. Provide information about products and services to assist customers. Maintain accurate records of customer interactions and transactions in the CRM system. Collaborate with team members to improve customer service processes and workflows. Follow up with customers to ensure their issues have been resolved satisfactorily. Stay updated on product knowledge and company policies to provide accurate information. Requirements:
High school diploma or equivalent; a bachelor’s degree is a plus. Proven experience in a customer service or support role. Familiarity with customer relationship management (CRM) software. Ability to handle difficult situations and maintain professionalism. Strong attention to detail and organizational skills. Skills Required:
Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-oriented mindset. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite and other relevant software tools. Multitasking skills to manage various customer requests simultaneously. Benefits and Rewards:
Competitive salary with performance-based incentives. Health, dental, and vision insurance options. Paid time off (PTO) and holidays. Opportunities for career advancement and professional development. Supportive and inclusive work culture. Employee recognition programs and team-building activities. Work Environment:
Fast-paced and dynamic environment with a focus on teamwork. Opportunities for remote or hybrid work based on performance. Continuous training and support to enhance customer service skills. Positive atmosphere that encourages open communication and feedback. How to Apply:
Send your resume and cover letter to
. You can also follow this link to apply for the position:
Customer Support / Service Representatives
Posted 2 days ago
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Job Description
- Should be well spoken and have good communication skills.
- Exceptional interpersonal and rapport building skills.
- A patient and empathetic attitude.
- Strong time management and organizational skills.
- Adaptability and flexibility.
- Comfortable working in fast-paced environments.
- Troubleshooting skills, either basic or advanced, depending on the role and industry.
- Phone skills, including familiarity with complex or multi-line phone systems.
WORK LOAD IS MINIMAL. EMPLOYEE'S PRIVATE WORK IS ALLOWED WHEN FREE FROM WORK OCCUPANCY.
Job Specification- Troubleshooting skills, either basic or advanced, depending on the role and industry.
- Phone skills, including familiarity with complex or multi-line phone systems.