53 Crm Implementation jobs in Pakistan

About the job DELIVERY DIRECTOR, IT SERVICES, ERP /CRM IMPLEMENTATION

ITC Business Applications Domain

Delivery Practice is looking for an experienced and highly dynamic leader to take on a leadership role for TECHNICAL SERVICES & SUPPORT.

The Delivery Director role is a critical leadership position responsible for managing and delivering the portfolio of large CRM and ERP implementations, accountable for the delivery quality and performance to budget for a portfolio of complex CRM and ERP projects across the Americas & EMEA.

The Delivery Director will also ensure that effective standards, processes and tools are in place to ensure high quality delivery and then drive the quality through a team that he/she will directly manage. The goal is to ensure successful delivery of complex and large Dynamics implementations across. A very high degree of accountability comes with this role as he/she will be responsible for ensuring on-time, on-budget for the delivery portfolio that successfully delivers on Customer Outcomes.

Qualifications

Position Requirements:

Business Leader. Independent strategic thinker about business issues, who can see the big picture and unite new and disparate ideas with practical plans, working comfortably in the face of ambiguity while driving persistently towards success Real-world experience with large Business Application implementations, preferably Dynamics 365. Exposure to multi-country and full life-cycle complex CRM and/or ERP implementation projects across various industries Demonstrated track record of delivering complex projects. Capable of global leadership and reaching out to the appropriate global community to drive success Effective field services practice leadership, demonstrating executive maturity and building a high performing team. Proven track record of key stakeholder alignment, customer and partner satisfaction, driving revenue attainment, delivery excellence Executive-level (CxO) interpersonal, verbal, written and presentation skills; ability to mesh well with customer decision makers, by being a good listener, a team builder and an articulate advocate of ITCs vision and value proposition Consulting start-up experience a plus, as is having led a regional practice or business function as an Architect. Resourceful, confident under pressure, and has demonstrated skill in both crisis management and expectation management. Knowledge of Microsoft and SAP systems and tools highly desirable. Strong oral and written communication in

English.

Organizational, and interpersonal skills 10+ years IT industry experience with a minimum 10+ years of experience in services delivery organization Ability to travel as high as 50% as is demanded by the needs of our customers and our business #IS Deliver #ITSM #PMP Responsibilities The Delivery Directors focus areas will include: Act as the Business Applications Domain Leader for its key markets, and will own the end-to-end business on delivery portfolio management and project execution to deliver on domain P&L and scorecard KPIs Drives customer satisfaction and services revenue through delivery excellence, delivery resource development, direction and guidance Manages a fiscally responsible practice. Delivers on Delivery Margin through Modern Delivery levers and right mix of delivery resources/capabilities in each location/customer Drives and is responsible for the teams billable utilization goals Build a high-performing and sustainable delivery practice focused on customer success. Hires the right talent to meet the demands of practice to support business growth Collaborates effectively with Area/Sub Services leadership (Sales/AAD) to deliver on business goals aligned to customer outcomes, financial management of delivery portfolio and business forecasting against scorecard metrics Manages a healthy delivery portfolio through portfolio governance and oversight of all services delivery activities Act as project sponsor to key customers as required by the business Partners very closely with the Managing Architects and Global Pursuit team to ensure the right people, doing the right work, at the right time, to create and deliver joint services propositions. Direct involvement with customers when necessary to provide executive support on key engagements and business development opportunities Recognizes and develops team members strengths, aligned to capability needs, resulting in strong delivery results Drives technical and professional role readiness across their team Consistently achieves and frequently surpasses personal and team goals from quarter to quarter Consistently manages areas of fiscal responsibility, staying within budget, and effectively staffing, and managing resources Generates an inclusive workgroup environment, which encouraged cross-group collaboration Communicates vision, business direction, & workgroup core priorities Demonstrates and drives valuable customer partner interactions.

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ITC Business Applications Domain

Delivery Practice is looking for an experienced and highly dynamic leader to take on a leadership role for TECHNICAL SERVICES & SUPPORT.

The Delivery Director role is a critical leadership position responsible for managing and delivering the portfolio of large CRM and ERP implementations, accountable for the delivery quality and performance to budget for a portfolio of complex CRM and ERP projects across the Americas & EMEA.

The Delivery Director will also ensure that effective standards, processes and tools are in place to ensure high quality delivery and then drive the quality through a team that he/she will directly manage. The goal is to ensure successful delivery of complex and large Dynamics implementations across. A very high degree of accountability comes with this role as he/she will be responsible for ensuring on-time, on-budget for the delivery portfolio that successfully delivers on Customer Outcomes.

Qualifications

Position Requirements:

Business Leader. Independent strategic thinker about business issues, who can see the big picture and unite new and disparate ideas with practical plans, working comfortably in the face of ambiguity while driving persistently towards success Real-world experience with large Business Application implementations, preferably Dynamics 365. Exposure to multi-country and full life-cycle complex CRM and/or ERP implementation projects across various industries Demonstrated track record of delivering complex projects. Capable of global leadership and reaching out to the appropriate global community to drive success Effective field services practice leadership, demonstrating executive maturity and building a high performing team. Proven track record of key stakeholder alignment, customer and partner satisfaction, driving revenue attainment, delivery excellence Executive-level (CxO) interpersonal, verbal, written and presentation skills; ability to mesh well with customer decision makers, by being a good listener, a team builder and an articulate advocate of ITCs vision and value proposition Consulting start-up experience a plus, as is having led a regional practice or business function as an Architect. Resourceful, confident under pressure, and has demonstrated skill in both crisis management and expectation management. Knowledge of Microsoft and SAP systems and tools highly desirable. Strong oral and written communication in English.

Organizational, and interpersonal skills 10+ years IT industry experience with a minimum 10+ years of experience in services delivery organization Ability to travel as high as 50% as is demanded by the needs of our customers and our business #IS Deliver #ITSM #PMP ResponsibilitiesThe Delivery Directors focus areas will include: Act as the Business Applications Domain Leader for its key markets, and will own the end-to-end business on delivery portfolio management and project execution to deliver on domain P&L and scorecard KPIs Drives customer satisfaction and services revenue through delivery excellence, delivery resource development, direction and guidance Manages a fiscally responsible practice. Delivers on Delivery Margin through Modern Delivery levers and right mix of delivery resources/capabilities in each location/customer Drives and is responsible for the teams billable utilization goals Build a high-performing and sustainable delivery practice focused on customer success. Hires the right talent to meet the demands of practice to support business growth Collaborates effectively with Area/Sub Services leadership (Sales/AAD) to deliver on business goals aligned to customer outcomes, financial management of delivery portfolio and business forecasting against scorecard metrics Manages a healthy delivery portfolio through portfolio governance and oversight of all services delivery activities Act as project sponsor to key customers as required by the business Partners very closely with the Managing Architects and Global Pursuit team to ensure the right people, doing the right work, at the right time, to create and deliver joint services propositions. Direct involvement with customers when necessary to provide executive support on key engagements and business development opportunities Recognizes and develops team members strengths, aligned to capability needs, resulting in strong delivery results Drives technical and professional role readiness across their team Consistently achieves and frequently surpasses personal and team goals from quarter to quarter Consistently manages areas of fiscal responsibility, staying within budget, and effectively staffing, and managing resources Generates an inclusive workgroup environment, which encouraged cross-group collaboration Communicates vision, business direction, & workgroup core priorities Demonstrates and drives valuable customer partner interactions.

Consultant - Financial Software Implementation Consultant

An IT firm requires a Financial Software Implementation Consultant.

The core purpose of the Implementation Consultant is to provide software application consultancy, primarily to customers during an implementation project.

Consultancy services include both tasks performed onsite with the customer and offsite at the office. Core tasks include:

1. Analysis of customer operational processes
2. Configuring Master Terminal
3. Super User training
4. Guiding the customer through the switch over to Go Live on Master Terminal
5. Specification and project documentation

Job Specification

The Implementation Consultant will also work alongside internal parties (Project Manager, Development Managers, Business Analysts, and Business Managers) to deliver consulting services.

The person in this position will at all times act to support the Company’s Vision, Mission, and Values.

Minimum Requirements:

Academics: MBA Finance with a minimum of 2 years of industry experience.

Location: Information Technology and Services - Karachi, Pakistan

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Consultant - Financial Software Implementation Consultant

An IT firm requires a Financial Software Implementation Consultant. The core purpose of the Implementation Consultant is to provide software application consultancy, primarily to customers during an implementation project. Consultancy services include both tasks performed onsite with the customer and offsite at the office. Core tasks include: Analysis of customer operational processes Configuring Master Terminal Super User training Guiding the customer through the switch over to Go Live on Master Terminal Specification and project documentation Job Specification

The Implementation Consultant will also work alongside internal parties (Project Manager, Development Managers, Business Analysts, and Business Managers) to deliver consulting services. The person in this position will at all times act to support the Company’s Vision, Mission, and Values. Minimum Requirements: Academics: MBA Finance with a minimum of 2 years of industry experience. Location: Information Technology and Services - Karachi, Pakistan

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Job Description: Customer Relationship Officer

Deewan-e-Khas Trading, a leading integrated financial services group, is seeking fresh graduates to join our team as Customer Relationship Officers. As a Customer Relationship Officer, you will play a crucial role in building and maintaining relationships with our clients.

Responsibilities:
- Build and maintain strong relationships with clients, providing exceptional customer service at all times
- Act as the main point of contact for clients, addressing their queries and concerns in a timely manner
- Identify opportunities to upsell and cross-sell our financial products and services
- Assist clients in opening new accounts and provide guidance on utilization of our services
- Stay up-to-date with industry trends and provide clients with relevant information and updates
- Collaborate with other departments to ensure seamless client experience

Job Specification

- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work independently and in a team
- Detail-oriented and organized
- Ability to handle and resolve customer complaints

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Will take a proactive, confident and friendly approach to all aspects of Customer Services and Relationship Management. This may overlap with some Marketing, Business Development and Operational responsibilities.

Job Specification

MAIN DUTIES:

1. Handle incoming live website chat (existing and new customers)
2. Handle all incoming phone calls and emails (customers, clients etc)
3. Manage queries, course listings and bookings on third party websites (Emagister)
4. Identify, contact and generate leads for corporate clients and potential customers via social media (likes / followers / targeted search / google search / professional memberships)
5. Manage tickets on Freshdesk – keep track of potential leads, chase (emails & calls)
6. Coordinate with ELN Pakistan’s admin and office operations within agreed timescales.
7. Monitor and work towards relevant KPI’s (customer service, marketing – UK and PK).

ELN is a UK based centre providing Pearson (BTEC) and Laser Learning Accredited Teacher Training, Quality Assurance Training and Leadership and Management Training at all levels. We will soon expand our portfolio of online UK approved training.

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Direct message the job poster from Zameen.com

Talent Acquisition Specialist | X Abacus | Hiring Expert | Talent Finder | 360 Recruitment | Human Resource Enthusiasm

Location: Lahore, Pakistan

Company: Zameen.com

Key Responsibilities:

• Actively generate and manage leads for real estate sales.
• Develop and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Provide comprehensive details and insights about real estate properties to potential clients.
• Conduct client meetings, property site visits, and presentations to facilitate decision-making.
• Understand client requirements and provide tailored solutions to meet their needs.
• Drive sales performance and achieve sales targets.
• Provide training and guidance to junior sales team members when required.

Required Skills and Qualifications:

• At least 1-2 years of experience in sales, preferably in real estate or related sectors.
• Strong communication and negotiation skills.
• Ability to meet and exceed sales targets.
• In-depth knowledge of the local real estate market and trends.
• Self-motivated, results-driven, and goal-oriented individual.

Why Zameen.com?

• Competitive salary and performance-based incentives.
• Opportunity to work in a fast-paced and growing company.
• Career growth and development opportunities.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Customer Service, Public Relations, and Sales
• Industries Real Estate, Telephone Call Centers, and Investment Advice

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Customer Relationship Officer
Ifi Consultant, Pakistan

IFI Consultants is a representative of reputed International Organizations and offers a bouquet of Financial Services to banks and financial institutions, besides providing management consultancy to local business concerns.

Job Specification

We require the services of a Female Customer Relationship Officer who should be at least a graduate with a minimum of 1 year of relevant experience for our Head Office at Lahore.

Location: Information Technology and Services - Lahore, Pakistan

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Customer Relationship Manager
Elegant Menswear, Pakistan

To provide and promote a professional, high-quality, front-line customer-focused telephone, email, and mailing service to all customers. Proactively seek to identify customer needs and effectively respond and refer leads to the appropriate channels for follow-up.

To take ownership and responsibility for all inquiries presented to the Customer Relationship department, identify customer needs, and utilize appropriate questioning and listening skills to identify and offer appropriate solutions.

Job Specification

1) To execute and maintain customer services operations such as:

1. Obtaining and verifying customer information
2. Educating about loyalty and other promotions
3. Processing and dispatching of club cards
4. Following up for the activations of club cards
5. Responding to inquiries regarding club cards and active promotions
6. Marketing campaigns
7. Customer invitations
8. Managing customer complaints and suggestions

2) To liaise and arrange corporate meetings for the Marketing Head.
3) To conduct research on the latest trends and update summary to the Marketing Head.
4) Communicating with target audiences and managing customer relationships.
5) Liaising with designers and printers.
6) Organizing photo shoots.
7) Arranging for the effective distribution of marketing materials.
8) Maintaining and updating customer databases.
9) Conducting market research such as customer questionnaires and focus groups.
10) Contributing to, and developing, marketing plans and strategies.
11) Managing the publication of all publicity material to maximize brand promotion.
12) Creating and developing new innovative ways to communicate the company message to their existing customers.
13) Supporting the marketing head in day-to-day marketing activities.
14) Planning, developing, and delivering campaigns as agreed within timescales.
15) Executing all outbound activities in line with team objectives.
16) Regularly conducting customer service surveys as per requirements.
17) Developing promotional opportunities and ideas from conception through to delivery.

Female candidates are encouraged to apply.

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