919 Customer Service Skills jobs in Pakistan
Customer Service Representative
Karachi, Sindh
MM Wide Visions
Posted today
Job Viewed
Job Description
Come and join our excellent and rapidly growing team. We are a business outsource provider company seeking experienced professional individuals for the position of Customer Service Representative. Job Specification
Requirements: Minimum 1 year of experience. Good IT Skills (Basic Networking, Computer Hardware, Excel, Word, etc.) Fluency in English is mandatory, along with good telephone etiquette. Reliable, punctual, and a team player. Flexible with day and night shifts. Preferred: Knowledge of UK geographical locations is a plus. Our aim is to consistently deliver excellent customer service in the communities we serve. As an integral part of the community, we strive to provide the best possible service. We have ambitious growth plans and are looking for qualified individuals passionate about customer service. Location: Information Technology and Services - Karachi, Pakistan
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Requirements: Minimum 1 year of experience. Good IT Skills (Basic Networking, Computer Hardware, Excel, Word, etc.) Fluency in English is mandatory, along with good telephone etiquette. Reliable, punctual, and a team player. Flexible with day and night shifts. Preferred: Knowledge of UK geographical locations is a plus. Our aim is to consistently deliver excellent customer service in the communities we serve. As an integral part of the community, we strive to provide the best possible service. We have ambitious growth plans and are looking for qualified individuals passionate about customer service. Location: Information Technology and Services - Karachi, Pakistan
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Customer Service Representative
Lahore, Punjab
Marketing max ltd
Posted today
Job Viewed
Job Description
About Us
At Marketing Max Ltd., we are a leading marketing company dedicated to delivering innovative advertising solutions to our clients. Our mission is to enable businesses to connect with their target audience effectively and efficiently through tailored strategies that maximize their return on investment. We pride ourselves on our dynamic work environment and focus on teamwork, creativity, and results-driven solutions. Job Overview
As a Customer Service Representative at Marketing Max Ltd., you will be the frontline liaison between our clients and our internal teams. Your primary responsibility will be to ensure that clients receive excellent service and support concerning our digital marketing services, including SEO, social media management, content marketing, and analytics. You will address inquiries, resolve issues, and help clients maximize the value of our services. Key Responsibilities
Client Communication: Respond to client inquiries via phone, email, and chat in a timely and professional manner. Provide clear explanations and guidance regarding our digital marketing services, processes, and policies. Maintain an empathetic and positive attitude when addressing client concerns. Issue Resolution: Diagnose and troubleshoot client issues related to digital marketing campaigns and services. Collaborate with relevant internal teams (e.g., marketing, IT) to resolve complex issues efficiently. Follow up with clients to ensure their issues are resolved and satisfaction is achieved. Client Onboarding: Assist in the onboarding process for new clients by guiding them through our services and helping them understand how to get started. Provide training and resources to clients to help them utilize our tools and platforms effectively. Feedback Management: Collect and analyze client feedback to identify areas for improvement in our services. Communicate client feedback to internal teams to enhance service offerings and client experience. Documentation and Reporting: Maintain accurate records of client interactions, inquiries, and transactions in our customer relationship management (CRM) system. Prepare regular reports on customer service metrics and feedback trends. Continuous Learning: Stay updated on industry trends and digital marketing best practices to provide informed support to clients. Participate in ongoing training and development opportunities to enhance your skills and knowledge. Qualifications
Bachelor’s degree in business, Marketing, or a related field (preferred). Proven experience in customer service or a related field, preferably within a digital marketing environment. Strong understanding of digital marketing concepts and tools (e.g., SEO, PPC, social media). Excellent communication and interpersonal skills, both written and verbal. Problem-solving skills and the ability to think critically. Proficiency in CRM software and Microsoft Office Suite (Excel, Word, Outlook). Ability to work in a fast-paced environment and manage multiple tasks effectively. Why Join Us
Opportunity to work in a dynamic and growing industry. Supportive and collaborative team environment. Ongoing professional development and training opportunities. Competitive salary and benefits package. How to Apply
If you are passionate about customer service and advertising and ready to join a team that values innovation and results, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and explaining why you would be a great f it for this role to with the subject line “Customer Service Representative Application – (Your Name).” Marketing Max Ltd. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Contract Contract length: 12 months Pay: Rs60,000.00 - Rs70,000.00 per month Ability to commute/relocate: Lahore: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Relevant: 3 years (Preferred) Language: English (Preferred) Work Location: In person
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At Marketing Max Ltd., we are a leading marketing company dedicated to delivering innovative advertising solutions to our clients. Our mission is to enable businesses to connect with their target audience effectively and efficiently through tailored strategies that maximize their return on investment. We pride ourselves on our dynamic work environment and focus on teamwork, creativity, and results-driven solutions. Job Overview
As a Customer Service Representative at Marketing Max Ltd., you will be the frontline liaison between our clients and our internal teams. Your primary responsibility will be to ensure that clients receive excellent service and support concerning our digital marketing services, including SEO, social media management, content marketing, and analytics. You will address inquiries, resolve issues, and help clients maximize the value of our services. Key Responsibilities
Client Communication: Respond to client inquiries via phone, email, and chat in a timely and professional manner. Provide clear explanations and guidance regarding our digital marketing services, processes, and policies. Maintain an empathetic and positive attitude when addressing client concerns. Issue Resolution: Diagnose and troubleshoot client issues related to digital marketing campaigns and services. Collaborate with relevant internal teams (e.g., marketing, IT) to resolve complex issues efficiently. Follow up with clients to ensure their issues are resolved and satisfaction is achieved. Client Onboarding: Assist in the onboarding process for new clients by guiding them through our services and helping them understand how to get started. Provide training and resources to clients to help them utilize our tools and platforms effectively. Feedback Management: Collect and analyze client feedback to identify areas for improvement in our services. Communicate client feedback to internal teams to enhance service offerings and client experience. Documentation and Reporting: Maintain accurate records of client interactions, inquiries, and transactions in our customer relationship management (CRM) system. Prepare regular reports on customer service metrics and feedback trends. Continuous Learning: Stay updated on industry trends and digital marketing best practices to provide informed support to clients. Participate in ongoing training and development opportunities to enhance your skills and knowledge. Qualifications
Bachelor’s degree in business, Marketing, or a related field (preferred). Proven experience in customer service or a related field, preferably within a digital marketing environment. Strong understanding of digital marketing concepts and tools (e.g., SEO, PPC, social media). Excellent communication and interpersonal skills, both written and verbal. Problem-solving skills and the ability to think critically. Proficiency in CRM software and Microsoft Office Suite (Excel, Word, Outlook). Ability to work in a fast-paced environment and manage multiple tasks effectively. Why Join Us
Opportunity to work in a dynamic and growing industry. Supportive and collaborative team environment. Ongoing professional development and training opportunities. Competitive salary and benefits package. How to Apply
If you are passionate about customer service and advertising and ready to join a team that values innovation and results, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and explaining why you would be a great f it for this role to with the subject line “Customer Service Representative Application – (Your Name).” Marketing Max Ltd. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Contract Contract length: 12 months Pay: Rs60,000.00 - Rs70,000.00 per month Ability to commute/relocate: Lahore: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Relevant: 3 years (Preferred) Language: English (Preferred) Work Location: In person
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1
Customer Service Representative
Lahore, Punjab
Fairways Logistics
Posted today
Job Viewed
Job Description
Overview Job Title: Customer Service Representative (Sales)
Company: Fairways Logistics
Location: DHA Phase 6, Lahore
Shift: Night | 7:30 PM – 4:30 AM (Mon–Fri)
About the Role Fairways Logistics is hiring sales-driven Customer Service Representatives to handle US/Canada clients. You’ll manage calls, resolve issues, promote logistics services, and convert leads into long-term customers. This in-office night role requires excellent English communication, strong sales skills, and the ability to thrive under pressure.
Responsibilities
Handle inbound/outbound calls professionally.
Understand client needs, upsell, and close deals.
Meet sales KPIs and maintain CRM records.
Resolve issues with empathy and coordinate with teams.
Stay updated on services and industry trends.
Requirements
Experience in customer service/telesales (logistics/BPO preferred).
Fluent English (spoken & written).
Confident, persuasive, and target-oriented.
Must work full-time night shift in-office.
Perks
Competitive salary + performance incentives.
Professional, growth-focused environment.
Job Type: Full-time
Pay: Rs50,000.00 - Rs100,000.00 per month
Work Location: In person
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Company: Fairways Logistics
Location: DHA Phase 6, Lahore
Shift: Night | 7:30 PM – 4:30 AM (Mon–Fri)
About the Role Fairways Logistics is hiring sales-driven Customer Service Representatives to handle US/Canada clients. You’ll manage calls, resolve issues, promote logistics services, and convert leads into long-term customers. This in-office night role requires excellent English communication, strong sales skills, and the ability to thrive under pressure.
Responsibilities
Handle inbound/outbound calls professionally.
Understand client needs, upsell, and close deals.
Meet sales KPIs and maintain CRM records.
Resolve issues with empathy and coordinate with teams.
Stay updated on services and industry trends.
Requirements
Experience in customer service/telesales (logistics/BPO preferred).
Fluent English (spoken & written).
Confident, persuasive, and target-oriented.
Must work full-time night shift in-office.
Perks
Competitive salary + performance incentives.
Professional, growth-focused environment.
Job Type: Full-time
Pay: Rs50,000.00 - Rs100,000.00 per month
Work Location: In person
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2
Customer Service Representative
Karachi, Sindh
Sales Services Abt UK Limited
Posted 1 day ago
Job Viewed
Job Description
Answer customer calls and emails, answer customer inquiries. Handle customer complaints and issues, provide solutions and ensure customer satisfaction. Maintain customer records, update and manage customer information. Assist sales and marketing departments in processing customer orders and service requests. Track customer feedback and provide improvement suggestions to improve service quality. Perform other customer service related tasks. Job Specification
Verbal Communication: Express information clearly and be able to explain complex issues in a language that customers understand. Written Communication: Respond to customer inquiries in email or online chat accurately and concisely. Active Listening: Listen to customer needs and problems to ensure full understanding. Analytical Skills: Quickly identify the root cause of problems and provide effective solutions. Adaptability: Ability to quickly find new solutions when faced with unusual situations. Patience: Ability to remain calm and patient even with difficult or dissatisfied customers. Empathy: Ability to understand customer emotions and needs to better help them. Multitasking: Ability to handle multiple customer requests at the same time and complete tasks within the specified time. Efficient Work: Handle customer issues efficiently without compromising service quality.
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Verbal Communication: Express information clearly and be able to explain complex issues in a language that customers understand. Written Communication: Respond to customer inquiries in email or online chat accurately and concisely. Active Listening: Listen to customer needs and problems to ensure full understanding. Analytical Skills: Quickly identify the root cause of problems and provide effective solutions. Adaptability: Ability to quickly find new solutions when faced with unusual situations. Patience: Ability to remain calm and patient even with difficult or dissatisfied customers. Empathy: Ability to understand customer emotions and needs to better help them. Multitasking: Ability to handle multiple customer requests at the same time and complete tasks within the specified time. Efficient Work: Handle customer issues efficiently without compromising service quality.
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3
Customer Service Representative
Karachi, Sindh
A Forward
Posted 1 day ago
Job Viewed
Job Description
Customer Service Representative A Forward , Pakistan
A customer service representative is like a superhero for customers. They swoop in to save the day by answering questions, solving problems, and making sure customers have a great experience. Join our team and make a difference in the lives of our customers. Male and female both are encouraged to apply. Fresh candidates can apply. Training will be provided for 5-6 days. Fluent English is our priority. You can earn up to 20k, depending on your brainpower.
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A customer service representative is like a superhero for customers. They swoop in to save the day by answering questions, solving problems, and making sure customers have a great experience. Join our team and make a difference in the lives of our customers. Male and female both are encouraged to apply. Fresh candidates can apply. Training will be provided for 5-6 days. Fluent English is our priority. You can earn up to 20k, depending on your brainpower.
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4
Customer Service Representative
Lahore, Punjab
Karma Software Solutions
Posted 2 days ago
Job Viewed
Job Description
A leading US based company need CSR's for its backend office. Candidates must be quick learner and have good English communication skills both written & spoken. Candidate also have good command on internet surfing & Microsoft Office. Handsome salary will be given to selected candidates. Job Type: Full-time Salary: Rs70,000.00 - Rs80,000.00 per month Job Type: Full-time 8pm to 5am Salary: Rs70,000.00 - Rs80,000.00 per month Job Specification
English communication skills both written & spoken. Candidate also have good command on internet surfing & microsoft office.
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English communication skills both written & spoken. Candidate also have good command on internet surfing & microsoft office.
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5
Customer Service Representative
Lahore, Punjab
The One Stop Services
Posted 2 days ago
Job Viewed
Job Description
Job Description : We are looking for a Customer Service Representative to join our dynamic team at The One Stop Services. As a CSR, you will be the first point of contact for our customers, assisting them with inquiries and service-related issues via phone. Your goal is to provide a positive customer experience, resolve issues efficiently, and ensure satisfaction.
Responsibilities
-Make outbound cold calls to potential customers in the UK
-Clearly explain our energy solutions and services
-Quickly develop value-based business relationships with B2B customers.
-Identify the customer needs and requirements.
-Develop good relations with the clients over the phone in order to convert those leads into sales
-You will be assisting the sales supervisors and transferring the potential calls to your supervisor who will be converting those transfers into sales.
Job Specification : -Previous call centre or telemarketing experience preferred (UK campaign experience is a plus)
-Excellent English communication and interpersonal skills
-Comfortable with cold calling and handling objections
-Self-motivated, target-oriented, and positive attitude
-Basic computer literacy
Job Rewards and Benefits : Communication,Incentive Bonus,Leaves
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Responsibilities
-Make outbound cold calls to potential customers in the UK
-Clearly explain our energy solutions and services
-Quickly develop value-based business relationships with B2B customers.
-Identify the customer needs and requirements.
-Develop good relations with the clients over the phone in order to convert those leads into sales
-You will be assisting the sales supervisors and transferring the potential calls to your supervisor who will be converting those transfers into sales.
Job Specification : -Previous call centre or telemarketing experience preferred (UK campaign experience is a plus)
-Excellent English communication and interpersonal skills
-Comfortable with cold calling and handling objections
-Self-motivated, target-oriented, and positive attitude
-Basic computer literacy
Job Rewards and Benefits : Communication,Incentive Bonus,Leaves
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6
Customer Service Representative
Lahore, Punjab
World Link BPO
Posted 2 days ago
Job Viewed
Job Description
World Link BPO is a US-and UK based call center and software house practice servicing international firms and US clients with offshore operations. A good opportunity for students and graduates/undergraduates, who either are looking Learn and Earn under one roof. (Monday - Friday) (9:00PM - 4:00AM) (Night Shift) Join our team at World Link BPO, where we're dedicated to providing exceptional customer service in USA and England Ireland Scotland and Wales.
Responsibilities: Answer incoming calls and assist customers with inquiries and issues. Provide information about products, services, and promotions. Resolve customer complaints and escalate as needed. Qualifications: Previous customer service experience preferred. Strong communication and problem-solving skills. Ability to work in a fast-paced environment. Basic computer proficiency required. Benefits: Daily and Weekly Cash Bonuses. Annual Leaves. Travel Allowance for females. Annual Trips and many more. Good Basic Salary + Bonus + Commission. Friendly Environment. Monthly Increments.
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Responsibilities: Answer incoming calls and assist customers with inquiries and issues. Provide information about products, services, and promotions. Resolve customer complaints and escalate as needed. Qualifications: Previous customer service experience preferred. Strong communication and problem-solving skills. Ability to work in a fast-paced environment. Basic computer proficiency required. Benefits: Daily and Weekly Cash Bonuses. Annual Leaves. Travel Allowance for females. Annual Trips and many more. Good Basic Salary + Bonus + Commission. Friendly Environment. Monthly Increments.
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7
Customer Service Representative
Karachi, Sindh
Horyzon Zero Services
Posted 2 days ago
Job Viewed
Job Description
Position: Evening Customer Service Representative Location: Karachi, Pakistan Industry: Logistics
Responsibilities: 1. Respond to customer inquiries and provide accurate information regarding products, services, and promotions. 2. Handle customer complaints, issues, and escalations in a professional and timely manner. 3. Assist customers in placing orders, processing returns, and resolving payment-related queries. 4. Maintain a high level of product knowledge to effectively address customer needs and concerns. 5. Collaborate with various teams to ensure smooth order processing and delivery. 6. Maintain accurate customer records and update databases with relevant information. 7. Manage and prioritize multiple tasks while delivering exceptional customer service. Job Specification
1. Excellent verbal and written communication skills. 2. Strong problem-solving abilities and a customer-centric approach. 3. Ability to work effectively in a fast-paced and dynamic environment. 4. Exceptional time management skills and the ability to meet deadlines. 5. Proficiency in using customer service software, databases, and Microsoft Office Suite. 6. Attention to detail and the ability to handle sensitive customer information with confidentiality. Logistics and Supply Chain - Karachi, Pakistan
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Responsibilities: 1. Respond to customer inquiries and provide accurate information regarding products, services, and promotions. 2. Handle customer complaints, issues, and escalations in a professional and timely manner. 3. Assist customers in placing orders, processing returns, and resolving payment-related queries. 4. Maintain a high level of product knowledge to effectively address customer needs and concerns. 5. Collaborate with various teams to ensure smooth order processing and delivery. 6. Maintain accurate customer records and update databases with relevant information. 7. Manage and prioritize multiple tasks while delivering exceptional customer service. Job Specification
1. Excellent verbal and written communication skills. 2. Strong problem-solving abilities and a customer-centric approach. 3. Ability to work effectively in a fast-paced and dynamic environment. 4. Exceptional time management skills and the ability to meet deadlines. 5. Proficiency in using customer service software, databases, and Microsoft Office Suite. 6. Attention to detail and the ability to handle sensitive customer information with confidentiality. Logistics and Supply Chain - Karachi, Pakistan
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8
Customer Service Representative
Lahore, Punjab
Haideri Consultants (SMC-Private) Limited
Posted 2 days ago
Job Viewed
Job Description
Overview
Haideri Consultants is seeking a highly motivated and professional Customer Service Representative to join our team. As the first point of contact for our clients, you will play a key role in delivering exceptional service, resolving queries, and supporting our recruitment and consulting operations. Key Responsibilities
Handle inbound and outbound customer calls and emails in a professional manner Resolve customer inquiries and complaints efficiently Maintain accurate records of customer interactions Coordinate with internal departments to address client concerns Provide information about our recruitment services and processes Follow up on client applications and ensure timely communication Job Specification
Proven experience in customer service or a similar role Excellent communication and interpersonal skills Proficiency in MS Office and CRM systems Ability to multitask and stay calm under pressure Fluency in Urdu (English is a plus) Minimum education: Intermediate or Bachelor Job Rewards and Benefits
Communication
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Haideri Consultants is seeking a highly motivated and professional Customer Service Representative to join our team. As the first point of contact for our clients, you will play a key role in delivering exceptional service, resolving queries, and supporting our recruitment and consulting operations. Key Responsibilities
Handle inbound and outbound customer calls and emails in a professional manner Resolve customer inquiries and complaints efficiently Maintain accurate records of customer interactions Coordinate with internal departments to address client concerns Provide information about our recruitment services and processes Follow up on client applications and ensure timely communication Job Specification
Proven experience in customer service or a similar role Excellent communication and interpersonal skills Proficiency in MS Office and CRM systems Ability to multitask and stay calm under pressure Fluency in Urdu (English is a plus) Minimum education: Intermediate or Bachelor Job Rewards and Benefits
Communication
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