14 Customer Management jobs in Pakistan

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As a Senior Manager on our Small Medium Business (SMB) team, you'll play a pivotal role in driving Motive's largest revenue stream. SMB customers form the backbone of Motive's customer base, and our innovative technology is key to creating efficiencies and spurring revenue growth for businesses within the physical economy, including trucking, freight & logistics, construction, oil and gas, local delivery/services, and more.

We are seeking dynamic senior sales professionals with exceptional communication skills and proven leadership abilities. As a second-line leader , you will be responsible for managing and developing managers who oversee global sales teams. Your focus will be on driving the achievement of monthly and quarterly revenue targets through the sale of technology products and services to businesses. You will ensure the effective operation and execution of these sales teams at one of our Pakistan offices, and you should be based in or willing to travel to our Islamabad or Lahore offices.

• Meet and exceed bookings and revenue targets with a team of Managers each managing their own team of Account Executives
• Establish inbound/outbound appointment and pipeline targets, ensure consistent execution and accountability, and track KPIs and other operating metrics to assess team effectiveness.
• Ensure consistent execution of end-to-end sales playbook, and work closely with sales operations to align CRM process.
• Deliver sales management training and coaching programs to ensure consistency and effectiveness across the organization
• Teach and measure your sales teams key responsibilities which include prospecting, qualifying, selling and closing new business to existing customers and assist in achieving / exceeding quota targets on a monthly, quarterly, annual basis
• Follow a disciplined approach to maintaining a current pipeline
• Be proficient in and leverage all Motive offerings in sales pursuits, including ELD, Dashcam, Motive Card, and new products. Share best practices in sales and negotiation skills, highlighting Motive’s value and benefits.
• Listening to calls and coach Account Executives/Sales Managers to improve skills
• Understand, audit, and forecast business to leadership

• 4+ years in International Sales, US Market preferred
• 2+ years in Sales leadership (2nd line leadership preferred), technology/product company preferred
• Proven track record in B2B sales and demonstrated success with a short sales cycle in a fast-paced competitive market
• Exceptional contractual and negotiation skills
• Ability to understand and hold team accountable for pipeline management
• Self-starter who can take on an ambiguous project and be resourceful to get it done

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote

• Meet and exceed bookings and revenue targets with a team of Sales Managers each managing their own team of Account Executives
• Establish inbound/outbound appointment and pipeline targets, ensure consistent execution and accountability, and track KPIs and other operating metrics to assess team effectiveness.
• Ensure consistent execution of end-to-end sales playbook, and work closely with sales operations to align CRM process.
• Deliver sales management training and coaching programs to ensure consistency and effectiveness across the organization
• Teach and measure your sales teams key responsibilities which include prospecting, qualifying, selling and closing new business to existing customers and assist in achieving / exceeding quota targets on a monthly, quarterly, annual basis
• Follow a disciplined approach to maintaining a current pipeline
• Be proficient in and leverage all Motive offerings in sales pursuits, including ELD, Dashcam, Motive Card, and new products. Share best practices in sales and negotiation skills, highlighting Motive’s value and benefits.
• Listening to calls and coach Account Executives/Sales Managers to improve skills
• Understand, audit, and forecast business to leadership
  
  

• 4+ years in International Sales, US Market preferred
• 2+ years in Sales leadership (2nd line leadership preferred), technology/product company preferred
• Proven track record in B2B sales and demonstrated success with a short sales cycle in a fast-paced competitive market
• Exceptional contractual and negotiation skills
• Ability to understand and hold team accountable for pipeline management
• Self-starter who can take on an ambiguous project and be resourceful to get it done
  
  

Lahore, Pakistan

Senior/Principal Business Analyst (Account Management)

We are seeking a dedicated and detail-oriented Senior/Principal Business Analyst (Account Management) to join our dynamic team on-site. The ideal candidate will have a strong background in business analysis and account handling, with excellent communication skills and the ability to manage multiple tasks effectively. This role is crucial for ensuring the smooth execution of projects and maintaining strong client relationships.

Responsibilities:

• Analyze business problems to develop and maintain project plans.
• Address client queries effectively, ensuring timely responses.
• Participate in daily and weekly meetings with internal stakeholders and clients, ensuring all parties are aligned and up-to-date.
• Play an active role in requirements elicitation, documentation, stakeholder coordination, implementation, and communication with both internal teams and clients.
• Act as a liaison between clients, business owners, implementation, and development teams to ensure clear and efficient communication of requirements.
• Collaborate with the support team and other stakeholders to resolve issues promptly.
• Recommend improvements to methodologies and processes for enhanced efficiency.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a relevant field.
• 3–6 years of experience as a Business Analyst, Account Handler, or in Technical Support.
• Excellent written and verbal communication skills.
• Strong analytical and critical thinking skills with the ability to understand and interpret complex documentation.
• Strong problem-solving abilities and attention to detail.
• Effective time management skills to prioritize tasks and meet deadlines.
• Solid understanding of the technical fundamentals of web-based applications.
• Hands-on experience with relational databases such as SQL Server or Oracle is a significant plus.
• Experience in troubleshooting within a Microsoft Windows environment.
• Experience working in a SaaS environment is a plus.
• Familiarity with enterprise systems such as JBoss and WebLogic.
• Working knowledge of XML and web services.

Preferred:

• Knowledge of HL7 standards (V3 preferred).
• Experience with Electronic Medical Record (EMR) software such as EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, or eClinicalWorks.

Shift Timings: Afternoon Shift, Evening Shift

About Us: Persivia and Soliton Technologies are AI-powered HealthTech platforms that enable providers, payers, and large healthcare organizations to deliver personalized, value-based care. By integrating clinical and claims data, we deliver real-time insights that drive improved patient outcomes, clinical performance, and operational efficiency.

Role Code: #ST25Q3AS

Fields marked with an asterisk (*) are mandatory to be filled.

ibex. delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 35 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics.

Job Overview:

ibex. is looking for a Senior Customer Support Specialist within the Operations department who shall assist our U.S.-based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for some talented individuals with excellent communication skills for a full-time job in the customer experience industry, where schedules are going to vary. Apply today if you have the fervent passion to prove yourself and the desire to go beyond determination.

Job Responsibilities:

1. Deliver a class-apart customer experience as measured by performance objectives and in accordance with the core values of our client.
2. Assist customers with their items purchased through the e-commerce website.
3. Convey interest in each customer through their words with courtesy, attention, a friendly and caring image.
4. Provide alternatives to products/items that are not available on the e-commerce website.
5. Follow standard processes and procedures when it comes to providing the resolution.
6. Stay up to date with the latest updates on system information, process changes, and future updates.
7. Must be able to overcome objections and handle customer pushbacks.

Why should you join us?

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You have superb English communication skills with a U.S. or UK accent. You can convey your messages in a friendly, accurate, and jargon-free way.

We hire great people that do great work and are deserving of appreciation and rewards. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

What you can expect from us after applying at ibex.

Once you've applied, sit back and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you on the provided contact number for initial screening.

• Setting customer expectations and revenue goals.
• Identifying customer demands and requirements.
• Advising customers on cost-effectiveness.
• Negotiating agreements with customers.
• Maintaining good relationships with customers.
• Approaching prospective customers to build rapport.
• Adhering to all the rules and regulations of the company.

Requirements

• Bachelor’s degree in Business Administration, Marketing or a relevant field.
• Minimum six months of experience working in a Customer Service department.
• Outstanding oral and written communication skills.
• Exceptional negotiation and sales skills.
• Proficiency in Microsoft Office Tools.
• Sound knowledge of the company’s products and services.
• Ability to maintain sensitive and confidential information.

Maahi Developers (Pvt) Ltd., One of the leading Real Estate Developers is looking for a Customer Relations Specialist / Officer / Executive (Female) Candidate based at Bahria Town Lahore. The individual must be a minimum graduate having a minimum of 02 years of experience in the same capacity.

The company provides a corporate culture working environment with personal and professional growth, market competitive salary will be offered with other fringe & benefits.

Kindly InMail your updated resume, those (female) candidates residing out of City (Lahore) can also be provided with company-based accommodation.

Manage Customer calls

Follow up with customers

Reminders for recovery and follow up with customers accordingly

Manage and create customer files & data

Hands-on with Microsoft Office Tools (Excel, PowerPoint, Word, etc.)

Good communication skills and fluent in English Speaking & Writing

Coordinate with inter departments as per the requirement to complete customer file etc

Candidates having experience in Real Estate will be preferred.