101 Executive Support jobs in Pakistan

Department & Function: Govt. & Corporate Sales Central

Position: Executive Product & DICT Support

Location: Islamabad

Reporting to: Assistant Manager ESS Solution & Project Support

Job Type: Permanent

Job Purpose:

• To support the design, documentation, and presentation of tailored end-to-end ICT solutions integrating multi-vendor software and hardware platforms, addressing enterprise and government client requirements. This role involves collaborating with sales, presales, engineering, and OEM/vendor teams to develop solutions that align with business needs, technology trends, and cost-effectiveness, while ensuring technical feasibility and compliance

Job Responsibilities:

• Analyze customer requirements and design custom ICT solutions using a mix of Microsoft, Oracle, IBM, Fortinet, Dell, HP, Huawei, and other major platforms.
• Collaborate with OEMs and internal stakeholders to prepare competitive technical solutions.
• Develop solution documentation, including architecture diagrams, BOMs, and design justifications.
• Conduct feasibility analysis of new technologies and ensure alignment with customer needs.
• Prepare responses to RFPs, RFIs, and customer proposals.
• Coordinate with supply chain and procurement for accurate component sourcing and availability.
• Assist sales and presales teams with technical expertise during client engagements.
• Support proof-of-concept setups and demos for client evaluation.
• Stay updated with technology trends and continuously improve solution design skills.
• Ensure documentation, version control, and standard compliance across all technical proposals.

Job Specific Skills:

• Experience in ICT presales or technical solution design.
• Strong knowledge of infrastructure, networking, virtualization, and cloud platforms (Microsoft, IBM, Azure, AWS, Huawei, Fortinet).
• Ability to understand customer environments and translate them into technical architectures.
• Proficiency in documentation and solution presentation tools.
• Understanding of government procurement processes and regulatory limitations.
• Basic knowledge of pricing strategies and cost models of OEMs.
• Familiarity with enterprise security, compliance, and data protection standards.

Job Generic Skills:

• Strong communication and stakeholder engagement skills.
• Detail-oriented with excellent documentation capabilities.
• Proactive approach to learning and problem-solving.
• Team player with cross-functional collaboration abilities.
• Ability to work under tight timelines and project-based pressure.

Other Skills:

• Technical writing for proposals and solution documentation.
• Awareness of international ICT standards and best practices.
• Proficiency in Microsoft Office, Visio, and project management tools.
• Techno-commercial experience of ICT solution design.

Education:

• Bachelor’s in Computer Science, Information Technology, Electrical Engineering, or a related field.
• Certifications in Huawei, Microsoft, IBM, or other OEM technologies preferred.

Special Requirement:

• Prior experience designing ICT solutions for public or private sector clients.
• Strong understanding of multi-vendor integration and experience supporting complex tenders and technical responses.

We are seeking a dedicated and dynamic Technical Support Representative (TSR) to join our team at Decimal Solution. As a TSR, you will be responsible for providing exceptional technical support to our clients during US Eastern Time Zone hours.

1. Keep track of newly acquired vehicles and ensure their timely addition to the system, accurately reflecting their location.
2. Coordinate with the American team to streamline the flow of inventory from procurement to sale, ensuring smooth operations.
3. Ensure that every vehicle in the system is processed promptly, maintaining accurate and up-to-date records of active inventory.
4. Track each vehicle in the system according to its original status, ensuring transparency and efficiency in inventory management.
5. Manage listings of vehicles on different platforms, optimizing visibility and reach for potential buyers.

1. Intermediate (F.Sc) or higher education level.
2. Basic knowledge of Microsoft Office and internet usage.
3. Proficiency in English language, both written and verbal.
4. Strong communication and problem-solving skills.
5. Ability to work efficiently and effectively in a fast-paced environment.
6. Presentable personality with a customer-centric approach.

Location: Information Technology and Services - Islamabad, Pakistan

Who we are?

Soloinsight Inc USA was founded on the driving principles of automation and security, to improve operational efficiencies. Since its incorporation in 2013, it has grown into a leading platform adopted by a wide variety of companies from mid-size, growth-oriented firms to Fortune 100.

What we do!

We are Software company, our SaaS product CloudGate is a modular Physical Identity and Access Management platform designed to manage physical and logical identities and credentials. CloudGate unites global identities from disparate Physical and logical access control systems.

About the Position!

We are seeking an Integration Support Executive to join our Customer Success Team in our Lahore Office.

The Integration Support Executive plays a crucial role in ensuring seamless integration and technical support for our company's clients. This position is responsible for assisting clients with the successful implementation and ongoing support of our integration solutions. The Integration Support Executive serves as a key point of contact, providing expert guidance and troubleshooting assistance to address client queries and technical issues. The role requires a strong understanding of integration processes, excellent communication skills, and a customer-focused mindset.

What will you do?

Job Role and Duties:

Client Integration Assistance:

• Collaborate with clients to understand their integration requirements and provide guidance on best practices for successful implementation.
• Assist clients with configuring and setting up integration solutions, ensuring smooth data flow between systems.
• Conduct comprehensive testing and troubleshooting to identify and resolve integration issues promptly.
• Offer training and support to clients on the proper use of integration tools and platforms.

Technical Support:

• Serve as the primary point of contact for client inquiries related to integration processes, functionality, and problem resolution.
• Diagnose and troubleshoot integration issues by analyzing logs, error messages, and system behavior.
• Work closely with internal technical teams to resolve complex technical problems and provide timely resolutions to clients.
• Document and track support cases, ensuring accurate and detailed records of client interactions and issue resolutions.

Client Relationship Management: ·

• Establish strong relationships with clients, gaining an understanding of their business needs and objectives.
• Proactively communicate with clients to provide updates, gather feedback, and ensure their satisfaction with integration services.
• Identify opportunities to enhance the integration process, streamline workflows, and improve overall client experience.
• Collaborate with the sales and

Bells Entertainment, a leading media and entertainment company based in Lahore, Pakistan, is seeking a dedicated Customer Support Executive with 1 year of experience. Join our dynamic team to provide exceptional support to our clients and enhance their experience in the entertainment industry.

Responsibilities :
- Address customer inquiries and resolve issues promptly via phone, email, and chat.
- Maintain a thorough understanding of our services and products.
- Collaborate with internal teams to improve customer satisfaction.
- Document customer interactions accurately in our database.
- Provide feedback and suggestions for service improvements.

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

• Bachelors or above
• Customer support and other job experience preferred
• Must be flexible to work in shifts
• Good Written and Verbal English Communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Collaborative mindset
• Customer service focus
• Hands-on-problem solving ability
• The ability to communicate technical information in a simple manner

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

The ideal candidate is someone who is motivated, can maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries.

Responsibilities

• Respond to customer inquiries and complains in a timely and efficient manner
• Provide accurate, valid and complete information using the correct methods/tools
• Follow communication procedures, guidelines and policies

• Proficient in English Reading and Writing

We are Hiring Fresh and Talented Candidates

Perks and Benefits
• You can earn up to 25k to 40k per month (Basic + Commission)
• Monthly certification and bonus for hardworking candidates
• Shift Timing: 7 PM to 2 AM

Job Requirements
• He/she must have basic English skills along with typing speed.
• Candidate needs to have a present mindset to lead online sales and marketing tasks.
• Applicant must have completed a minimum of Matriculation/O-levels.

About Us

At Snoonu, we believe that through technology, anything is possible. Our vision is to be the first Qatari Super App that propels the region and its community through innovative technology. We are leaders in our field with ambition in what we do and how we impact. We empower our team to create without limit and think BIG! Our culture values everyone's contributions; we coach, listen, and act. Our environment is dynamic and prepared to hit the ground running at any time.

Our Mission

Our mission is to transform how we live by connecting people with technology that offers endless possibilities, surpasses norms, uplifts communities, creates opportunities, and we do it proudly. We invite talents, entrepreneurs, and creative minds to join us on this journey to become Qatar's first Unicorn.

Values We Live By

• Be Customer Obsessed: Focus on the customer and all else will follow.
• Act with Integrity: Be honest, ethical, and trustworthy in everything we do.
• Be Curious and Creative: Innovate and create solutions to bring a lasting positive impact.
• Lead by Example and Take Ownership: Be the change you want to see and take responsibility.
• Work Smart and Deliver Results: Do more by doing less, better, and faster.
• It's all about people: Be a team player; together, we are stronger.

Responsibilities

• Manage a high volume of incoming calls and chats.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships and trust through open communication.
• Demonstrate availability and maintain a positive attitude to handle customer frustrations and improve perceptions.
• Provide accurate and complete information using appropriate methods/tools.
• Meet personal and team targets for call/chat handling.
• Follow communication procedures, guidelines, and policies.
• Prioritize escalations to ensure high efficiency and resolution.

Preferred Skills and Qualifications

• Strong phone contact handling skills and active listening.
• Good leadership skills and ability to guide junior team members.

Requirements

• Minimum academic qualification: Intermediate/OA Levels.
• At least 1 year of experience in customer service (Call Centre).
• Familiarity with industry practices and standards.
• Proficiency in English or Arabic (written, oral, presentation).
• Efficient use of computer software, including MS Office.
• Ability to work in rotational shifts.