1,732 Customer Relations jobs in Pakistan

Job Title: Customer Service Representative – B2C (Remote, Night Shift)

Location: Remote (Pakistan-based candidates preferred)

Department: Experience Qatar

Reports to: Line Manager

Working Hours: 6:00 PM – 4:00 AM Pakistan Standard Time

Employment Type: Full-time, Remote

About the Role:

Experience Qatar is seeking a dedicated and enthusiastic Customer Service Representative – B2C to join our team. This remote night shift role is ideal for someone passionate about delivering excellent customer service, especially in the travel and tourism industry. You will be the first point of contact for individual customers from various countries who are visiting or planning to visit Qatar. Your role is crucial in ensuring a seamless and positive experience for our clients.

Key Responsibilities:

•  Deliver exceptional customer service to individuals visiting or planning to visit Qatar.
• Handle inbound customer inquiries through phone, email, and chat in a professional and timely manner.
• rovide accurate information about our tourism services, packages, and offerings.
• esolve customer issues or complaints with empathy, efficiency, and professionalism.
• aintain and update customer records in the CRM system.
• tay informed about Qatar's tourism attractions, local events, and company policies.
• ollaborate with internal teams to ensure smooth service delivery.
• uild and maintain long-term relationships with customers to increase satisfaction and retention.

Required Qualifications:

• inimum 1–2 years of proven experience in customer service (travel, tourism, or hospitality industry
• preferred).
•  ellent written and verbal communication skills in English.
• roficiency in at least one additional language: Arabic, Urdu, Hindi, or Yoruba.
• trong problem-solving skills and ability to work under pressure.
• omfortable working night shifts (6 PM – 4 AM Pakistan time).
•  erience using CRM tools and customer service software is a plus.
• bility to multitask, stay organized, and manage time effectively in a remote work environment.
• customer-first mindset with strong interpersonal skills.

What We Offer:

• emote work flexibility
• supportive and multicultural work environment
• pportunities for growth within the company
• ompetitive salary based on experience
• nvolvement in the growing tourism industry of Qatar

Company: Ameer Warraich Group of Travels (Umrah & Ticketing Services)

Industry: Travel & Tourism

Job Description:

Ameer Warraich Group of Travels is looking for a motivated and professional Customer Relations Representative to join our team. The role involves assisting clients with Umrah packages, travel bookings, and ticketing services. The ideal candidate should have excellent communication skills, be confident in dealing with clients, and ensure customer satisfaction through proactive engagement.

Responsibilities:

Handle client inquiries related to Umrah and ticketing services.

Provide professional customer support and maintain strong client relationships.

Conduct personal and follow-up calls to potential and existing clients.

Assist in processing bookings, reservations, and travel documentation.

Participate in training sessions to improve service quality.

Meet sales targets with commission-based incentives.

Requirements:

Female staff preferred

Good communication skills

Commitment for at least one season

Compensation & Benefits:

Base salary: 30,000 PKR + commission (per closed client)

Training provided by the company.

Growth opportunities in the travel and tourism sector.

Job Types: Full-time, Part-time

Work Location: In person

**Company Description

Cloud Education and Visa Services provides a wide range of services, from student counseling to enrollment and migration assistance. Our journey with students begins with free career planning, course selection, and university placement advice, ensuring they receive comprehensive guidance at every stage. We are committed to helping students make informed decisions and achieve their academic and professional goals.

⸻

Role Description

We are looking for a Customer Relations Associate to join our team in Lahore on a full-time, on-site basis. In this role, you will be the first point of contact for our clients, helping to build strong and positive relationships. You will handle inquiries, provide guidance, resolve concerns, and ensure customer satisfaction. This position requires excellent communication skills, attention to detail, and a passion for helping students and families.

Your daily responsibilities will include:

• Responding to customer inquiries and providing timely support.

• Addressing concerns with professionalism and empathy.

• Ensuring high levels of customer satisfaction and retention.

• Maintaining detailed records of customer interactions.

• Collaborating with the team to enhance the client experience.

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Qualifications

• Strong communication and interpersonal skills.

• Ability to build rapport and maintain positive relationships.

• Skills in Customer Support, Customer Retention, and Satisfaction.

• Problem-solving abilities and adaptability in a fast-paced environment.

• Proficiency with CRM software is a plus.

• Ability to work independently and manage multiple tasks efficiently.

• Bachelor's degree in Business Administration, Communications, or a related field.**

Fresh graduates are encouraged to apply If you're enthusiastic, eager to learn, and passionate about helping students, we'd love to hear from you.

We are looking for experienced candidates having 1 to 2 years of experience in managing customer relations/guest relations. Candidate must be flexible in shift timings and branch locations. It's an on site position within the outlet.

Job responsibilities:

• Address customer concerns in outlet
• Relay customer feedback
• Troubleshoot issues
• Suggest improvements for customer experience
• Able to handle irate customer
• Improve relations with customers

Job Location

Location is rotational.

Job Requirements:

• Must be a graduate.
• Excellent communication & interpersonal
• Candidate should have a professional appearance and demeanor.

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Application Question(s):

• What is your notice period?
• Are you comfortable in rotational location?
• What is your notice period salary?
• What is your current salary?

Work Location: In person

**Job Title: Customer Relationship Officer**

Job Description:

We are looking for enthusiastic and goal-oriented individuals to join our outbound call center team as Customer Relationship Officers. The role involves making outbound calls to customers, promoting products/services, and ensuring excellent customer engagement.

Key Responsibilities:

Make outbound calls to potential and existing customers.

Introduce and promote company products/services over the phone.

Follow call scripts and maintain a professional tone.

Record customer responses and update information accurately.

Achieve daily/weekly call and conversion targets.

Ensure customer satisfaction and build positive relationships.

Requirements:

Minimum education: Matric / FSc or above.

Strong communication and persuasion skills.

Confidence in handling phone conversations.

Basic computer knowledge.

Fresh graduates are encouraged to apply.

Benefits:

Fixed shift: 9:00 AM – 6:00 PM.

Competitive salary with growth opportunities.

Supportive and professional work environment.

Interested candidates can drop their CV on

As a Customer Relations Executive at BMW, you will be the key point of contact for customers throughout their entire journey with us—before, during, and after sales or service. Your role will be instrumental in ensuring a seamless, personalized, and unforgettable experience for every customer. You will support our sales and service teams and help drive business growth through proactive communication and relationship-building.

Key Responsibilities:

• Act as the primary point of contact for customers, addressing queries, concerns, and feedback.
• Build lasting relationships with customers, ensuring their needs are met and exceeded.
• Resolve customer complaints promptly, escalating issues when necessary.
• Stay updated on BMW products, services, and promotions to assist customers effectively.
• Collaborate with sales, service, and marketing teams for a seamless customer experience.
• Track and analyse customer feedback to enhance satisfaction and improve service.
• Organize customer loyalty programs, events, and engagement initiatives.
• Follow up with customers post-sale or service to ensure satisfaction.
• Support sales/service teams with customer communication and relationship building.
• Assist with test drives, vehicle deliveries, and after-sales follow-ups.
• Provide customers with timely updates on service status, offers, and vehicle availability.
• Maintain accurate customer records in the CRM system.
• Monitor customer interactions and ensure proper documentation.
• Analyse customer data to identify trends and growth opportunities.
• Send personalized greetings, reminders, and promotional offers to customers.

Qualifications:

• Bachelor's degree in Business, Communications, or a related field (or equivalent experience).
• Proven experience in customer relations, customer service, or a similar role—ideally in the automotive or luxury goods sector.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities, with a proactive approach to resolving customer concerns and complaints.
• Experience with CRM systems or customer management tools is a plus.
• Ability to work well under pressure and thrive in a fast-paced environment.
• A passion for providing an exceptional customer experience and a commitment to excellence.

Job Type: Full-time

Work Location: In person

Customer Relations Officer (CRO) - Walk in Interviews at Abacus BPO, Islamabad

We are hiring dynamic Customer Service Representatives for multiple ongoing projects.

Bring Updated CV and CNIC. Interviews will be conducted on the spot.

• Location: Plot No , Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.
• Walk-in Dates: 29-Aug-2025 and 30-Aug-2025
• Timings: 12:00 PM - 3:00 PM

Roles Available:

• Inbound Calls
• Local & International Projects

Requirements:

• Bachelor's or above
• Strong verbal communication in either English or Urdu language
• Proficiency with tools like Hoot-suite, Buffer, etc.
• Previous BPO or Customer relations experience is a plus

Benefits:

• Competitive salary
• Performance-based incentives
• Career growth

Working Hours:

• 6 days a week
• Rotational 8-hour shift

Contact:

• Phone:
• Email:

Job Type: Full-time

Pay: Rs37, Rs42,000.00 per month

Work Location: In person

Company Description

N7 Group is a global corporate group with flagship offices in Australia and UAE and a branch office in Pakistan. We offer impeccable services to our valued clients in Real Estate, Security, and Tech, ensuring satisfaction and a luxurious experience. Placing clients at the heart of everything we do is intrinsic to our values, which our training team instills in our employees. N7 Group has grown to become a leading real estate and security agency, with a team of over 500 employees and a targeted audience expanding across 36+ countries. We are an inclusive employer committed to recruiting and supporting diverse teams across the business.

Role Description

This is a full-time on-site role located in Islamabad for a Customer Relations Manager. The Customer Relations Manager will be responsible for managing client relationships, addressing customer queries, and ensuring client satisfaction. Day-to-day tasks include handling customer communications, resolving issues, and collaborating with various departments to enhance the customer experience. The role also involves monitoring customer feedback and implementing strategies for improvements.

Qualifications

• Customer relationship management and client communication skills
• Problem-solving and issue resolution skills
• Excellent written and verbal communication skills in multiple languages, including English, Arabic, Chinese, French, Italian, Russian, and African & Indian
• Experience in the real estate, security, or tech industry is a plus
• Ability to work on-site in Islamabad
• Bachelor's degree in Business, Communications, or a related field
• Strong organizational and time management skills
• Proficient

Location: Chandani Chowk, Rawalpindi

Job Type: Full-time / Night Shift (8:00 PM – 5:00 AM)

** Transport facility available for females**

We are seeking a confident and results-driven Customer Relations Executive with a strong background in international sales and client onboarding. In this role, you will be responsible for presenting our services to global prospects, managing the onboarding process in collaboration with the trial team, and successfully converting leads into long-term paying clients. You will act as the key link between sales, onboarding, and client success teams.

Key Responsibilities:

• Deliver compelling presentations and product demos to international clients via Zoom and other virtual platforms.
• Identify client needs and match them with appropriate service offerings.
• Collaborate with the trial and support teams to ensure a seamless onboarding experience.
• Maintain ongoing communication with clients during their trial period, addressing questions and ensuring satisfaction.
• Build strong relationships, confidently handle objections, and guide clients toward closing.
• Achieve and exceed monthly conversion and closing targets.
• Accurately document client interactions and progress in the CRM system.
• Share insights and feedback with internal teams to enhance overall customer experience and product offerings.

Requirements:

• Proven experience in international sales, customer relations, or client onboarding—preferably in a B2B environment.
• Excellent communication and interpersonal skills, with the ability to influence and close deals effectively.
• Confident presenter with experience using Zoom or other online meeting tools.
• Strong collaboration skills to work cross-functionally with trial and support teams.
• Highly organized, self-motivated, and target-driven.
• Proficiency in CRM software and client tracking tools.

*Females are encouraged to apply. Please note, this is strictly an on-site (office-based) position.

Job Type: Full-time

Pay: Up to Rs120,000.00 per month

Experience:

• International sales and onboarding: 1 year (Required)

Language:

• English (Required)

Location:

• Rawalpindi (Required)

Work Location: In person