85 Developer Support jobs in Pakistan

Join to apply for the Java Developer(Support) role at Contour Software

Join to apply for the Java Developer(Support) role at Contour Software

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.

Division Profile: Position

We are looking for a talented, detail-oriented, and enthusiastic Support Developer who is passionate about tools and enjoys working with many projects and a wide range of technologies We are looking for an individual who will challenge himself and others to constantly come up with innovative solutions and who not only know how to solve the problem, but who help define the problems and direction and create value while pioneering new frontiers.

This is an exciting, dynamic, and challenging position and we are looking for people with initiative, drive, and relevant experience in the industry. This role will require you to work directly with product, design, Customers and operations teams to define and implement solutions.

The hired candidate will work out of the Contour Software Lahore office as an extension of the division-based Global Support Team. This role is great for someone who enjoys a mix of development work, problem-solving, and continuous improvement, with the opportunity to grow into a leadership position. You’ll be expected to manage both the technical and interpersonal aspects of supporting and improving a software product.

Responsibilities

• Critical Thinking & Problem Solving: Ability to break down and solve complex problems, especially related to Tier 1 and Tier 2 support issues.
• Collaboration: You'll be working with multiple teams (product, design, customers, and operations) to help define solutions and implement them effectively.
• User Experience Improvement: You'll be tasked with researching user preferences and continuously improving the user experience.
• Research: Staying current with new technologies and best practices will be important for staying ahead of the curve and solving problems more efficiently.
• Code Reviews & Troubleshooting: You'll engage with support teams to investigate code, database issues, and bugs. You'll also help provide training to Tier 1 and Tier 2 support teams on product behavior.
• Documentation: Writing detailed tickets for bug issues, tracking them in Jira or Azure DevOps, and collaborating with product management to prioritize fixes.
• Team Leadership: The role has the potential for growth, where you could eventually lead a team of developers with similar skill sets.
  
  

Skills And Qualifications

• Experience: At least 4+ years in software development.
• Full Stack Development: Practical experience with:
• Backend: Java, REST APIs, SQL Databases
• Frontend: Any modern frontend framework like Angular, React, or Vue
• Development Practices: Knowledge of design principles, software engineering best practices, code reviews, source control (likely Git), and build processes.
• Operating Systems: Working knowledge of the Microsoft Windows environment.
• Software Design: Strong understanding of object-oriented design, data structures, algorithms, and distributed software systems.
• Agile Methodologies: Familiarity with Jira or Azure DevOps for managing the software development lifecycle.
• Communication: Excellent spoken and written English skills are a must.
• Bonus: Experience in the dealership industry is a plus, suggesting the product might be related to dealership management or operations.
  
  

What They're Looking For

• Problem-Solvers: You’ll be expected to not only solve technical problems but to help define the direction and solutions to those problems.
• Team Player: You’ll be part of a global team, so strong collaboration and communication skills are essential.
• Leadership Potential.
  
  

Timings

6 AM – 4 PM PST (7PM–5AM PKT)

Exciting Benefits We Offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries IT Services and IT Consulting

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Join to apply for the

Java Developer(Support)

role at

Contour Software Join to apply for the

Java Developer(Support)

role at

Contour Software About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.

Division Profile:

Position

We are looking for a talented, detail-oriented, and enthusiastic Support Developer who is passionate about tools and enjoys working with many projects and a wide range of technologies We are looking for an individual who will challenge himself and others to constantly come up with innovative solutions and who not only know how to solve the problem, but who help define the problems and direction and create value while pioneering new frontiers.

This is an exciting, dynamic, and challenging position and we are looking for people with initiative, drive, and relevant experience in the industry. This role will require you to work directly with product, design, Customers and operations teams to define and implement solutions.

The hired candidate will work out of the Contour Software Lahore office as an extension of the division-based Global Support Team. This role is great for someone who enjoys a mix of development work, problem-solving, and continuous improvement, with the opportunity to grow into a leadership position. You’ll be expected to manage both the technical and interpersonal aspects of supporting and improving a software product.

Responsibilities

Critical Thinking & Problem Solving: Ability to break down and solve complex problems, especially related to Tier 1 and Tier 2 support issues. Collaboration: You'll be working with multiple teams (product, design, customers, and operations) to help define solutions and implement them effectively. User Experience Improvement: You'll be tasked with researching user preferences and continuously improving the user experience. Research: Staying current with new technologies and best practices will be important for staying ahead of the curve and solving problems more efficiently. Code Reviews & Troubleshooting: You'll engage with support teams to investigate code, database issues, and bugs. You'll also help provide training to Tier 1 and Tier 2 support teams on product behavior. Documentation: Writing detailed tickets for bug issues, tracking them in Jira or Azure DevOps, and collaborating with product management to prioritize fixes. Team Leadership: The role has the potential for growth, where you could eventually lead a team of developers with similar skill sets.

Skills And Qualifications

Experience: At least 4+ years in software development. Full Stack Development: Practical experience with: Backend: Java, REST APIs, SQL Databases Frontend: Any modern frontend framework like Angular, React, or Vue Development Practices: Knowledge of design principles, software engineering best practices, code reviews, source control (likely Git), and build processes. Operating Systems: Working knowledge of the Microsoft Windows environment. Software Design: Strong understanding of object-oriented design, data structures, algorithms, and distributed software systems. Agile Methodologies: Familiarity with Jira or Azure DevOps for managing the software development lifecycle. Communication: Excellent spoken and written English skills are a must. Bonus: Experience in the dealership industry is a plus, suggesting the product might be related to dealership management or operations.

What They're Looking For

Problem-Solvers: You’ll be expected to not only solve technical problems but to help define the direction and solutions to those problems. Team Player: You’ll be part of a global team, so strong collaboration and communication skills are essential. Leadership Potential.

Timings

6 AM – 4 PM PST (7PM–5AM PKT)

Exciting Benefits We Offer

Market-leading Salary Medical Coverage – Self & Dependents Parents Medical Coverage Provident Fund Employee Performance-based bonuses Home Internet Subsidy Conveyance Allowance Profit Sharing Plan (Tenured Employees Only) Life Benefit Child Care Facility Company Provided Lunch/Dinner Professional Development Budget Recreational area for in-house games Sporadic On-shore training opportunities Friendly work environment Leave Encashment

Disclaimer:

At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Contour Software by 2x Get notified about new Java Software Engineer jobs in

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Senior Full Stack Developer (.Net with React)

Full-Stack / Senior Full-Stack Developer (4+ Years of Experience)

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Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! The Division: Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.

Division Profile:

Position: We are looking for a talented, detail-oriented, and enthusiastic Support Developer who is passionate about tools and enjoys working with many projects and a wide range of technologies. We are looking for an individual who will challenge himself and others to constantly come up with innovative solutions and who not only know how to solve the problem, but who help define the problems and direction and create value while pioneering new frontiers.

This is an exciting, dynamic, and challenging position and we are looking for people with initiative, drive, and relevant experience in the industry. This role will require you to work directly with product, design, customers, and operations teams to define and implement solutions.

The hired candidate will work out of the Contour Software Lahore office as an extension of the division-based Global Support Team. This role is great for someone who enjoys a mix of development work, problem-solving, and continuous improvement, with the opportunity to grow into a leadership position. You’ll be expected to manage both the technical and interpersonal aspects of supporting and improving a software product.

Responsibilities:

Critical Thinking & Problem Solving: Ability to break down and solve complex problems, especially related to Tier 1 and Tier 2 support issues. Collaboration: You'll be working with multiple teams (product, design, customers, and operations) to help define solutions and implement them effectively. User Experience Improvement: You'll be tasked with researching user preferences and continuously improving the user experience. Research: Staying current with new technologies and best practices will be important for staying ahead of the curve and solving problems more efficiently. Code Reviews & Troubleshooting: You'll engage with support teams to investigate code, database issues, and bugs. You'll also help provide training to Tier 1 and Tier 2 support teams on product behavior. Documentation: Writing detailed tickets for bug issues, tracking them in Jira or Azure DevOps, and collaborating with product management to prioritize fixes. Team Leadership: The role has the potential for growth, where you could eventually lead a team of developers with similar skill sets. Skills and Qualifications:

Experience: At least 4+ years in software development. Full Stack Development: Practical experience with: o Backend: Java, REST APIs, SQL Databases o Frontend: Any modern frontend framework like Angular, React, or Vue Development Practices: Knowledge of design principles, software engineering best practices, code reviews, source control (likely Git), and build processes. Operating Systems: Working knowledge of the Microsoft Windows environment. Software Design: Strong understanding of object-oriented design, data structures, algorithms, and distributed software systems. Agile Methodologies: Familiarity with Jira or Azure DevOps for managing the software development lifecycle. Communication: Excellent spoken and written English skills are a must. Bonus: Experience in the dealership industry is a plus, suggesting the product might be related to dealership management or operations. What They're Looking For:

Problem-Solvers: You’ll be expected to not only solve technical problems but to help define the direction and solutions to those problems. Team Player: You’ll be part of a global team, so strong collaboration and communication skills are essential. Leadership Potential. Timings: 6 AM – 4 PM PST (7PM –5AM PKT) Exciting Benefits we offer:

Medical Coverage – Self & Dependents Parents Medical Coverage Provident Fund Employee Performance-based bonuses Home Internet Subsidy Conveyance Allowance Profit Sharing Plan (Tenured Employees Only) Child Care Facility Company Provided Lunch/Dinner Professional Development Budget Recreational area for in-house games Sporadic On-shore training opportunities Friendly work environment Leave Encashment Disclaimer:

At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

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Looking for energetic candidates who will be responsible for providing support to Canadian clients as a webmaster or App support engineer. Good communication skills are mandatory for this job. Below is the job description in detail. This is a fully remote-based job from 6 PM to 2 AM as per Pakistan timings.

Responsibilities

1. Support end-user inquiries and issue reports by assessing site functionality, architecture, and data content, and communicate results to ensure positive customer experience and satisfaction.
2. Assess issue criticality and update end-users within the targeted time frame.
3. Provide after-hour client support service with communications within established SLA.
4. Coordinate with the project management team to understand and confirm issue validity and with the development team for implementation to set client expectations accordingly.
5. Develop and execute SQL queries and commands to update front and back-end site content.
6. Perform day-to-day site administration tasks including maintenance and updating site content.
7. Generate customized reports as per request.
8. Code deployment within designated environments.
9. Coordinate with the Rogers team to support system communication for data interchange and account administration.
10. Work independently and self-manage priorities and timelines for various support issues.

Job Specification

- Technical Skills

1. SQL Databases
2. Troubleshooting Web Application Issues

Information Technology and Services - Karachi, Pakistan

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Application Support Analyst Contour Software (PVT) Ltd Lahore, Punjab, Pakistan
Start Date: 12/23/2020

We are looking to hire Application Support Analysts (L2), with exceptional communication skills - both verbal and written. The individual will be responsible for providing technical telephone applications support to our customers. This will involve answering complex questions on the function and usage of our products, troubleshooting, and resolving issues with the software, and making the necessary configuration changes to ensure products continue to meet our customers' needs.

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Application Support Analyst (Accounting) page is loadedApplication Support Analyst (Accounting) Apply locations PER - Karachi, PK time type Full time posted on Posted Today job requisition id R45261

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

THE DIVISION
Constellation Home Builder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry. It is North America's fastest growing and most successful provider of fully integrated construction information management solutions for homebuilders.
Our parent company is Constellation Software Inc. (CSI), a well-capitalized, publicly traded Canadian software company that specializes in vertical market software ( We offer the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a large organization.

THE POSITION
We are looking to hire an Application Support Analyst, with good Accounting/Bookkeeping skills with exceptional verbal and written communication skills, successful candidate would work from the Contour-Karachi office.

RESPONSIBILITIES

• Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management

• Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.

• Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team

• Attends and participates in Team meetings

• Attends CHS product training, as required

• Makes recommendations to address problems, improve service and provide improved support

• Develops frequently asked questions (FAQ) documentation

REQUIRED SKILLS

• University degree in Accounting or related fields

• Some Experience of working on software support would be an asset (preferably with international customers)

• Industry experience residential/commercial construction, property management, real estate management concepts/methodologies and general accounting practices

• Proficient in MS Windows applications

• Excellent communication skills with clients at all levels

• An aptitude for caring for Customers

• Must have the analytical ability to resolve customer issues

• Comfortable managing conflicting demands

• Excellent interpersonal skills (verbal and written)

• Positive team attitude and ability to adapt to a fast-pace environment

Work Timings :

• Willing to work weekends (If Needed)

• Monday to Friday 8 AM to 5 PM EST (5 PM to 2 AM Pakistan Standard Time)

Exciting Benefits we offer:

• Market-leading Salary

• Medical Coverage – Self & Dependents

• Parents Medical Coverage

• Provident Fund

• Employee Performance-based bonuses

• Home Internet Subsidy

• Conveyance Allowance

• Profit Sharing Plan (Tenured Employees Only)

• Life Benefit

• Child Care Facility

• Company Provided Lunch/Dinner

• Professional Development Budget

• Recreational area for in-house games

• Sporadic On-shore training opportunities

• Friendly work environment

• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Similar Jobs (3) Application Support Analyst locations PER - Karachi, PK time type Full time posted on Posted 30+ Days AgoCustomer Support Analyst (L1) locations PER - Karachi, PK time type Full time posted on Posted 30+ Days AgoCustomer Support Agent locations 2 Locations time type Full time posted on Posted 22 Days Ago

As a subsidiary of CSI, Contour Software serves as a dedicated Global Centre, currently housing employees and teams for more than 150 Divisional and Corporate departments. Contour employees are key players in implementing, supporting, extending, enhancing, and renewing enterprise systems that run thousands of medium and large businesses, as well as public institutions, globally!

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Application Support Analyst (Accounting)

Join to apply for the Application Support Analyst (Accounting) role at Contour Software .

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities in less than 14 years. As a subsidiary of Constellation Software Inc., we are part of a global enterprise software conglomerate, one of the top 10 software companies worldwide, serving over 100 countries with diverse enterprise solutions.

Our global offices in Karachi, Lahore, and Islamabad support CSI divisions worldwide, spanning from Sydney to Vancouver. We are part of Constellation Home Builder Systems (CHS), North America's leading homebuilding industry software vendor.

The Position

We seek an Application Support Analyst with strong accounting and bookkeeping skills, excellent communication, and customer service abilities, to work from our Karachi office.

Responsibilities

• Act as the primary contact for clients, ensuring high customer satisfaction and relationship management.
• Resolve user issues related to configuration, troubleshooting, and software installation.
• Meet service levels for unresolved issues, reassign tickets as needed.
• Participate in team meetings and product training.
• Recommend improvements to support processes.
• Create FAQ documentation.

Required Skills

• Degree in Accounting or related field.
• Experience in software support, preferably with international clients.
• Knowledge of residential/commercial construction, property management, real estate, and accounting practices.
• Proficiency in MS Windows applications.
• Excellent communication and interpersonal skills.
• Customer-oriented with analytical problem-solving skills.
• Ability to manage conflicting demands and adapt quickly.

Work Timings

• Monday to Friday, 8 AM to 5 PM EST (5 PM to 2 AM PKT). Willing to work weekends if needed.

Benefits

• Competitive salary, medical coverage, provident fund, bonuses, internet subsidy, conveyance allowance, profit sharing, life benefits, childcare, meals, professional development, recreational facilities, training opportunities, friendly environment, leave encashment.

Additional Information

We value diversity and are committed to an inclusive work environment. Reasonable accommodations are provided for individuals with special needs. Qualified candidates are encouraged to apply.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and Consulting

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Position Overview

We are looking for an experienced and proactive leader to spearhead our L1 Application Support division for AI/ML-enabled data science platforms catering to clients in the US and EU. In this strategic role, you will Lead and Manage the high-performing support team responsible for diagnostic sessions, log analysis, troubleshooting application and configuration-level issues, and ensuring disciplined issue documentation and customer communication. You will maintain SLA compliance, lead structured escalations to higher-level engineering teams, and drive continuous improvement through knowledge base development. The ideal candidate combines strong technical expertise, customer empathy, and disciplined problem management using internal tools. This leadership role includes hands-on operational oversight, global shift coordination, and regular performance reporting to ensure effective support delivery around the clock.

Responsibilities

Serve as the senior escalation point for the L1 Application Support team, ensuring timely resolution of high priority or escalated issues.

Lead, mentor, and manage an L1 support team (minimum 5 staff), overseeing daily operations, scheduling shifts, and assigning case responsibilities.

Oversee first-line support for complex data science applications, covering API integrations, model outputs, workflow errors, system configurations, and SQL-related issues.

Own knowledge base development, ensuring consistent, accurate documentation and team training to minimize recurrence of known issues.

Maintain SLA compliance across international time zones, ensuring structured escalations to L2/L3 engineering where required.

Coordinate with global support teams to ensure 24/7 coverage; review handover across shifts and maintain continuity in support delivery.

Monitor and report on support team performance metrics (e.g., ticket volume, resolution time, SLA breach rate); lead post-incident reviews and drive process improvements.

Communicate with cross-functional stakeholders including clients, product, engineering, and operations to escalate issues, share trend insights, and manage client expectations.

Required Qualifications

Bachelor’s or Master’s degree in Computer Science, IT, or related field.

Minimum 7+ years of experience in application or technical support, with at least 2–3 years in a leadership role

Proven experience with ticketing tools (e.g. JIRA, Zendesk), SQL, REST APIs, log analysis, and documentation.

Strong communication skills, customer empathy, and ability to manage across regions and time zones.

Familiarity with cloud environments (AWS, GCP, Azure) and scripting (e.g. Python, Bash) is a plus.

Exposure to monitoring tools like Datadog, Airflow, Jupyter.

ITIL certification or experience with ITSM processes.

Experience working in AI/ML-intensive SaaS or data-heavy platforms.

What We Have For You

Great compensation package, provident fund, paid leaves, EOBI, medical benefits for you and your family, free lunch, Annual performance-tied increments & performance recognition awards and a great lean and agile work culture!

Convo endorses a culture of diversity in all aspects and aims to build a diverse team of amazing individuals!

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Bachelor's degree in Computer Science or related field

Capitol Technology is a US based company, we are hiring professionals full time in our Lahore, Pakistan office. Capitol Technology Solutions has quickly grown into a trusted IT partner for businesses of all sizes. Our team of experienced professionals provides personalized solutions to meet the unique needs of each client.

Responsibilities:
- Develop, test, and maintain software applications according to client specifications.
- Troubleshoot and resolve technical issues related to software and hardware systems.
- Provide system support and assistance to clients during evening hours.
- Collaborate with team members to ensure high-quality deliverables and timely completion of projects.
- Stay updated with emerging technologies and suggest innovative solutions to improve system performance.
- Conduct system analysis and recommend enhancements to optimize efficiency and functionality.

Job Specification

- Minimum 2 years of experience in web development, DevOps and system support.
- Proficiency in programming languages such as Java, C++, or Python.
- Strong problem-solving skills and ability to analyze complex issues.
- Familiarity with database management and SQL queries.
- Excellent English communication and interpersonal skills.
- Ability to work independently and in a team environment.

Information Technology and Services - Lahore, Pakistan

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