46 Crm Manager jobs in Pakistan

Join to apply for the Microsoft Certified Trainer Dynamics 365 Customer Engagement role at ITC Worldwide

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Join to apply for the Microsoft Certified Trainer Dynamics 365 Customer Engagement role at ITC Worldwide

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About ITC Worldwide

ITC Worldwide is a global leader in delivering high-impact technology training and consultancy services. We specialize in empowering professionals and organizations through expert-led instruction in platforms such as Microsoft, AWS, Atlassian, IBM, and Oracle. Our mission is to foster innovation and operational excellence through education.

About ITC Worldwide

ITC Worldwide is a global leader in delivering high-impact technology training and consultancy services. We specialize in empowering professionals and organizations through expert-led instruction in platforms such as Microsoft, AWS, Atlassian, IBM, and Oracle. Our mission is to foster innovation and operational excellence through education.

Role Overview

We are seeking a certified and experienced Microsoft Certified Trainer (MCT) with expertise in Dynamics 365 Customer Engagement . The ideal candidate will lead corporate workshops focused on CRM transformation, customer experience optimization, and certification prep across Sales, Marketing, and Customer Service modules.

Key Responsibilities

• Deliver official Microsoft training courses for MB-210 (Sales), MB-220 (Marketing), and MB-230 (Customer Service).
• Facilitate hands-on labs and scenario-driven workshops for CRM, CX, and service teams.
• Customize training programs to align with industry-specific CRM workflows and KPIs.
• Provide certification preparation including mock exams and practical exercises.
• Offer post-training support for CRM adoption, reporting, and ROI optimization.
• Align training delivery with enterprise customer engagement strategies and digital transformation goals.
  
  
  

• Pre-assessment diagnostics and learner readiness evaluations.
• Structured learning paths with Microsoft Learn content and CRM simulations.
• Practice exams and customer journey mapping exercises tailored to industry scenarios.
• Exam strategy workshops covering CRM-specific question formats and time management.
• Post-training support including mentoring and access to CRM learning communities.
  
  
  

• Valid Microsoft Certified Trainer (MCT) credential with MB-210, MB-220, and MB-230 certifications.
• Minimum of 5 years of experience in CRM implementation, customer experience, or Dynamics 365.
• Proven track record of delivering Microsoft training and consulting engagements.
• Strong understanding of customer journey design, CRM analytics, and service automation.
• Excellent presentation, communication, and interpersonal skills.
• Experience in instructional design and adult learning methodologies.
• Ability to adapt training delivery to different learning styles and technical levels.
• Willingness to travel for on-site training engagements.
• Bachelors degree in Business, Marketing, or a related field.
  
  
  

• Experience with Dynamics 365 Sales, Marketing, and Customer Service modules.
• Familiarity with Power Platform integrations and customer data platforms (CDPs).
• Ability to create multimedia and interactive training content.
• Experience in course development, examination, and assessment.
  
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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CRM will cultivate, maintain, and develop relationships with a portfolio of national and international clients. Preferably you would have prior experience of business development and relationship management.

1. Excellent written and verbal communication skills.
2. Customer care/service experience.
3. Outgoing and confident.

Information Technology and Services - Lahore, Pakistan

Welcome to International Petrochemicals (Pvt.) Ltd. IPC was founded in 1978 in Lahore Pakistan. We have made steady and significant progress and are proud of our accomplishments. We have evolved into a group of companies servicing clients in diverse sectors.

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• Ability to work under pressure, problem-solving skills, and decision-making
• Proven experience as a CRM Manager or in a similar customer-focused role
• Knowledge of customer segmentation, data analysis, and campaign targeting
• Creative thinking skills

Job Responsibilities:

• Oversee the implementation, customization, and integration of CRM software with other systems
• Optimize the customer service journey in line with industry best practices
• Cater to non-financial transactions
• Coordinate the preparation of business requirement documents (BRDs) with stakeholders
• Arrange and cater to change requests (CRs) for system changes or requirements
• Support the implementation of CRM systems in coordination with stakeholders and business teams
• Manage vendor relationships and contracts related to CRM technology
• Supervise the team in information gathering and gap analysis
• Ensure timely closure of User Acceptance Tests (UATs)
• Perform any other tasks assigned by the Unit Head & Divisional Head of CRM & CX Analytics

Qualifications: Preferably a Master’s degree or equivalent from a reputed university.

Experience: Preferably 2 to 4 years in CRM-related fields.

Location: Lahore

• Mid-Senior level

• Full-time

• Banking

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Job Description for CRM Specialist

Who We Are

Are you looking for a challenge that offers experience in Agile environments? Do you want to learn about the latest technologies involved in the OTT video streaming ecosystem? Do you want to work in an international environment? STARZPLAY offers you all of these challenges and more!

STARZPLAY is a subscription video-on-demand service headquartered in Dubai and available in 20 countries across the MENA region. Our service streams thousands of blockbuster Hollywood movies, TV shows, documentaries, kids’ entertainment, and dedicated Arabic content to subscribers in the region. This makes us the region's fastest-growing SVOD and LIVE Sports streaming service.

Job Overview

The STARZPLAY team is expanding, and we are looking for an experienced CRM Specialist to join our team. In this role, you will report to the Head of CRM and be responsible for executing and optimizing CRM campaigns to enhance customer engagement and retention. The ideal candidate will have hands-on experience with Martech platforms and a technical background in HTML is a plus.

Responsibilities

• Execute and optimize CRM campaigns using platforms like CleverTap, MoEngage, Braze, WebEngage, Insider, or similar tools.
• Develop and deploy automated, triggered, and journey-based CRM campaigns.
• Plan and execute mass and segmented manual campaigns.
• Track and own key engagement metrics related to user engagement, churn, and reactivation.
• Collaborate with cross-functional teams to enhance user experience and drive engagement.
• Conduct A/B testing and analyze user data to identify opportunities for improvement.
• Maintain and improve data management processes, ensuring accuracy and consistency.
• Act as a liaison between the IT and CRM teams to identify and target specific consumer segments.
• Partner with stakeholders to inform and align them on upcoming data management initiatives.
• Stay updated on best practices and new trends in CRM and customer engagement.

Requirements

• Bachelor's degree in marketing, business, or a related field.
• 3+ years of hands-on experience in CRM tools like CleverTap, MoEngage, Braze, WebEngage, Insider, or similar platforms.
• Proficiency in creating and managing personalized, data-driven campaigns.
• Basic knowledge of HTML for email or campaign customization is highly preferable.
• Strong analytical and problem-solving skills.
• Experience with A/B testing and analyzing user behavior data.
• Excellent communication and interpersonal skills.
• Familiarity with subscription-based business models is a plus.
• Fluency in Arabic is a plus but not mandatory.

Why Work at STARZPLAY?

At STARZPLAY, we look for bold, creative, and innovative individuals with a passion for technology.

We offer:

• A competitive compensation package.
• An environment that is constantly evolving, exposing you to new market trends and innovations.
• Opportunities to contribute to our exciting platform and projects.

If you are a detail-oriented CRM Specialist with a knack for customer engagement and retention, we encourage you to apply for this exciting opportunity at STARZPLAY!

Job Description

About Us:

With over two decades of expertise, Fortray excels in IT Recruitment, Training, and Services. As IT Recruiters, we connect top talent with global opportunities in the digital technology sector, offering contract, temporary, and permanent placements across various industries, roles, salaries, and locations. Our specialized teams ensure your recruitment or job search benefits from seasoned experts who deeply understand your sector. Fortray is also a global online boot camp, helping career changers gain vital digital skills in just four weeks, opening doors to lucrative tech careers.

Our rigorous curriculum covers cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more. Practical, hands-on learning and mentorship from industry experts result in a remarkable 95% placement rate. With over 1,000 monthly live classes, real-world projects, and extensive resources, Fortray stands out. Our mentorship program, flexible schedules, and 1:1 career coaching guide your success. Join 1,000+ satisfied graduates on their journey to tech careers through Fortray.

Additionally, as a Managed Service Provider (MSP), we offer global managed IT services, including cybersecurity, cloud solutions, and IT consultancy, tailored to businesses of all sizes, emphasizing user centricity from consultation to ongoing support, ensuring seamless technology operations.

Purpose of the Job – Overview

Job Title: CRM Specialist

Location: Fully Remote

Must have a 2 to 3 Hours Backup, 22 to 24” Monitor with HDMI Cable, Table, Chair and Quiet place to work.

Timings:

• Monday to Friday: 9 AM to 6 PM BST
• Saturday: 10 AM to 3 PM BST

Job Summary:

We are looking for a CRM Specialist with expertise in Microsoft Dynamics 365 CRM to manage, optimize, and enhance our customer relationship management system. The ideal candidate will play a critical role in streamlining sales, marketing, and customer service processes, ensuring smooth CRM operations, and driving business growth.

Key Responsibilities:

• CRM Administration: Manage and configure Microsoft Dynamics 365 CRM , including workflows, customizations, dashboards, and reporting.
• Process Optimization: Analyze business processes and recommend improvements using CRM automation, integration, and customization.
• User Support & Training: Provide technical support, troubleshooting, and training for CRM users.
• Data Management: Ensure data integrity, accuracy, and security by implementing best practices in CRM data governance.
• Customization & Development: Work with developers to enhance CRM functionality using PowerApps, Power Automate, and custom scripts .
• Integration: Integrate Microsoft Dynamics 365 with other business applications such as ERP, marketing automation tools, and third-party APIs.
• Reporting & Analytics: Generate insightful reports and dashboards to support business decision-making.
• Compliance & Security: Ensure CRM configurations comply with data privacy and security regulations.

Requirements:

• Education: Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
• Experience: 2 years of hands-on experience with Microsoft Dynamics 365 CRM .
• Soft Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Ability to work independently and collaborate with cross-functional teams.

Urgent Hiring!
At MaxRemind Pvt Ltd, we're on the lookout for a CRM Specialist to join our team.
Email your CV to apply. We're excited to explore the possibilities with you!

Responsibilities:

1. Excellent communication skills
2. Proficiency in the American accent
3. Smooth grip on documentation
4. Sound knowledge about Relationship lead & Sale management
5. Flexible hours following USA TIME ZONE

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