163 Customer Service Manager jobs in Pakistan
Customer Service Manager
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Qualifications and Skills
- Experience : Minimum 2+ years in a customer service management or supervisory role, preferably in retail or e-commerce, with experience managing remote teams.
- Industry Knowledge : Familiarity with garment retail, particularly knitted apparel (hoodies, t-shirts, sweatshirts, pajamas), including product specifications and customer expectations.
- Leadership : Proven ability to lead, motivate, and manage a team of CSRs in a remote, fast-paced environment.
- Communication : Exceptional verbal and written English communication skills, with the ability to train CSRs to meet North American customer standards.
- Technical Skills : Proficiency in CRM systems, e-commerce platforms (e.g., Shopify), and Microsoft Office Suite.
- Cultural Adaptability : Understanding of USA and Canada customer service expectations, including professional tone, cultural sensitivity, and responsiveness.
- Problem-Solving : Strong analytical and problem-solving skills to handle complex customer issues and improve team performance.
- Education : Bachelor’s degree in business, communications, or a related field preferred; a high school diploma or equivalent required.
- Availability : Willingness to work flexible hours to accommodate USA/Canada time zones (e.g., evening shifts in Pakistan to align with North American business hours).
- Remote Role : Based in Pakistan, managing a remote team of CSRs, with regular virtual communication with USA/Canada teams.
- Tools Provided : Access to CRM software, communication platforms (e.g., Slack, Zoom), and training resources.
- Schedule :
- ( 7 PM–2 AM PKT).
- Team Leadership : Supervise, train, and mentor a team of Pakistan-based CSRs to deliver high-quality customer service to USA and Canada customers, ensuring adherence to brand standards.
- Customer Interaction Management : Oversee handling of customer inquiries, complaints, and order issues (e.g., sizing, returns, shipping) for knitted apparel, ensuring timely and effective resolutions.
- Process Optimization : Develop and implement customer service policies, procedures, and KPIs tailored to the garment retail industry, focusing on customer satisfaction and retention.
- Escalation Handling : Address escalated customer issues, particularly those involving product quality, delivery delays, or complex returns, maintaining a professional and customer-centric approach.
- Cross-Cultural Communication : Train CSRs to understand and adapt to USA and Canada customer expectations, including cultural nuances, language proficiency, and time zone alignment (e.g., EST, PST).
- Performance Monitoring : Track and analyze team performance metrics (e.g., response time, resolution rate, customer satisfaction scores) and provide regular reports to senior management.
- Technology Utilization : Manage and optimize the use of CRM software, and e-commerce tools to streamline customer interactions and improve efficiency.
- Training and Development : Recruit, onboard, and train new CSRs, fostering a culture of excellence, accountability, and product knowledge specific to knitted apparel (e.g., fabric care, sizing charts).
- Collaboration : Work with USA/Canada-based marketing, sales, and logistics teams to align customer service with business goals, ensuring seamless order fulfillment and customer experiences.
- Compliance and Reporting : Ensure compliance with company policies, data protection regulations (e.g., GDPR for Canada, CCPA for USA), and maintain accurate records of customer interactions.
Job Type: Full-time
Education:
- Bachelor's (Preferred)
Work Location: In person
Application Deadline: 05/09/2025; Expected Start Date: 05/09/2025
#J-18808-LjbffrCustomer Service Manager
Posted 7 days ago
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MBA (Business Administration, HR or Marketing)
- Provide help, information and advice to clients about Zafar Securities' services
- Measure customer satisfaction and improve services
- Communicating with clients (telephone/email/letter/social media/face-to-face)
- Investigating and resolving clients' related issues/problems
- Developing and implementing feedback or complaints procedure for clients
- Confidence, patience, diplomacy & problem-solving skills
- Creative thinking & motivational skills
- Ability to work well under pressure
- Basic knowledge about social media
- Having experience in trading (shares/commodities) are preferable
Customer Service Manager
Posted 25 days ago
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Customer Service Manager Job Description
Job Summary
We are looking for an experienced Customer Service Manager with 5+ years’ experience, who has worked within an established Customer Support/Service environment and has client and customer facing experience.
You will be the key liaison to our UK client’s customer service department therefore, you must have excellent Written and Verbal English communication.
Key Skills and Areas of Responsibilities
Ability to build a proficient and engaged team around you
Plan, prioritise and delegate work tasks to ensure the proper functioning of the customer services department
Identify opportunities to improve the customer experience and implement initiatives effectively to drive customer loyalty
Recommend and implement operational improvements to take the customer experience to the next level
Handle complex and escalated customer service issues
Develop and implement in house customer service policies and procedures, customer service standards and service levels agreements
Analyse relevant data to determine customer service outputs. Identify and implement strategies to improve quality of service, productivity and profitability
Liaise with company management to support and implement growth strategies
Set KPIs, evaluate and performance management of staff identify and address staff training and coaching needs
Nurture and develop relationships with our clients
You
Previous Call Centre/Customer Service Management experience
Educated to a minimum Bachelors/Masters level
Willingness to work in our office in the evening and night shifts
Job SpecificationWhat we offer:
A monthly salary (dependent on experience)
Enhance your customer service management career by working with a variety of international brands
Learnings and best practices in the customer service industry using a variety of digital tools
A professional working environment
Mentorship from people who’ve seen and done it all
Progression as we expand our client portfolio
#J-18808-LjbffrCustomer Service Manager
Posted 7 days ago
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Confidence, patience, diplomacy & problem-solving skills Creative thinking & motivational skills Ability to work well under pressure Basic knowledge about social media Having experience in trading (shares/commodities) are preferable
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Customer Service Manager
Posted 22 days ago
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What we offer: A monthly salary (dependent on experience) Enhance your customer service management career by working with a variety of international brands Learnings and best practices in the customer service industry using a variety of digital tools A professional working environment Mentorship from people who’ve seen and done it all Progression as we expand our client portfolio
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Asst. Customer Service Manager
Posted 5 days ago
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A young lady with impressive communication skills required for Telemarketing and Customer Service and know how to manage official documents.
Job SpecificationGood communication skills, having a little knowledge of computer and Internet, at least Inter pass.
Information Technology and Services - Lahore, Pakistan
About UsA Vehicle tracking Industry involving latest technology tools, 24 hours monitoring and tracking setup, all of the technologies are imported used in Vehicle Tracking System.
#J-18808-LjbffrAsst. Customer Service Manager
Posted 4 days ago
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Good communication skills, having a little knowledge of computer and Internet, at least Inter pass. Information Technology and Services - Lahore, Pakistan About Us
A Vehicle tracking Industry involving latest technology tools, 24 hours monitoring and tracking setup, all of the technologies are imported used in Vehicle Tracking System.
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Customer Service Coordinator/manager
Posted 5 days ago
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- Bachelor's/Master's or equivalent qualification in Sales, Marketing, or Business-related areas. - At least 3-5 years experience in customer service and managerial roles or equivalent education. - Excellent English communication and written skills. - Knowledge of Search Engine Optimization, E-mail marketing, Internet marketing techniques, competition analysis, etc. would be a plus. - Calling prospects and customers related to online tutoring. - Great customer satisfaction experience. If you meet the above requirements, you can send us your resume providing details about your relevant qualifications, experience along with internet experience. Information Technology and Services - Rocklin, United States About Us
Online Quran Tutoring services and other internet services.
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Kotak Mahindra Looking for Customer Service Manager-WBG OPERATIONS (OPS)-Customer Service Desk [...]
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Handling trade transactions at front desk single handedly Basic scrutiny of trade documents Interacting with external as well as internal clients on day to day basis for smooth processing of trade transactions Understanding clients’ requirements and delivering as per expectation at the same time ensuring that all the internal as well as external regulations and guidelines are followed Ensuring proper handholding of trade documents received at trade desk Ensuring that RBI and FEMA regulations are adhered to while handling day to day transaction as well as periodic requirements. Qualifications Graduate/MBA Personality Traits Ability to perform under pressure and stringent time lines. Adaptable and open to get acquainted with changing business and operational environment. Open communication. Ability to built team while being part of it.
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Client Services Manager
Posted 1 day ago
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Overview
This is a full-time on-site role for a Client Services Manager based in Islamabad. The Client Services Manager will be responsible for ensuring the highest levels of customer satisfaction, managing client relationships, and delivering exceptional client services. The role involves overseeing client projects, maintaining regular communication with clients, troubleshooting issues.
Responsibilities- Oversee client projects and ensure delivery aligns with client expectations.
- Maintain regular communication with clients and internal teams.
- Troubleshoot issues and provide timely resolutions.
- Manage client relationships to maximize satisfaction and retention.
- Skills in customer satisfaction and customer service
- Experience in client services and communication
- Strong analytical skills
- Excellent written and verbal communication skills
- Proven ability to manage client relationships effectively
- Bachelor’s degree in Business Administration, Marketing, or related field
- Minimum 5 years
- Experience in relevant industry (e.g., advertising)
- Mid-Senior level
- Full-time
- Business Development and Sales
- Industries: Advertising Services