586 Customer Care Manager jobs in Pakistan

Role Purpose

Lead the customer care function, improve conversions, and deliver an excellent client experience across calls, messages, and front desk.

Key Responsibilities

• Handle and resolve client queries and complaints with professionalism
• Convert inquiries into confirmed bookings or sales
• Drive daily, weekly, and monthly targets
• Supervise and coach CSRs and front desk staff
• Run training on customer handling and sales conversion
• Coordinate with service delivery teams for smooth operations
• Maintain accurate records in CRM or Excel
• Plan rosters and manage workload distribution
• Prepare performance, conversion, and feedback reports

Requirements

• Bachelor's degree
• 3 to 5 years in customer care and sales
• Strong persuasion and conversion skills
• Clear written and spoken communication
• Team leadership, coaching, and conflict resolution
• Ability to work under pressure and meet targets

Preferred

• Experience in services sectors such as healthcare, education, hospitality, or retail
• Familiarity with appointment based or subscription based models

Key Competencies

Customer centric mindset

Sales orientation

Team leadership and training

Professional communication

Analysis and reporting

Calm and effective under pressure

How to Apply

• Apply on Indeed or WhatsApp

Job Type: Full-time

Application Question(s):

• Current Salary?
• Expected Salary?

Education:

• Bachelor's (Required)

Language:

• English (Required)

Location:

• Lahore (Required)

Work Location: In person

J7 Emporium Islamabad is hiring a ASSISTANT MANAGER CUSTOMER CARE.

1. Working closely with recovery, sales, and operations teams to align strategies, optimize customer experiences, and drive business growth.

2. Addressing client concerns, resolving issues, and making strategic decisions to enhance customer satisfaction and loyalty.

3. Providing guidance to team members, sharing best practices, and fostering a culture of excellence in customer relationship management.

4. Identifying opportunities to streamline processes, implement new technologies, and enhance customer engagement through innovative solutions.

5. Utilizing CRM systems, analyzing customer data, and engaging with clients through various communication channels to deliver personalized services.

Required Skills:

1. Proficiency in CRM software, data analytics tools, email marketing platforms, social media management, and project management systems.

2. Bachelor's degree

3. Minimum of 1-2 years of experience in customer relationship management, preferably in the real estate industry.

4. Proven track record of successfully managing client portfolios.

5. Excellent communication skills, strong problem-solving abilities, adaptability to changing market dynamics, leadership qualities, and a customer-centric approach.

6. In-depth understanding of real estate market trends, property laws, customer acquisition strategies, and competitor analysis.

Location: J7 Emporium, B-17 Multi Gardens Islamabad

Note: Preferably female candidate

Apply Now: Forward your CV to with subject line "ASSISTANT MANAGER CUSTOMER CARE".

Job Type: Full-time

Pay: From Rs60,000.00 per month

Work Location: In person

About the Role:

The Head of Incubator/Accelerator will play a pivotal role in driving the success of our program. You will be responsible for overseeing all aspects of the program, from sourcing and selecting promising startups to providing them with the resources, services and guidance they need to thrive. You will be a strategic thought leader, fostering a dynamic environment that fosters innovation and collaboration.

Responsibilities:

• Develop and implement a comprehensive strategy for the incubator/accelerator program, aligning it with the company's overall goals
• Manage the onboarding process for accepted startups, ensuring they have the resources and support needed to begin their journey.
• Develop and deliver mentorship programs, workshops, and other programs to support the growth and development of portfolio companies.
• Build and manage relationships with key stakeholders in the entrepreneurial ecosystem, including investors, mentors, and industry experts.
• Oversee the day-to-day operations of the incubator/accelerator, including budgeting, scheduling, and performance tracking.

Stay up-to-date on industry trends and best practices in incubation and acceleration.

• Act as a champion for the incubator/accelerator program within the company and externally.
• Manage and motivate a team of program managers and staff (if applicable).

Qualifications:

• Experience with a startup
• Experience with professional services organizations
• Experience in startup incubation, acceleration, or venture capital.
• Proven track record of identifying and nurturing high-growth startups.
• Strong understanding of the entrepreneurial ecosystem and startup funding landscape.
• Excellent communication, presentation, and interpersonal skills.
• Ability to build and manage strong relationships with a diverse range of stakeholders.
• Passion for innovation and a strong desire to help startups succeed.
• Experience in developing and delivering mentorship programs (a plus).
• Experience in managing a team (a plus).
• BBA/MBA or equivalent degree in a relevant field (a plus).

At Remotiv, we're connecting people worldwide. We connect talented people with businesses.

*Hiring for one of our client -

Location: Lahore - Onsite

Job Type: Full-Time

Responsibilities:

• Operations & Escalation Management
• Oversee technical support and NOC operations, including managing ticket queues and ensuring SLA compliance.
• Act as the first point of escalation for complex or high-impact issues and ensure timely resolution.
• Proactively monitor systems and address incidents to maintain service uptime.

Team Leadership & Development

• Build and lead a high-performing team with the right mix of talent and potential to achieve organizational goals.
• Continuously coach and train the team to meet Key Performance Indicators (KPIs) and maintain motivation.
• Design training programs for Level 1, Level 2 support engineers for smooth onboarding.
• Conduct quarterly performance appraisals and manage ongoing performance
• improvements.
• Foster a performance-oriented culture through positive competition and a collaborative learning environment.

Process & Quality Assurance

• Design, implement, and refine support processes, SOPs, and NOC workflows using ITIL best practices.
• Conduct regular quality audits to ensure support interactions meet defined standards.
• Ensure the shift start reports are validated daily, and necessary actions are taken proactively.
• Update internal knowledge bases and training materials.

Customer Success & Experience

• Deliver a professional, proactive, and friendly support experience that strengthens customer trust.
• Engage closely with customers during the Go-Live phase, ensuring they are trained and empowered to use Contegris products effectively.
• Handle customer escalations efficiently and with empathy to maintain satisfaction.
• Conduct CSAT and NPS surveys, analyze feedback, and recommend corrective actions to leadership.

Collaboration

• Work closely with Development, Customer Success and and Deployment teams to resolve complex queries and ensure smooth onboarding.
• Share actionable insights with cross-functional teams to continuously improve support and product experience.
• Reporting & Analytics
• Monitor and analyze support KPIs including resolution time, customer satisfaction,
• backlog, and escalations.
• Present performance reports to leadership on a weekly, monthly, quarterly, and annual basis.
• Use data-driven insights to optimize processes and team performance.
• Information Security & Compliance
• Understand and implement Contegris's Information Security Management System
• (ISMS) policies across all relevant functions.

Qualification Criteria:

• Education: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Experience: 4-5 years of experience in SaaS B2B in similar capacity.
• Proven experience managing Technical Support, NOC, and Contact Center Operations.
• Strong leadership, coaching, and team-building abilities.
• Excellent reporting, analytical, and problem-solving skills.
• Familiarity with ITIL frameworks is a plus.
• A customer-first mindset with a strong ability to manage escalations and deliver satisfaction.
• Ability to perform under pressure and multitask effectively.

We are looking for an experienced IT Support Manager to lead and strengthen our IT infrastructure, ensuring high availability, security, and performance across the organization. The ideal candidate will come from the IT or FinTech sector and have strong expertise in firewalls, networking, system security, and Active Directory, along with proven experience managing IT operations for mid-to-large teams.

Key Responsibilities

Lead daily IT support operations and ensure minimal downtime.

Manage and secure network devices, firewalls, and routers for optimal performance.

Oversee system security, access controls, and periodic security audits.

Administer Active Directory, user management, and group policies.

Handle installation, configuration, and troubleshooting of systems and software.

Ensure reliable data backup, disaster recovery, and endpoint protection.

Collaborate with internal teams to resolve IT issues efficiently.

Evaluate and implement new technologies for performance and scalability.

Maintain IT asset records, procedures, and documentation.

Mentor and guide the IT team to meet departmental goals.

Requirements

Bachelor's degree in Computer Science, IT, or related field.

6–10 years of IT support and system administration experience, including leadership roles.

Strong knowledge of firewalls, networking, and system security protocols.

Proficiency in Active Directory, Windows Server, and Microsoft 365.

Excellent troubleshooting, communication, and leadership skills.

Certifications such as CCNA, CompTIA Security+, or MCSA are preferred.

What We Offer

Competitive salary and benefits.

Fast-paced and collaborative FinTech environment.

Professional growth and learning opportunities.

Job Type: Full-time

Work Location: In person

We are looking for an experienced IT Support Manager to oversee our IT infrastructure, ensure system reliability, and maintain strong network and data security. The ideal candidate will have hands-on expertise in firewalls, networking, system security, and Active Directory, along with proven experience leading IT support operations.

Key Responsibilities:

• Lead and manage daily IT support operations to ensure smooth system performance and minimal downtime.
• Configure, monitor, and maintain network devices, firewalls, and routers to ensure optimal connectivity and security.
• Oversee system security, implement access controls, and conduct regular security audits.
• Administer Active Directory, including user management, group policies, and access permissions.
• Manage installation, configuration, and troubleshooting of hardware, software, and operating systems.
• Ensure proper data backup, recovery, and endpoint protection procedures are followed.
• Collaborate with internal teams to resolve IT issues and support business operations efficiently.
• Evaluate and implement new technologies to enhance system reliability and performance.
• Maintain detailed documentation for IT assets, procedures, and configurations.
• Mentor and guide the IT team to achieve departmental goals.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5–8 years of professional experience in IT support, networking, and system administration.
• Strong knowledge of firewalls, system security, and networking protocols.
• Proficiency in Active Directory, Windows Server, and Microsoft 365 administration.
• Excellent troubleshooting, communication, and leadership skills.
• Relevant certifications such as CCNA, CompTIA Security+, or MCSA are highly desirable.

What We Offer:

• Competitive salary and benefits package.
• Dynamic and collaborative work environment.
• Opportunities for continuous professional development and growth.

Job Type: Full-time

Pay: Rs120, Rs160,000.00 per month

Work Location: In person

Job Requirement:

1- Must have Experience of Digital Marketing Campaign.( Only Relevant Experience Candidates will be shortlisted).

2- Can Join Immediately.

3- Can Do Attitude.

Job Type: Full-time

Pay: Rs100, Rs130,000.00 per month

Work Location: In person

Company Description

Midea Group is a global leader in home appliances and air conditioning technologies. With over 30 years of professional experience, we distribute air conditioners in Pakistan through Green Leaves. Our product range includes residential and commercial air conditioning solutions, from splits and windows to portable ACs and dehumidifiers. Our annual production capacity exceeds 67 million sets, with manufacturing bases in China, Vietnam, India, Egypt, Brazil, and Argentina. We are committed to leveraging the latest technology and environmentally friendly solutions to offer high-quality, innovative appliances to our customers.

Key Responsibilities

1.
Customer Service Operations

• Oversee day-to-day customer support operations (Complaint Management, service centers)
• Develop and implement standard operating procedures (SOPs) for handling customer queries, complaints, and warranty claims
• Ensure timely and efficient resolution of customer issues

2.
After-Sales Support

• Monitor warranty and maintenance services.
• Coordinate with technical teams to resolve recurring product issues.
• Develop strategies to improve after-sales service quality

3.
Team Leadership & Training

• Lead, train, and motivate customer support and service teams.
• Build technical and soft skills capabilities of front-line service staff.
• Set performance targets and monitor KPIs (e.g., response time, resolution rate, customer satisfaction score).

4.
Dealer & Service Network Management

• Support dealers and service partners in addressing customer issues.
• Conduct regular performance reviews of service centers and authorized dealers.
• Ensure availability of spare parts and technical support at all service touchpoints.

5.
Customer Experience & Feedback

• Gather customer feedback and identify improvement opportunities.
• Implement customer satisfaction surveys, NPS (Net Promoter Score), and complaint analysis reports.
• Work with marketing and product teams to integrate customer insights into product development.

6. Compliance & Reporting

• Ensure compliance with company policies, brand standards, and regulatory requirements.
• Prepare regular service performance reports for senior management.

• Recommend process improvements based on analytics and industry best practices.

• Qualifications & Skills

• Education: Bachelor's degree in Business Administration, Engineering, or related field. Master's degree (MBA) preferred.
• Experience: Minimum 3–5 years of experience in customer service/after-sales management (preferably in HVAC, consumer electronics, or appliances).
• Knowledge of air conditioning systems and after-sales service operations.
• Proven leadership, people management, and team development skills.
• Excellent communication, problem-solving, and conflict resolution abilities.
• Strong analytical and reporting skills.
• Proficiency in CRM systems, customer service software, and MS Office Suite.

Grade:
L3

Location:
Lahore

Last Date to Apply:
October 1st 2025

What is Business Support Manager?

The
Business Support Manager
plays a critical role in ensuring smooth business operations by providing strategic and operational support to carrier sales teams. This role focuses on
process optimization, performance tracking, stakeholder coordination, and operational efficiency
to drive business success. The position requires strong analytical, problem-solving, and communication skills to support business strategies and enhance productivity.

What Does Business Support Manager Do?

Key Responsibilities:

• Develop and implement
  business support strategies
  to streamline processes and improve operational efficiency.
• Work closely with
  C&IB teams
  to provide data-driven insights, reporting, and performance tracking.
• Ensure seamless coordination between
  internal departments
  , including finance, marketing, operations, and customer support.
• Monitor
  key performance indicators (KPIs)
  and prepare reports for senior management.
• Manage
  budgeting, forecasting, and resource allocation
  to optimize business performance.
• Identify
  operational challenges
  and recommend solutions to improve workflow and efficiency.
• Support sales teams with contract management, compliance, and administrative tasks.
• Assist in the development and execution of
  business plans and strategic initiatives
  .
• Drive
  process automation
  and the use of technology to enhance productivity.

What are we looking for and what does it require to be Business Support Manager?

Key Deliverables:

• Ensure
  100% achievement of operational and performance KPIs
  .
• Enhance
  business process efficiency
  through automation and workflow improvements.
• Provide
  accurate and timely business insights
  for decision-making.

Qualifications & Experience:

• Bachelor's or Master's degree
  in
  Business Administration, Finance, or a related field
  .
• 5+ years of experience
  in business support, sales operations, or process management.
• Strong expertise in
  business analytics, reporting, and financial management
  .
• Experience in
  enterprise sales support, telecom, or IT industry
  is preferred.

Key Skills & Competencies:

• Strong
  analytical and problem-solving
  skills.
• Excellent
  stakeholder management
  and cross-functional coordination.
• Proficiency in
  MS Excel, Power BI, CRM, and reporting tools
  .
• Ability to
  optimize processes and improve efficiency
  .
• Strong communication and
  decision-making
  skills.

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.