23 Crm Systems jobs in Pakistan

Overview

We are hiring a Customer Relationship Manager (CRM) with strong experience in medical billing and US client communication. The ideal candidate will have excellent communication skills and hands-on experience with CRM tools like EHR/EMR.

• Maintain and strengthen relationships with USA-based clients.
• Handle end-to-end medical billing operations.
• Communicate professionally via phone, email, and chat.
• Use CRM software (EHR/EMR) to manage client records and interactions.
• Address and resolve client issues in a timely manner.
• Coordinate with internal departments to ensure smooth service delivery.

• Excellent English communication skills (verbal & written)
• Proven experience in Medical Billing (mandatory)
• Familiarity with CRM tools like EHR, EMR, etc.
• Bachelor’s Degree (compulsory)
• Experience dealing with US healthcare clients
• Willingness to work onsite during night shift (6 PM – 3 AM)

To provide and promote a professional, high-quality, front-line customer-focused telephone, email, and mailing service to all customers. Proactively seek to identify customer needs and effectively respond and refer leads to the appropriate channels for follow-up.

To take ownership and responsibility for all inquiries presented to the Customer Relationship department, identify customer needs, and utilize appropriate questioning and listening skills to identify and offer appropriate solutions.

1) To execute and maintain customer services operations such as:

1. Obtaining and verifying customer information
2. Educating about loyalty and other promotions
3. Processing and dispatching of club cards
4. Following up for the activations of club cards
5. Responding to inquiries regarding club cards and active promotions
6. Marketing campaigns
7. Customer invitations
8. Managing customer complaints and suggestions

2) To liaise and arrange corporate meetings for the Marketing Head.
3) To conduct research on the latest trends and update summary to the Marketing Head.
4) Communicating with target audiences and managing customer relationships.
5) Liaising with designers and printers.
6) Organizing photo shoots.
7) Arranging for the effective distribution of marketing materials.
8) Maintaining and updating customer databases.
9) Conducting market research such as customer questionnaires and focus groups.
10) Contributing to, and developing, marketing plans and strategies.
11) Managing the publication of all publicity material to maximize brand promotion.
12) Creating and developing new innovative ways to communicate the company message to their existing customers.
13) Supporting the marketing head in day-to-day marketing activities.
14) Planning, developing, and delivering campaigns as agreed within timescales.
15) Executing all outbound activities in line with team objectives.
16) Regularly conducting customer service surveys as per requirements.
17) Developing promotional opportunities and ideas from conception through to delivery.

Female candidates are encouraged to apply.

• Able to use computer and office programs.
• Strong interpersonal skills. Sales representatives need a mix of both verbal communication and listening skills

Benefits of being with us

• Attractive Package with Incentives and Bonuses
• Free Lunch / Tea / Coffee / Refreshment
• Fuel allowances
• Life Insurance(After probation)

Job Requirements:

• O Levels/Matric or above
• Able to use computer and office programs.
• Strong interpersonal skills. Sales representatives need a mix of both verbal communication and listening skills

Benefits of being with us

• Attractive Package with Incentives and Bonuses

Job Description: Customer Relationship Officer

Deewan-e-Khas Trading, a leading integrated financial services group, is seeking fresh graduates to join our team as Customer Relationship Officers. As a Customer Relationship Officer, you will play a crucial role in building and maintaining relationships with our clients.

Responsibilities:
- Build and maintain strong relationships with clients, providing exceptional customer service at all times
- Act as the main point of contact for clients, addressing their queries and concerns in a timely manner
- Identify opportunities to upsell and cross-sell our financial products and services
- Assist clients in opening new accounts and provide guidance on utilization of our services
- Stay up-to-date with industry trends and provide clients with relevant information and updates
- Collaborate with other departments to ensure seamless client experience

- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work independently and in a team
- Detail-oriented and organized
- Ability to handle and resolve customer complaints

Will take a proactive, confident and friendly approach to all aspects of Customer Services and Relationship Management. This may overlap with some Marketing, Business Development and Operational responsibilities.

MAIN DUTIES:

1. Handle incoming live website chat (existing and new customers)
2. Handle all incoming phone calls and emails (customers, clients etc)
3. Manage queries, course listings and bookings on third party websites (Emagister)
4. Identify, contact and generate leads for corporate clients and potential customers via social media (likes / followers / targeted search / google search / professional memberships)
5. Manage tickets on Freshdesk – keep track of potential leads, chase (emails & calls)
6. Coordinate with ELN Pakistan’s admin and office operations within agreed timescales.
7. Monitor and work towards relevant KPI’s (customer service, marketing – UK and PK).

ELN is a UK based centre providing Pearson (BTEC) and Laser Learning Accredited Teacher Training, Quality Assurance Training and Leadership and Management Training at all levels. We will soon expand our portfolio of online UK approved training.

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Direct message the job poster from Zameen.com

Location: Lahore, Pakistan

Company: Zameen.com

Key Responsibilities:

• Actively generate and manage leads for real estate sales.
• Develop and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Provide comprehensive details and insights about real estate properties to potential clients.
• Conduct client meetings, property site visits, and presentations to facilitate decision-making.
• Understand client requirements and provide tailored solutions to meet their needs.
• Drive sales performance and achieve sales targets.
• Provide training and guidance to junior sales team members when required.

Required Skills and Qualifications:

• At least 1-2 years of experience in sales, preferably in real estate or related sectors.
• Strong communication and negotiation skills.
• Ability to meet and exceed sales targets.
• In-depth knowledge of the local real estate market and trends.
• Self-motivated, results-driven, and goal-oriented individual.

Why Zameen.com?

• Competitive salary and performance-based incentives.
• Opportunity to work in a fast-paced and growing company.
• Career growth and development opportunities.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service, Public Relations, and Sales
• Industries Real Estate, Telephone Call Centers, and Investment Advice

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