553 Customer Service Manager jobs in Pakistan

Company Description

Creative Rhythms is a strategy and design house delivering creative solutions across Pakistan, the Middle East, and Europe. What began as a freelancer's journey has evolved into a partnership with clients to tell unique brand stories. We specialize in offering creative and strategic solutions to medium-sized businesses and large multinational corporations. To date, we have designed for more than 50 brands and services and continue to grow.

Role Description

This is a full-time, on-site role for a Customer Service Manager based in Karachi. The Customer Service Manager will oversee day-to-day customer service operations, ensuring customer satisfaction and managing the customer support team. They will also analyze customer feedback and implement strategic initiatives to improve service quality. Effective communication with clients and team members is essential.

Qualifications

• Customer Satisfaction, Customer Service Management, and Customer Support skills
• Analytical Skills for interpreting data and feedback
• Strong Communication skills, both verbal and written
• Experience in managing a team and leading customer service initiatives
• Bachelor's degree in Business Management, Communications, or a related field
• Ability to work efficiently in a fast-paced environment
• Experience in the design or advertising industry is a plus

Fresh graduates looking to kick-start their careers are invited to apply

SandLab is seeking communicative candidates who are proactive and passionate about company products and the clients they serve Customer Service Manager will serve as the primary point of contact for their clients, building long-lasting, mutually beneficial relationships and always striving to find the best-fitting products for each client's needs. They will also support internal departments by gathering information such as sales leads and testimonials, assisting with the processing and analysis of client data and complaints, and identifying industry trends.

To succeed in this role, candidates should have exceptional communication, computer, and problem-solving skills. They should be resourceful, analytical, adaptable, and organized, with the ability to build rapport with clients.

Account Manager Responsibilities:

• Communicating with clients to understand their needs and explain product value.

• Building relationships with clients based on trust and respect.

• Collaborating with internal departments to facilitate client need fulfillment.

• Collecting and analyzing data to learn more about consumer behavior.

• Keeping accurate records pertaining to inventory and account notes.

• Maintaining updated knowledge of company products and services.

• Resolving complaints and preventing additional issues by improving processes.

• Identifying industry trends.

• Acting as a client advocate with a focus on improving the buyer experience.

Account Manager Requirements:

• Bachelor's degree in sales, communications, or related field.

• More education or experience may be preferred.

• Exceptional verbal and written communication skills.

• Ability to collect, track, and analyze large amounts of data.

• Adaptability and strong problem-solving skills.

• Excellent active listening skills.

• Ability to build rapport and collaborate with others within the company and externally.

• Understanding of consumer behaviors and industry trends.

• Extensive, accurate product knowledge.

Office Timings:

Monday to Friday: 7:30 AM to 4:30 PM

Paid Leaves:

• Annual Leave

• Sick Leave

• Casual Leave

Benefits:

• Market-leading Salary

• Employee Performance-based Bonuses

• Conveyance Allowance

• Home Internet Subsidy

• Professional Development Budget

• Friendly Work Environment

• Leave Encashment

Job Purpose

• As a Team Lead , Support Unit Head to build infrastructure and appropriate tools to fulfil customer service needs.
• Analyze customer data and processes to organize and set up adequate customer service model and infrastructure.
• Track all activities and generate performance reports and action reports
• Effectively manage outsourcing processes and agreements with 3rd party providers on customer service activities.
• Help in Setting up the adequate teams to support customer service needs for all Corporate Clients
• Assure high quality of service to all business divisions within CIBG
• Be the key driver in the definition and execution of overseas support and roll out of Corporate Customer service
• Manage the team in an effective and motivated way to promote high quality service
• Train staff on product, services, solutions of the Bank's offering, as well as on problem resolution, escalation processes and problem tracking
• Implement the necessary applications and processes to automate the whole process, to minimize time response and to assure a proper identification and monitoring of problem resolution.
• Exceptional SLAs & TATs in line with KPIs defined
• Problem Resolution Satisfaction (PRS) & CSAT scores to be within industry standards.
• Build and sustain exceptional rapport with both Business and Customer

Knowledge, Skills and Experience

• University graduate with minimum of 5 years' experience in Corporate Customer service with at least 3 years of managerial / team handling experience
• Incumbent should have prior cash management and operations experience in a similar position.
• Exceptional communication skills with complete command over spoken and written English; Arabic spoken skills advantageous
• Extensive knowledge of tech applications, platforms, operational processes activities and customer service.
• Clear understanding of market dynamics and the ability to assess the market going forward.
• Be able to dimension the impact of new technologies being introduced to be able to assess their impact on the Customer Service.
• Strong team management skills

Company Description

is Pakistan's most trusted website for seamless online travel booking, offering cashback/rewards, discounts, and reliable customer service. Our platform caters to B2A, B2B, and B2C markets. We aim to provide a smooth and trustworthy online booking experience for travelers. Follow us on Instagram, Twitter, and YouTube for the latest updates and offerings.

Role Description

This is a full-time, on-site role located in Lahore for a Customer Service Manager. The Customer Service Manager will manage and oversee the customer service team, ensuring exceptional customer satisfaction and support. Day-to-day tasks include responding to customer inquiries, resolving issues, analyzing customer feedback, and implementing strategies to improve service quality. The role also involves training and supervising customer service representatives.

Qualifications

• Customer Satisfaction and Customer Support skills
• Experience in Customer Service Management and Communication skills
• Strong Analytical Skills
• Excellent written and verbal communication skills
• Proven ability to manage and lead a team
• Experience in the travel industry is a plus
• Bachelor's degree in Business Administration, Marketing, or related field

• Collect useful feedback from customers about their experiences, likes, and problems through surveys and other tools.
• Study the survey results and prepare reports that show important findings, common issues, and practical suggestions to make customers happier.
• Keep an eye on feedback trends to see if the changes made are working well.
• Share correct and updated information about products, services, policies, discounts, and promotions with both staff and customers.
• Handle difficult customer complaints and questions quickly to give them a satisfying solution.
• Stay updated about products and company news so you can guide customers properly.
• Keep track of stock and immediately inform management if items are running low.
• Monitor customer needs, product choices, and shortages to avoid losing sales.

Job Type: Full-time

Pay: Rs60, Rs65,000.00 per month

Work Location: In person

Company Description

Keys Productions & Event Management is revolutionising the Events/Entertainment Industry of Pakistan. We offer extensive technical facilities, thorough event planning, innovative ideas, and flawless execution, allowing our clients to stand out in the market. Keys Productions & Event Management is dedicated to transforming the events industry in Pakistan.

Role Description

This is a full-time on-site role for a Customer Service Manager located in Karachi Division. The Customer Service Manager will be responsible for overseeing customer service operations, ensuring customer satisfaction and resolving customer issues efficiently. The role involves coordinating with clients,
analysing
feedback, improving service processes, and maintaining effective communication with clients.

Qualifications

• 3-4 years of Client management experience in BTL
• Exceptional Communication skills for interacting with clients and teams
• Proven ability to enhance Customer Satisfaction
• Experience in the events or entertainment industry
• Bachelor's degree in Business Administration, Marketing, or a related field

Company Introduction:

Value Stocks and Commodities is a prominent brokerage house specializing in providing top-notch investment services in the stock and commodities market. We are committed to helping our clients make informed and strategic investment decisions, offering a range of products and services designed to meet diverse financial goals.

We focus on providing cutting-edge market insights, personalized investment advice, and a client-centric approach to ensure long-term success and profitability. We are dedicated to creating an environment where innovation, commitment, and excellence thrive.

Job Summary:

We're looking for a highly motivated and results-driven Sales/Customer Service Manager to manage our sales and customer service teams. The ideal candidate will have a strong background in sales and customer service, with excellent leadership and communication skills.

Key Responsibilities:-

• Lead and manage the sales and customer service teams to achieve business objectives

• Develop and implement sales strategies to drive revenue growth

• Ensure exceptional customer service and resolve client complaints

• Analyze sales performance and customer feedback to identify areas for improvement

• Collaborate with cross-functional teams to develop marketing campaigns & promotions

• Meet and exceed sales targets and performance metrics

Requirements:-

2+ years of experience in sales and customer service management

Proven track record of achieving sales targets and driving business growth

Excellent leadership, communication, and interpersonal skills

Strong analytical and problem-solving skills

Ability to work under pressure and meet deadlines

Knowledge of financial markets PSX and PMEX is a must

Qualifications:-

Graduation or Equivalent

Address: Value Tower, Ghalib Market, Gulberg 3, Lahore

Job Type: Full-time

Work Location: In person

• Oversee and support day-to-day park operations, ensuring smooth ride, games, and facility management.
• Monitor staff performance and ensure teams are following operational SOPs, safety, and service protocols.
• Assist in scheduling, training, and supervising operational staff.
• Ensure compliance with health & safety regulations, ride inspections, and emergency procedures.
• Address guest concerns/complaints promptly to ensure a positive customer experience.
• Support management in planning events, crowd management, and peak season operations.
• Prepare daily, weekly, and monthly operational reports for senior management.
• Timing is evening 03 pm to 11 pm

Job Type: Full-time

Pay: Rs90, Rs120,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Oversee and support day-to-day park operations: 2 years (Required)
• Monitor staff performance : 3 years (Required)
• cheduling, training, and supervising operational staff: 3 years (Required)
• guest concerns/complaints promptly: 3 years (Required)
• planning events, crowd management: 3 years (Required)

Work Location: In person

Role Overview

The Manager – Customer Services & Quality Assurance will be responsible for managing the Customer Services (Inbound) and Quality Assurance teams. This role ensures that TSM delivers quality sales through strict adherence to quality parameters and provides exceptional customer service across mHealth customers and other domains, maintaining service levels with empathy, professionalism, and problem-solving excellence.

Customer Services Management:

·   Lead, coach, and manage the Customer Services team to maintain agreed service levels.

·   Ensure service levels (AHT, FCR, TAT, CSAT) are consistently achieved.

·   Ensure exceptional customer interactions by promoting courtesy, empathy, and strong problem-solving skills.

·   Monitor service delivery standards and continuously improve response time, resolution quality, and customer satisfaction.

·   Identify recurring customer concerns and coordinate with relevant stakeholders for process improvements.

·   Implement service initiatives to enhance customer loyalty and retention.

Quality Assurance Management:

·   Supervise the Quality Assurance team to monitor telesales activities in line with organizational policies and compliance standards.

·   Ensure sales calls meet quality benchmarks for accuracy, compliance, professionalism, and customer-first approach.

·   Develop and update quality parameters, evaluation frameworks, and scorecards.

·   Conduct regular audits of calls and service interactions, providing feedback and coaching to teams.

·   Generate and present quality performance reports, highlighting key trends and corrective actions.

Leadership & Collaboration:

·   Collaborate closely with Sales, Training, and Operations teams to strengthen overall service and quality standards.

·   Drive a culture of continuous improvement and accountability across Customer Services and QA functions.

·   Mentor and develop team members, fostering a high-performance environment.

·   Escalate critical quality or customer issues to senior management and propose effective solutions.

Qualifications & Experience

·   Bachelor's degree in business administration, Management, or a related field (Master's preferred).

·   6–8 years of experience in customer services, quality assurance, or telesales, with at least 3 years in a managerial role.

·   Strong understanding of customer experience management, telesales operations, and quality assurance frameworks.

·   Excellent leadership, communication, and interpersonal skills.

·   Analytical mindset with proficiency in performance monitoring and reporting.

·   Ability to manage multiple priorities and deliver results under pressure.

Key Competencies

·   Customer-Centric Mindset

·   Strong Leadership & Team Management

·   Quality Assurance & Compliance Knowledge

·   Problem-Solving & Decision-Making

·   Effective Communication Skills

·   Continuous Improvement Orientation

·   Service Level Achievement.

·   Advanced proficiency in MS Excel with expertise in data analysis, reporting, and performance tracking