What Field Support Jobs are in Pakistan?

Job Title: Field Applications Engineer, FAE
Reports to (Title): Regional Service Manager
Department/Function: Customer Care
Country: Pakistan
Location: Pakistan - Remote
Career Level: T3 Professional
Key Purpose and Accountabilities:
POSITION SUMMARY:
+ Provide in-field assistance for pre- and post- sale technical activities with a primary emphasis on growing the user base of diagnostic products. Provide technical direction and support to customers on instrument operation, assay implementation and accreditation, maintenance of company products. Make technical presentations and conduct product demonstrations for customers. Work collaboratively with Sales, Marketing, Scientific Affairs, Technical Support, Service and global business units to identify and assess customer needs and provide high quality customer care exceeding expectations.
Job Purpose:
Technical
+ Provide on-site installation of systems, maintenance and troubleshooting to ensure a smooth and rapid start-up for customers.
+ Integrate Cepheid instruments into customer laboratories and provide support to the customer during the evaluation and validation process.
+ Follow normal standard work for documentation and customer complaint handling to ensure total customer satisfaction.
+ Monitor sites and provide trainings (system, software, reagents and connectivity).
+ Record information related to installations, training, customer support and follow-up in SFDC as well as collect market intelligence data.
+ Develop and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through proactive attitude and actions to optimize system performance.
+ Conduct proactively preventive maintenance and modifications, reactive repairs and installations and de-installations, in a timely, productive, and cost-effective way.
+ Interpret customers' needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and technical matters.
+ Work with the other teams for field support, which is not limited to system hardware and software, PCs, and networking.
+ Work closely with internal stakeholders to address customer concerns, determine corrective actions and customer follow-up.
+ Manage inventory for car stock and other required spare parts.
Commercial
+ Jointly develop account strategies with Sales Representatives aimed at increasing Cepheid business as rapidly as possible.
+ Interacting with stakeholders on the ground to generate demand for testing on the installed base, identify potential new assays that can be added to the menu and collaborate with Cepheid team to allow fast adoption and implementation.
TRAINING RESPONSIBILITIES: (REQUIRED)
+ Complete all assigned and required training satisfactorily and on time.
Experience, qualifications, skills required:
Education and Experience:
+ Bachelor's degree with minimum 2+ years related work experience.
+ Biomedical Engineering or Biology, bachelor's degree with experience in Molecular Biology an advantage
+ Clinical Laboratory focus along with experience in molecular and microbiology techniques.
+ Results driven and self-motivated with a demonstrated ability to achieve measurable goals.
+ Strengths in networking and relationship development.
+ Strong oral and written communications skills.
+ Excellent technical presentation skills for group and one-on-one presentations.
+ Integrates with the sales team in planning and executing business growth strategy.
+ Networks with the scientific community to grow the business.
Qualities/Competencies:
+ Demonstrated excellent customer relations/service skills.
+ Excellent presentation skills
+ Self-motivated and independent problem solving
+ Good communication skills
+ Goal oriented, results driven.
+ Strong interpersonal and communication skills
+ Works independently and team orientated.
+ Networking skills to grow the business.
+ Proficient in computer skills (Excel, Word, PowerPoint, Lotus Notes/Outlook)
+ Demonstrated Teamwork, autonomy, availability, organizational awareness.
+ Cultural sensitivity to work in an international group.
+ Demonstrated excellent time management and organization, project management skills.
+ High compliance and integrity standards and strict adherence to the Danaher policies
Other Requirements:
+ Valid driver's license
+ Required to spend around 80% on-site with customers.
+ Travel mostly limited within Pakistan. May include some international travel to UAE or France
+ The individual may be asked to do other job duties as required by the business.
+ Will be required to work after hours from time to time.
+ May be requested to work overtime and weekends for special program events.
+ Ability to lift safely and/or move up to 16 kilos.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Operating Company: Cepheid

Customer Service Representative
Location: Islamabad, Pakistan
Date Posted:Jul 13, 2026
**Description**
**Company Overview:**
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
**Position Overview:**
The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails, and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer.
**What you'll do as the** **Customer Service Representative** **:**
Employees employed in the role of Customer Service Representativeshall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
_The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable_ _accommodations_ _may be made to enable individuals with disabilities to perform the essential functions._ _This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice._
+ Respond to customer inquiries via phone, email, chat, or messaging.
+ Help customers select suitable IT products such as laptops, desktops, servers, networking equipment, software, and accessories.
+ Prepare and send price quotations.
+ Check product availability, pricing, and estimated delivery times.
+ Coordinate with sales representatives, vendors, warehouses, and logistics teams.
+ Resolve customer complaints, order issues, shipping delays, and return requests.
+ Create and update customer accounts and sales orders in CRM.
+ Maintain accurate records of customer interactions.
+ Upsell or cross-sell products and services when appropriate.
+ Meet customer satisfaction (CSAT), response time, and productivity goals.
+ Follow company policies and service-level agreements (SLAs).
**What** **will you** **bring to the team:**
**R** **equired Experience** **:**
+ Excellent verbal and written communication.
+ Strong customer service and problem-solving skills.
+ Basic knowledge of IT hardware, software, and networking products.
+ Experience with CRM systems (such as Microsoft Dynamics 365).
+ Good organizational and time management skills.
+ Ability to multitask in a fast-paced environment.
+ Proficiency in Microsoft Office, especially Excel and Outlook.
**Preferred Qualifications**
+ Bachelor's degree (Computer Science, IT, Business, or a related field is often preferred).
+ Experience in customer service or IT sales support.
+ Familiarity with major IT brands such as Dell, HP, Lenovo, Cisco, and Microsoft.
**Zones offers a comprehensive Benefits package:**
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zonesprovidesa dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated againston the basis ofrace, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
**Job timings:** **9** **:00 PM to** **6** **:00 AM (Pk time)**
Apply Now

**Job Overview**
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.
**Essential Functions**
- Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
- Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
- Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
- Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
- Maintains effective internal communications with sales and client service support to keep all apprised-on activities with the client.
- Monitors performance against existing service agreements and ensures client's obligations are met.
- Research, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
- May conduct product/services and process training for clients and other employees.
- May conduct service meetings at client sites.
- Represents IQVIA on external client projects.
- May mentor and lead other client service reps and represent the manager in their absence.
**Qualifications**
- Bachelor's Degree Req
- Four (4) years of related work experience Req
- One (1) to two (2) years' experience as an IQVIA Client Service Representative Req
- Broad knowledge of the concepts, practices, and procedures of the client service representative field Req
- Broad knowledge of IQVIA products and the pharmaceutical industry Req
- Meeting facilitation, presentation, and training experience Req
- Proficiency in PC applications, such as Excel, PowerPoint, etc.
- Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
- Demonstrated problem solving, analytical and strong customer service skills
- Demonstrated ability to develop and maintain relationships in a diverse business environment
- Ability to travel to clients and IQVIA offices as appropriate
- Accreditation preferred in multiple business lines of IMS service certification program Req
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

Client Success Manager - 1
Location: Islamabad, Pakistan
Date Posted:Apr 28, 2026
**Description**
**Company Overview:**
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there'sreally onlyone: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
**Position Overview:**
As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.
**What you'll do as the** **Client Success Manager I**
_Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making._
_The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
+ OrderFulfillment- Process orders and quotes in a timely and accurate manner.
+ Relationship Building - Interact and build relationships with customerson a daily basis.
+ Customer Service - Provide for Customer operational and reporting needs.
+ Sourcing - Process, coordinate and manage to offcatalogcustomer requests.
+ Project Management - Conduct account planning and coordination of needs.
+ A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.
**Process**
**List critical processes this individual will undertake to achieve targeted results.**
+ OrderFulfillment- Process orders and quotes in a timely and accuratemanner
+ Create quotes and orders flawlessly.
+ Meet or exceed customer/contract SLAs on Quotedelivery
+ Meet or exceed customer/contract SLAs on Orderplacement
+ Continuously monitor open orders and expedite whereneeded
+ Provide comprehensive and timely communication to customers andSales
+ Relationship Building - Develop solid relationships with Zones customers.
+ Interact with customerson a daily basis.
+ Establish relationships with multiple people in multipledepartments
+ Constantly communicate outstanding orders,constraintsand alternatives.
+ Coordinate and encourage Zones team member interactions withaccounts
+ Customer Service - Provide for Customer operational and reporting needs.
+ Provide proactive action to provide5 starservice.
+ Have a complete understanding of the Zones ServiceCatalog
+ Be the first and primary line of contact on all customer issues andconcerns
+ Engage Sales to coordinate communication of service and needs.
+ Ensure that timely and impactful reporting is provided to thecustomer
+ Sourcing - Process, coordinate and manage to offcatalogcustomer requests.
+ Ensure customcatalogmaintenance on Zones Connect
+ Process project worksheets for inventoryallocations
+ Monitor and coordinate inventory management activities. (Hardware)
+ Monitor and provide support activities on Customer contracts (Software)
+ Project Management - Conduct account planning and coordination of needs.
+ Actively participate in pipeline growth and maintenance activities
+ Uncover future needs through constant value driven interactions.
+ Understand account dynamics and look for ways to increaseprofitability
+ Understand Zones automation capabilities and look for opportunities to provide those services to customers.
+ Coordinate with PMO or Enterprise Operations on new customer rollouts
.
**What you will bring to the team:**
+ Graduate - Any Specialization.
+ Experience in Enterprise levelsales
+ Strong customer service skills and commitment to meet or exceed customerrequirements
+ Excellent organization skills and process expertise
+ Ability to work in a fast-paced environment and meet aggressivedeadlines
+ Excellent verbal and written communication skills
+ Ability to negotiate, influence, andpersuade
+ Analytical with excellent problem-solving skills
+ Ability to work with little or nosupervision.
+ Bachelor's degree in business administration or any other Field
+ Minimum 2-3 years of experience.
**Zones offers a comprehensive Benefits package**
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zonesprovidesa dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated againston the basis ofrace, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
**Job timings: 1:00 PM to 09:30 PM (Pk time)**
**\#LI-UQ1**
Apply Now

**About the Role:**
**Grade Level (for internal use):**
07
**The Team:**
The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research, etc).
**Impact and Responsibilities**
As the nerve center, you will be the face of the organization for our clients. Your regular day will involve answering client queries and being an advocate while showcasing your extensive knowledge of our tools, data, and the industries we cover. The top financial institutions in the world will rely on you to solve issues they are unable to resolve on their own.
+ Provide client support via phone, email, and other mediums.
+ Make suggestions regarding product usability, presentation, and data quality.
+ Partner with product teams for timely and thorough testing of our products, with a focus on the client experience.
+ Exercise independent judgment during UAT in developing test plans and evaluating testing results.
+ Collaborate with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.
+ Partner with clients to identify template opportunities and guide them through our template-building process.
+ Provide research & analysis support to Senior Associates.
**What we're looking for:**
**Basic Required Qualifications:**
+ Minimum of a Bachelor's degree in Economics or Finance
+ Fresh graduates and candidates with up to 6 months of experience
+ Excellent communication skills.
+ Strong collaboration skills.
+ Strong financial knowledge or knowledge of the global economy.
+ Proficient ability to navigate and use common computer programs
**Work Shift:** This is a night shift position.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Mission:**
Advancing Essential Intelligence.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** Know Your Rights: Workplace discrimination is illegal ( - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Islamabad, Pakistan

**About the Role:**
**Grade Level (for internal use):**
10
**The Team: Global Solutions Team - Horizons Energy Expansion/Transition Products**
The Global Solutions Team for Horizons energy expansion/transition products is a dynamic, highly motivated, and cohesive group dedicated to delivering exceptional client service. Our team is forward-thinking and collaborative, consistently striving to exceed expectations by leveraging our expertise in Energy services. Colleagues, prospects, and clients recognize and value our commitment, which reinforces the positive contributions of each team member.
Within this structure, the Horizons Solutions Team serves as a global Product Support arm under, forming the core of the SPGI Energy frontline Customer Experience group. As customer advocates, our specialists work closely with product management and commercial teams to enhance processes and address evolving client needs, ensuring a seamless and impactful customer experience.
**The Impact:** **Customer Solutions Analyst (Horizons Energy Expansion/Transition)**
The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to our clients by providing high-quality technical support across our diverse application portfolio. The CSA works directly with datasets spanning clean energy technology (solar, wind, batteries, etc.), supply and demand dynamics, and financial investment modeling, helping clients navigate the complexities of the energy transition and understand associated risks and opportunities.
Our team supports clients through workflow-based presentations and personalized mentoring, ensuring a deep understanding of their needs, workflows, and challenges. Acting as a strong advocate for our customers, the CSA collaborates closely with Product, Commercial, and Marketing teams to ensure client requirements are addressed effectively. Complex Tier 3 issues are escalated to Subject Matter Experts (SMEs) and Product Development Groups for resolution.
This position is instrumental in advancing the goals of the Energy division, with a strong focus on customer satisfaction, retention, and business growth.
**What's in it for you:**
This role offers outstanding opportunities for personal and professional development, enabling you to become a global expert in energy and sustainability intelligence. Through direct client engagements at all organizational levels-including with senior executives-you will gain invaluable industry insights and build a robust professional network. Additionally, you will have the potential for further career advancement within S&P Global by collaborating closely with
colleagues across multiple departments and divisions, including the Product Management team. By actively participating in the development and refinement of product roadmaps, you will broaden your expertise and help shape innovative solutions, opening new pathways for growth.
**Responsibilities:**
· Deliver expert-level client support for S&P Global's Horizon Group products, specializing in Energy Transition, Sustainability, and Risk Data solutions through multi-channel engagement including phone, email, and direct client consultations - primarily to financial clients
· Resolve complex technical and workflow challenges by conducting thorough root cause analysis and providing comprehensive solutions while maintaining deep expertise in Energy Transition methodologies, sustainability frameworks, and data risk assessment protocols
· Act as primary voice-of-the-customer liaison, partnering with Product, Commercial, Marketing, and Sales Operations teams to identify enhancement opportunities and support strategic customer-facing initiatives
· Lead knowledge transfer initiatives by training new team members and developing comprehensive workflow documentation while fostering collaborative relationships across Engineering, Product Management, and Development teams
· Provide critical escalation support during system outages and high-impact incidents, ensuring seamless business continuity and maintaining S&P Global's reputation for exceptional client service excellence
· Drive continuous improvement in support processes and client satisfaction metrics while staying current with evolving energy transition and sustainability market trends through ongoing professional development and industry engagement
· Perform other duties as assigned.
**Required Qualifications:**
· Bachelor's degree in Business, Finance, Economics, or related field is a must, along with at least 5 years of industry experience-preferably within the energy or financial sectors is highly preferred.
· 5 to 7 years of experience in client support and customer success. Proven experience engaging and liaising with senior stakeholders.
· Prior knowledge of the Financial Institutions industry would be an asset.
· Strong analytical and problem-solving skills with experience using support platforms such as Salesforce Service Cloud for case management and client communication.
· Excellent written and verbal communication skills with demonstrated ability to explain complex technical concepts to diverse audiences within Financial Corporates and manage multiple client relationships simultaneously.
· Tech savvy around AI concepts and prompts, and comfortable working in a fast-paced, data-driven working and high-pressure environment.
· Excellent organizational, time and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner.
· Flexible to work on weekends or public holidays.
**Key soft skills:**
· Strong team player who collaborates effectively with colleagues across different functions and contributes positively to team dynamics
· Respectful and professional demeanor when interacting with clients, colleagues, and stakeholders at all levels of the organization
· Customer-focused mindset with patience and empathy when handling challenging client situations
· Adaptability to learn new products, technologies, and industry developments quickly while supporting team knowledge sharing
· Experience working in a global, multicultural environment with clients across different time zones
**Working Hours:**
· This is a US shift role (8pm to 5am (Malaysia Time) / 5pm to 2am (Pakistan Time) / 12 pm to 9pm (London time) / 7am to 4pm (New York Time) to accommodate our primary client base in United Kingdom and North America. Candidates should be comfortable working during these hours to ensure seamless service delivery and support for our clients.
**About S&P Global Energy**
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at .
**What's In It For** **You?**
**Our Mission:**
Advancing Essential Intelligence.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** Know Your Rights: Workplace discrimination is illegal ( - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Penang-Jalan, Pulau Pinang (Penang), Malaysia

**About the Role:**
**Grade Level (for internal use):**
09
**The Team: Global Solutions Team - Horizons Energy Expansion/Transition Products**
The Global Solutions Team for Horizons energy expansion/transition products is a dynamic, highly motivated, and cohesive group dedicated to delivering exceptional client service. Our team is forward-thinking and collaborative, consistently striving to exceed expectations by leveraging our expertise in Energy services. Colleagues, prospects, and clients recognize and value our commitment, which reinforces the positive contributions of each team member.
Within this structure, the Horizons Solutions Team serves as a global Product Support arm under, forming the core of the SPGI Energy frontline Customer Experience group. As customer advocates, our specialists work closely with product management and commercial teams to enhance processes and address evolving client needs, ensuring a seamless and impactful customer experience.
**The Impact: Customer Solutions Senior Associate (Horizons Energy Expansion/Transition)**
As a Customer Solutions Senior Associate, your main job is to help customers by giving them great support with our energy products and tools. You work with information about clean energy technology (solar, wind, batteries, etc.), supply and demand dynamics, and financial investment modeling. Your goal is to help clients understand how energy is changing and what risks and opportunities come with it.
You support customers by showing them how to use our products and answering their questions. You also listen to what customers need and work with other teams, like Product, Commercial, and Marketing, to make sure those needs are met. If there are big problems that you can't solve, you pass them on to experts who can help.
Your work is important because it helps keep customers happy and encourages them to keep using our products. This helps the Energy division grow and succeed.
**What's in it for you:**
This job gives you great chances to learn and grow, both as a person and in your career. You can become an expert in energy and sustainability, which means learning how to use energy wisely and protect the environment. You will get to work with many different people, including top leaders at companies, and learn important things about the industry. You'll also make lots of useful connections for your future. You will work with people from different teams, like the
Product Management team. Together, you will help plan and improve new products. This teamwork will help you learn even more and give you more opportunities to succeed in your job.
**Responsibilities:**
· Provide comprehensive client support for S&P Global's Horizon Group products, mainly Energy Transition, Sustainability, and Risk Data solutions through phone, email, and client consultation channels - primarily to financial clients.
· Troubleshoot and resolve client inquiries and workflow challenges by analysing technical issues and providing comprehensive solutions while maintaining deep expertise in Energy Transition methodologies, sustainability frameworks, and data risk assessment protocols
· Collaborate with Product, Engineering, and Sales teams to escalate complex cases and communicate client feedback that helps drive product improvements and enhancement priorities
· Maintain detailed case documentation and contribute to knowledge base development while supporting team training initiatives and onboarding processes for new colleagues
· Assist with incident response during system issues by following established protocols and ensuring timely client communication to minimize business disruption
· Support process improvement initiatives and participate in client satisfaction efforts while developing professional knowledge of energy transition and sustainability market trends
· Perform other duties as assigned
**Required Qualifications:**
· Bachelor's degree in Business, Finance, Economics, or related field is a must, along with at least 3 years of industry experience-preferably within the energy or financial sectors is highly preferred.
· 3 - 5 years of experience in client support, customer success, or technical support roles, preferably within financial services, data analytics environments.
· Prior knowledge of the Financial Institutions industry would be an asset.
· Strong analytical and problem-solving skills with experience using support platforms such as Salesforce Service Cloud for case management and client communication.
· Excellent written and verbal communication skills with demonstrated ability to explain complex technical concepts to diverse audiences within Financial Corporates and manage multiple client relationships simultaneously
· Passionate about building relationships with customers and reaching out to them through pro-active calling or emails on a regular basis.
· Excellent written and verbal communication skills with demonstrated ability to explain complex technical concepts to diverse audiences within Financial Corporates and manage multiple client relationships simultaneously.
· Tech savvy around AI concepts and prompts, and comfortable working in a fast-paced, data-driven working and high-pressure environment.
· Excellent organizational, time and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner.
· Flexible to work on weekends or public holidays.
**Key soft skills:**
· Strong team player who collaborates effectively with colleagues across different functions and contributes positively to team dynamics
· Respectful and professional demeanor when interacting with clients, colleagues, and stakeholders at all levels of the organization
· Customer-focused mindset with patience and empathy when handling challenging client situations
· Adaptability to learn new products, technologies, and industry developments quickly while supporting team knowledge sharing
· Experience working in a global, multicultural environment with clients across different time zones
**Working Hours:**
· This is a EMEA shift role (2pm to 11pm (Malaysia Time) / 11am to 8pm (Pakistan Time) / 6am to 3pm (London Time) / 1am to 10am (New York Time) to accommodate our primary client base in Asia, United Kingdom and North America. Candidates should be comfortable working during these hours to ensure seamless service delivery and support for our clients.
**About S&P Global Energy**
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at .
**What's In It For** **You?**
**Our Mission:**
Advancing Essential Intelligence.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** Know Your Rights: Workplace discrimination is illegal ( - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Penang-Jalan, Pulau Pinang (Penang), Malaysia

**About the Role:**
**Grade Level (for internal use):**
09
This is a 9-month, Fixed-Term contract role.
**The Role:** **The Contract Commercial Support Specialist** supports the smooth operation of the contract management team by assisting with daily tasks and providing reliable operational support to both the team manager and Senior Specialist.
This role is responsible for  **accurate contract data entry into CPQ** , managing global orders-including new, amended, and renewal contracts-and tracking case statuses to ensure transactions progress efficiently from deal creation to fulfillment.
By monitoring escalations and collaborating with Sales and other departments, the Specialist I helps resolve client inquiries and contract issues promptly, contributing to a positive customer experience. The role maintains strict adherence to the OTC ecosystem and follows established procedures to meet business SLAs, supporting compliance with pricing and legal standards.
Through diligent documentation and process execution, the Specialist I helps maintain high standards of contract management, supports audit readiness, and contributes to ongoing improvements in team workflows. This position plays an important role in ensuring operational accuracy, timely order processing, and effective communication within the department.
**What's** **in** **it** **for y** **ou:** This role will be part of S&P Global Energy team, and you will have the opportunity to join a successful Fortune 500 company, with exposure to commercial functions and support systems. Be exposed and develop a global mindset through close collaboration with sales teams across the globe. This position is a critical role to support the financial goals of S&P Global Energy.
**Responsibilities:**
+ Perform contract data entry into CPQ deals
+ Responsible for all global orders,new,amendments and renewals, with an emphasis on Global majors, Strategic Customers, Large Regional Customer &highly complexorders for order resolution
+ Track status of cases to ensure smooth transaction processing from deal creation to fulfillment and invoicing
+ Monitor escalations from different stakeholders such as Sales, ClientServicesand other teams. Gather response or clarity from sales and different teams involved for prompt completion of cases.
+ Assist sales with client resolutions to questions concerning products,billing, account/contract status, change of address, cancellation requests, rebill requests, and all pertinent queries
+ Provide the highest level of contract management support to the sales organization, regularly attend BPM meeting & report deal and case status on key accounts both written & verbally as needed.
+ 100% adherence to CPQ ecosystem and adoption of all service procedures thatprovidesbusiness partners with comprehensive and actionable solutions-oriented metrics.
+ Meet or exceed business SLA's and business process requirements through effective prioritization,timelyproblem resolution & follow all prioritization instructions
+ Work across S&P Global Energy organization to resolve any sales contract management issuesin a timely manner
+ Contribute to regular review, suggestions, collaboration & updating of all processes & workflows within the department
+ Document all activities,communicationand progress of case management in CPQ
+ Provide information as needed for audit asrequired
**What** **We're** **Looking For:**
**Education:**
+ Bachelor's Degree in Finance or Accountingor related education and experience.
**Work Experience:**
+ 1-3 years related work experience or related degree
+ Contract management experience
+ Experience in fast paced environment with Sales Organization a plus
**Skills:**
+ **Operational Management** : Ability toassistin daily operational activities and understand the workflow dynamics of the team.
+ **Performance Improvement** : Skills inidentifyingareas for process improvement and implementing solutions to enhance team efficiency.
+ **Data Entry Proficiency** :Expertisein performingaccuratecontract data entry in CPQ systems.
+ **Order Management** : Knowledge of managing global orders, including new orders, amendments, and renewals,particularly forcomplex accounts.
+ **Case Tracking and Resolution** : Strong analytical skills to track case statuses and ensure smooth transaction processing.
+ **Communication Skills** : Excellent verbal and written communication skills for effectivelyassistingsales and reporting on key account statuses.
+ **Problem-Solving** : Ability tomonitorescalations and gather necessary information for prompt resolution of issues.
+ **Attention to Detail** : High level of accuracy and attention to detail in contract management and data entry tasks.
+ **Adherence to Procedures** : Commitment tofollowingCPQ ecosystem procedures and business SLAs to ensure compliance and efficiency.
+ **Collaboration Skills** : Ability to work effectively across different departments and teams to resolve issues and improve processes.
+ **Audit Preparedness** : Skills in providing required information for audits and ensuring compliance with internal controls.
+ **Adaptability** : Flexibility to complete other assignments asrequiredand adapt to changing priorities in a fast-paced environment.
**Language Requirements:**
+ Excellent English-speaking skillsrequired(orally and in writing)
**Work Schedule/Travel/On Call, etc.** :
+ Primary work hours will be: 10am-7pm US ET time / 7pm-4amPK Time
+ Flexible schedule to meet important deadlines
+ Occasional travel may berequired
+ Occasional work on regional holidays may berequired
**About S&P Global Energy**
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at .
**What's In It For** **You?**
**Our Mission:**
Advancing Essential Intelligence.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** Know Your Rights: Workplace discrimination is illegal ( - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Islamabad, Pakistan

Cisco Services Specialist
Location: Islamabad, Pakistan
Date Posted:Jul 14, 2026
**Description**
**Company Overview:**
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
**Position Overview:**
IT infrastructure is the lifeline that connects businesses to customers and suppliers. Business success requires maintaining high service levels for their network while reducing costs and expanding the network as the business grows. Cisco Services can help meet these objectives by providing technical services and smart capabilities that:
+ Resolve problems faster: Identify issues quickly and streamline your incident management processes to reduce network downtime and improve IT service levels.
+ Reduce risk: Access to Cisco technical experts combined with smart, proactive tools and capabilities minimizes risks to business continuity.
+ Increase operational efficiency: Proactive management and automated processes mean fewer support resource requirements and lower costs for managing your network.
The Smart Services Specialist plays a critical role in helping support the acceleration of our Cisco Services business. This role provides a high visibility opportunity for a professional to have significant management interaction across many organizations, and the opportunity to impact, shape and simplify our business. It requires strength in business analytics, project management, execution, communication, and collaboration.
**What you'll do as** **the** **Cisco Services Specialist** **:**
Employees employed in the role of CiscoServices Specialistshallbe required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
_The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions._
- Develop and maintain levels of expertise in Cisco Services products, programs, and policies to support and enablethe sales, organization, and customers.
- Proactively drive revenue for Cisco Services to achieve sales goals, through outbound calling and collaborating with Zones Sales teams
- Maintain tracking data and manage progression on pipeline, deal registration, and open quotes with a primary focus on bringing opportunities to close.
- Act as the main point of contact for all internal sales questions pertaining to Cisco Services products and programs.
- Be able to promote and sell the joint value proposition of Zones and Cisco Services.
- Deliver weekly business reports to Manager.
- Identify and address recurring issues and trends and report to manager.
- Identify areas for training and coordinate with training manager and/or other department heads.
- Make recommendations for system improvements and enhancements.
- As the subject matter expert, provide guidance on the best Cisco Services strategy to embraceto reachtarget segments.
- Maintain tracking data and manage progression on CRM pipeline, deal registration, and open quotes with a primary focus on bringing opportunities to close.
- Participate in the development and execution of Cisco Services marketing programs and strategies.
- Act as the primary point of contact and Subject Matter Expert for all internal sales questions pertaining to Cisco Services products and programs.
**Data Analysis:**
- Must be a Microsoft Excel expert with ability to manipulate Renewal Pipelines, CRM Pipelines, Reporting, Automated VBAcustomer facingdocumentation.
- Create and maintain customer facing automated templates built using Microsoft VB, using Excel VBA (Visual Basic for Applications). Templates include Services Quote, Services Details, Order Completion Report and more.
- Create additional automated documents from time to time to strengthen department's processes and improve efficiency.
- Converting raw Cisco Reportsinan accurate and efficient pipeline
**What** **you will** **bring to the team:**
**MINIMUM QUALIFICATION/EDUCATION:**
At least bachelor's in engineering, IT, etc.
**REQUIREMENTS/CERTIFICATIONS**
+ Cisco Sales Expert Program (CSEP E-Learning v4.0) (On Job)
+ Cisco Services Training (On Job)
+ Strong understanding of Cisco's Products & Services
+ Microsoft Excel
+ A+ English reading, speaking, listening, and writing.
**MENTAL REQUIREMENTS**
+ Work with minimum or without supervision
+ Understand and carry out oral and written instructions.
+ Able to multi-task and handle work under pressure as a member of the team
**Zones offers a comprehensive Benefits package**
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
**Job timings:** **8:00 PM to** **5:00 AM (Pk time)**
Apply Now