143 Customer Support Manager jobs in Pakistan

We are looking for young, energetic, talented, and sharp individuals, both males and females, who can speak fluent English confidently for Customer Support (CCR).

This is strictly a no sales and no target salary-based job. It is a fixed salary-based position. The selected candidate will make and receive calls.

Responsibilities include:

1. Handling and resolving customer queries to their satisfaction level.
2. Providing word, excel, and secretarial support to clients.
3. Receiving, directing, and relaying telephone, email, fax, and text messages.
4. Keeping track of queries, incoming and outgoing calls.
5. Assisting the admin manager in administrative tasks.
6. Maintaining a comprehensive filing system and filing all correspondence.
7. Responding to public inquiries and handling support calls.
8. Maintaining and developing professional relations with existing and new customers.
9. Assisting staff as requested.

Excellent customer service and communication skills.
Strong data entry skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Must have perfect English communication skills.

Location: Outsourcing/Offshoring - Rawalpindi, Pakistan

Develop or update customer service policies and procedures.

Managing customer expectations.

Handling more complex inquiries and complaints.

Making sure accurate records are kept of communications with customers.

Analyzing key management information to see how well customers are being served.

Helping to recruit, train and conducting performance reviews of new staff.

2-4 years managerial experience in a highly dynamic environment.

High conversational level in communication (English).

Team building and result-oriented.

NOTE we are looking for the only Candidates with UK Calling experience.

Our Agents are responsible for a variety of different calls including
Handling inbound customer service calls
Processing inbound sales calls
Taking inbound or placing outbound collections calls
Answering technical support inquiries via incoming calls, chat or email.
Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
Performs other duties as assigned.

Requirements
Previous Call Center or Customer Service experience required.
Ability to develop rapport and demonstrate a caring attitude.
Excellent data entry and internet navigation skills.
Clear, distinct oral and written communication skills.
Must be detail oriented.
Dynamic interpersonal and judgment skills.
Professional demeanor and dependable work ethic.
Ability to work in a fast paced environment and multi task.

Information Technology and Services - Lahore, Pakistan

Join to apply for the Associate, Client Support role at ACCA Careers .

This position involves supporting investor relations teams at publicly traded companies by providing product training, best practice advisory, and collaborating across different Issuer Solutions segments. You will be part of a customer-focused team led by experienced management dedicated to developing client relationships, driving product adoption, growth, and retention in a collaborative environment.

• Becoming an expert in all of S&P Global’s corporate workflow solutions
• Providing outstanding first-level support via phone and email for corporate clients
• Maintaining strong customer relationships while supporting S&P Global’s software solutions, including login assistance and handling client queries
• Providing timely assistance to internal and external clients
• Troubleshooting via Microsoft Teams and assisting client engagement advisors with issue ticketing and escalations
• Owning inbound client queries, conducting 'how-to' training, and basic product demonstrations
• Collaborating with product teams on bugs, enhancements, and client feedback for support and innovation
• Supporting marketing efforts and updating knowledge base tools
• Tracking client interactions using the company CRM

• Working hours: 12PM EST – 9PM EST
• Bachelor's degree preferably in finance, economics, or related fields
• Fresher or up to 6 months of experience in Client Support
• Fluency in English; additional languages are a plus
• Experience in finance, investor relations, or software support is a plus
• Experience working in international environments is a plus
• Proficiency in MS Word, Excel, and Internet applications
• Excellent interpersonal and communication skills
• Ability to understand client needs and troubleshoot issues
• Strong listening skills and responsiveness
• Personal initiative, prioritization, and multi-tasking abilities
• Ability to work independently within a team

• Seniority level: Internship
• Employment type: Full-time
• Job function: Finance and Sales
• Industry: Accounting

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Super Enterprises Services (SES), Pakistan

Rotational Shift Based Job (Morning, Evening, Night).

Skills Required:

Client/customer dealing skills
Networks/IT Knowledge Preferred
Good written and verbal communication skills
Punctual
Emailing skills
MS-Office
Good in Written English.

Skills Required:

Client/customer dealing skills
Networks/IT Knowledge Preferred
Good written and verbal communication skills
Punctual
Emailing skills
MS-Office
Good in Written English.