1,172 Client Support Specialist jobs in Pakistan

Job Title: Client Support Specialist

Location: DHA Phase 2, Islamabad

Timings: Rotational Shifts (5 days a week)

• 12:00 PM – 9:00 PM
• 1:00 PM – 10:00 PM
• 2:00 PM – 11:00 PM
• 3:00 PM – 12:00 AM

We are seeking a
Client Support Specialist
to join our growing team. This is a KPI-driven role, ideal for someone who is fast-paced, target-oriented, and thrives in a hustle-driven environment. The right candidate will combine client operations, sales, and after-sales support, while quickly adapting product knowledge to deliver measurable results.

Key Responsibilities:

Client Support & Operations

• Act as the primary contact for clients, ensuring smooth onboarding and exceptional service.
• Handle daily client queries and coordinate service execution to meet agreed timelines.
• Deliver high-quality after-sales support to enhance satisfaction and retention.

Sales & Business Development

• Proactively identify and convert new business opportunities in line with monthly/quarterly KPIs.
• Build and manage strong client relationships, aligning needs with solutions offered.
• Support preparation of proposals, quotations, and presentations for prospective clients.

Adaptability & Product Knowledge

• Rapidly gain knowledge of services and effectively apply it in client interactions.
• Stay updated on industry trends and competitor offerings to support sales targets.
• Adjust quickly to changing priorities while staying focused on KPIs.

Operational Efficiency & Reporting

• Track, monitor, and report on client interactions, service performance, and KPI progress.
• Coordinate effectively across teams to ensure seamless service delivery.
• Identify process improvements to boost efficiency and client satisfaction.

Key Requirements

• Proven experience in sales, client operations, or business development (preferably in service industries).
• Strong record of working in KPI/target-based roles with measurable achievements.
• Excellent communication, relationship management, and negotiation skills.
• Fast learner with the ability to quickly absorb and apply product/service knowledge.
• Highly adaptable, self-motivated, and comfortable in a performance-driven, fast-paced environment.
• Strong organizational skills to handle multiple clients and deadlines simultaneously.
• Tech-savvy, with proficiency in CRM systems, MS Office/Google Suite, and digital communication tools.

What We Offer

• A dynamic and collaborative work environment that rewards performance.
• Clear KPI-based growth path with opportunities for incentives and career progression.
• Exposure across sales, client servicing, and operations, giving you a well-rounded skillset.
• Competitive salary with performance bonuses.
• Opportunity to be part of a growing services business with long-term potential

Location: Gulshan-e-Iqbal, Block 13C, Karachi, Pakistan (Pizza Max Vicinity, On-Site )

Job Type: Full-time with Industry-Leading Compensation Package

Salary: PKR 35,000 Base + PKR 10,000-15,000 Performance Incentives = Total PKR 50, ,000/month

Schedule Options:

Option 1: 6:00 PM - 2:00 AM PKT (With Evening Transportation)

Launch Your Global Career in Customer Support Excellence

ABS International seeks passionate Customer Support Professionals for international client operations at our state-of-the-art Karachi facility. If you excel at resolving customer inquiries and building strong client relationships, this role offers substantial earnings growth and career advancement opportunities in the expanding global customer support industry. Our comprehensive training program and supportive team environment will help you develop valuable international business skills while earning industry-competitive compensation .

Key Responsibilities:

Deliver exceptional customer service to global clients on call

Build and maintain strong customer relationships to enhance satisfaction and retention

Promote company products and services to international audiences

Collaborate with cross-functional teams to resolve complex customer issues

Maintain accurate records in CRM systems (Salesforce/Zendesk)

Achieve and exceed performance metrics to maximize monthly incentives

Requirements:

1+ years of international customer support experience (BPO/call center background preferred)

Fluent English communication skills (verbal and written) at C1 level or equivalent

Proven ability to resolve complex customer issues effectively

Availability for night shift schedules (6:00 PM - 2:00 AM or 10:00 PM - 6:00 AM PKT)

Strong problem-solving, multitasking, and communication abilities

CRM software proficiency (Salesforce, Zendesk, or similar) is advantageous

Compensation & Benefits Breakdown:

Base Salary: PKR 35,000 per month

Performance Incentives: PKR 10,000 - PKR 15,000+ monthly based on achievable metrics

Night Shift Premium: Additional PKR 3,000 monthly punctuality bonus

Daily Performance Rewards: Immediate recognition for exceptional achievement

Financial Wellness: Salary advance program for emergency needs

Why ABS International Stands Out:

Industry-Leading Earnings: Total compensation package ranks in top 15% for customer support roles in Karachi

Career Growth: 75% of leadership roles filled internally through our promotion program

Professional Development: Monthly training sessions and paid certification programs

Stable Schedule: Consistent shifts with predictable earnings and work-life balance

Global Experience: Build international business skills valued across industries

Job Description
We are seeking a skilled and dedicated Client Support Specialist to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our applications, providing technical support, and delivering exceptional service to our clients. If you are passionate about technology and excel in problem-solving, we want to hear from you.

Responsibilities

• Application Monitoring: Regularly monitor and maintain application performance to ensure smooth and efficient operation.
• Technical Support: Provide first-line technical support for application-related issues, responding to user-reported problems via email, phone, or ticketing systems.
• Troubleshooting and Diagnosis: Analyze and troubleshoot application issues, diagnose root causes, and implement solutions or workarounds.
• Incident Management: Manage and prioritize support tickets, ensuring timely resolution and escalating critical issues to the appropriate teams when necessary.
• Collaboration: Work closely with developers, system administrators, and other IT professionals to address complex issues and implement improvements.
• Client Interaction: Serve as the primary contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
• Issue Resolution: Identify and resolve client issues by troubleshooting problems, providing solutions, and escalating issues when necessary.
• Communication: Maintain clear and effective communication with clients through phone, email, and chat.
• Product Knowledge: Develop a deep understanding of our products and services to provide informed support and recommendations.
• Training: Provide training and guidance to clients on the use of our products or services, ensuring they have the resources needed for success.
• Reporting: Prepare and present reports on client support metrics, including common issues, resolution times, and client satisfaction levels.

Requirements

• Proven 2 years experience in client/application support or a related technical role.
• Healthcare experience will be preferred.
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Excellent communication skills, with the ability to interact professionally with clients and team members.
• Familiarity with incident management and ticketing systems.
• Ability to work collaboratively with developers, system administrators, and other IT professionals.
• Strong organizational skills, with the ability to manage and prioritize multiple support tickets.
• Willingness to develop a deep understanding of our products and services.
• Experience providing training and support to clients is a plus.
• A degree in Computer Science, Information Technology, or a related field is preferred.

Shift Timings: Afternoon Shift, Evening Shift
About Us:
Persivia and Soliton Technologies are AI-powered HealthTech platform that enables providers, payers, and large health care International organizations to deliver personalized, value-based care. By integrating clinical and claims data, we deliver real-time insights that drive improved patient outcomes, clinical performance, and operational efficiency.

Role Code:
#ST25Q3CS

Company Description

Switch360 specializes in providing outsourcing solutions to help businesses achieve unparalleled success. With a strong focus on customer satisfaction and excellence, Switch360 is your trusted partner in managing essential business tasks, offering virtual assistant services, property management solutions, and professional customer support to enhance client satisfaction and streamline operations.

Role Description

This is a full-time remote role for a Client Support Specialist. The Client Support Specialist will be responsible for handling customer support inquiries, ensuring high levels of customer satisfaction, and using strong analytical skills to resolve issues efficiently.

In this role, the specialist must respond to clients with accurate information while highlighting the benefits of services, enabling them to convert inquiries into bookings. This position also requires a good understanding of basic sales principles to support business growth through effective client communication.

Qualifications

• Experience in customer support and/or sales (freshers can also apply)
• Focus on ensuring customer satisfaction
• Strong analytical skills to assess and resolve client issues efficiently
• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to work effectively in a team
• Familiarity with CRM systems and knowledge of AI tools

What We Offer

• Opportunity to work with international clients and gain global exposure
• Competitive salary package
• Work-life balance with a fully remote setup
• Skill development and learning opportunities in customer support, sales, and CRM tools
• Friendly and collaborative team environment
• Certificate of experience and potential career growth within the company

*Position Available:
Operations & Client Support Specialist

*Company:* Tech Source Managed Services

*Location:* Phase 4 Bahria Town, Rawalpindi/Islamabad

FULL TIME ONSITE POSITION

*About Us:*

Tech Source Managed Services is a prominent IT consultancy firm based in Rawalpindi. We specialize in providing top-tier IT solutions and support to our clients. We are currently seeking a skilled
Operations/Client Services Specialist
to join our team.

*Role Overview:*

-Administrative support: Handle customer inquiries, answer emails and phone calls. Effectively monitor all client emails, ensuring seamless communication and prompt responses to operational queries from our international clients.

-Customer Satisfaction: Meet customers' expectations by attending to raised tickets within minutes.

-Troubleshooting: Troubleshoot operational problems to ensure efficient processes Address complex issues quickly and accurately, maintaining high levels of client satisfaction.

-Scheduling: Coordinate schedules for tasks, projects and meetings.

-Record keeping: Maintain records, databases, and employee, client, and financial records using MS Excel and Google Sheets.

-Vetting engineers before presenting them to clients for hiring, ensuring that only the most qualified candidates are considered.

-Showcase attention to detail and commitment to quality assurance through daily reports and documentation, which are managed by using Google Sheets.

-Strong command on English language, both written and spoken, to communicate effectively with diverse stakeholders.

-Coordinate with company management to handle any assigned tasks, showcasing ability to work collaboratively and take initiative.

-Communication: Support communication between different operational units

-Collaboration: Collaborate with different departments to ensure smooth processes.

*Qualifications:*

• Bachelors in Computer Science (BSCS)/BBA

*Experience:*

• 2 to 3 years of relevant experience

*How to Apply:*

If you are an enthusiastic candidate with the required qualifications and experience, we encourage you to apply by sending your resume to - Join us in shaping the future of IT services

Tech Source Managed Services is an equal opportunity employer.

ob Type: Full-Time

Location: Wapda Town, Lahore (Onsite)

About the Role

We are hiring energetic and motivated Customer Service & Sales Representatives for our USA-based business operations. The ideal candidates will handle inbound/outbound calls, assist customers, and contribute to achieving sales targets.

Shift & Schedule

• Rotational Shifts (Morning / Evening / Night)
• 1 Day Off per Week

Salary Range

• PKR 65,000 – 75,000 (based on experience and performance)

Key Responsibilities

• Handle customer calls, emails, and chats professionally.
• Provide accurate information about products/services.
• Build rapport with customers to create a positive experience.
• Identify customer needs and recommend suitable solutions.
• Meet sales targets and performance metrics.
• Maintain accurate records of customer interactions.

Requirements

• Previous experience in Customer Service / Sales / Call Center roles preferred.
• Excellent English communication skills (verbal & written).
• Strong listening and problem-solving skills.
• Ability to work on rotational shifts including night shifts.
• Self-motivated with a positive attitude.

Preferred Qualifications

• Experience working with USA-based clients/customers.
• Knowledge of CRM systems and call center software.

Benefits

• Competitive salary package (PKR 65,000 – 75,000).
• 1 day off per week.
• Growth and career development opportunities.
• Friendly and supportive work environment.

How to Apply:

Interested candidates are encouraged to submit their resume with updated contact details.

Job Type: Full-time

Pay: Rs65, Rs75,000.00 per month

Work Location: In person

is thrilled to invite you to our Job Fair at our North Nazimabad Branch, where we'll be conducting WALK-IN INTERVIEWS for the following position:

Position:

Customer Service & Matchmaking Officer

Location: North Nazimabad Branch

Eligibility Criteria:

• Open to both males and females
• Formal attire is mandatory
• Basic computer skills are required
• Must bring an updated CV
• Age: 24+
• Minimum 2 years of experience in marketing or a related field

Interview Schedule:

Wednesday, 22nd October

Timing: 9:00 AM – 12:00 PM

Before You Attend:

Please review our career page for more details:

Don't miss this opportunity to become part of a dynamic and growing team at

We look forward to meeting passionate and talented professionals like you.

Regards,

Team HR –

Job Type: Full-time

Pay: Rs75, Rs150,000.00 per month

Work Location: In person

is excited to invite you to our Job Fair at our North Nazimabad Branch, where we'll be conducting WALK-IN INTERVIEWS for the following position:

Position: Customer Service & Matchmaking Officer (North Nazimabad Branch)

Eligibility:

• Open to both males and females
• Formal attire is mandatory
• Basic computer skills are required
• Bring your updated CV along
• Age must be above 24+
• At least 2+ year experience in marketing.

Before attending, please review our career page:

Interview Dates:

• Tuesday, 21st October
• Wednesday, 22nd October
• Thursday, 23rd October

Timings:

9:00 AM – 12:00 PM

Don't miss your opportunity to become part of a dynamic and growing team at

We look forward to meeting passionate and talented individuals like you.

Regards:

Team HR -

Job Type: Full-time

Pay: Rs75, Rs150,000.00 per month

Application Question(s):

• Age?
• Relevant Experience in Markeeting?

Work Location: In person

Job Description

• Serve as the first point of contact to troubleshoot technical and other issues for our players in the Pakistan (PK) region
• Tend to gamers' inquiries promptly and accurately using the ticketing system
• Investigate, troubleshoot, and resolve customer issues efficiently, following established workflows and policies
• Escalate complex or unresolved cases to the relevant departments or teams as needed
• Ensure timely follow-ups and provide status updates for pending cases
• Monitor, reply to, and escalate issues in Google Play Reviews
• Contribute feedback or suggestions to improve support processes and player experience
• Assist with game operations activities such as bug testing, issue verification, and reporting gameplay-related problems

Job Requirements

• Minimum 1 year of experience in handling customer support through email or ticketing systems is preferred
• Strong written communication skills with excellent grammar and clarity
• Familiarity with ticketing systems (e.g. Zendesk) and Google Workspace tools (Docs, Sheets, etc.) is an advantage
• Ability to follow workflows and adapt to new tools or processes quickly
• Comfortable working independently and as part of a team
• Proficiency in Urdu language is a plus