9 Cloud Operations jobs in Pakistan

We are looking for highly skilled

Cloud Infrastructure and Database Operations Engineer.

The purpose of the

Cloud Infrastructure and Database Operations Engineer

is to deliver a sustainable, high-quality, end-to-end cloud infrastructure hosting service that supports the Company’s products and the Inspire platform. This role is responsible for continuously improving the infrastructure service of the SaaS platform to enhance the organization’s and its clients’ capabilities. The primary areas of focus for this role include platform infrastructure delivery, platform infrastructure operations, service management, and database administration. Responsibilities:

Maintain the continuous availability of the Inspire SaaS Product cloud infrastructure through automated monitoring, redundancy, resilience, and service protection. Perform critical and major incident services related to the Inspire SaaS Infrastructure to minimize service impact. Work closely with software development and support teams on product delivery, security, compliance, and benchmarking. Maintain and administer highly available database systems in a 24/7 cloud environment. Ensure databases are secure, available, and recoverable. Demonstrate strong database performance tuning skills in a large database environment serving millions of requests. Work with internal stakeholders to ensure governance of Company’s data and compliance with policies (GDPR, CCPA, SOC, PCI, etc.). Manage stakeholder expectations by keeping them informed of relevant SaaS Infrastructure risks and issues. Manage Windows and Network Operations within VM/Azure. Monitor, troubleshoot, and install cloud-based platforms across all systems to meet defined business service levels. Research and resolve customer-impacting database events efficiently. Coordinate scheduled maintenance activities. Other duties as needed. Requirements:

Undergraduate degree in a related field (e.g., BSc in Computer Science). 5+ years of experience in Azure, AWS, SaaS, or Cloud environments. Experience in cloud and IT infrastructure managed services with a global delivery model for enterprise SaaS companies. Strong understanding of cloud computing concepts, virtualization, storage solutions, and networking. Certifications such as CCNA, AWS, or Azure are preferred. Experience in IT software development with knowledge of SDLC methodologies (Agile, Kanban, Scrum). Familiarity with next-gen technologies, including Product Engineering, Cloud, Data, SaaS products, Artificial Intelligence, and Machine Learning. Strong understanding of database technologies, administration, performance tuning, and high availability (ideally SQL Server DBA). Technical knowledge of Microsoft Windows Server technologies and administration. Ability to troubleshoot TCP/IP, DNS, and firewall issues. Perks and Benefits:

Provident Fund and Medical Allowances Professional Training and Certifications Paid Time Off Semi-Annual Performance Bonus and Awards

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Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Operations Specialist will be responsible for compilation and delivery of assigned operational tasks. Timeliness, accuracy, and completeness is key. This candidate needs to be able to communicate to multiple people internal and external to the organization. The Operations Specialist needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations.

What you’ll do as the Operations Specialist-Cloud:

Employees employed in the role of Operations Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Candidate must be proficient in Excel, PowerPoint, Word, and Outlook
• Dynamics 365 and ServiceNow experience are a plus
• Able to communicate professionally and clearly through all communication forums (Microsoft Teams, email, and phone)
• Manage escalations in a professional manner
• Maintain timely rigor for operational processes
• Ability to analyze data and provide solutions and/or feedback
• Ongoing maintenance of documented processes
• Implement, develop, and maintain operational processes to drive program success
• Weekly, monthly, Quarterly team performance reporting

What you will bring to the team:

EDUCATION/CERTIFICATION:

• Bachelor’s degree and business, IT – or related field

REQUIRED EXPERIENCE:

• Strong customer service skills
• Excellent organization skills and process expertise
• Ability to meet aggressive deadlines
• Adaptability to an ever-changing work landscape
• Analytical with excellent problem-solving skills
• The ability to work independently and in a team environment
• The ability to work effectively across functions, levels and disciplines
• Strong verbal and written communication skills
• An analytical mind and inclination for problem-solving

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.

We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.

Job timings: 8:00 PM to 5:00 AM (Pk time)

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Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s

really only

one: Zones – First Choice for IT.

TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on

Twitter @Zones, and

LinkedIn and Facebook. Position Overview: The Operations Specialist will be responsible for compilation and delivery of assigned operational tasks. Timeliness, accuracy, and completeness

is

key. This candidate needs to be able to communicate

to

multiple people

internal

and external to the organization. The Operations Specialist needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations. What you’ll do as the

Operations Specialist-Cloud: Employees employed in the role of

Operations Specialist

shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations

may be made to enable individuals with disabilities to perform the essential functions. Candidate must be proficient in Excel, PowerPoint, Word, and Outlook Dynamics 365 and ServiceNow experience are a plus Able to communicate professionally and clearly through all communication forums (Microsoft Teams, email, and phone) Manage escalations in a professional manner Maintain timely rigor for operational processes Ability to analyze data and provide solutions and/or feedback Ongoing maintenance of documented processes Implement, develop, and maintain operational processes to drive program success Weekly, monthly, Quarterly team performance reporting What

you will

bring to the team: EDUCATION/CERTIFICATION: Bachelor’s degree and business, IT – or related field REQUIRED EXPERIENCE: Strong customer service skills Excellent organization skills and process expertise Ability to meet aggressive deadlines Adaptability to an ever-changing work landscape Analytical with excellent problem-solving skills The ability to work independently and in a team environment The ability to work effectively across functions, levels and disciplines Strong verbal and written

communication skills An analytical mind and inclination for

problem-solving Zones offers a comprehensive Benefits package At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees,

spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym. We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or

on the basis of

disability. Job timings: 8:00 PM to 5:00 AM (Pk time)

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Job Description:

AlphaBOLD is actively seeking a Sr DevOps Engineer to enhance its IT/DevOps team. In this role, you will work closely with the DevOps Lead to support and implement effective cloud infrastructure and deployment strategies across various platforms. We are seeking a DevOps Engineer with expertise in designing and operating CI/CD automation pipelines using Azure DevOps.

The ideal candidate will develop and manage CI/CD processes for various applications, automate processes, support development teams with technical questions on continuous integration/delivery, and manage the full release process.

Technology Stack:

Our technology stack includes Azure, Azure DevOps, GitHub, AWS, Bitbucket, Jenkins, Docker, Kubernetes, Puppet, MySQL, MongoDB, PHP, Node.js, Flutter, Go, SignalR, and more.

Requirements:

• Strong knowledge of public cloud platforms (Azure, AWS, GCP).
• Sound knowledge of CI/CD processes, tools, and best practices.
• Expertise in Docker, Kubernetes, AWS ECS, Azure container app/instances, and ECR.
• Ability to implement infrastructure as code, with expertise in Terraform for infrastructure deployments.
• Expertise in Azure DevOps, Jenkins for automated deployments.
• Familiarity with DevOps as a process to enhance product delivery and support.
• Ability to transform an organization from Agile/Waterfall to DevOps and CI/CD.
• Help reduce deployment time from days to minutes with simple GIT push deployments.
• Intelligent monitoring of application performance to optimize operations.
• Hands-on knowledge of cloud computing, containers, and Kubernetes from a system developer or SRE perspective.
• Strong knowledge of Windows, Linux and its popular distributions.
• Experienced in Bash scripting and python.

Required Skills & Experience:

• Minimum Bachelor’s Degree in Computer Science or Information Technology.
• 4-6 years of relevant experience.
• Proven work experience as a DevOps Engineer or similar role.
• Excellent problem-solving, communication, and interpersonal skills.

Roles & Responsibilities:

• Excellent organizational skills with the ability to work collaboratively on multiple projects in a deadline-oriented environment.
• Excellent customer service skills
• Passion for technology and learning
• Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written
• Ability to quickly adapt to technology and/or application changes and business delivery priorities.
• Microsoft Azure Administrator and DevOps Engineer Expert certification will be plus.

What We Offer:

• Competitive salary and benefits
• Dollar Pegging
• Internet and Gym Reimbursements.
• Company Sponsored Subsidized Lunch
• Paid holidays and vacations.
• Medical outpatient reimbursement and inpatient facility.
• Opportunities to make a difference in a small, yet highly productive environment.
• Provident Fund
• Employee Centric Benefits and Policies
• Company sponsored certifications
• 1-5 Year service rewards
• USA-H1 Visa Sponsorship

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Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Operations Specialist - Cloud Billing will be responsible for working with our extended teams in Cloud Commerce and Zones Cloud platform teams in designing, implementing cloud and software billing operational processes to optimize efficiency with minimal manual intervention. This role will capture the required details for subscriptions and offers and align the required data points to define terms, Billing, Pricing, Subscription Periods, Notification Schedules, Recurring fees, etc. This candidate needs to be able to communicate to multiple people internal and external to the organization. The role needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations.

What you’ll do as the Operations Specialist – Cloud Billing :

Employees employed in the role of Operations Specialist – Cloud Billing shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinate with key internal stakeholders within Zones regarding automated flow of subscriptions, orders, billing, and pricing
• Designing and implementing cloud and software billing processes to optimize efficiency and accuracy, facilitate automation of billing and customer self-service.
• Collaborating with cross-functional teams (PPM, CSD, and ZCP) to identify opportunities for automated flow process optimization and minimize manual uplift.
• Analyzing billing data and generating reports to support decision-making and forecasting.
• Ensuring compliance, identifying gaps and proactively executing plan of action.
• Coordinate with key external stakeholders from our manufacturer partners to ensure operational and technical readiness in the Zones Cloud platform
• Implement, develop, and maintain operational processes to drive program success

What you will bring to the team:

EDUCATION/CERTIFICATION:

• Bachelor’s degree and business, IT – or related field

REQUIRED EXPERIENCE:

• E- commerce experience (subscription order processing, SaaS application order processing)
• Experience with any of the following Subscription Sales and Management SaaS Platforms or Hosting applications, or with any of the Cloud Brokerage Sales, Provisioning, Management platforms is valued; AppDirect, PAX8, Tech-Data StreamOne, SoftwareOne PyraCloud, Ingram Micro Cloud Marketplace, iPortalis, ActivePlatform, Cloudmore, Nuvolex, Cloudfx, Aria Systems, Zuora Subscription Billing, Aspera Office 365 Cloud Subscription Management platform
• Finance, accounting, Dynamics AX and CRM are a plus
• Strong Communication skills
• Able to communicate professionally and clearly through all communication forums (i.e. Skype for business, email, and phone).
• Manage escalations in a professional manner
• Reporting
• Weekly, monthly and Ad-hoc reconciliation reporting
• Recurring task management
• Maintain timely rigor for operational processes
• Provide detailed and relevant feedback to leadership
• Ongoing maintenance of documented processes

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Scheme, EOBI, complimentary meals, and access to an in-house gym.

We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.

Job t imings: 8PM – 5AM ( P K time)

#J-18808-Ljbffr

Join to apply for the Operations Specialist - Cloud Billing role at Zones IT Solutions

1 day ago Be among the first 25 applicants

Join to apply for the Operations Specialist - Cloud Billing role at Zones IT Solutions

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

The Operations Specialist - Cloud Billing will be responsible for working with our extended teams in Cloud Commerce and Zones Cloud platform teams in designing, implementing cloud and software billing operational processes to optimize efficiency with minimal manual intervention. This role will capture the required details for subscriptions and offers and align the required data points to define terms, Billing, Pricing, Subscription Periods, Notification Schedules, Recurring fees, etc. This candidate needs to be able to communicate to multiple people internal and external to the organization. The role needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations.

What you’ll do as the Operations Specialist – Cloud Billing:

Employees employed in the role of Operations Specialist – Cloud Billing shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinate with key internal stakeholders within Zones regarding automated flow of subscriptions, orders, billing, and pricing
• Designing and implementing cloud and software billing processes to optimize efficiency and accuracy, facilitate automation of billing and customer self-service.
• Collaborating with cross-functional teams (PPM, CSD, and ZCP) to identify opportunities for automated flow process optimization and minimize manual uplift.
• Analyzing billing data and generating reports to support decision-making and forecasting.
• Ensuring compliance, identifying gaps and proactively executing plan of action.
• Coordinate with key external stakeholders from our manufacturer partners to ensure operational and technical readiness in the Zones Cloud platform
• Implement, develop, and maintain operational processes to drive program success

Education/Certification

What you will bring to the team:

• Bachelor’s degree in business, IT – or related field

Required Experience

• E-commerce experience (subscription order processing, SaaS application order processing)
• Experience with Subscription Sales and Management SaaS Platforms or Cloud Brokerage platforms such as AppDirect, PAX8, Tech-Data StreamOne, SoftwareOne PyraCloud, Ingram Micro Cloud Marketplace, iPortalis, ActivePlatform, Cloudmore, Nuvolex, Cloudfx, Aria Systems, Zuora Subscription Billing, Aspera Office 365 Cloud Subscription Management platform
• Finance, accounting, Dynamics AX and CRM experience is a plus
• Strong Communication skills
• Able to communicate professionally via Skype, email, and phone
• Manage escalations professionally
• Reporting, weekly/monthly/ad-hoc reconciliation
• Recurring task management
• Maintain operational rigor
• Provide feedback to leadership
• Maintain documented processes

Zones offers a comprehensive Benefits package

We are committed to fostering an inclusive and diverse workplace. Benefits include life insurance, health coverage, voluntary pension scheme, EOBI, complimentary meals, and access to an in-house gym.

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job timings: 8PM – 5AM (PK time)

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Computer Hardware Manufacturing, Software Development, IT Services and Consulting

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Join to apply for the

Operations Specialist - Cloud Billing

role at

Zones IT Solutions 1 day ago Be among the first 25 applicants Join to apply for the

Operations Specialist - Cloud Billing

role at

Zones IT Solutions Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview The Operations Specialist - Cloud Billing will be responsible for working with our extended teams in Cloud Commerce and Zones Cloud platform teams in designing, implementing cloud and software billing operational processes to optimize efficiency with minimal manual intervention. This role will capture the required details for subscriptions and offers and align the required data points to define terms, Billing, Pricing, Subscription Periods, Notification Schedules, Recurring fees, etc. This candidate needs to be able to communicate to multiple people internal and external to the organization. The role needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations. What you’ll do as the Operations Specialist – Cloud Billing: Employees employed in the role of Operations Specialist – Cloud Billing shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Coordinate with key internal stakeholders within Zones regarding automated flow of subscriptions, orders, billing, and pricing Designing and implementing cloud and software billing processes to optimize efficiency and accuracy, facilitate automation of billing and customer self-service. Collaborating with cross-functional teams (PPM, CSD, and ZCP) to identify opportunities for automated flow process optimization and minimize manual uplift. Analyzing billing data and generating reports to support decision-making and forecasting. Ensuring compliance, identifying gaps and proactively executing plan of action. Coordinate with key external stakeholders from our manufacturer partners to ensure operational and technical readiness in the Zones Cloud platform Implement, develop, and maintain operational processes to drive program success Education/Certification What you will bring to the team: Bachelor’s degree in business, IT – or related field Required Experience E-commerce experience (subscription order processing, SaaS application order processing) Experience with Subscription Sales and Management SaaS Platforms or Cloud Brokerage platforms such as AppDirect, PAX8, Tech-Data StreamOne, SoftwareOne PyraCloud, Ingram Micro Cloud Marketplace, iPortalis, ActivePlatform, Cloudmore, Nuvolex, Cloudfx, Aria Systems, Zuora Subscription Billing, Aspera Office 365 Cloud Subscription Management platform Finance, accounting, Dynamics AX and CRM experience is a plus Strong Communication skills Able to communicate professionally via Skype, email, and phone Manage escalations professionally Reporting, weekly/monthly/ad-hoc reconciliation Recurring task management Maintain operational rigor Provide feedback to leadership Maintain documented processes Zones offers a comprehensive Benefits package We are committed to fostering an inclusive and diverse workplace. Benefits include life insurance, health coverage, voluntary pension scheme, EOBI, complimentary meals, and access to an in-house gym. We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Job timings: 8PM – 5AM (PK time) Seniority level

Not Applicable Employment type

Full-time Job function

Management and Manufacturing Industries

Computer Hardware Manufacturing, Software Development, IT Services and Consulting

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Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.

TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: The

Operations Specialist

- Cloud Billing

will be responsible for working with our extended teams in Cloud Commerce and Zones Cloud platform teams in designing, implementing cloud and software billing operational processes to optimize efficiency with minimal manual intervention. This role will capture the required details for subscriptions and offers and align the required data points to define terms, Billing, Pricing, Subscription Periods, Notification Schedules, Recurring fees, etc. This candidate needs to be able to communicate to multiple people internal and external to the organization. The role needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations. What you’ll do as the

Operations Specialist – Cloud Billing

: Employees employed in the role of

Operations Specialist

– Cloud Billing

shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Coordinate with key internal stakeholders within Zones regarding automated flow of subscriptions, orders, billing, and pricing Designing and implementing cloud and software billing processes to optimize efficiency and accuracy, facilitate automation of billing and customer self-service. Collaborating with cross-functional teams (PPM, CSD, and ZCP) to identify opportunities for automated flow process optimization and minimize manual uplift. Analyzing billing data and generating reports to support decision-making and forecasting. Ensuring compliance, identifying gaps and proactively executing plan of action. Coordinate with key external stakeholders from our manufacturer partners to ensure operational and technical readiness in the Zones Cloud platform Implement, develop, and maintain operational processes to drive program success What you will bring to the team: EDUCATION/CERTIFICATION: Bachelor’s degree and business, IT – or related field REQUIRED EXPERIENCE: E- commerce experience (subscription order processing, SaaS application order processing) Experience with any of the following Subscription Sales and Management SaaS Platforms or Hosting applications, or with any of the Cloud Brokerage Sales, Provisioning, Management platforms is valued; AppDirect, PAX8, Tech-Data StreamOne, SoftwareOne PyraCloud, Ingram Micro Cloud Marketplace, iPortalis, ActivePlatform, Cloudmore, Nuvolex, Cloudfx, Aria Systems, Zuora Subscription Billing, Aspera Office 365 Cloud Subscription Management platform Finance, accounting, Dynamics AX and CRM are a plus Strong Communication skills Able to communicate professionally and clearly through all communication forums (i.e. Skype for business, email, and phone). Manage escalations in a professional manner Reporting Weekly, monthly and Ad-hoc reconciliation reporting Recurring task management Maintain timely rigor for operational processes Provide detailed and relevant feedback to leadership Ongoing maintenance of documented processes Zones offers a comprehensive Benefits package At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees,

spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension

Scheme, EOBI, complimentary meals, and access to an in-house gym. We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or

on the basis of

disability.

Job

t

imings: 8PM – 5AM

(

P

K time)

#J-18808-Ljbffr