11 Configuration Management jobs in Pakistan

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As a Senior Systems Administration Specialist at Motive, you will be responsible for administration, management and support of our Salesforce and integrated Enterprise Systems applications used by our customers and internal Sales, Sales Operations, Marketing, Marketing Operations, Customer Success, Customer Support and Finance teams. You will have the opportunity to work with integrations as we expand our suite of applications.

You will be joining a dynamic and fast paced team of experienced Salesforce Administrators and Developers. We will work closely together to design the best solutions for our users, and make the best technical decisions for our company that will significantly impact Motive’s growth and global expansion.

What You'll Do:

• Provide real-time support for issues related to Salesforce and other integrated platforms; troubleshoot, escalate, and resolve issues promptly reported on the Enterprise Systems Service Desk.
• Administer and support Salesforce.com, including but not limited to user management, data import/update, bug investigations, and enhancements.
• Manage end-user profile configurations, reporting, dashboards, and permissions.
• Oversee the onboarding for the Enterprise Systems Tech-Stack.
• Analyze and prioritize enhancement requests and implement appropriate changes and/or escalate to the change advisory board when necessary.
• Manage workload and projects, many on a time-sensitive basis, while maintaining accuracy and strong attention to detail.
• Create and update documentation for different audiences within the team.

What We're Looking For:

• Must have prior experience in a user-facing technical support, application support, or Service Desk role.
• Requires at least 2 years of hands-on experience using and providing first-line support for Salesforce, with a focus on assisting end-users with their day-to-day tasks and issues.
• Salesforce Associate Certification is required.
• Familiarity with the standard user functions of Salesforce Sales Cloud and Service Cloud is required.
• Strong troubleshooting skills with the ability to diagnose and resolve user-reported application problems.
• Proven ability to independently manage a ticket queue, set priorities, and handle multiple requests accurately and efficiently.
• A technical background with a general understanding of business systems is necessary.
• A Salesforce Administrator certification is a plus, but not mandatory.
• Experience assisting users with related systems like NetSuite or Zuora is a plus.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Noticehere .

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit

gomotive.com

to learn more. About the Role:

As a Senior Systems Administration Specialist at Motive, you will be responsible for administration, management and support of our Salesforce and integrated Enterprise Systems applications used by our customers and internal Sales, Sales Operations, Marketing, Marketing Operations, Customer Success, Customer Support and Finance teams. You will have the opportunity to work with integrations as we expand our suite of applications. You will be joining a dynamic and fast paced team of experienced Salesforce Administrators and Developers. We will work closely together to design the best solutions for our users, and make the best technical decisions for our company that will significantly impact Motive’s growth and global expansion. What You'll Do:

Provide real-time support for issues related to Salesforce and other integrated platforms; troubleshoot, escalate, and resolve issues promptly reported on the Enterprise Systems Service Desk. Administer and support Salesforce.com, including but not limited to user management, data import/update, bug investigations, and enhancements. Manage end-user profile configurations, reporting, dashboards, and permissions. Oversee the onboarding for the Enterprise Systems Tech-Stack. Analyze and prioritize enhancement requests and implement appropriate changes and/or escalate to the change advisory board when necessary. Manage workload and projects, many on a time-sensitive basis, while maintaining accuracy and strong attention to detail. Create and update documentation for different audiences within the team. What We're Looking For:

Must have prior experience in a user-facing technical support, application support, or Service Desk role. Requires at least 2 years of hands-on experience using and providing first-line support for Salesforce, with a focus on assisting end-users with their day-to-day tasks and issues. Familiarity with the standard user functions of Salesforce Sales Cloud and Service Cloud is required. Strong troubleshooting skills with the ability to diagnose and resolve user-reported application problems. Proven ability to independently manage a ticket queue, set priorities, and handle multiple requests accurately and efficiently. A technical background with a general understanding of business systems is necessary. A Salesforce Administrator certification is a plus, but not mandatory. Experience assisting users with related systems like NetSuite or Zuora is a plus. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice

here . UK Candidate Privacy Notice

here . The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.

It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. #LI-Remote

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Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As a Senior Systems Administration Specialist at Motive, you will be responsible for administration, management and support of our Salesforce and integrated Enterprise Systems applications used by our customers and internal Sales, Sales Operations, Marketing, Marketing Operations, Customer Success, Customer Support and Finance teams. You will have the opportunity to work with integrations as we expand our suite of applications.

You will be joining a dynamic and fast paced team of experienced Salesforce Administrators and Developers. We will work closely together to design the best solutions for our users, and make the best technical decisions for our company that will significantly impact Motive’s growth and global expansion.

What You'll Do:

Provide real-time support for issues related to Salesforce and other integrated platforms; troubleshoot, escalate, and resolve issues promptly reported on the Enterprise Systems Service Desk. Administer and support Salesforce.com, including but not limited to user management, data import/update, bug investigations, and enhancements. Manage end-user profile configurations, reporting, dashboards, and permissions. Oversee the onboarding for the Enterprise Systems Tech-Stack. Analyze and prioritize enhancement requests and implement appropriate changes and/or escalate to the change advisory board when necessary. Manage workload and projects, many on a time-sensitive basis, while maintaining accuracy and strong attention to detail. Create and update documentation for different audiences within the team. What We're Looking For:

Must have prior experience in a user-facing technical support, application support, or Service Desk role. Requires at least 2 years of hands-on experience using and providing first-line support for Salesforce, with a focus on assisting end-users with their day-to-day tasks and issues. Salesforce Associate Certification is required. Familiarity with the standard user functions of Salesforce Sales Cloud and Service Cloud is required. Strong troubleshooting skills with the ability to diagnose and resolve user-reported application problems. Proven ability to independently manage a ticket queue, set priorities, and handle multiple requests accurately and efficiently. A technical background with a general understanding of business systems is necessary. A Salesforce Administrator certification is a plus, but not mandatory. Experience assisting users with related systems like NetSuite or Zuora is a plus.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Noticehere .

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote

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We are seeking a talented and motivated SAP Change Management Consultant to join our esteemed team. As a Change Management Consultant, you will play a pivotal role in ensuring smooth transitions during SAP implementations, upgrades, and other system changes.

Your expertise in change management methodologies and profound understanding of SAP functionalities will be essential to support our clients in embracing and maximizing the benefits of their SAP investments.

Responsibilities:

Change Management Strategy: Collaborate with clients to develop and execute comprehensive change management strategies for SAP projects. Leverage your knowledge of industry best practices to guide stakeholders through organizational changes, ensuring successful adoption and acceptance of SAP solutions.

Stakeholder Engagement: Engage with key stakeholders at all levels of the organization to understand their needs, address concerns, and build a shared vision of the SAP-related changes. Foster open communication and cultivate a positive attitude towards change throughout the project lifecycle.

Impact Assessment: Conduct thorough impact assessments to identify potential risks and challenges associated with SAP system changes. Develop mitigation plans and contingency measures to address any resistance to change and ensure a seamless transition.

Training and Development: Collaborate with training teams to design and deliver targeted SAP training programs for end-users. Create training materials and conduct engaging workshops to empower users with the knowledge and skills required to effectively utilize the SAP system.

Communication Planning: Develop clear and effective communication plans to disseminate project updates, milestones, and benefits to all relevant stakeholders. Ensure that communication is timely, consistent, and tailored to different audiences.

Change Adoption Monitoring: Establish metrics and key performance indicators (KPIs) to track the success of change initiatives. Continuously assess adoption rates and user feedback, and proactively address any concerns to optimize change acceptance.

SAP System Documentation: Maintain accurate documentation of SAP system changes, including configurations, customizations, and enhancements. Ensure that documentation is accessible and updated regularly for reference and compliance purposes.

Job Specification

SAP Expertise: A minimum of (X) years of hands-on experience as an SAP Consultant with in-depth knowledge of SAP modules and functionalities. Familiarity with various SAP products, such as SAP ECC, SAP S/4HANA, or SAP SuccessFactors, is highly desirable.

Change Management Experience: Proven experience in leading change management initiatives for SAP projects, including system implementations, upgrades, and migrations. Demonstrated ability to manage resistance and drive user adoption.

Communication Skills: Excellent communication and interpersonal skills with the ability to interact effectively with individuals at all levels of the organization. Proficiency in presenting complex concepts in a clear and compelling manner.

Problem-Solving Aptitude: Strong analytical and problem-solving skills to identify potential roadblocks and devise innovative solutions for successful change implementation.

Project Management: Solid project management capabilities to plan, execute, and monitor change management activities within tight timelines and budget constraints.

Adaptability: A flexible and adaptable mindset to work in a dynamic and fast-paced environment, managing multiple projects simultaneously.

Team Player: Ability to work collaboratively with cross-functional teams, fostering a positive and inclusive work culture.

Information Technology and Services - Karachi, Pakistan

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We are seeking a talented and motivated SAP Change Management Consultant to join our esteemed team. As a Change Management Consultant, you will play a pivotal role in ensuring smooth transitions during SAP implementations, upgrades, and other system changes. Your expertise in change management methodologies and profound understanding of SAP functionalities will be essential to support our clients in embracing and maximizing the benefits of their SAP investments. Responsibilities: Change Management Strategy: Collaborate with clients to develop and execute comprehensive change management strategies for SAP projects. Leverage your knowledge of industry best practices to guide stakeholders through organizational changes, ensuring successful adoption and acceptance of SAP solutions. Stakeholder Engagement: Engage with key stakeholders at all levels of the organization to understand their needs, address concerns, and build a shared vision of the SAP-related changes. Foster open communication and cultivate a positive attitude towards change throughout the project lifecycle. Impact Assessment: Conduct thorough impact assessments to identify potential risks and challenges associated with SAP system changes. Develop mitigation plans and contingency measures to address any resistance to change and ensure a seamless transition. Training and Development: Collaborate with training teams to design and deliver targeted SAP training programs for end-users. Create training materials and conduct engaging workshops to empower users with the knowledge and skills required to effectively utilize the SAP system. Communication Planning: Develop clear and effective communication plans to disseminate project updates, milestones, and benefits to all relevant stakeholders. Ensure that communication is timely, consistent, and tailored to different audiences. Change Adoption Monitoring: Establish metrics and key performance indicators (KPIs) to track the success of change initiatives. Continuously assess adoption rates and user feedback, and proactively address any concerns to optimize change acceptance. SAP System Documentation: Maintain accurate documentation of SAP system changes, including configurations, customizations, and enhancements. Ensure that documentation is accessible and updated regularly for reference and compliance purposes. Job Specification

SAP Expertise: A minimum of (X) years of hands-on experience as an SAP Consultant with in-depth knowledge of SAP modules and functionalities. Familiarity with various SAP products, such as SAP ECC, SAP S/4HANA, or SAP SuccessFactors, is highly desirable. Change Management Experience: Proven experience in leading change management initiatives for SAP projects, including system implementations, upgrades, and migrations. Demonstrated ability to manage resistance and drive user adoption. Communication Skills: Excellent communication and interpersonal skills with the ability to interact effectively with individuals at all levels of the organization. Proficiency in presenting complex concepts in a clear and compelling manner. Problem-Solving Aptitude: Strong analytical and problem-solving skills to identify potential roadblocks and devise innovative solutions for successful change implementation. Project Management: Solid project management capabilities to plan, execute, and monitor change management activities within tight timelines and budget constraints. Adaptability: A flexible and adaptable mindset to work in a dynamic and fast-paced environment, managing multiple projects simultaneously. Team Player: Ability to work collaboratively with cross-functional teams, fostering a positive and inclusive work culture. Information Technology and Services - Karachi, Pakistan

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Assistant Manager Change Management at Pakistan Single Window (PSW)

Pakistan Single Window (PSW) is hiring for an Assistant Manager Change Management role in its Information Technology (IT) Department. This position, categorized as Grade G-2, offers a promising opportunity for candidates passionate about driving transformation and engaging with customers in the trade tech industry. Here’s a detailed overview of the position to help you understand the requirements and how you can make an impact in this role. About Pakistan Single Window (PSW)

PSW is an initiative aimed at simplifying trade processes in Pakistan. By creating a centralized digital platform, PSW provides an efficient way for stakeholders to interact with government and regulatory bodies. This initiative, focused on enhancing transparency and reducing trade costs, plays a critical role in the country’s economic development. Job Title: Assistant Manager Change Management

As an Assistant Manager in Change Management at PSW, you’ll be working in a critical area of the IT department, responsible for managing the transition to new processes and systems. This role focuses on customer and stakeholder engagement, training, and creating a seamless onboarding experience for users of PSW’s technology products. With trade tech products being central to PSW’s mission, your role will be pivotal in ensuring their effective adoption. Key Details of the Position

Company:

Pakistan Single Window (PSW) Position Type:

Regular (Grade G-2) No. of Vacancies:

1 Gender:

Open to all genders Age Limit:

45 years Shift Time:

Not specified Application Deadline:

Apply by November 13, 2024, via Growthify.Pk . Eligibility Requirements

Experience

Candidates must have at least 3 years of experience in customer or stakeholder engagement. Prior experience in change management, customer onboarding, and training—especially within the tech or trade tech sectors—will be highly valued. It’s essential to have a background in working with cross-functional teams to identify training needs. Educational Qualifications

Bachelor’s Degree:

In Business, Marketing, Communication, or a related field. Preferred Qualification:

Master’s degree in a related field will be an added advantage. Communication and Presentation:

Ability to deliver clear and engaging presentations. Collaboration Skills:

Strong interpersonal skills to work effectively across various teams. Instructional Design Knowledge:

Familiarity with adult learning principles and training evaluation techniques. Organizational Skills:

Strong project management skills to ensure training and onboarding processes run smoothly. Tech-Savvy:

Proficiency with learning management systems (LMS) and relevant training tools. Enthusiasm for Learning:

Passion for staying up-to-date with trends in technology and change management. Role and Responsibilities of an Assistant Manager Change Management

The Assistant Manager Change Management plays a crucial role in PSW’s Change Management Department. Here are some of the key responsibilities for this position: Stakeholder Engagement:

Collaborate with diverse teams to understand customer requirements, identify challenges, and create solutions that enhance customer experience. Training and Onboarding:

Work on designing and executing onboarding programs tailored to customer needs. This includes utilizing instructional design principles to ensure effective learning and adoption of PSW’s technology. Cross-functional Collaboration:

Collaborate with various teams, including IT, operations, and marketing, to align training programs with company goals and strategies. Change Management:

Lead efforts in managing changes related to PSW’s trade tech products, ensuring a smooth transition for stakeholders adapting to new tools and processes. Project Management:

Handle multiple projects, coordinating between teams and tracking progress to ensure all training and change initiatives are completed on time and meet quality standards. Why Join PSW?

Working with PSW provides a unique opportunity to be part of a national initiative that supports trade efficiency and economic growth. As part of the Change Management team, you’ll contribute directly to building a digital trade platform that makes a real difference for Pakistan. For those with a passion for learning, customer engagement, and project management, this role provides valuable experience in the tech and trade industries. How You Can Make a Difference

By joining PSW, you’ll have the chance to shape the way users interact with essential trade tech products. With a role in Change Management, you’ll play a key part in educating and empowering stakeholders, helping them to understand and adapt to new technology solutions. Your efforts will contribute to smoother trade processes, benefiting the entire trade ecosystem. Apply Now

To apply for the position of Assistant Manager Change Management, visit Growthify.Pk by November 13, 2024. Take this opportunity to be a part of a transformative team at PSW and contribute to a brighter future for trade in Pakistan! A Forest Officer plays a crucial role in the management and conservation of . The National Engineering & Scientific Commission (NESCOM) is an important organization in Pakistan . The role of an Assistant in the Punjab Police is a crucial administrative . In today’s rapidly evolving world, Artificial Intelligence (AI) and automation are playing a .

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Responsibilities

1. Creating and maintaining IT service management policies and procedures, including incident management, problem management, change management, and service level management.
2. Overseeing day-to-day activities of the IT service department, including HR management and arranging for the delivery of IT services.
3. Ensuring timely and effective delivery of IT services while meeting the needs of business teams.
4. Controlling the budget for IT services and ensuring costs are kept in check.
5. Managing communication and engagements with important parties, including clients, suppliers, and other service providers within the Ministry of Culture’s approved framework.
6. Identifying and controlling risks related to the supply of IT services, ensuring compliance with applicable rules, regulations, and standards.
7. Managing the setup, use, and performance of IT service management tools and technologies while continuously assessing and enhancing IT service performance.

Minimum Requirements

1. At least 6-8 years of experience.
2. Skills and certifications may include but are not limited to ITIL, Service Now, COBIT, etc.

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Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role :
The Sr. Analyst, Service Management will be a critical member of the Enterprise Service Management (ESM) organization, responsible for optimizing , supporting, and ensuring the performance of core IT Service Management (ITSM) processes across the enterprise. Based in Hyderabad , this role reports directly to the Enterprise Service Management Office and plays a key role in enabling excellence in service delivery and IT operations through data-driven process improvement and governance.

The Senior Analyst will work closely with ITSM process owners, service desk and operations teams, and ServiceNow administrators to ensure processes such as Incident Management, Request Fulfillment, Problem Management, Change Management, Knowledge Management, and Configuration Management are well-documented, well-understood, and effectively executed. This role involves significant interaction with governance forums, reporting, analytics, documentation, and enablement, with the goal of aligning IT services with business needs and enhancing service quality and efficiency.

This position requires a highly analytical and process-driven professional with demonstrated experience in ITSM frameworks (especially ITIL), ServiceNow platform capabilities, and a commitment to operational excellence.

Your Role Accountabilities:

ITSM PROCESS OPTIMIZATION & ENABLEMENT

• Collaborate with process owners to develop, refine, and optimize ITSM processes across the service management lifecycle.

  
  

• Serve as a subject matter expert and internal consultant on ITSM best practices, standards, and frameworks (e.g., ITIL).

  
  

• Design, update, and maintain process documentation, standard operating procedures (SOPs), and workflows to ensure clarity, consistency, and audit readiness.

  
  

• Support ongoing process maturity initiatives through gap analysis, continuous improvement activities, and alignment with strategic objectives .

  
  

S TAKEHOLDER SUPPORT & GOVERNANCE

• Serve as the primary liaison between ITSM process owners and the broader ESM community, facilitating the alignment of process outcomes with business needs .

  
  

• Actively contribute to ITSM governance forums and workshops, assisting with planning, documentation, and follow-ups.

  
  

• Leverage ServiceNow to support automation, reporting, and workflow optimization within core ITSM processes.

  
  

• Partner with platform owners to improve the usability and effectiveness of ITSM modules within ServiceNow.

  
  

REPORTING & ANALYSIS

• Develop and deliver data-driven reports, dashboards, and performance metrics in ServiceNow to support ITSM governance and process reviews.

  
  

• Provide actionable insights to ITSM process owners, operations leads , and ESM leadership based on trends, anomalies, and KPI/SLA adherence.

  
  

• Assist in the preparation of recurring governance meetings and process review boards by consolidating relevant data and insights.

  
  

TRAINING & PROCESS COMMUNICATION

• Educate and enable service desk agents, support teams, and business stakeholders on ITSM process usage and compliance expectations.

  
  

• Deliver and support training programs and onboarding materials for end-users and stakeholders across various ITSM functions.

  
  

• Promote a culture of process ownership and service excellence through targeted communications, user guides, and job aids.

  
  

• Act as an ambassador for ITSM adoption and maturity within the enterprise.

  
  

Qualifications & Experiences:

• 5 + years of professional experience in IT Service Management, with a strong focus on process analysis, optimization, and documentation.

  
  

• In-depth knowledge of ITIL principles and demonstrated experience applying them in large-scale enterprise environments.

  
  

• Hands-on experience working with ServiceNow , including reporting, dashboard creation, and ITSM module familiarity (Incident, Change, Problem, Knowledge, CMDB, etc.).

  
  

• Experience in developing and maintaining process documentation, workflow diagrams, and training materials.

  
  

• Strong analytical skills with the ability to interpret data, identify trends, and drive continuous improvement.

  
  

• Excellent interpersonal and communication skills; able to work cross-functionally and influence without authority.

  
  

• Bachelor’s degree in Information Technology , Computer Science, or related field.

  
  

Not Required but P referred E xperience:

• I TIL v4 Foundation certification (higher-level certifications such as Managing Professional are a plus).

  
  

• Experience supporting global or enterprise-level service delivery organizations.

  
  

• Experience working in Agile or hybrid work environments.

  
  

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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ARE YOU READY TO RISE WITH PTCL GROUP

PTCL Group is a Leading Tech group of Pakistan, extending unrivalled services across the nation. The aim to revolutionize the technology industry with high-end innovative solutions makes the group stand out in all tiers of service delivery. PTCL group is known for providing the largest Integrated Information Communication & Technology (ICT) and Cellular Network services in Pakistan.

PTCL Group believes in the philosophy of endorsing equality with best practices of Diversity & Inclusion, Culture Transformation & Change Management, and Equal Employment Opportunity. We provide a growth & development-driven culture with dynamic learning opportunities which enables our people to broaden their horizon and develop as true professionals. Our corporate values are deeply engraved in our day-to-day operations that fosters a cohesive team environment and a drive to maintain the highest standards of leadership and management.

IN THIS ROLE YOU WILL

• Primarily the position is responsible for Fulfilling the role of Change Coordinator for complete vertical of Data Center, Cloud & IT Services looking after the Pre-CABs, evaluating on the changes for whole vertical, coordinating with all stakeholders, arranging for the CABs and acting as the focal point for complete change management process.
• Leading the change management for this big domain needs certain depth and experience with the person along with strong coordination & communication.
• Leading and ensuring the smooth execution of all the internal and external Audits for Platform & Infrastructure services teams with timely addressing of audit observations. In addition to this, the role will be keeping track of all the conducted audits within whole vertical, keeping strong follow-ups and management representation on raised observations of all the internal and external audits.
• Improving the efficiency and effectiveness of Service Management through centralized communication within the vertical of Data Center, Cloud & IT services and special event management during national events ensuring the business continuity.

HOW CAN YOU EXPRESS YOUR TALENT

• Effective Change management for domains of Data Center, Cloud & IT Services leading the role of change coordinator
• Audit Management, follow ups and tracking for domains of Data Center, Cloud & IT Services
• CMDB Update and administration
• Documentation and process design for the requirements of QMS, BCM and Governance teams having complete BCP Drills conducted
• Vulnerability assessment for all the domains of Platform & Infrastructure services and regular tracking for addressal of reported vulnerabilities within timelines
• KPI monitoring and reporting through monthly OSF Dashboard for all platform & Infrastructure Services domains

WHAT YOU NEED TO BE SUCCESSFUL

Qualification

• Graduate/Post-graduate degree in computer sciences or Engineering discipline

Experience:

• Good understanding and experience of IT Service Management
• Good understanding of IT Infrastructure and services

Competencies:

• IT Service Management
• IT Platform & Infrastructure Services
• Governance, QMS, Business continuity
• Audit Management
• Process Design and Revamp
• CMDB Management

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #TayyarHo

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