31 Floor Staff jobs in Pakistan

Direct message the job poster from Digitech Outsourcing Solution

Digitech Outsourcing Solution is seeking a dynamicFloor Managerwho can lead call center operations while also playing a key role inproject management. This position goes beyond managing day-to-day floor activities — it involves coordinating client projects, ensuring deliverables are met, and driving operational excellence across multiple teams.

Key Responsibilities

Operations & Floor Leadership

• Supervise daily call center operations across inbound, outbound, chat, and email support.
• Lead and mentor team leads, supervisors, and agents, ensuring productivity and discipline on the floor.
• Monitor KPIs (AHT, CSAT, FRT, Resolution Rate, Attendance) and implement performance improvement plans.
• Conduct regular floor walks, coaching sessions, and motivational huddles.
• Act as the escalation point for client or operational issues, ensuring quick resolutions.

Project & Client Management

• Oversee execution of client projects from initiation to completion, ensuring SLAs and deliverables are consistently met.
• Work with cross-functional teams (QA, Training, and Workforce) to align project goals with operational execution.
• Manage project timelines, resource allocation, and reporting to ensure smooth delivery.
• Prepare performance reports and project updates for senior management and clients.
• Identify risks in ongoing projects and propose actionable solutions.

Process Excellence & Continuous Improvement

• Implement process enhancements to improve efficiency, reduce costs, and increase client satisfaction.
• Ensure adherence to SOPs, compliance standards, and quality benchmarks.
• Drive initiatives for automation, workflow optimization, and agent productivity.

Qualifications & Requirements

• Bachelor’s/Master’s degree in Business, Management, or Project Management (PMP certification is a plus).
• 3–4 years of BPO/Call Center experience, with at least 2+ years in a supervisory or managerial capacity.
• Proven track record of leading large teams and managing client projects simultaneously.
• Strong understanding of call center KPIs, workforce planning, and project lifecycles.
• Excellent communication, leadership, and stakeholder management skills.
• Proficiency in MS Office, CRM systems, and project management tools (e.g., Trello, Asana, MS Project).
• Flexibility to manage rotational shifts (day/night).

What We Offer

• Competitive market-aligned salary.
• Exposure to multi-client, multi-project environments.
• Growth opportunities with career paths in senior management and project leadership.
• A collaborative, fast-paced work environment where your leadership drives impact.
• Weekends are off

This role is ideal for leaders who can balancefloor management and project delivery, ensuring both operational discipline and client success.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Outsourcing and Offshoring Consulting

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Location: Gulberg, Lahore
We are looking for a Floor Manager to join our team at Post Ex Lahore office. The ideal candidate will be the first point of contact for visitors, ensuring a welcoming environment while managing front desk operations and floor coordination.
Key Responsibilities:
Greet and assist visitors/clients in a professional manner
Manage phone calls, emails, and front desk inquiries
Coordinate with teams to ensure smooth office/floor operations
Maintain records, schedules, and office supplies
Support administrative and operational tasks as needed
Requirements:
Bachelor’s degree or equivalent qualification
Strong communication and interpersonal skills
Professional appearance and attitude
Ability to multitask and manage responsibilities effectively
If you are proactive, well-organized, and passionate about delivering a great first impression, we’d love to hear from you!
Interested candidates can share their CVs

Sales and Floor Presentation
Know your stock.
Be aware of your most profitable and your best selling lines.
Effectively merchandise your floor and create eye catching and effective displays.
Ensure all goods are correctly priced and well ticketed.
Ensure all customers are acknowledged and looked after.
Handle all customer complaints.

STAFF
Provide leadership for sales team.
Plan and implement training of sales team, liaising with Training Manager and Store Manager.
Update staff members constantly with new product information.
Ensure that all staff are aware of the company policies, and that they understand and comply with the rules and procedures.
Communicate any problems/developments concerning staff members to your Store Manager and/or Training Manager.
Supervise holidays, days off, tea and lunch breaks ensuring sufficient floor coverage at all times.
Liaise with other members of the management team to ensure sufficient managerial cover at all times.
Ensure that Deputy Floor Manager is developed to run the floor in your absence.

STOCK
Ensure all stock sheets (where relevant), all universal orders and special orders are correctly completed.
Monitor all purchase orders. Chase outstanding orders. Cancel goods where relevant.
Check quality of goods supplied.
Ensure that all ticketing has the correct information.
Good housekeeping. Ensure that all stock is clean, tidy and well presented.
Check layaway reports on a weekly basis.
Ensure all stock adjustments are recorded.

SECURITY
Assume responsibility for tills.
Assume responsibility for stock.
Assume responsibility for health and safety.
Assume responsibility for staff security issues.

Male/Female

Ability to operate all equipment necessary to perform the job.
Ability to communicate with associates and customers.
Ability to read, count, and write to accurately complete all documentation.

Requirements:
Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends, and holidays as needed.

Information Technology and Services - Karachi, Pakistan

Responsibilities :



We are hiring Female Floor Manager for our home-based warehouse.

- Oversee daily floor operations and manage staff.
-Oversee daily operations, including receiving, handling, storing, picking, and packing goods
- Ensure quality control standards are met and maintain efficiency.
- Coordinate scheduling and manage workflow to meet deadlines.
- Collaborate with other departments to optimize production processes.
-Leading, training, and motivating the floor staff, ensuring all team members perform their duties effectively.
-Ensuring the operational procedures and company policies are consistently followed.
-Monitoring inventory levels, stock availability, and merchandise display to optimize sales and operations.
-Managing inventory documentation and records to improve inventory control

- Bachelors in Food Technology, Hospitality, Engineering or a relevant field.
-Working experience of 6 months- 02 years in warehouse or Food production management
- Strong leadership and team management abilities.
- Good communication and interpersonal skills.
- Proficient in problem-solving and decision-making.
- Knowledge of packaging production processes

- Willing to work with a home-based team.

AlphaX Telemarketing LLC, based in Lahore, Pakistan, is a leading provider of innovative telemarketing solutions. We specialize in enhancing customer engagement and driving sales growth for various businesses. We are currently seeking a Night Floor Manager who is enthusiastic and ready to take on challenges.

Responsibilities:

1. Supervise and coordinate day-to-day operations during night shifts.
2. Manage and lead a team of telemarketers, ensuring productivity and performance goals are met.
3. Monitor calls and provide feedback for performance improvement.
4. Ensure compliance with company policies and industry regulations.
5. Prepare shift reports and communicate effectively with management.

1. Strong leadership and team management abilities.
2. Excellent communication and interpersonal skills.
3. Basic understanding of telemarketing processes.
4. Problem-solving aptitude and ability to work under pressure.
5. Proficiency in MS Office; familiarity with accounting software is a plus.

Job Summary:
The position encompasses carrying out business development activities; networking with current and prospective clients, developing relationships, improving client experience, and ultimately finding new business opportunities. Ensuring the satisfaction of walk-in customers. In short, a retail manager’s role is to run a showroom successfully by handling a wide range of activities including sales, business development, stock & management. Working in the showroom, he/she is in constant contact with their customers and staff, ensuring their staff gives great customer service.

1. Monitor sales activities to ensure that customers receive satisfactory service and quality products.
2. Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
3. Responsible for maximizing profitability and meeting sales targets.
4. Prepare promotional materials and displays.
5. Analyze sales figures and forecast future sales, interpreting trends to facilitate planning.
6. Retain existing customers and develop a new customer base.
7. Initiate changes to improve the business, e.g., revising opening hours in liaison with Manager HR & Admin to ensure the showroom can compete effectively in the local market.
8. Deal with customer queries and complaints and initiate appropriate actions.
9. Oversee pricing and stock control.
10. Maintain statistical and financial records.
11. Complete special projects as required by the General Manager BD.
12. Address staffing issues in liaison with Manager HR & Admin, such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing training and development.
13. Ensure standards for quality, customer service, and health and safety are met.
14. Organize special promotions, displays, and events.
15. Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.
16. Manage and motivate a team to increase sales and ensure efficiency.
17. Control and monitor all operational activities of the showroom including, but not limited to, general management, cleanliness, repair/maintenance, etc.
18. Assign tasks to showroom staff and monitor their activities.

1. Must possess a bachelor's degree, but preference will be given to master's degree holders from HEC recognized universities in management sciences.
2. Must have a minimum of 3-5 years of similar experience in handling retail outlet/showroom. Fully qualified and experienced in showroom sales.
3. Must possess a pleasant & confident personality.
4. Good communication, organizational, IT, and presentation skills are required.
5. Proficient in dealing with client demands and can handle customer complaints efficiently.

Building Materials - Islamabad, Pakistan

CHONGQING WEI DAO is a leading Chinese restaurant located in the heart of Bahria Town, Lahore. Inspired by the bold and flavorful cuisine of Chongqing, we pride ourselves on bringing authentic Chinese dishes to our community. Join us as a Floor Manager to oversee operations and ensure an exceptional dining experience.

Responsibilities :
- Manage daily floor operations and staff.
- Ensure high-quality customer service and satisfaction.
- Train and supervise team members, fostering a collaborative environment.
- Maintain inventory and oversee the proper handling of resources.
- Address customer concerns and resolve issues promptly.

- Provide the highest level of internal and external customer service.

- Ability to work effectively in a diverse work group.

- Direct product development efforts using quality tools to deliver Value Added Services to customers.

- Perform customer needs analyses of the Retail industry and competitive assessments of the Retail business and Keep More methodologies.

- Lead cross-functional teams to develop detailed business plans including acquisition analyses, technology development assessment, rollout communication strategy, and training.

- Pleasant personality

- Excellent verbal communication skills

- Product knowledge

- Good customer service

- Administrative skills

Information Technology and Services - Lahore, Pakistan

Floor Managers/Trainee Floor Managers are responsible for assisting other store crew with their tasks and ensuring that they are performing their jobs well. They also supervise the flow of service in the store and act as the acting officer in the absence of the Manager.

• Assist other store employees with their work
• Disseminate tasks and orders to employees
• Train and evaluate trainees
• Check the flow of the store from time to time
• Check the products before the opening and closing of the store
• Encode the delivered or ordered materials or products
• Assist customers with their demands, suggestions, and complaints
• Communicate with the manager regarding sales, employees, and other important matters

• Knowledge of Business Management
• Experience working in a mall, retail shops, or fast food stores is preferred

Location: Information Technology and Services - Lahore, Pakistan