3,224 Executive Assistants jobs in Pakistan

Get AI-powered advice on this job and more exclusive features.

Ensure that Customer Facilitation Processes being followed at CSCs and Franchises are compliant with PTA Regulations.

• Monitoring of Biometric and Non-Biometric activities at Customer Service Centers and Franchises for Customer Facilitation.
• Ensuring customer facilitation aligns with SOPs & guidelines shared by PTA.
• Highlighting system loopholes and process gaps for risk mitigation.
• Providing continuous input for re-engineering backend support processes and systems.

Minimum Bachelor's Degree.

At least 3-4 years in Sales & Distribution.

• Problem Solving
• Analytical Skills
• Attention to Detail
• Process Compliance Management

• Understanding of PTA SOPs for Biometric and Non-Biometric Activities (e.g., SIM Replacement, Ownership Change, New SIM Activation).
• Understanding of CRM Systems and Reports.

Mid-Senior Level

Full-time

• Administrative
• Telecommunications

This job posting is active.

We're on the lookout for a Call Center Representative who will be the link between our company and our awesome customers. The ideal candidate will take charge of resolving customer issues, complaints, and questions, all while making sure customer satisfaction is our top priority. A top-notch call center manager needs to be organized, dependable, and focused on achieving results. It's also important to have great customer service and communication skills. Being organized, reliable, and results-oriented are key qualities for this role. Let me know if you have any more questions or need further info!

Responsibilities

• Manage large amounts of outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Requirements and skills
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

We are seeking an enthusiastic Inbound Customer Support Representative to join our team and provide exceptional service for Xfinity customers. If you are dedicated to helping others and thrive in a fast-paced environment, we want to hear from you!

Requirements:

Prior experience in Xfinity sales campaigns is preferred.

Experience in inbound sales, billing, or call center environments is highly desirable.

Excellent verbal and written communication skills with a strong focus on customer satisfaction.

Proficiency in computer applications and ability to navigate multiple systems simultaneously.

Strong problem-solving skills and a calm, professional demeanor in challenging situations.

Flexibility to adapt to a fast-paced environment and changing priorities.

Availability for night shifts

Job Type: Full-time

Education: Intermediate (Required)

Experience: Minimum 1 year in Xfinity (Required)

Location: Lahore (Required)

If you’re passionate about delivering outstanding customer service and meet the qualifications, we’d love to have you on our team!

Company Description

Velocity BPO is a strategic partner committed to propelling businesses towards success. Established in 2020, we have earned a sterling reputation for consistently delivering transformative solutions. Our services are designed to accelerate growth and enhance our clients' competitive edge. At Velocity BPO, we believe in creating value and ensuring success for our clients.

This is a full-time on-site role for a Senior Customer Support Executive located in Islamabad. The Senior Customer Support Executive will manage day-to-day customer support activities, ensuring customer satisfaction, providing online support, and delivering exceptional customer service. Responsibilities also include offering technical support solutions, handling customer inquiries efficiently, and ensuring a high quality of service is maintained.

• Manage day-to-day customer support activities, ensuring customer satisfaction and delivering exceptional customer service.
• Provide online support and technical assistance to customers.
• Offer technical support solutions, handle customer inquiries efficiently, and maintain a high quality of service.

• Customer Support and Customer Service skills
• Customer Satisfaction and Online Support skills
• Technical Support skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and meet deadlines
• Previous experience in a customer support role is a plus

• Mid-Senior level

• Full-time

• Business Consulting and Services

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Empowerers

Founded in 2020, Empowerers is an e-commerce business organization dedicated to educating Pakistani people, both overseas and residents, on how to earn online through various eCommerce marketplaces such as eBay, ETSY, Shopify, Amazon, Daraz, Fiverr, and Upwork. As a pioneer in eBay marketplace education in Pakistan, Empowerers is renowned for its detailed and advanced knowledge in this domain. The organization focuses primarily on eBay due to its user-friendly business start-up processes, straightforward earning steps, and variety of product categories.

This is a full-time on-site role for a Customer Support Executive, located in Multan. The role entails providing exceptional customer service, handling call/ whatsapp/ social media support, responding to customer inquiries, and resolving the support issues. The Customer Support Executive will ensure customer satisfaction by addressing customer concerns promptly and efficiently.

• Fresh MBA Degree, one year experience in the same field is preferred
• Customer Support, Customer Service, and Customer Satisfaction skills
• Self Driven
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced environment
• Relevant experience in e-commerce and familiarity with marketplaces such as eBay, and ETSY are a plus
• Proficiency in using excel and power point is necessary

Will depend upon the final interview, for this role salary range is 30 K to 50 K

• Entry level

• Full-time

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Empowerers by 2x

Job Description:
- Responding to emails and phone calls from staff to ensure best service.
- Accurate data keeping.
- Reporting to management at the end of shift.
- Scheduling shifts of our client's staff.
- Complying with all given guidelines.
- Other Control Room tasks.

Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Ability to operate in a pressurized environment.
Excellent time management.
Attention to detail and proactiveness.
Demonstrable proactive and professional approach to security.
Ability to work under your own initiative and also as a member of a team.
Language: English; good command of MS Office and Google Spreadsheets.
Must be available for morning, afternoon, and night shifts. Flexible approach to working hours, including weekends & bank holidays.

Please note that our office is based in Saddar Rawalpindi. If you are not living nearby or cannot manage to drive/ride every day, please do not apply.

Consumer Services - Rawalpindi, Pakistan