348 Customer Retention jobs in Pakistan

Job Description:

As a Client Relations Manager at Family Builders, your primary responsibility will be to ensure seamless communication and support for clients after the booking process. You will play a crucial role in building and maintaining strong relationships with our valued clients.

Responsibilities:
- Post-Sales Support: Provide assistance and guidance to clients with inquiries or concerns after the booking of apartments or shops.
- Query Resolution: Effectively address and resolve sales-related queries, ensuring client satisfaction and fostering long-term relationships.
- Client Communication: Maintain clear and proactive communication with clients, keeping them informed about the status of their bookings and addressing any concerns promptly.
- Cross-Functional Collaboration: Collaborate with the sales team to streamline the transition from the sales phase to post-sales, ensuring a smooth handover and consistent client experience.
- Feedback Management: Gather feedback from clients and use it to identify areas for improvement in our products or services.
- Documentation: Maintain accurate and up-to-date records of client interactions, feedback, and resolutions.

Requirements:
- Proven experience in client relations, sales support, or a related field.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with professionalism and empathy.
- Detail-oriented with excellent organizational skills.
- Familiarity with real estate or property management is a plus.

How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience

Based in Lahore, Pakistan, this strategic role is crucial to i2c’s global operation. As the central hub of expertise and best practices, Lahore houses the majority of our subject matter experts and operational personnel.

The Director of Account Management will ensure effective global account management and design processes that set the standard for other account groups, promoting consistency and operational excellence. By leveraging innovative capabilities, standardized processes, and a collaborative environment, the ideal candidate will drive the development and dissemination of best practices across account groups and stakeholder departments, ensuring alignment with the company’s global objectives.

Night shift (5 PM to 2 AM)

KEY RESPONSIBILITIES

Leadership & Strategy

• Develop and execute strategies tailored to the specific needs of international clients.
• Align client engagement teams efforts with i2c’s global objectives.
• Drive thought leadership and innovation, fostering a culture of excellence in client management practices.

Operational Excellence

• Establish and monitor KPIs to measure performance and identify opportunities for optimization.
• Utilize Lahore’s extensive talent pool to implement and scale operational best practices.
• Build governance frameworks to ensure alignment with organizational standards, compliance, and efficiency.

Client Relationship Management

• Act as a trusted advisor for clients, maintaining strong relationships and addressing their evolving needs.
• Oversee seamless onboarding, integration, and ongoing management of accounts.
• Foster a client-centric approach, ensuring satisfaction and loyalty at every touchpoint.

Customer Experience Design

• Design and deliver exceptional customer experiences across all interaction channels, including email, phone, website, and in-person meetings.
• Develop self-service tools and resources to enhance customer engagement and satisfaction.
• Continuously gather customer feedback to refine strategies and processes.

Innovation & Collaboration

• Partner with cross-functional teams to innovate and optimize processes.
• Identify and adopt emerging technologies and tools that drive efficiency and client engagement.
• Promote knowledge sharing and training within the team to build organizational capabilities.

Performance & Reporting

• Build transparent reporting systems to track and communicate progress on key metrics.
• Regularly report outcomes and improvement areas to senior leadership.
• Proactively identify risks and develop mitigation strategies to protect client relationships.

REQUIREMENTS:

Education

• Bachelor’s degree in business, marketing, or a related field (Masters degree preferred).

Experience

• 10+ years in client engagement or account management, with a preference for SaaS or payments industry experience.
• 8+ years in leadership roles, managing remote or cross-functional teams.
• Proven ability to manage special need accounts and foster long-term client loyalty.

Knowledge, Skills & Personal Characteristics

• Exceptional communication, interpersonal, and negotiation skills.
• Strong analytical and problem-solving capabilities.
• Proficiency in English (native level), with knowledge of additional languages (e.g., French or Spanish) as a bonus.
• Familiarity with CRM systems, data analysis, and reporting tools.

Preferred Skills:

• Experience in a fast-paced, high-growth environment.
• Background in software, payments, or similar industries.
• Strong understanding of client engagement best practices and operational excellence.

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As a Senior Manager on our Small Medium Business (SMB) team, you'll play a pivotal role in driving Motive's largest revenue stream. SMB customers form the backbone of Motive's customer base, and our innovative technology is key to creating efficiencies and spurring revenue growth for businesses within the physical economy, including trucking, freight & logistics, construction, oil and gas, local delivery/services, and more.

We are seeking dynamic senior sales professionals with exceptional communication skills and proven leadership abilities. As a second-line leader , you will be responsible for managing and developing managers who oversee global sales teams. Your focus will be on driving the achievement of monthly and quarterly revenue targets through the sale of technology products and services to businesses. You will ensure the effective operation and execution of these sales teams at one of our Pakistan offices, and you should be based in or willing to travel to our Islamabad or Lahore offices.

• Meet and exceed bookings and revenue targets with a team of Managers each managing their own team of Account Executives
• Establish inbound/outbound appointment and pipeline targets, ensure consistent execution and accountability, and track KPIs and other operating metrics to assess team effectiveness.
• Ensure consistent execution of end-to-end sales playbook, and work closely with sales operations to align CRM process.
• Deliver sales management training and coaching programs to ensure consistency and effectiveness across the organization
• Teach and measure your sales teams key responsibilities which include prospecting, qualifying, selling and closing new business to existing customers and assist in achieving / exceeding quota targets on a monthly, quarterly, annual basis
• Follow a disciplined approach to maintaining a current pipeline
• Be proficient in and leverage all Motive offerings in sales pursuits, including ELD, Dashcam, Motive Card, and new products. Share best practices in sales and negotiation skills, highlighting Motive’s value and benefits.
• Listening to calls and coach Account Executives/Sales Managers to improve skills
• Understand, audit, and forecast business to leadership

• 4+ years in International Sales, US Market preferred
• 2+ years in Sales leadership (2nd line leadership preferred), technology/product company preferred
• Proven track record in B2B sales and demonstrated success with a short sales cycle in a fast-paced competitive market
• Exceptional contractual and negotiation skills
• Ability to understand and hold team accountable for pipeline management
• Self-starter who can take on an ambiguous project and be resourceful to get it done

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote

• Meet and exceed bookings and revenue targets with a team of Sales Managers each managing their own team of Account Executives
• Establish inbound/outbound appointment and pipeline targets, ensure consistent execution and accountability, and track KPIs and other operating metrics to assess team effectiveness.
• Ensure consistent execution of end-to-end sales playbook, and work closely with sales operations to align CRM process.
• Deliver sales management training and coaching programs to ensure consistency and effectiveness across the organization
• Teach and measure your sales teams key responsibilities which include prospecting, qualifying, selling and closing new business to existing customers and assist in achieving / exceeding quota targets on a monthly, quarterly, annual basis
• Follow a disciplined approach to maintaining a current pipeline
• Be proficient in and leverage all Motive offerings in sales pursuits, including ELD, Dashcam, Motive Card, and new products. Share best practices in sales and negotiation skills, highlighting Motive’s value and benefits.
• Listening to calls and coach Account Executives/Sales Managers to improve skills
• Understand, audit, and forecast business to leadership
  
  

• 4+ years in International Sales, US Market preferred
• 2+ years in Sales leadership (2nd line leadership preferred), technology/product company preferred
• Proven track record in B2B sales and demonstrated success with a short sales cycle in a fast-paced competitive market
• Exceptional contractual and negotiation skills
• Ability to understand and hold team accountable for pipeline management
• Self-starter who can take on an ambiguous project and be resourceful to get it done
  
  

Lahore, Pakistan

Senior/Principal Business Analyst (Account Management)

We are seeking a dedicated and detail-oriented Senior/Principal Business Analyst (Account Management) to join our dynamic team on-site. The ideal candidate will have a strong background in business analysis and account handling, with excellent communication skills and the ability to manage multiple tasks effectively. This role is crucial for ensuring the smooth execution of projects and maintaining strong client relationships.

Responsibilities:

• Analyze business problems to develop and maintain project plans.
• Address client queries effectively, ensuring timely responses.
• Participate in daily and weekly meetings with internal stakeholders and clients, ensuring all parties are aligned and up-to-date.
• Play an active role in requirements elicitation, documentation, stakeholder coordination, implementation, and communication with both internal teams and clients.
• Act as a liaison between clients, business owners, implementation, and development teams to ensure clear and efficient communication of requirements.
• Collaborate with the support team and other stakeholders to resolve issues promptly.
• Recommend improvements to methodologies and processes for enhanced efficiency.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a relevant field.
• 3–6 years of experience as a Business Analyst, Account Handler, or in Technical Support.
• Excellent written and verbal communication skills.
• Strong analytical and critical thinking skills with the ability to understand and interpret complex documentation.
• Strong problem-solving abilities and attention to detail.
• Effective time management skills to prioritize tasks and meet deadlines.
• Solid understanding of the technical fundamentals of web-based applications.
• Hands-on experience with relational databases such as SQL Server or Oracle is a significant plus.
• Experience in troubleshooting within a Microsoft Windows environment.
• Experience working in a SaaS environment is a plus.
• Familiarity with enterprise systems such as JBoss and WebLogic.
• Working knowledge of XML and web services.

Preferred:

• Knowledge of HL7 standards (V3 preferred).
• Experience with Electronic Medical Record (EMR) software such as EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, or eClinicalWorks.

Shift Timings: Afternoon Shift, Evening Shift

About Us: Persivia and Soliton Technologies are AI-powered HealthTech platforms that enable providers, payers, and large healthcare organizations to deliver personalized, value-based care. By integrating clinical and claims data, we deliver real-time insights that drive improved patient outcomes, clinical performance, and operational efficiency.

Role Code: #ST25Q3AS

Fields marked with an asterisk (*) are mandatory to be filled.

Job Title: Customer Service Representative

Shift timings: 4 hours (7:00 PM to 11:00 PM)

Job Type: Part-time

Job Description:

We are seeking dedicated and enthusiastic individuals to join our team as Customer Service Representatives. As a CSR, you will play a crucial role in ensuring our customers receive exceptional service and support. We offer flexible timings to accommodate various schedules, making it an ideal opportunity for students and working professionals.

Responsibilities:

1. Answer incoming customer inquiries via phone in a timely and professional manner.
2. Provide accurate information about products, services, and company policies.
3. Resolve customer complaints and issues with patience and empathy.
4. Collaborate with other team members and departments to ensure customer satisfaction.
5. Continuously update knowledge of products, services, and industry trends.

What We Offer:

1. Flexible timings to accommodate various schedules.
2. Competitive pay rates.
3. Opportunities for career growth and development.
4. Supportive and collaborative work environment.

How to Apply:

Interested candidates are encouraged to submit their resume and cover letter. Please include "CSR - Flexible Timings" in the subject line. We appreciate all applications, but only shortlisted candidates will be contacted for an interview.

Thank you for considering Lycan Communication as your potential employer. We look forward to reviewing your application!

Requirements:

1. Previous customer service experience is preferred but not required.
2. Excellent verbal and written communication skills.
3. Strong problem-solving and decision-making abilities.
4. Ability to work independently and as part of a team.
5. Proficient in using computer systems and customer service software.