309 Customer Success jobs in Pakistan

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

We are looking for creative problem-solvers who are eager to help our business customers scale. Reporting to the Manager of Customer Success, a Customer Success Engineer will engage with our largest customers every day, solving their problems and ensuring that they are able to grow on top of DigitalOcean. As the voice of the customer, you have the opportunity to influence product decisions while helping to build the next great cloud company!

• Respond to technical and product questions generated by our customers through tickets, emails, chats, or phone calls
• Troubleshoot application and product issues
• Quickly learn DigitalOcean systems and adapt to rapid changes
• Work both collaboratively and independently within a team setting (we love Slack!)
• Identify, communicate, and document process & policy improvement
• Incident management and escalations
• Help combat fraud and abuse on the platform
• Collaborate with other teams and departments to improve the customer's experience
• Help architect HA solutions for fast-growing and new customers

• Strong background in cloud technology and Linux systems
• Passionate about technology and customer support
• Strong identity with our brand and team culture
• Strong analytical skills and pattern recognition
• Prior experience in similar environments in Customer Success, or Solutions Architecture type roles.
• Strong communication skills, with the ability to explain technical concepts in clear and concise terms
• A desire to get the best out of everyone on their team with the ability to balance the demands of multiple constituencies, define priorities, and set appropriate expectations.

• Applied knowledge in areas like:
  • Linux, Debian, Ubuntu, Django, etc
  • Networking and Storage
  • Virtualization: KVM, Xen
• Experience with one or more database engines (MySQL, MariaDB, PostgreSQL, Redis, MongoDB).
• Bonus: Certifications such as RHCE, CKA, and/or CKAD
• Bonus: Experience troubleshooting basic and advanced Kubernetes issues, from pods and deployments to the control plane

• We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
• We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
• We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This job is located in Hyderabad, India

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Customer Success Associate page is loadedCustomer Success Associate Apply locations Lahore time type Full time posted on Posted 30+ Days Ago time left to apply End Date: December 31, 2025 (30+ days left to apply) job requisition id JR101869

Job Overview:

Join our team as a Customer Success Associate and be the frontline champion for our clients. Deliver exceptional support, troubleshoot issues, and ensure customer satisfaction. If you have a passion for building strong client relationships and providing top-tier service, this role offers an exciting opportunity in the world of IT.

Job Responsibilities:

• Channel passion for customer service and claim ownership of the customer experience including comprehensive issue resolution while collaborating with different teams.
• Research and grasp information across multiple tools while keeping the customers engaged.
• Effectively tailor communication and style to differing audiences.
• Self-manage and work independently in a fast-paced, constantly changing environment.
• Thrive in a culture where expertise is shared and feedback is welcomed.
• Effectively manage time, while showcasing the ability to multi-task, organize and prioritize.

Qualifications:

• Bachelor’s from a reputable institution.
• Minimum 0 – 2 years of experience.
• Strong written and verbal communication skills and a sound knowledge of telephone etiquette.
• Knowledge of customer service principles and methods.
• Experience in Client Communication.
• Ability to work in US timings.

Compensation and Benefits:

Financial:

• Competitive salary and bi-annual bonus.
• Fast track and uncapped career growth for high performers.
• Company-sponsored vehicle financing (car and bike).
• Interest-free loans.
• Provident Fund: CureMD matches up to 8% of your base salary.

Health and Wellness:

• In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
• Hospital treatment monitoring by company doctors.
• Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).
• Exclusive health benefits and discounts at top class clinics and labs.

? Supportive Workplace:

• Pick-up and drop-off services for female employees.
• In-house daycare facility.
• In-house gym and recreational area to unwind.

Continued Learning:

• Company-sponsored trainings, workshops, development programs and retreats.
• Paid specialized trainings/certifications.

The Difference You’ll Make:

At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you’ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we’re not just advancing technology — we’re making a tangible difference in people’s lives. Together, let’s save lives.

Customer Success Associate page is loaded

Apply locations Lahore | Time type: Full time | Posted on: Posted 5 Days Ago | End Date: December 31, 2025 (30+ days left to apply) | Job requisition id: JR101869

Job Overview:

Join our team as a Customer Success Associate and be the frontline champion for our clients. Deliver exceptional support, troubleshoot issues, and ensure customer satisfaction. If you have a passion for building strong client relationships and providing top-tier service, this role offers an exciting opportunity in the world of IT.

Job Responsibilities:

• Channel passion for customer service and claim ownership of the customer experience, including comprehensive issue resolution while collaborating with different teams.
• Research and grasp information across multiple tools while keeping the customers engaged.
• Tailor communication and style effectively to different audiences.
• Work independently and manage time efficiently in a fast-paced, constantly changing environment.
• Share expertise and welcome feedback in a collaborative culture.
• Manage multiple tasks, organize, and prioritize effectively.

Qualifications:

• Bachelor’s degree from a reputable institution.
• 0 – 2 years of experience.
• Strong written and verbal communication skills, with knowledge of telephone etiquette.
• Understanding of customer service principles and methods.
• Experience in client communication.
• Ability to work during US timings.

Compensation and Benefits:

Financial:

• Competitive salary and bi-annual bonus.
• Fast track and uncapped career growth for high performers.
• Company-sponsored vehicle financing (car and bike).
• Interest-free loans.
• Provident Fund: CureMD matches up to 8% of your base salary.

Health and Wellness:

• In-house clinic with certified doctors and 24/7 telemedicine service.
• Hospital treatment monitoring by company doctors.
• Comprehensive health coverage for immediate family (outpatient, inpatient, maternity, and parents' inpatient).
• Exclusive health benefits and discounts at top clinics and labs.

Supportive Workplace:

• Pick-up and drop-off services for female employees.
• In-house daycare facility.
• In-house gym and recreational area.

Continued Learning:

• Company-sponsored trainings, workshops, development programs, and retreats.
• Paid specialized trainings and certifications.

The Difference You’ll Make:

At CureMD, every role plays a pivotal part in transforming healthcare. Join our innovative team to contribute to groundbreaking technology that impacts patient care, healthcare efficiency, and saves lives globally. Your skills and passion will help deliver solutions supporting healthcare professionals in critical, real-time settings. Together, we’re not just advancing technology — we’re making a tangible difference in people’s lives. Together, let’s save lives.

Customer Success Executive – B2B International

Job Description
The Real Techs Pvt. Ltd., a multinational Digital Marketing company, is currently looking for a “Customer Success Executive” for our Lahore office for a US-based Campaign. This is a pure prospecting role, involving heavy outbound calling to prospective clients.

Responsibilities:

1. Generate business through proactive outreach to new customers via cold calling and strategic email campaigning.
2. Quickly develop value-based business relationships with B2B customers.
3. Identify customer needs and requirements.
4. Promote and position the strategic & tactical values of The Real Techs offerings.
5. Schedule concrete next steps with the customer and the territory specialist, typically a product demonstration.
6. Research, qualify, manage and track leads and related sales activities.
7. Function competently and competitively in a fast-paced, highly transactional call-centre environment that requires project and time management skills.
8. Develop a good relationship with the Sales lead in order to convert those leads into Sales.

Qualifications:

1. Excellent English communication and interpersonal skills.
2. 1+ years of outbound B2B sales experience OR a combination of work experience and education.
3. Demonstrable verbal and written communication skills.
4. Ability to learn quickly and think analytically.
5. Active listening skills.

Why work with us?

1. The Real Techs Pvt Ltd. means collaborating with dedicated professionals with a passion for Sales and technology.
2. When we see something that could be improved, we get to work inventing the solution.
3. Our people demonstrate our winning culture through positive and meaningful relationships.
4. We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
5. Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Job Skills:
Client Relation Building, Call Control, Call Centre Development, B2B Sales, English Communications

Job Details:

1. Industry: Information Technology
2. Functional Area: Sales & Business Development
3. Job Shift: Third Shift (Night) 06:00 PM - 03:00 AM

Location: Lahore, Pakistan

APIMatic , through its Code Generation product coupled with APIMatic Developer Experience Portal and APIMatic OpenAPI Linter, enables enterprises to document their API using OpenAPI, validate and lint it, and then create SDKs. Through our automatic solution, enterprises can cut down time for their teams and API consumers

APIMatic's free tools are used in 200+ countries, and its paid solutions are deployed by prominent Fortune 100 and Fortune 500 companies. And we're still growing! APIMatic, headquartered in New Zealand with teams in Auckland, North America, and Islamabad, is rapidly expanding its global presence.

• Drive and oversee customer adoption of the product, ensuring seamless integration and maximizing utilization to meet customer needs.
• Conduct in-depth analysis of customer requirements to identify and recommend the most impactful product features that align with their objectives.
• Cultivate and maintain strong relationships with key customer stakeholders, serving as a trusted advisor and fostering collaboration.
• Serve as the primary point of contact and escalation for customers, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.
• Leverage expertise as a subject matter expert to address customer concerns, provide tailored solutions, and optimize their experience with the product.
• Manage projects and initiatives for greater product adoption

• Proven experience working with North American and European customers.
• 2-4 years of experience in Customer Success, Customer Experience, or Relationship Management roles, with a focus on driving customer satisfaction and retention.
• Proven experience collaborating with technical teams, particularly software developers, to drive project success.
• Demonstrates a comprehensive understanding of Customer Success KPIs and workflows.
• Prior experience in Customer Support or Technical Support roles.
• Self-motivated and dependable professional capable of working independently with minimal supervision.
• Technologically adept, with a strong interest in learning new technologies.
• Demonstrated aptitude for quickly understanding new products, while identifying opportunities to maximize their potential for customer success.
• Proficient in account management and well-versed in modern CRM tools and platforms.
• Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and professionally.

• Ability to lead a team working on a world class product with global outreach.
• Exposure in dealing with customers across the globe.
• Opportunities to travel the world and carry thought leadership in the industry.
• Fun team to work with in a startup environment.
• Possibility of owning shares in the company.

FiveRivers Technologies is seeking a Customer Success Manager to manage and grow relationships with our international clients. You will act as the primary liaison between clients and internal teams. Ensuring timely communication, delivery alignment, and high client satisfaction. This is a client-facing, technically-grounded role ideal for individuals who are proactive, articulate, and delivery-focused.

Key Responsibilities

• Serve as the main point of contact for assigned clients
  
• Drive effective communication between clients and internal teams
  
• Monitor project progress and share timely updates with clients
  
• Identify and escalate risks or delays early
  
• Facilitate weekly check-ins and sprint reviews
  
• Convert client feedback into actionable tasks
  
• Support development teams in prioritizing based on client impact
  
• Build trust through consistent, transparent engagement
  

Requirements

• 2–4 years in a client-facing role within a tech services or product company
  
• Bachelor’s degree in Computer Science or related field
  
• Solid technical understanding of end-to-end product development
  
• Excellent verbal and written communication in English
  
• Confident, outgoing personality with strong interpersonal skills
  
• Experience working with US-based clients
  
• Familiarity with agile/scrum methodologies
  
• Organized, responsive, and solutions-driven
  

3 weeks ago Be among the first 25 applicants

About The Company

Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefitting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your workday. Our Mission is to provide an affordable solution to growing companies through strategic task delegation. We envision creating an eco-system that resonates the human touch every business needs.

About The Company

Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefitting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your workday. Our Mission is to provide an affordable solution to growing companies through strategic task delegation. We envision creating an eco-system that resonates the human touch every business needs.

About The Role

We are looking for a Customer Success Executive who can manage a portfolio of clients, build strong relationships, identify growth opportunities, and proactively mitigate churn risks. The ideal candidate will have a sales-driven mindset, a consultative approach, and

the ability to operate with minimal handholding in a fast-paced remote environment. You have to be a DOER.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Develop a deep understanding of each client’s business, needs, and goals.
• Conduct regular check-ins and business reviews to assess satisfaction and identify
  
  

• Monitor client usage, engagement, and satisfaction using internal tools and KPIs.
• Anticipate and identify potential churn risks, working proactively to address them.
• Collaborate with Sales, Product, and Operations teams to ensure a seamless client
  
  

• Support onboarding of new clients, ensuring quick adoption and strong early
  
  

• Maintain CRM records and documentation with timely updates.
  
  

• Experience: Minimum 2 years in Customer Success, Account Management, or B2B
  
  

• Experience in a service-based or outsourcing environment is a strong plus.
• Excellent written and verbal communication
• High emotional intelligence and empathy
• Ability to multi-task and prioritize in a deadline-driven environment
• Confident handling objections and conducting strategic conversations with
  
  

• Mindset: Goal-oriented, proactive, self-starter who is comfortable working
  
  

• Technical: Proficiency in CRM tools (e.g., HubSpot, Salesforce), G-Suite, and basic
  
  

• Experience working with virtual teams or in remote customer-facing roles
• Familiarity with US-based client expectations and professional standards
• Background in SaaS, outsourcing, or BPO is a plus
  
  

• Base Salary: Market Competitive.
• Allowances: Internet, Electricity.
• Medical Insurance.
• Performance-based bonuses.
• Annual Bonus and Increments.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Outsourcing and Offshoring Consulting

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Karachi, Pakistan | Posted on 03/20/2025

D·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. To achieve our target of growing to a $200 million company within the next 24 months, we are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value-based relationship with them.

The purpose of this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and taking full responsibility for their success, retention, and growth. The Account Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage products & services.

Key Responsibilities:

• Customer Onboarding: Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform’s features and capabilities.
• Relationship Management: Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
• Customer Health Monitoring: Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
• Issue Resolution: Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
• Training and Education: Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
• Renewals & Upselling: Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
• Customer Advocacy: Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
• Metrics and Reporting: Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
• Churn Prevention: Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.

Must have qualifications:

• Proven minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
• Strong understanding of SaaS business models and customer success principles.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
• Ability to analyze customer data, identify trends, and proactively offer solutions.
• Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
• Problem-solving mindset with the ability to navigate complex customer issues.
• Strong organizational and multitasking skills with a focus on details.
• Bachelor's degree in Business, Marketing, or related field (preferred).

D.engage is an equal opportunity employer committed to diversity and creating an inclusive workplace.

Job Type

Full-time

Description

Summary

As a Customer Success Specialist, you will be responsible for building and maintaining strong relationships with our customers. You will work closely with clients to understand their needs, provide solutions, and ensure they achieve their desired outcomes with our products and services. Your goal is to drive customer satisfaction, retention, and growth.

Job Responsibilities

• Develop and maintain strong relationships with customers to ensure their success and satisfaction.
• Serve as the primary point of contact for customers, addressing their inquiries and resolving any issues they may encounter.
• Conduct regular check-ins with customers to understand their needs and provide proactive support.
• Collaborate with internal teams to ensure customer needs are met and to provide feedback for product improvements.
• Monitor customer usage and engagement with our products and services, identifying opportunities for upselling and cross-selling.
• Provide training and onboarding support to new customers to ensure a smooth transition and successful adoption of our products.
• Track and report on customer success metrics, including customer satisfaction, retention rates, and product usage.
• Understand all of NES’ services
• Manage all individual customer touch points regarding troubleshooting, cancellations, collections, etc.
• Manage customer data flow
• Manage communication plan for all active customers
• Maintain Expertise on the sub
• Regularly analyze data and propose solutions.
• Other duties as assigned
  
  

• Bachelor’s degree, preferably in business or communications
• 3-5 years of experience managing a customer/client services, experience or success team
• Demonstrated ability to resolve customer issues
• Proficiency in MS Office Suite
• Experience in data management systems, such as Hansen or similar
• Experience with CRM, such as HubSpot or similar
• Strong attention to detail
• Exhibited capability of building and maintaining relationships
• Demonstrates understanding the nuances of communication and interpersonal relationships
• Flexibility and adaptability to changing requirements
  
  

• 1-2 years of experience in billing or service in the energy industry
• Experience in renewable energy
• Experience Procore or similar construction management software
  
  

• While performing the duties of this job, the employee is regularly required to talk or listen.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.