36 Client Relations Specialists jobs in Islamabad

Overview

Restaurant owners in the US work rigorous 12-14-hour days to make sure that their business runs successfully. To make their lives easier – and to grow their business – they use different front of the house (FOH) and back of the house (BOH) software and use different products to operate their online ordering and marketing.

However, there’s a downside to this. Restaurant owners must always operate at least 4 different CRMs/dashboards to make sure that everything is running smoothly. This adds more hours to an already busy schedule, and because a lot of restaurant owners are not technically savvy, they struggle with the technology and must hire someone to run it for them, which is an additional operating cost for them.

While software companies do promise support, it is modular – multiple people assigned to different query types – which makes it a hassle for the restaurant owner.

The customer support team at AIO will be working at night to ensure all queries/complaints of the customers are addressed immediately and escalated to the relevant teams internally. This will drastically decrease the turnaround time of customer queries/issues, which will enhance user experience.

Responsibilities

• Interfacing between the restaurant & the internal teams in Pakistan to make sure all customer queries are addressed in a timely manner and resolved.
• Documenting these issues with a thorough understanding of the causes and implications.
• Interact with the customer wherever relevant to investigate critical issues.
• Use the AIO Platform to assist the restaurant in time-sensitive operational tasks.

Qualifications

An ideal candidate will have the following soft skills, in order of priority:

• Solid command of formal, conversational and colloquial English;
• People skills to establish and manage a relationship with restaurant owners;
• Emotional intelligence; and
• Knowledge of US cultural sensitivities.

Please note that we do not expect you to have all these competencies. However, command over the English language and people skills are must-haves.

An ideal candidate will have a good understanding, at least, and some command of the following technical skills:

• Experience in a support role (US market preferred);
• Data analytics
• Reporting & Documentation

Please note that we do not expect you to have all these competencies. However, we will give preference to candidates who have prior experience, background or knowledge of marketing.

Required experience level: 1-2 years of professional experience

Why Join AIO?

Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges (post-COVID-19) faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.

We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an all-in-one super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.

We are laser-focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world-class Silicon Valley-funded startup.

#J-18808-Ljbffr

About the Role

Restaurant owners in the US work rigorous 12-14-hour days to ensure their business runs successfully. To make their lives easier – and to grow their business – they use different front of the house (FOH) and back of the house (BOH) software and operate online ordering and marketing tools. There is a downside: owners must manage multiple CRMs/dashboards to keep things running, which increases workload. Many owners are not technically savvy and may need someone to run these tools for them, creating an additional operating cost. While software companies promise support, it is often modular and handled by multiple people for different query types, which can be a hassle for the owner. The customer support team at AIO will work during night hours to address customer queries/complaints and escalate to relevant internal teams. This approach aims to drastically decrease turnaround time and enhance user experience. Responsibilities

Interfacing between the restaurant and internal teams in Pakistan to ensure customer queries are addressed promptly and resolved. Documenting issues with a thorough understanding of causes and implications. Interact with customers to investigate critical issues where relevant. Use the AIO Platform to assist the restaurant in time-sensitive operational tasks. Qualifications and fit

You will join a team with a culture centered around agility, a hunger to learn, and a desire to teach others. An ideal candidate will have the following soft skills (in order of priority): Solid command of formal, conversational and colloquial English People skills to establish and manage relationships with restaurant owners Emotional intelligence Knowledge of US cultural sensitivities Note: You do not need to have all these competencies, but command of English and people skills are must-haves. An ideal candidate will have understanding and at least some command of the following technical skills: Experience in a support role (US market preferred) Data analytics Reporting & Documentation Note: While not required, preference will be given to candidates with prior experience, background, or knowledge of marketing. Required experience level:

1-2 years of professional experience Why Join AIO?

Our mission is to revolutionize the US restaurant industry by providing a comprehensive, fully integrated solution that helps restaurant owners manage all aspects of their business. Our platform combines patented AI technology with strong customer support to help owners increase revenue, reduce costs, and improve profit margins. We aim to provide an all-in-one super app for front-of-house operations (ordering, payment, marketing, rewards) and back-of-house management (inventory, staff, financials). We are focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be part of a world-class Silicon Valley–funded startup.

#J-18808-Ljbffr

Overview

About The Role: Restaurant owners in the US work rigorous 12-14-hour days to ensure their business runs successfully. They use different front-of-house (FOH) and back-of-house (BOH) software and operate their online ordering and marketing with various products. AIO supports these owners by reducing the number of systems they must manage and by accelerating query resolution through a centralized customer support function that works at night to address queries and escalations promptly. The customer support team at AIO will be working at night to ensure all queries/complaints are addressed immediately and escalated to the relevant teams internally, drastically decreasing turnaround time and enhancing user experience. Responsibilities

Interface between restaurants and internal teams in Pakistan to ensure customer queries are addressed promptly and resolved. Document issues with a thorough understanding of the causes and implications. Interact with customers to investigate critical issues where relevant. Use the AIO Platform to assist restaurants in time-sensitive operational tasks. What we are looking for

You will join a team with a culture centered around agility, a constant hunger to learn, and the desire to teach and improve those around you. An ideal candidate will have the following soft skills, in order of priority: Solid command of formal, conversational and colloquial English People skills to establish and manage relationships with restaurant owners Emotional intelligence Knowledge of US cultural sensitivities Note: We do not require all competencies; however, command of English and people skills are must-haves. An ideal candidate will have some command of the following technical skills: Experience in a support role (US market preferred) Data analytics Reporting and documentation Note: We will give preference to candidates with prior experience, background, or knowledge of marketing. Experience

Required experience level:

1-2 years of professional experience Why Join AIO

Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges faced by restaurants, combines patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve profit margins. We offer an all-in-one super app for FOH operations (ordering, payment, marketing, rewards) and BOH management (inventory, staff, financials). We are focused on becoming a significant player in the $55 billion restaurant tech SaaS market as a Silicon Valley–funded startup. Job details

Seniority level:

Entry level Employment type:

Full-time Job function:

Other Industries:

Technology, Information and Internet

#J-18808-Ljbffr

Overview Restaurant owners in the US work rigorous 12-14-hour days to make sure that their business runs successfully. To make their lives easier – and to grow their business – they use different front of the house (FOH) and back of the house (BOH) software and use different products to operate their online ordering and marketing.

However, there’s a downside to this. Restaurant owners must always operate at least 4 different CRMs/dashboards to make sure that everything is running smoothly. This adds more hours to an already busy schedule, and because a lot of restaurant owners are not technically savvy, they struggle with the technology and must hire someone to run it for them, which is an additional operating cost for them.

While software companies do promise support, it is modular – multiple people assigned to different query types – which makes it a hassle for the restaurant owner.

The customer support team at AIO will be working at night to ensure all queries/complaints of the customers are addressed immediately and escalated to the relevant teams internally. This will drastically decrease the turnaround time of customer queries/issues, which will enhance user experience.

Responsibilities

Interfacing between the restaurant & the internal teams in Pakistan to make sure all customer queries are addressed in a timely manner and resolved.

Documenting these issues with a thorough understanding of the causes and implications.

Interact with the customer wherever relevant to investigate critical issues.

Use the AIO Platform to assist the restaurant in time-sensitive operational tasks.

Qualifications An ideal candidate will have the following soft skills, in order of priority:

Solid command of formal, conversational and colloquial English;

People skills to establish and manage a relationship with restaurant owners;

Emotional intelligence; and

Knowledge of US cultural sensitivities.

Please note that we do not expect you to have all these competencies. However, command over the English language and people skills are must-haves.

An ideal candidate will have a good understanding, at least, and some command of the following technical skills:

Experience in a support role (US market preferred);

Data analytics

Reporting & Documentation

Please note that we do not expect you to have all these competencies. However, we will give preference to candidates who have prior experience, background or knowledge of marketing.

Required experience level:

1-2 years of professional experience

Why Join AIO? Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges (post-COVID-19) faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.

We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an all-in-one super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.

We are laser-focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world-class Silicon Valley-funded startup.

#J-18808-Ljbffr

Job Description:
- Responding to emails and phone calls from staff to ensure best service.
- Accurate data keeping.
- Reporting to management at the end of shift.
- Scheduling shifts of our client's staff.
- Complying with all given guidelines.
- Other Control Room tasks.

Job Specification

Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Ability to operate in a pressurized environment.
Excellent time management.
Attention to detail and proactiveness.
Demonstrable proactive and professional approach to security.
Ability to work under your own initiative and also as a member of a team.
Language: English; good command of MS Office and Google Spreadsheets.
Must be available for morning, afternoon, and night shifts. Flexible approach to working hours, including weekends & bank holidays.

Please note that our office is based in Saddar Rawalpindi. If you are not living nearby or cannot manage to drive/ride every day, please do not apply.

Consumer Services - Rawalpindi, Pakistan

#J-18808-Ljbffr

Bachelors, Masters (Computer Science) Technical Education Preferred

1. Responsible for smooth resolution of all Company related issues at CLIENT site.
2. Required to work with SID, Engineering and other teams to ensure issues/errors are resolved in a timely manner.
3. Resolve problems by working as a contact person between Company and our clients, coordinating with GD Leads and other key players (on and off shore).
4. Maintain an excellent relationship with clients and ensure connectivity and engagement with Client Representatives at all levels of assigned accounts.
5. Manage Client Service Relationship and serve as the point of contact for all issues related to the Company.
6. Support the client through internal processes to execute timely deployments and/or ensure smooth operations.
7. Submit status reports to management summarizing completed projects/tasks.
8. Responsible for total incident ownership, managing all high and critical incidents.
9. Manage and execute ad hoc reporting requirements.
10. Required to visit clients twice a year.

Job Specification

Above average skills in relational database management systems and ability to use SQL.
Excellent verbal and written communication skills.
Excellent teamwork skills.
Proven ability to influence cross-functional teams without formal authority.
Must be able to travel for assignments if required.

Location: Information Technology and Services - Islamabad, Pakistan

#J-18808-Ljbffr

**About the Role:**
**Grade Level (for internal use):**
07
**Work Shift:** This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.
**The Team:**
The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research, etc).
**Impact and Responsibilities**
As the nerve center, you will be the face of the organization for our clients. Your regular day will involve answering client queries and being an advocate while showcasing your extensive knowledge of our tools, data, and the industries we cover. The top financial institutions in the world will rely on you to solve issues they are unable to resolve on their own.
+ Provide client support via phone, email, and other mediums.
+ Make suggestions regarding product usability, presentation, and data quality.
+ Partner with product teams for timely and thorough testing of our products, with a focus on the client experience.
+ Exercise independent judgment during UAT in developing test plans and evaluating testing results.
+ Collaborate with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.
+ Partner with clients to identify template opportunities and guide them through our template-building process.
+ Provide research & analysis support to Senior Associates.
**What we're looking for:**
**Basic Required Qualifications:**
+ Minimum of a Bachelor's degree in Economics or Finance
+ Fresh graduates and candidates with up to 6 months of experience
+ Succinct communication skills.
+ Strong collaboration skills.
+ Strong financial knowledge or knowledge of the global economy.
+ Proficient ability to navigate and use common computer programs.
**Additional Preferred Qualifications:**
+ Previous experience in a client support role.
+ Familiarity with business intelligence tools.
+ Experience in conducting User Acceptance Testing (UAT).
+ Ability to manage multiple tasks and prioritize effectively.
+ Strong problem-solving skills and attention to detail.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Islamabad, Pakistan

Job Description: - Responding to emails and phone calls from staff to ensure best service. - Accurate data keeping. - Reporting to management at the end of shift. - Scheduling shifts of our client's staff. - Complying with all given guidelines. - Other Control Room tasks. Job Specification

Excellent phone etiquette and excellent verbal, written, and interpersonal skills. Ability to operate in a pressurized environment. Excellent time management. Attention to detail and proactiveness. Demonstrable proactive and professional approach to security. Ability to work under your own initiative and also as a member of a team. Language: English; good command of MS Office and Google Spreadsheets. Must be available for morning, afternoon, and night shifts. Flexible approach to working hours, including weekends & bank holidays.

Please note that our office is based in Saddar Rawalpindi. If you are not living nearby or cannot manage to drive/ride every day, please do not apply. Consumer Services - Rawalpindi, Pakistan

#J-18808-Ljbffr

Bachelors, Masters (Computer Science) Technical Education Preferred Responsible for smooth resolution of all Company related issues at CLIENT site. Required to work with SID, Engineering and other teams to ensure issues/errors are resolved in a timely manner. Resolve problems by working as a contact person between Company and our clients, coordinating with GD Leads and other key players (on and off shore). Maintain an excellent relationship with clients and ensure connectivity and engagement with Client Representatives at all levels of assigned accounts. Manage Client Service Relationship and serve as the point of contact for all issues related to the Company. Support the client through internal processes to execute timely deployments and/or ensure smooth operations. Submit status reports to management summarizing completed projects/tasks. Responsible for total incident ownership, managing all high and critical incidents. Manage and execute ad hoc reporting requirements. Required to visit clients twice a year. Job Specification

Above average skills in relational database management systems and ability to use SQL. Excellent verbal and written communication skills. Excellent teamwork skills. Proven ability to influence cross-functional teams without formal authority. Must be able to travel for assignments if required. Location:

Information Technology and Services - Islamabad, Pakistan

#J-18808-Ljbffr