101 Desktop Support jobs in Pakistan

Job Description:

1. Required 1.5+ years experience in Desktop Support & Helpdesk Support with good communication skills.
2. Knowledge required for Remote resolution and support.
3. Knowledge required for Operating System (OS) installation & troubleshooting.
4. Knowledge required for MS Office installation, Outlook configuration (O365) & troubleshooting.
5. Knowledge required for Printer installation & troubleshooting.
6. Knowledge required for Antivirus installation & troubleshooting.
7. Antivirus patch updates, version updates, Compliance (PGP, DLP etc.) updates as per policy.
8. To follow IMAC Process for Asset tracking.
9. Knowledge required for Internet/Network devices & their troubleshooting.
10. Must have worked previously at a location with at least 100+ Users in an AD and Domain environment.

1. Minimum Education: Graduation or 12+ Diploma.
2. Candidate must have good voice and mail communication skills.
3. Basic Knowledge of computer hardware and Networking.
4. Basic Knowledge of ITIL Process (e.g., SLAs, Ticketing Tools, Service Request, Incident, IMAC etc.).

INSTACOM was established in 2014 and we are the largest Internet & Data Service Provider in Pakistan. In Punjab, we are serving thousands of customers. We offer services to the corporate and consumer sectors.

Job Description:

We are looking for a Help-Desk Engineer to join our talented company. If you are passionate about technology and constantly seeking to learn and improve your skill set, then you are the type of person we are looking for. (NO REMOTE WORK)

Requirements:

1. Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
2. Minimum 1-2 years experience.
3. Excellent customer service, troubleshooting technical problems & ensuring customer satisfaction.
4. Strong technical knowledge and excellent communication skills.
5. Resolving customer issues related to internet connectivity and services.

JD:

Desired Competencies (Technical/Behavioral Competency)

Must-Have :

1. Install, upgrade, support and troubleshoot Windows and any other authorized desktop software/applications (e.g., MS Office, Outlook, O365, etc.)
2. Install, upgrade, support and troubleshoot End User Workspace Hardware such as desktop, laptops, printers, mobile devices, scanners, etc.
3. Maintain inventory of spares and IT Assets at CUSTOMER location
4. Perform general preventative maintenance tasks on devices and software
5. Basic network knowledge & troubleshooting
6. Good understanding of AV, AD, DNS, DHCP, Wireless, Backup/Restore and Patching
7. Accurately record, update, and document requests using the IT service desk system
8. Coordinate with Central IT for all compliance-related tasks
9. Flexible to work in shifts and remote locations
10. Excellent verbal communication skills
11. Fluency in English

Good-to-Have :

1. Support for MAC OS
2. Audio & Video Support and troubleshooting
3. VC & Board Room Support
4. Basic knowledge of ticketing tools, Cloud, VPN

Job Type: Full-time

Salary: Up to ₹40,000.00 per month

Schedule:

Ability to commute/relocate:

1. Taunsa, Taunsa – 144533, Punjab: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

1. IT: 2 years (Preferred)
2. Total work: 2 years (Preferred)

Expected Start Date: 01/09/2022

Provide first line systems support
• Document all customer inquiries
• Diagnose and attempt to resolve issues
• Coordinate and clearly communicate issues to responsible parties
• When necessary, consult with outside departments and vendors for resolutions
• Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions
• Use judgement in escalating unresolved issues to management
• Maintain current working knowledge of systems supported
Assist in server and network support projects, when applicable.
• Demonstrate excellent customer service skills, including professionalism, courtesy and patience in all dealings with customers.

Four (4) years of directly relevant Information Technology Service Desk experience
•Be able to solve and explain technical issues to a disparate range of technical and non-technical clients

Information Technology and Services - Rawalpindi, Pakistan

Bachelor's degree in Law, Journalism, Media Studies, or a related field. A Master's degree or legal qualification is advantageous.

About Us:
Established in 1968, the Pakistan Press Foundation (PPF) is a non-profit organization dedicated to promoting press freedom, advocating for the rights of journalists, and improving journalistic standards across Pakistan. We are deeply committed to creating a safer environment for journalists, supporting investigative journalism, and ensuring the public's right to know through a free and independent press. PPF has played a pivotal role in advocacy efforts, particularly in the enactment of the Sindh Protection of Journalists and Other Media Practitioners Act 2021 and the Protection of Journalists and Media Professionals Act 2021.

Role Summary:
PPF seeks a Help Desk Coordinator to assist journalists and media professionals with understanding and utilizing the Sindh Protection of Journalists and Other Media Practitioners Act 2021 and the Protection of Journalists and Media Professionals Act 2021 for their safety. This role involves developing guidelines, managing inquiries, providing guidance on these laws, and participating in workshops and training sessions focused on journalist safety, offering insights on using these legal protections.

Key Responsibilities:

Manage inquiries related to the Sindh Protection of Journalists and Other Media Practitioners Act 2021 and the Protection of Journalists and Media Professionals Act 2021, providing timely and accurate assistance.

Develop and maintain resources to help journalists understand and navigate these laws.

Participate in workshops and training sessions for journalists and media professionals focused on safety, providing insights on using the laws to ensure their protection.

Collaborate with legal experts to stay informed on legal developments and ensure advice remains current and accurate.

Work with advocacy teams to promote the help desk service within the journalist community.

Maintain records of inquiries and feedback to continually improve the help desk service.
What We Offer:

Supportive and collaborative work environment.

Opportunities for professional development.

Meaningful impact in supporting and protecting journalists in Pakistan.

• Bachelor's degree in Law, Journalism, Media Studies, or a related field. A Master's degree or legal qualification is advantageous.
• Minimum of 3 years' experience in a support or advisory role, preferably within a legal, media, or non-profit environment.
• Excellent communication and interpersonal skills, with the ability to explain complex legal principles clearly.
• Strong organizational and problem-solving skills.

• Closely coordinate between Secondary Sales Corporate user & Regional Support team
• 2nd line support for Secondary Sales System Coordination point for Regional Support Team
• Closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.
• Ensure Backup & Maintenance activities at distributors
• Deployment, issue tracking & resolution management
• Control future/new requirements (Process/Reporting) Change Control Management and Coordination with Secondary Sale vendor
• Update all regional helpdesk for new functionality & control plans
• To ensure smooth daily sales operations through DMS & Mobile at 500+ distributors .
• To conduct training, enforce Mobile & system usability, and troubleshoot system errors encountered by Mobile or back office users.
• To track and monitor systems performance and to recommend improvement and enhancements for systems.
• To work closely with sales team, internal customers, and vendor in order to smoothen the sales operations.
• Deployment of SndPro at distributors.
• Software updates and new releases testing to ensure updated and bug-free software at distributors.
• Preparation of installation & user guides for new features/modules
• MIS operations and helpdesk support

Candidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.

Join to apply for the Technical Support Associate role at Howmuch .

Overview
Howmuch Pvt Limited is seeking a Technical Support Associate for its Retail and Restaurant Management and POS Solutions, Howmuch ( and Foodnerd (

Major Duties & Responsibilities

• Set up hardware and install and configure software and drivers.
• Maintain and repair technological equipment (e.g. routers) or peripheral devices.
• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.).
• Perform regular upgrades to ensure systems remain updated.
• Troubleshoot system failures or bugs and provide solutions to restore functionality.
• Arrange maintenance sessions to discover and mend inefficiencies.
• Offer timely technical support and teach users how to utilize computers correctly.
• Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Protects organization's value by keeping information confidential.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Adhering to company's policies, standards and procedures in the performance of job duties.

Qualifications

• Proven experience as computer technician or similar role.
• Thorough knowledge of computer systems and IT components.
• Good knowledge of internet security and data privacy principles.
• Excellent troubleshooting skills.
• Exceptional organizing and time-management skills.
• Strong verbal and written communication skills are critical.
• Relevant certifications (e.g. CompTIA A+) will be an advantage.
• Experience/Knowledge of Hubspot CRM is a plus.

Key Benefits

• Competitive commission structures that reward your work.
• Bonuses and Commissions.
• Accelerated learning and career growth!

Entry level

Contract

Information Technology

Retail