22 Cx Analyst jobs in Pakistan

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The School of Arts and Social Sciences (AHSS) at Habib University invites applications for its Global Fellows program in the Communication & Design program. This two-year program offers advantages over typical postdoctoral positions, including faculty integration, diverse opportunities, and long-term career prospects. It also offers the flexibility of one-year fellowships.

• Ph.D. or terminal degree in interaction design, user experience design, human-computer interaction, or related fields.
• Background in service design, systemic design, industrial design, communication design, architecture, or similar, with relevant professional or research experience.
• Strong visual/tangible design skills and capacity for original, creative work informed by critical research.
• Experience considering interactions, interfaces, and experiences beyond screens; relevant design practice and pedagogy, especially in the Global South.
• Experience in a liberal arts environment is an advantage.

• Teaching undergraduate courses (4 courses annually).
• Student mentorship, research supervision, and collaboration.
• Public seminars and curriculum enrichment.

• Competitive remuneration, relocation funds, university housing, and currency fluctuation protection.
• Potential transition to a full-time faculty position after the fellowship.

Pakistan’s first exclusively undergraduate liberal arts university, inspired by the American education model, located in Karachi. The university emphasizes a relevant, contextually grounded curriculum and boasts a diverse international faculty with ties to leading global institutions such as the Claremont Colleges, Stanford, UC Berkeley, the University of Michigan, and Texas A&M.

Bestow99 is a dynamic and forward-thinking company dedicated to empowering local talent through high-quality training programs while also offering professional services to both local and international companies. We are seeking a Data Analyst with 2 years of experience to join our E-Learning team in Gilgit.

Responsibilities :
- Analyze and interpret complex data sets to support decision-making.
- Collaborate with cross-functional teams to identify business opportunities.
- Prepare reports and visualizations to communicate findings to stakeholders.
- Ensure data accuracy and integrity by conducting regular audits.

- Proficiency in data analysis tools (e.g., Excel, SQL, Python).
- Strong analytical and problem-solving skills.
- Experience with data visualization software (e.g., Tableau, Power BI).
- Excellent communication and teamwork skills.

• Map and analyze customer journeys across retail, e-commerce, service, and digital touchpoints
• Support data-driven decision-making by extracting insights from CRM, WhatsApp, call center, and surveys
• Track customer satisfaction (CSAT), complaints, and experience gaps to drive continuous improvement
• Collaborate with teams across Retail, Service, E-Commerce, and Marketing to improve the full customer lifecycle
• Help design and manage feedback tools and dashboards for visibility into customer experience trends
• Be part of strategic CX initiatives that reshape how customers interact with our brand

• Graduate (0–2 years of experience) with background in Business, Marketing, Psychology, Design Thinking, or Analytics
• Curious, empathetic, and eager to improve the way customers feel at every touchpoint
• Strong with data analysis tools (Excel, Google Sheets, Power BI, or CRM systems)
• Great communicator and team player who thrives in a collaborative environment
• Passionate about building great experiences, not just solving complaints

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• Map and analyze customer journeys across retail, e-commerce, service, and digital touchpoints
• Support data-driven decision-making by extracting insights from CRM, WhatsApp, call center, and surveys
• Track customer satisfaction (CSAT), complaints, and experience gaps to drive continuous improvement
• Collaborate with teams across Retail, Service, E-Commerce, and Marketing to improve the full customer lifecycle
• Help design and manage feedback tools and dashboards for visibility into customer experience trends
• Be part of strategic CX initiatives that reshape how customers interact with our brand
  
  

• Map and analyze customer journeys across retail, e-commerce, service, and digital touchpoints
• Support data-driven decision-making by extracting insights from CRM, WhatsApp, call center, and surveys
• Track customer satisfaction (CSAT), complaints, and experience gaps to drive continuous improvement
• Collaborate with teams across Retail, Service, E-Commerce, and Marketing to improve the full customer lifecycle
• Help design and manage feedback tools and dashboards for visibility into customer experience trends
• Be part of strategic CX initiatives that reshape how customers interact with our brand
  
  

• Graduate (0-2 years of experience) with background in Business, Marketing, Psychology, Design Thinking, or Analytics
• Curious, empathetic, and eager to improve the way customers feel at every touchpoint
• Strong with data analysis tools (Excel, Google Sheets, Power BI, or CRM systems)
• Great communicator and team player who thrives in a collaborative environment
• Passionate about building great experiences, not just solving complaints

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

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Karachi Division, Sindh, Pakistan 3 days ago

Karachi Division, Sindh, Pakistan 4 months ago

Karachi Division, Sindh, Pakistan 20 hours ago

Karachi Division, Sindh, Pakistan 17 hours ago

Karachi Division, Sindh, Pakistan 12 hours ago

Karachi South District, Sindh, Pakistan 12 hours ago

Karachi Division, Sindh, Pakistan 20 hours ago

Karachi Division, Sindh, Pakistan 6 days ago

Karachi East District, Sindh, Pakistan 5 months ago

Karachi Division, Sindh, Pakistan 20 hours ago

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We are seeking a detail-oriented and proactive Customer Experience Officer to join our team. The role focuses on managing customer feedback initiatives, especially Net Promoter Score (NPS) surveys. Responsibilities include gathering, analyzing, and reporting customer insights to enhance service quality and customer satisfaction.

• Conduct Customer Surveys: Execute and manage NPS surveys and other feedback tools across various customer touchpoints (digital, call center, branch, etc.).
• Data Collection & Analysis: Collect and monitor customer data, ensuring accuracy and response rates.
• Reporting: Prepare and present reports on NPS trends, customer sentiments, and areas for improvement.
• Customer Feedback Loop: Collaborate with internal teams to acknowledge and act on customer feedback.
• Insights to Action: Work with CX and operational teams to propose solutions based on feedback data.
• Quality Monitoring: Support mystery shopping or service audits as needed.
• Tool Management: Assist in managing survey tools and platforms.
• Documentation: Keep detailed records of survey instruments, responses, and actions taken.
• Compliance & Confidentiality: Handle customer data ethically and in compliance with standards.

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 1–2 years of relevant experience in customer service, experience, or research.
• Understanding of NPS methodology and customer satisfaction metrics.
• Proficiency in MS Excel and basic data visualization tools.
• Good communication and interpersonal skills.
• Ability to interpret data and generate insights.
• Organized, self-driven, and customer-focused mindset.

• Head Office

Mobilink Microfinance Bank Ltd. serves over 48 million registered users, including 20+ million monthly active customers in Pakistan. Combining microfinance with digital banking, it operates over 114 branches and 270,000 agents, offering services like savings, loans, remittances, mobile wallets, insurance, and payments, promoting financial inclusion. MMBL values innovation, teamwork, and a customer-centric approach.

This role offers an opportunity to make a meaningful impact by driving transformative change. Join us to empower millions and succeed in the digital age.

SadaPay is transforming financial services in Pakistan with a digital-first experience that makes managing money simple, transparent, and hassle-free. With over three-quarters of the population still unbanked, we believe financial services need a radical shift. With SadaPay, all you need is a CNIC, a phone number, and a smartphone to get started; no paperwork, no long waits. Our 2 million users have left behind their worst banking frustrations, no hidden fees, free local transfers, and a payment experience that’s actually enjoyable. Pair that with friendly customer service and a vibrant debit card, and suddenly, finance doesn’t just work, it feels fun!

Why is this role important?

As a Customer Experience Associate, you'll be the face of SadaPay and the first point of contact for our users. Your role is critical in ensuring that our users have a positive and seamless experience with our platform. We're looking for someone who shares our values and is committed to providing an outstanding experience to our users!

As a Sadanaut you will:

• Respond to customer inquiries via email, live chat, and social media in a friendly, fun and honest manner.
• Investigate and resolve issues such as failed transfers, declined payments, and lost or stolen cards quickly and effectively.
• Collaborate with other departments, such as Financial Crime and Risk, to identify and monitor any suspicious activity.

Note: This is an entry-level position with a salary range of PKR 60,000–75,000, depending on shift timings. This role also requires working on weekends twice a month, with equivalent weekdays off to maintain a balanced schedule.

What it takes to become a Sadanaut:

• Excellent verbal and written communication skills with an emphasis on attention to detail.
• A calm personality so that you’re able to deal with a lot of issues and queries over chats each day.
• A positive and patient attitude, with a genuine desire to help customers (even the really unhappy ones) and have them leave each interaction feeling great.
• Strong problem-solving skills and a knack for investigation.
• A passion for quality and a focus on providing exceptional customer service.

Perks of being at SadaPay:

• USD-Denominated Salary : At SadaPay, all salaries are pegged to USD to help protect team members from inflation. If the dollar depreciates against the PKR, you'll always receive a minimum payment equal to your PKR salary.
• Remote-First Work Culture : We’re a remote-first company, allowing our team to work from the office, from home, or anywhere they choose. Teams may coordinate internally to determine if occasional office presence is needed.
• Flexible Leave Policy : We offer a flexible leave policy to support a sustainable work-life balance. We trust our colleagues to manage their work and leave responsibly.
• Comprehensive Insurance Coverage : Every Sadanaut, regardless of grade, receives Life and Medical Insurance (covering both outpatient and inpatient care), including immediate family and parents.
• Provident Fund Contributions : Provident fund contributions are provided to all team members to support their financial growth.
• Technology and Resources : Each colleague receives a laptop and additional resources (relevant to their role) to ensure they can work efficiently and comfortably.

Equal Opportunity Provider:

At SadaPay, we are committed to fostering an inclusive environment where everyone feels welcome and valued. We strive to make every Sadanaut feel comfortable and respected in the workplace. Discrimination of any kind has no place here; instead, we promote a culture of respect and mutual support among colleagues. Our recruitment process is built on fairness and equality for all, irrespective of race, age, gender, color, religion, social status, disability, or ethnicity.

SadaPay is registered as Sadapay Private Limited with the Securities and Exchange Commission of Pakistan (No. 0136598), is regulated by the State Bank of Pakistan, and is a wholly-owned subsidiary of SadaPay Technologies Ltd., registered in the Dubai International Financial Center under commercial fintech license #3263.SadaPay Mastercard debit cards issued pursuant to a license by Mastercard Asia/Pacific Pte. Ltd.

FinTech Hive, Gate Avenue, Zone D, Level 1, Dubai Int’l Financial Centre, PO Box 507211, Dubai, UAE

86-90 Paul Street London, EC2A 4NE,
United Kingdom

SadaPay is transforming financial services in Pakistan with a digital-first experience that makes managing money simple, transparent, and hassle-free. With over three-quarters of the population still unbanked, we believe financial services need a radical shift. With SadaPay, all you need is a CNIC, a phone number, and a smartphone to get started; no paperwork, no long waits. Our 2 million users have left behind their worst banking frustrations, no hidden fees, free local transfers, and a payment experience that’s actually enjoyable. Pair that with friendly customer service and a vibrant debit card, and suddenly, finance doesn’t just work, it feels fun!

Why is this role important?

As a Customer Experience Associate, you'll be the face of SadaPay and the first point of contact for our users. Your role is critical in ensuring that our users have a positive and seamless experience with our platform. We're looking for someone who shares our values and is committed to providing an outstanding experience to our users!

As a Sadanaut you will:

• Respond to customer inquiries via email, live chat, and social media in a friendly, fun and honest manner.
• Investigate and resolve issues such as failed transfers, declined payments, and lost or stolen cards quickly and effectively.
• Collaborate with other departments, such as Financial Crime and Risk, to identify and monitor any suspicious activity.

Note: This is an entry-level position with a salary range of PKR 60,000–75,000, depending on shift timings. This role also requires working on weekends twice a month, with equivalent weekdays off to maintain a balanced schedule.

What it takes to become a Sadanaut:

• Excellent verbal and written communication skills with an emphasis on attention to detail.
• A calm personality so that you’re able to deal with a lot of issues and queries over chats each day.
• A positive and patient attitude, with a genuine desire to help customers (even the really unhappy ones) and have them leave each interaction feeling great.
• Strong problem-solving skills and a knack for investigation.
• A passion for quality and a focus on providing exceptional customer service.

Perks of being at SadaPay:

• USD-Denominated Salary : At SadaPay, all salaries are pegged to USD to help protect team members from inflation. If the dollar depreciates against the PKR, you'll always receive a minimum payment equal to your PKR salary.
• Remote-First Work Culture : We’re a remote-first company, allowing our team to work from the office, from home, or anywhere they choose. Teams may coordinate internally to determine if occasional office presence is needed.
• Flexible Leave Policy : We offer a flexible leave policy to support a sustainable work-life balance. We trust our colleagues to manage their work and leave responsibly.
• Comprehensive Insurance Coverage : Every Sadanaut, regardless of grade, receives Life and Medical Insurance (covering both outpatient and inpatient care), including immediate family and parents.
• Provident Fund Contributions : Provident fund contributions are provided to all team members to support their financial growth.
• Technology and Resources : Each colleague receives a laptop and additional resources (relevant to their role) to ensure they can work efficiently and comfortably.

Equal Opportunity Provider:

At SadaPay, we are committed to fostering an inclusive environment where everyone feels welcome and valued. We strive to make every Sadanaut feel comfortable and respected in the workplace. Discrimination of any kind has no place here; instead, we promote a culture of respect and mutual support among colleagues. Our recruitment process is built on fairness and equality for all, irrespective of race, age, gender, color, religion, social status, disability, or ethnicity.

SadaPay is registered as Sadapay Private Limited with the Securities and Exchange Commission of Pakistan (No. 0136598), is regulated by the State Bank of Pakistan, and is a wholly-owned subsidiary of SadaPay Technologies Ltd., registered in the Dubai International Financial Center under commercial fintech license #3263.SadaPay Mastercard debit cards issued pursuant to a license by Mastercard Asia/Pacific Pte. Ltd.

FinTech Hive, Gate Avenue, Zone D, Level 1, Dubai Int’l Financial Centre, PO Box 507211, Dubai, UAE

86-90 Paul Street London, EC2A 4NE,
United Kingdom