920 Customer Support Representatives jobs in Pakistan

Looking for a part-time job that is flexible with your schedule?

Ace BPO Solutions is hiring Customer Service Representatives for our US based call center!

As a Customer Service Representative, you will be responsible for handling inbound and outbound calls from our clients, providing them with the best customer service experience possible.

This is a great opportunity for students from matric, intermediate and undergraduates who are looking to gain valuable work experience and earn a fixed basic salary package.

At Ace BPO Solutions, we also offer an attractive commission structure where our employees can earn up to their potential! With our commission structure, the sky's the limit for your earning.

We understand the importance of safety and convenience, especially for our female employees. That's why we offer FREE drop facility for females who live nearby.

If you're looking for a fun and supportive work environment, and a job that fits around your schedule, then apply now to join the Ace BPO Solutions team as a Customer Service Representative. We can't wait to hear from you!

Female timings: 6:30m to 11:30pm

Fixed Basic Salary Package: 20,000 plus commission.Earn up to 30,000.

"English Call Center is a professional customer service outsourcing company that provides exceptional English language support to global clients. Our experienced team of bilingual agents delivers top-notch inbound and outbound call center services, ensuring exceptional customer satisfaction. We are committed to delivering reliable, efficient, and cost-effective solutions to meet your business needs."

1. Respond to customer inquiries via phone, email, or chat in a timely and professional manner, providing accurate and complete information.
2. Resolve customer issues and complaints efficiently, finding appropriate solutions while maintaining a high level of customer satisfaction.
3. Maintain a thorough understanding of company products, services, policies, and procedures to assist customers effectively.
4. Process orders, returns, and exchanges in accordance with established guidelines.
5. Keep accurate records of customer interactions and transactions, documenting all relevant information in the CRM system.
6. Provide product recommendations and upsell/cross-sell opportunities to customers based on their needs and preferences.
7. Stay updated on industry trends, market changes, and competitor offerings to better assist customers and provide relevant information.
8. Escalate complex issues to appropriate departments for resolution and follow up until resolution is achieved.
9. Participate in training sessions and team meetings to enhance product knowledge and customer service skills.
10. Meet or exceed performance metrics and goals, including response time, resolution rate, and customer satisfaction scores.

1. High school diploma or equivalent, with at least 1-2 years of customer service experience, preferably in a fast-paced contact center environment.
2. Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
3. Strong problem-solving and critical-thinking abilities, with the ability to think quickly and make sound decisions.
4. Ability to work independently, multitask, and prioritize tasks effectively in a fast-paced environment.
5. Proficiency in using customer relationship management (CRM) software and other relevant computer applications.
6. Strong attention to detail and accuracy in data entry and documentation.
7. Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
8. Ability to work collaboratively with team members and other departments to resolve customer issues.
9. Positive attitude, resilience, and ability to handle difficult situations with professionalism and empathy.
10. Strong commitment to providing exceptional customer service and exceeding customer expectations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This job description outlines the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Other duties may be assigned based on business needs.

• Should be well spoken and have good communication skills.
• Exceptional interpersonal and rapport building skills.
• A patient and empathetic attitude.
• Strong time management and organizational skills.
• Adaptability and flexibility.
• Comfortable working in fast-paced environments.
• Troubleshooting skills, either basic or advanced, depending on the role and industry.
• Phone skills, including familiarity with complex or multi-line phone systems.

WORK LOAD IS MINIMAL. EMPLOYEE'S PRIVATE WORK IS ALLOWED WHEN FREE FROM WORK OCCUPANCY.

• Troubleshooting skills, either basic or advanced, depending on the role and industry.
• Phone skills, including familiarity with complex or multi-line phone systems.

Digitonic Corporation Businesses, Pakistan

Are you ready to take your career to the next level? We're excited to announce an employment opportunity that could be the perfect fit for you!

Job Type: Full-time

Competitive fixed salary
Attendance allowance (5000 PKR)
No monthly targets
Daily and monthly bonuses

Why Join Us?
Alongside this employment opportunity, we offer a range of perks to our employees, ensuring a rewarding and supportive work environment.

How to Apply:
Interested in joining our team? Don't miss out! Contact us today to schedule an interview.

As a Customer Service Representative, you'll play a crucial role in delivering exceptional service to our clients. Whether you're a seasoned professional or just starting out, this position offers an exciting opportunity to develop your skills and grow within our company.

Qualifications:

Education: Matriculation or Intermediate
Language Skills: Proficiency in English communication
Shift Timing: Full shift from 6 PM to 3 AM