406 Customer Solutions jobs in Pakistan

Customer Solutions Specialist - SMB at WellnessLiving

Title: Customer Solutions Specialist - SMB

Location: Plot no:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad

Working Hours: Eastern Time Zone (between 6 pm to 6 am Pakistan time)

Job Nature: Permanent, Full-time (40 hours per week)

About Us:

WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.

When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking, continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.

About You:

Are you solely focused on closing tickets as fast as possible? If yes, DO NOT APPLY! At WellnessLiving, putting our customers first is at the heart of everything we do, and the Customer Solutions team lives by this core value every day. We believe in solving problems together—valuing empathy, clear communication, and understanding above all else. Our team takes pride in delivering thoughtful, effective solutions while staying focused on the needs of our customers.

As a Customer Solutions Specialist, you’ll be the first point of contact for our customers, driven by a genuine passion for helping others and ensuring their success. You’ll take ownership of each issue and be responsible for providing well-communicated, personalized solutions, no matter how complex. Your problem-solving skills and technical knowledge will ensure that customers feel supported and understood at every step.

If you’re ready to make a real impact by solving meaningful customer issues, understanding their business needs, and delivering exceptional service, WellnessLiving is the place for you.

Key Responsibilities:

• Answer inbound calls & emails from customers
• Answer call-back requests from customers
• Provide software support by troubleshooting technical issues or general account queries
• Investigate the root cause of issues using system knowledge
• Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts
• Flag customers who demonstrate problematic or negative behavior appropriately
• Promote and maintain a high-quality, professional, service-oriented company image among our customer base
• Assist Customer Success Trainees as a training buddy to monitor their email & phone skills before graduation

Skills & Qualification:

• 1 to 3 years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia). Experience in the SaaS industry is a competitive edge.
• Highly organized and detail-oriented
• A solution-oriented approach to problem-solving
• Familiarity with the operations and needs of a business owner in small-to-medium-sized businesses
• Strong interpersonal skills and proficiency in English communication (both written & verbal)
• Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams
• Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA
• High energy level demonstrated the drive to succeed and comfortable with urgency

What we Offer:

• Competitive salary package based on experience
• Comprehensive Group Health and Life Insurance
• Gratuity
• EOBI
• Transport facility (if place of residency is within a 20-kilometer radius of the company’s address) / Fuel allowance
• Paid time off (Annual, Sick, Casual, Bereavement, Parental)
• Quarterly Bonuses
• Staff recognition programs
• Staff training programs
• Career progression. We have a long-standing history of promotion from within
• An enriched workplace culture that supports growth, development, and, most importantly, having fun!

Next Steps:

• Telephonic call
• Online initial interview and written assessment
• Online final interview

Note: Only shortlisted candidates will be contacted due to the high volume of applications.

We appreciate your time and look forward to reviewing your application.

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Title: Senior Director, Customer Solutions and Operations

Work Location: Islamic Republic of Pakistan

Division & Department: POM / PMO

Position Reports to: General Manager, Pakistan Tax Stamp

Company Values

All Authentix employees are expected to embrace our Company values in the performance of their respective tasks and duties.

Always With Integrity .Authentixians Value

• Teaming and collaboration
• Advancing science and technology - for a better world
• Dedicating ourselves to our clients’ success
• Competing and winning in the marketplace
  
  

Job Summary

The role of Director, Customer solutions and operations, Pakistan Tax Stamp, is a key leadership position within the Pakistan Tax Stamp program and will serve on the Senior Leadership team reporting into the General Manager. This high visibility program will be characterized by frequent and often challenging communications with program stakeholders and government officials. Success in this position will require the ability to demonstrate the program value and its success in increasing federal tax revenue and decreasing illicit trade.

Summary Of Essential Job Functions

The essential functions listed below are representative of the functions that must be performed to satisfactorily fulfill the purpose of this job. Additional functions and duties may be assumed or assigned from time-to-time.

• Planning and Control
• Cost forecasting of operations – update monthly delivery cost forecast based on current outlook and share with Finance
• Demand and order planning – update weekly demand forecasts for Operations for tax stamps, consumable materials and necessary equipment
• Conduct other resource planning including headcount as necessary for operations
• Define and schedule team building (Internal as well as including FBR and separately with consortium partners) activities as appropriate
• Provide pre-sales and Sales, support to the Rev Ops organization
• Identification of the new TTS industries or offerings for the current industries
• Gate 4 review preparation in coordination with the Rev Ops Team
• Assist with proposal, schedule and cost model generation
• Cost Management
• Interface with finance to maintain accurate budget reports and forecasts on a weekly basis for operations
• Update PO tracker and maintain accurate cash flow forecasts on a weekly basis
• Identify main cost contributors (e.g. Pareto analysis) and put action plans in place to control or reduce cost of operations – review monthly
• Change Management – where there is a change in solution/new solution
• Develop and follow a change management process to document change requests when changes are identified that impact schedule, cost or scope on the project
• Regularly submit project change requests for client approval. Once approved, update project plan to reflect approved changes.
• Risk Management – regularly identify known operations related risks, update on a risk register and develop mitigation plan to monitor, resolve, eliminate or accept these risks
• Contract and subcontract management
• Perform contract management and administration of new contracts
• Work closely with the internal legal team for new contracts/amendments
• On at least a semi-annual basis, review contract deliverables for operations with partnering agreements between consortium members
• Communication Management
• Communicate project progress on operations, timelines, status, schedules, risks, issues, and resolutions to key stakeholders and management via verbal and written status reports.
• Currently communicated monthly to Authentix executive management – notable exceptions should be reported immediately.
• Establish a regular operations reporting cadence and report format that works for the FBR
• Define and execute appropriate industry outreach and education prior to implementation, during implementation, and into production
• Facilitate meetings with the cross-functional project team to accomplish defined operational project goals and objectives
• Develop metrics and key performance indicators for DM and GM
• Develop program specific documentation and procedures for operations
  
  

Knowledge, Skills And Abilities

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required to satisfactorily perform the essential functions of this job.

• ESSENTIAL
• B. Sc/BE Engineering
• > 20 years’ operations leadership experience managing technology solutions in complex environments including close collaboration with program partners and stakeholders
• Management and leadership of direct reports
• Demonstrated decision-making skills
• Experience communicating with government officials and national level organizations and leaders, as well as networking with industry leaders
• Relevant operations management experience
• Able to build and maintain, effective client relationships
• Excellent written, verbal communication and presentation skills
• Proficient with MS Office
• DESIREABLE
• MBA in Business will be an additional advantage
• Ability to prioritize a diverse and heavy workload and meet stringent deadlines.
• Analytical, numerical data evaluation experience
• Familiarity with track and trace systems will be an added advantage and preferred
• Detail-oriented and organized with strong initiative and sense of ownership with all aspects of the job
• Understanding of the supply chains we are supporting
  
  

Special Requirements

• Due to the work requirements of this position, it is not a normal Monday to Friday, 9 to 5 job:
• There may be some occasions when work will be required in the evenings and or at weekends.
• There may be a requirement to travel some weekends or evenings.
• There is an estimate of up to 30% in country travelling required for this role and candidates should have no barriers or impediments to travel by air, road, rail or sea.
• Fluency in English and Urdu
  

NOTIFICATION

This Job Description is intended to describe the general nature and level of work being performed by people assigned to this job and is not considered an exhaustive list of all responsibilities, duties and required skills. This Job Description does not constitute an offer of employment. The employment relationship between the Company and its employees is “At-Will” and based on mutual consent. #J-18808-Ljbffr

Title:

Senior Director, Customer Solutions and Operations

Work Location:

Islamic Republic of Pakistan

Division & Department:

POM / PMO

Position Reports to:

General Manager, Pakistan Tax Stamp

Company Values

All Authentix employees are expected to embrace our Company values in the performance of their respective tasks and duties.

Always With Integrity .Authentixians Value

Teaming and collaboration Advancing science and technology - for a better world Dedicating ourselves to our clients’ success Competing and winning in the marketplace

Job Summary

The role of Director, Customer solutions and operations, Pakistan Tax Stamp, is a key leadership position within the Pakistan Tax Stamp program and will serve on the Senior Leadership team reporting into the General Manager. This high visibility program will be characterized by frequent and often challenging communications with program stakeholders and government officials. Success in this position will require the ability to demonstrate the program value and its success in increasing federal tax revenue and decreasing illicit trade.

Summary Of Essential Job Functions

The essential functions listed below are representative of the functions that must be performed to satisfactorily fulfill the purpose of this job. Additional functions and duties may be assumed or assigned from time-to-time.

Planning and Control Cost forecasting of operations – update monthly delivery cost forecast based on current outlook and share with Finance Demand and order planning – update weekly demand forecasts for Operations for tax stamps, consumable materials and necessary equipment Conduct other resource planning including headcount as necessary for operations Define and schedule team building (Internal as well as including FBR and separately with consortium partners) activities as appropriate Provide pre-sales and Sales, support to the Rev Ops organization Identification of the new TTS industries or offerings for the current industries Gate 4 review preparation in coordination with the Rev Ops Team Assist with proposal, schedule and cost model generation Cost Management Interface with finance to maintain accurate budget reports and forecasts on a weekly basis for operations Update PO tracker and maintain accurate cash flow forecasts on a weekly basis Identify main cost contributors (e.g. Pareto analysis) and put action plans in place to control or reduce cost of operations – review monthly Change Management – where there is a change in solution/new solution Develop and follow a change management process to document change requests when changes are identified that impact schedule, cost or scope on the project Regularly submit project change requests for client approval. Once approved, update project plan to reflect approved changes. Risk Management – regularly identify known operations related risks, update on a risk register and develop mitigation plan to monitor, resolve, eliminate or accept these risks Contract and subcontract management Perform contract management and administration of new contracts Work closely with the internal legal team for new contracts/amendments On at least a semi-annual basis, review contract deliverables for operations with partnering agreements between consortium members Communication Management Communicate project progress on operations, timelines, status, schedules, risks, issues, and resolutions to key stakeholders and management via verbal and written status reports. Currently communicated monthly to Authentix executive management – notable exceptions should be reported immediately. Establish a regular operations reporting cadence and report format that works for the FBR Define and execute appropriate industry outreach and education prior to implementation, during implementation, and into production Facilitate meetings with the cross-functional project team to accomplish defined operational project goals and objectives Develop metrics and key performance indicators for DM and GM Develop program specific documentation and procedures for operations

Knowledge, Skills And Abilities

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required to satisfactorily perform the essential functions of this job.

ESSENTIAL B. Sc/BE Engineering > 20 years’ operations leadership experience managing technology solutions in complex environments including close collaboration with program partners and stakeholders Management and leadership of direct reports Demonstrated decision-making skills Experience communicating with government officials and national level organizations and leaders, as well as networking with industry leaders Relevant operations management experience Able to build and maintain, effective client relationships Excellent written, verbal communication and presentation skills Proficient with MS Office DESIREABLE MBA in Business will be an additional advantage Ability to prioritize a diverse and heavy workload and meet stringent deadlines. Analytical, numerical data evaluation experience Familiarity with track and trace systems will be an added advantage and preferred Detail-oriented and organized with strong initiative and sense of ownership with all aspects of the job Understanding of the supply chains we are supporting

Special Requirements

Due to the work requirements of this position, it is not a normal Monday to Friday, 9 to 5 job: There may be some occasions when work will be required in the evenings and or at weekends. There may be a requirement to travel some weekends or evenings. There is an estimate of up to 30% in country travelling required for this role and candidates should have no barriers or impediments to travel by air, road, rail or sea. Fluency in English and Urdu

NOTIFICATION

This Job Description is intended to describe the general nature and level of work being performed by people assigned to this job and is not considered an exhaustive list of all responsibilities, duties and required skills. This Job Description does not constitute an offer of employment. The employment relationship between the Company and its employees is “At-Will” and based on mutual consent. #J-18808-Ljbffr

Join to apply for the Customer Engineer - DSPM Solutions role at Securiti

We’re seeking a technically fluent Customer Engineer to join our Engineering organization and serve as a critical link between Engineering and Go-to-Market (GTM) teams, including Sales Engineering, Professional Services, and Enablement.

This role is embedded within the Development organization and focuses on helping the GTM teams understand, configure, and support deployments of our Data Security Posture Management (DSPM) platform. While the role is not directly customer-facing, it requires a deep understanding of the product and underlying technologies to ensure field teams are well-supported during pre-sales and post-sales phases.

This is an excellent opportunity for someone with a strong technical foundation who wants to stay close to the technology, without being in a traditional coding role.

Key Responsibilities:

• Act as a technical liaison between the Engineering team and GTM teams (Sales Engineering, Professional Services, etc.), enabling them with product knowledge, tooling, setup, and deployment support.
• Work closely with Engineering to understand new features, deployment requirements, and system behaviors, and translate them into documentation, enablement content, demo environments, and tooling.
• Assist in internal setup and deployment of DSPM components (Kubernetes-based microservices, data connectors, APIs), and help validate internal staging/demo environments.
• Help develop internal technical resources such as playbooks, integration guides, architecture diagrams, and field enablement materials.
• Support the GTM team with API usage, scripting (e.g., Python), and basic troubleshooting, especially during proof-of-concept or pilot phases.
• Read, interpret, and sometimes modify basic code or configuration files to support debugging or integration efforts.
• Validate deployment workflows across cloud platforms (AWS, GCP, Azure) and ensure alignment with field practices.

Required Qualifications

• 3+ years in a technical role within an engineering or product-focused organization (e.g., dev support, sales enablement, QA, technical consulting).
• Strong understanding of modern cloud-native stacks, including:

• Kubernetes and containerized services
• Cloud infrastructure (AWS/GCP/Azure)
• Data infrastructure (SQL, data lakes, data warehouses)

• Comfort with scripting in Python or shell for automation, API work, or testing.
• Ability to read and understand application code (Python, YAML, JSON) for troubleshooting and deployment support.
• Strong communication skills for internal enablement and cross-functional understanding.

Nice To Have

• Familiarity with DSPM, CSPM, or related data security tools.
• Experience in Sales Engineering enablement, solution delivery, or product support roles.
• Experience with DevOps tools like Helm, Terraform, Docker, CI/CD pipelines.
• Knowledge of compliance/risk management concepts (SOC 2, GDPR).
• Experience in fast-paced, high-growth environments or with distributed teams.

Why This Role Is Unique

• Embedded in the Engineering team but plays a key role in enabling go-to-market execution.
• Stay technical—work with modern cloud infrastructure, APIs, and data systems—without full-time software development duties.

High visibility and impact across product, engineering, and field organizations. Ideal for someone who loves solving technical problems, enabling others, and working on cutting-edge security tech—without needing to be a full-time coder.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Software Development

This job posting is active. No indications of expiration are present.

#J-18808-Ljbffr

Join to apply for the

Customer Engineer - DSPM Solutions

role at

Securiti

We’re seeking a technically fluent Customer Engineer to join our Engineering organization and serve as a critical link between Engineering and Go-to-Market (GTM) teams, including Sales Engineering, Professional Services, and Enablement.

This role is embedded within the Development organization and focuses on helping the GTM teams understand, configure, and support deployments of our Data Security Posture Management (DSPM) platform. While the role is not directly customer-facing, it requires a deep understanding of the product and underlying technologies to ensure field teams are well-supported during pre-sales and post-sales phases.

This is an excellent opportunity for someone with a strong technical foundation who wants to stay close to the technology, without being in a traditional coding role.

Key Responsibilities:

Act as a technical liaison between the Engineering team and GTM teams (Sales Engineering, Professional Services, etc.), enabling them with product knowledge, tooling, setup, and deployment support.

Work closely with Engineering to understand new features, deployment requirements, and system behaviors, and translate them into documentation, enablement content, demo environments, and tooling.

Assist in internal setup and deployment of DSPM components (Kubernetes-based microservices, data connectors, APIs), and help validate internal staging/demo environments.

Help develop internal technical resources such as playbooks, integration guides, architecture diagrams, and field enablement materials.

Support the GTM team with API usage, scripting (e.g., Python), and basic troubleshooting, especially during proof-of-concept or pilot phases.

Read, interpret, and sometimes modify basic code or configuration files to support debugging or integration efforts.

Validate deployment workflows across cloud platforms (AWS, GCP, Azure) and ensure alignment with field practices.

Required Qualifications

3+ years in a technical role within an engineering or product-focused organization (e.g., dev support, sales enablement, QA, technical consulting).

Strong understanding of modern cloud-native stacks, including:

Kubernetes and containerized services

Cloud infrastructure (AWS/GCP/Azure)

Data infrastructure (SQL, data lakes, data warehouses)

Comfort with scripting in Python or shell for automation, API work, or testing.

Ability to read and understand application code (Python, YAML, JSON) for troubleshooting and deployment support.

Strong communication skills for internal enablement and cross-functional understanding.

Nice To Have

Familiarity with DSPM, CSPM, or related data security tools.

Experience in Sales Engineering enablement, solution delivery, or product support roles.

Experience with DevOps tools like Helm, Terraform, Docker, CI/CD pipelines.

Knowledge of compliance/risk management concepts (SOC 2, GDPR).

Experience in fast-paced, high-growth environments or with distributed teams.

Why This Role Is Unique

Embedded in the Engineering team but plays a key role in enabling go-to-market execution.

Stay technical—work with modern cloud infrastructure, APIs, and data systems—without full-time software development duties.

High visibility and impact across product, engineering, and field organizations. Ideal for someone who loves solving technical problems, enabling others, and working on cutting-edge security tech—without needing to be a full-time coder.

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Software Development

This job posting is active. No indications of expiration are present.

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We are a bunch of humans working in Xumerz Inc towards a common goal. Our usual mornings start with welcoming our team-members with handshakes and ice breakers. However, when it comes to work, we are one professional team dedicated to our tasks and trained for high performance.

We are a product-based company (we own products, not just projects) established in 1995; hence, growth and performance-oriented. Some of our team members have been with us for almost 2 decades now. Headquartered in Seattle, USA, we have our offshore offices in Canada, Peshawar, and Lahore.

If you think you have a good command of English and are willing to learn and grow, either apply online or call me at 0312-933-1121.

Job Specification

Core Requirements:

• Excellent verbal communication skills in the English language.
• Establish a friendly and good working relationship with customers.
• Highly responsible, dependable, and with high attendance.
• Fast learner.
• Able to work till late hours; 4:00 PM till 1:00 AM (night) to be precise.
• Proactive attitude and ability to work under stress.
• Team up with software developers to gain knowledge of new software versions and/or bug reporting.

Other Responsibilities:

• Provide IT technical support remotely and log call details.
• Remote software installation and troubleshooting.
• Working knowledge of remote support.
• Computer Science or IT (related) background.
• Basic to intermediate knowledge of SQL Server troubleshooting/installation.
• Support the roll-out of new applications.
• Respond within agreed time limits to call-outs.

Information Technology and Services - Peshawar, Pakistan

About Us

In 1995, a technologist teamed up with a group of entrepreneurs to help businesses migrate to the then latest 32-bit technology; today, the same technologist and the same group of entrepreneurs continue their services and help businesses migrate to the latest technologies.

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1 month ago Be among the first 25 applicants

Inbox is seeking a highly skilled and proactive Technical Support Specialist to manage and optimize our virtual infrastructure environment. This role will involve administering, designing, and deploying VMware and Hyper-V products while ensuring the performance, availability, and reliability of both virtual and physical infrastructure. The ideal candidate will have extensive experience in managing virtual environments, troubleshooting complex issues, and maintaining documentation to support continuous operations.

Responsibilities

• Administer, configure, and maintain virtual infrastructure solutions using VMware and Hyper-V products.
• Design, deploy, and optimize virtual environments based on business needs and capacity planning
• Perform detailed performance tuning for both virtual and physical infrastructure.
• Conduct capacity planning and forecasting to ensure optimal resource utilization and scalability
• Configure and manage Virtual Infrastructure High Availability (HA), Site Recovery Manager (SRM), Distributed Resource Scheduler (DRS), Resource Pools, Raw Device Mapping (RDM), vMotion, Storage vMotion, and MSCS.
• Troubleshoot and resolve issues related to high availability and disaster recovery configurations
• Manage vSwitch, Dynamic vSwitch, port groups, security settings, and teaming configurations to ensure efficient networking within the virtual environment
• Create and maintain accurate documentation, including SOPs, SLAs (Service Level Agreements), and change management logs
• Ensure the smooth operation of virtual infrastructure on a 24/7 basis, responding to incidents and outages promptly.
• Provide first and second-line support for virtual infrastructure-related incidents and escalate issues as necessary
  
  

Requirements

• Bachelor's degree in computer science or a related field
• Minimum 2 - 4 years of experience in technical support or a related field
• In-depth knowledge and hands-on experience with VMware vSphere, Hyper-V, and related virtual infrastructure technologies.
• Strong understanding of networking concepts, including vSwitch, Dynamic vSwitch, and port group management.
• Proficiency in virtual machine migrations, vMotion, Storage vMotion, and HA/DR configurations
• Experience with infrastructure monitoring tools such as vCenter, SCVMM, VeeamONE, or similar tools
• Strong analytical and troubleshooting skills with the ability to resolve complex virtual infrastructure issues
• Strong documentation skills for creating SOPs, technical documentation, and reports.
• Familiarity with change management processes and best practices

Seniority level

• Seniority level Associate

Employment type

• Employment type Contract

Job function

• Job function Other
• Industries IT Services and IT Consulting

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Client Systems Technical Support Administrator WASH Specialist( Strategic & Technical Support)Retainer Contract Remote Support Center (RSC) Quality Auditor EdTech Specialist / Supervisor – LMS Implementation & Support Specialist/Expert OSS/SD Operations & Support (Proactive Pipeline)

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As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both Spanish and English.

What You’ll Do



Provide bilingual Spanish & English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale



What We’re Looking For



Bilingual: Fluent in speaking Spanish and English (US)
Skilled in written communication (both Spanish and English)
Natural instinct to empathize with users
Strong analytical skills
Excellent verbal and written communications skills
Native or bilingual spoken and written English skills
Comfortable with rotational shifts

#J-18808-Ljbffr

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function.

What You'll Do:

• Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

What We're Looking For:

• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Noticehere .

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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