27 Contract Monitoring jobs in Pakistan

A well-established financial institution is inviting applications from qualified professionals for the position of Senior Officer – Fraud Monitoring, based at its Fraud Monitoring Unit in Karachi.

Key Responsibilities:


Monitor and manage the MIS related to potential fraud cases across digital financial platforms.
Develop and maintain comprehensive MIS reports using advanced Excel functionalities.
Design interactive dashboards and conduct detailed data analysis using Pivot Tables, Power Pivot, and Power Query.
Support fraud detection initiatives by identifying trends and presenting actionable insights through data-driven, visually engaging reports.


Requirements:


2–3 years of relevant experience in fraud monitoring or investigation.
In-depth knowledge of Internet Banking, Mobile Banking, Debit/Credit Cards, and Consumer Finance products.
Proficiency in MIS reporting, data analysis, and presentation tools (Excel and PowerPoint).
Familiarity with fraud monitoring tools and systems.
Strong analytical thinking and effective communication skills.

Bachelor’s degree (16 years of education) preferably in Mechanical / Electrical / Electronics/Telecommunications. Minimum 09 years of post-qualification experience, with at least 09 years in remote monitoring and data acquisition in the Oil and Gas Sector.

Responsibilities:

1. Manage and ensure the safe, reliable, and efficient operation of natural gas measuring equipment installed at Industrial Gas meter stations and Town Border Stations.
2. Supervise the effective operation and maintenance of the Data Acquisition System for Customer Meter Stations (CMS) within the designated franchise area.
3. Ensure proper functionality of Remote Monitoring Equipment installed across CMSs / TBSs in the franchise area.
4. Effective reporting of Exceptions through the Remote Monitoring system.
5. Design dashboards and screens for exceptions and monitoring of consumption.
6. Oversee the procurement of necessary spares and equipment related to Remote Monitoring, adhering to technical specifications and requirements.
7. Drive proactive planning and scheduling processes to optimize manpower, ensuring timely completion of remote monitoring equipment maintenance activities.
8. Develop, implement, and manage key Performance Indicators (KPIs) for each area of responsibility, fostering individual growth for every team member.
9. Conduct root cause analysis, document problems, and coordinate with relevant departments for swift resolution.
10. Coordinate and manage field activities related to the installation, startup, maintenance, and operation of data acquisition equipment across the franchise network.
11. Manage precise gas management, accurate measurement, and pressure adherence according to demand-supply analysis.
12. Develop, implement, and monitor budgets for Operations, Maintenance, Revenue, and Capital expenditure for the department.
13. Manage procurement of spares and equipment according to technical specifications and requirements.
14. Manage technical evaluation of bids through the procurement department.
15. Plan emergency and contingency procedures for attending to and addressing emergency complaints promptly on a 24/7 basis.
16. Uphold the safe, reliable, and efficient operation of data acquisition equipment.
17. Undertake additional tasks as assigned by the supervisor.

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the ability to communicate constructive feedback effectively.

• Monitor inbound and outbound calls to assess employee performance and service quality.
• Evaluate customer interactions based on accuracy, communication skills, and compliance with company standards.
• Document call evaluations and maintain accurate records of performance metrics.
• Provide constructive feedback to customer service representatives to enhance communication and service delivery.
• Collaborate with team leaders to develop coaching sessions and training programs.
• Identify trends and patterns in customer interactions to recommend process improvements.
• Ensure compliance with company policies and industry regulations.
• Work with cross-functional teams to implement quality initiatives for improved customer satisfaction.
• Generate and analyze quality reports, including call quality scores and customer feedback.
• Present findings and actionable insights to management for strategic decision-making.
• Participate in calibration sessions to ensure consistency in quality assessments across teams.
• Assist in refining call scripts and communication guidelines for better customer interactions.

• Bachelor’s degree in Business Administration, Communications, or a related field (preferred).
• Proven experience in call quality monitoring, customer service, or a similar role.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in call monitoring tools and CRM software.
• Ability to provide constructive feedback and coaching.

Preferred Skills:

• Experience in (Industry-Specific Experience, e.g., BPO, Telecommunications, Healthcare).
• Knowledge of quality assurance methodologies and best practices.
• Familiarity with customer satisfaction metrics (e.g., NPS, CSAT).
• Multilingual abilities are a plus.

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Join to apply for the Chief Engineer - Remote Monitoring role at Sui Southern Gas Company Limited

Bachelor’s degree (16 years of education) preferably Mechanical / Electrical / Electronics/Telecommunications. Minimum 09 years of post-qualification experience. At least 09 years post qualification experience in remote monitoring and data acquisition in Oil and Gas Sector.

• Manage and ensure the safe, reliable and efficient operation of natural gas measuring equipment installed at Industrial Gas meter stations and Town Border Stations.
• Supervise the effective operation and maintenance of the Data Acquisition System for Customer Meter Stations (CMS) within the designated franchise area.
• Ensure proper functionality of Remote Monitoring Equipment installed across CMSs / TBSs in the franchise area.
• Effective reporting of Exceptions through Remote Monitoring system.
• Design Dashboards and screens for exceptions and monitoring of consumption.
• Oversee the procurement of necessary spares and equipment related to Remote Monitoring, adhering to technical specifications and requirements.
• Drive proactive planning and scheduling processes to optimize manpower, ensuring timely completion of remote monitoring equipment maintenance activities.
• Develop, implement, and manage key Performance Indicators (KPIs) for each area of responsibility, fostering individual growth for every team member.
• Conduct root cause analysis, document problems, and coordinate with relevant departments for swift resolution.
• Coordinate and manage field activities related to the installation, startup, maintenance and operation of data acquisition equipment across the franchise network.
• Manage precise gas management, accurate measurement, and pressure adherence according to demand-supply analysis.
• Develop, implement, and monitor budgets for Operations, Maintenance, Revenue and Capital expenditure for the department.
• Manage procurement of spares and equipment according to technical specifications and requirements.
• Manage technical evaluation of bids through the procurement department.
• Plan emergency and contingency procedures for attending to and addressing emergency complaints promptly on 24/7 basis.
• Uphold the safe, reliable, and efficient operation of data acquisition equipment.
• Undertake additional tasks as assigned by the supervisor.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Utilities

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Karachi Division, Sindh, Pakistan $00 - 900 1 month ago

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Location: Public Sector Schools, Islamabad

Number of Positions: 30

Employment Type: Contract-Based

Fellows will be deployed in public schools to support digital learning, train teachers, and teach students using EdTech tools . They will conduct interactive lessons, improve classroom engagement, and optimize smart classrooms, interactive screens, and digital platforms . Fellows will also assess school readiness, enhance lesson delivery, and provide feedback to improve teaching effectiveness . Their role ensures sustainable integration of technology for better learning outcomes.

• Capacity Building: Train teachers and students, providing hands-on support for digital education tools.
• Technology Support: Assist teachers and students in using Smart Classrooms, Chromebooks, and digital tools; train educators on EdTech solutions.
• Monitoring & Evaluation: Assess tech deployment in schools, conduct evaluations, and measure readiness using ETRI.
• Data & Reporting: Collect data on technology adoption, engagement, and challenges; prepare monthly reports.
• Technical Assistance: Troubleshoot hardware, software, and connectivity issues to ensure smooth digital learning.
• Collaboration & Improvement: Work with stakeholders to enhance digital learning and recommend tech integration improvements.

• Education: Minimum Bachelor's degree (16 years) in Computer Science, IT, Educational Technology, Engineering, or a related field.
• Experience: At least 2 years of experience in EdTech, IT support, digital learning, or technology integration in education.
• Technical Knowledge: Proficiency in working with educational hardware such as Smart Boards, Interactive Screens, and Chromebooks. Familiarity with open-source and free-license educational tools.
• Soft Skills: Strong analytical, problem-solving, and communication skills. Ability to engage with diverse stakeholders including school administrators, teachers, and students.

Institute of Art, Design & Management, Pakistan

Overview:
Institute of Art, Design & Management (A project of STEP) is looking for a Manager Monitoring and Evaluation. The applicant must have a minimum of 2 years of professional experience in the area of specialty and must be a postgraduate degree holder.

Preferred Qualifications:
Note: Only shortlisted candidates will be called for the interview.

The successful candidate will be subject to a pre-employment background investigation.

Qualifications:
Postgraduate degree holder.
Master’s Degree preferred.
Minimum of 2 years of work experience.
Must be experienced in monitoring and evaluation techniques and processes.
Experience in data collection, processing, and analysis, database development.
Must have good command over report writing in English.
Excellent computer proficiency with good handling in Microsoft Excel and other packages of Microsoft Office.
Report writing and publication skills.

Bachelor degree (16 years of education) Preferably Electronics/ Telecommunication /Chemical with at least 04 years post qualification experience in remote monitoring and data acquisition in Oil and Gas Sector.

Responsibilities:

1. Oversee the setup, functioning, and upkeep of remote monitoring systems at gas metering stations.
2. Ensure the smooth operation of remote monitoring server applications and web interfaces.
3. Maintain & update database of customers in remote monitoring server application.
4. Web application administration & User access management.
5. Data Analysis and preparation of data reports as per business need/management’s requirement.
6. Maintaining spares availability for smooth operation of remote monitoring system.
7. Procure remote monitoring systems and spares in a timely manner, including preparing technical specifications, evaluating reports, and inspecting received equipment and spares.
8. Manage teams, implement proactive planning and scheduling processes to optimize manpower utilization and complete tasks within established time schedules.
9. Develop, implement, and manage Key Performance Indicators (KPIs) for each area of responsibility for team members.
10. Ensure KPIs are met by following the overall plan.
11. Ensure 24/7 availability of remote monitoring and data acquisition system.
12. Configure Gas closure alarms & timely reporting through Remote monitoring servers.
13. Undertake any other tasks assigned by the supervisor.