363 Call Center Operations jobs in Pakistan

A leading cellular company in Pakistan is looking for an Assistant Manager for their call center operations. The incumbent must have 4 years of experience in different areas of call centers, preferably starting as a call center agent and then progressing to team lead experience (at least one year). A total minimum of 4 years in top-notch inbound call centers is required. The call center currently has one assistant manager and is looking for an analytical guru, preferably a female candidate. Apply with full confidence; we are an equal opportunity employer.

1. Analytical skills, able to find the root cause of problems
2. Business acumen
3. Able to take measured steps
4. Interpersonal skills
5. Good English and Urdu expertise

Information Technology and Services - Karachi, Pakistan

Our growing company is seeking to hire a sales manager who will be responsible for supervising and organizing our sales and marketing team.

We are a smoke and vape-based distributor located in Houston, TX, USA. We carry more than 5,000 products distributed to smoke and vape retail outlets and more. We are offering a once-in-a-lifetime opportunity to our future sales and marketing team members as we prepare to launch our brand new website.

We are looking to hire specialized team members in sales and marketing to build, manage, and grow the Strawberry Smoke and Vape wholesale client base. Fluency in English and Urdu is important for effective communication.

• Manage organizational sales by developing a comprehensive business plan.
• Achieve planned sales goals.
• Set individual sales targets with the sales team.
• Track sales progress and report results as necessary.
• Oversee the activities and performance of the sales team.
• Coordinate with marketing on lead generation strategies.
• Provide ongoing training and development for sales staff.
• Motivate, counsel, and educate the sales team on products.
• Promote the organization and its products.
• Understand target customers and their relationship to our products.

• Bachelor’s degree in business or a related field.
• Experience in planning and implementing sales strategies.
• Experience with customer relationship management.
• Experience managing and leading a sales team.
• Excellent written and verbal communication skills.
• Strong dedication to providing excellent customer service.
• Leadership ability to guide a sales team effectively.

Work hours are based on Houston time, from 9 am to 7 pm.

- Responsible for supporting Service Delivery Management according to agreed KPIs and project targets.

- Assist the Country Manager in acting as the primary point of contact for all key project stakeholders.

- Support project performance management, including the oversight of all resources deployed and engaged in projects.

- Aid in planning, leading, forecasting, risk management, negotiation, issue resolution, and communication management for projects.

- Support the Country Manager in ensuring adherence to best practices, processes, and strategic management objectives.

- Assist Human Resource Management in resource management activities.

- Support administrative, logistical, HR, technical, technological, and infrastructural operations.

- Help the Country Manager in effective communication and reporting related to projects.

- Provide strategic and tactical support to management.

- Oversee training, development, and performance management of project teams in collaboration with Human Resource Management.

- Manage vendor relationships and performance.

Monitoring & managing the mailbox related to service calls
Meet various client service requests.
Understand the scope of work and the requirements.
Act as a bridge between a client and the resource.
Create and ensure all ticket information is shared and entered correctly.
Ensure that the information to all other departments is shared correctly and timely.
Coordinate with the resources.
Ensure that 100% of the service calls are entertained in the best manner.
Issue mitigation / resolving escalations.

The Services Delivery team member needs to be someone who is ready to accept the challenges
Excellent analytical & problem-solving capabilities with special attention to accuracy & detail.
Very organized, meticulous, and detailed in entering information.
Ability to effectively plan, prioritize & multi-task in high-volume workload situations.
Self-starter with proven ability to take ownership.
Self-motivated & driven.
Own overall relationship with Quattris Clients & resources.
Comfortable working on a roaster basis.
Conduct problem-solving meetings.

Location: Information Technology and Services - Rawalpindi, Pakistan

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Inbox Business Technologies is seeking a dedicated and experienced Service Delivery Manager to ensure effective delivery of IT services to our clients. The Service Delivery Manager will be responsible for managing the service delivery process, ensuring that all services meet the agreed-upon service level agreements (SLAs) and customer expectations. This role involves working closely with clients to identify their needs, managing a team of service delivery professionals, and ensuring the successful execution of service delivery initiatives.

Key Responsibilities:

• Manage day-to-day operations of the IT Service Desk and support teams
• Ensure effective implementation and adherence to ITIL/ITSM processes, including Incident, Service Request, Problem, and Change Management
• Maintain and continuously improve service levels through monitoring KPIs and SLAs
• Coordinate with internal technical teams to ensure timely resolution of high-priority incidents and issues
• Develop and maintain service performance dashboards and regular reporting for leadership
• Act as the primary escalation point for service-related issues, ensuring timely and transparent communication with all stakeholders
• Lead or contribute to IT service improvement initiatives and related projects
• Conduct regular service reviews to gather feedback and enhance user satisfaction
• Train, mentor, and evaluate the performance of IT support personnel
• Manage vendor and service provider relationships, ensuring consistent quality and adherence to contractual SLAs
• Promote a culture of excellence, accountability, and continuous service improvement within the IT support function
  
  

• Bachelor's degree in Computer Science, Information Technology, or a related field
• ITIL Foundation certification (v3 or v4) is mandatory; higher-level ITIL certifications will be an advantage
• 6-10 years of experience in IT Service Management, including 3+ years in a leadership or managerial role
• Strong understanding of ITSM tools and reporting (e.g., ServiceNow, BMC Remedy, etc.)
• Excellent verbal and written communication skills
• Strong interpersonal and stakeholder management abilities
• Proven ability to lead and motivate support teams in a fast-paced environment
• Pleasing personality, approachable demeanor, and professional attitude
• Experience in managing vendors and external service providers
• Preferred Attributes:
• Certification in project management (PMP, PRINCE2) is a plus
• Experience in managing support for enterprise-level systems and infrastructure
• Strong analytical and problem-solving skills

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

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Cooperative Computing (C|C) is a digital enablement organization enabling organizations to effectively operate in the automated economy. The future of business is in maximizing relationships through the effective use of technology. With our clients, we discover, strategically engineer a digital strategy and enable these strategies through the implementation of best-in-class applications to achieve clients 10x growth.

Our performance culture is built through our team members, working together to help our clients succeed. We inspire growth with our team members in delivering fanatical and passionate client experiences, knowing effective technology is built with and for people.

Our Values:

• Be Fanatical and Passionate Delivering Superior Client Experiences - It’s who we are! Our customers are the center of every idea, process, and decision we create in building sustainable relationships. We over communicate, over deliver & outperform ourselves every time.
• Growth is Contagious - I grow, You grow, We all grow.
• Be Innovative - Looking at tomorrow today. We live outside our comfort zone; we ask difficult questions of ourselves; we take risks, and we are fearless to experiment and lead the way forward.
• Show Empathy & Be Honest - Every single word spoken, or action performed for our Customers, Team Members, Partners & Stakeholders will be filled with kindness, candor and honesty.
• High Performance - It’s not for everyone - Our culture is our team members. We make the lives of our fellow team members better by first recognizing “I” am a team member first. We measure our progress constantly to be a better version of ourselves with every new day.

Life at CC:

Life at CC is a fusion of ambition, recognition, and lifestyle, where your career takes flight. We champion a high-performance culture with top-tier compensation and flexible working models. With us, enjoy robust benefits, milestone celebrations, and unparalleled learning opportunities. We foster a vibrant community through dynamic team activities. Join CC - embark on a journey where every day is rewarding and growth is a guaranteed promise.

About the Role:

As a Service Delivery Manager at Cooperative Computing, you will be leading a team to provide on-going support and management of delivered solutions while ensuring that technology services are delivered on time and within budget. This involves a wide range of activities, from setting up help desks to coordinating with support teams, monitoring incident response times, and assuring prompt and effective issue resolution.

Mission:

The core mission of the Service Delivery Manager is to maintain end-to-end accountability for customer satisfaction and overall delivery excellence. This role requires regular communication, provision of status updates, and addressing any concerns or issues the client may have. You will work in close collaboration with the Developers, QA, DevOps, SecOps, and Project Management teams to determine necessary activities for successful service delivery. This includes areas of Development, Quality Assurance, DevOps, and SecOps, as well as cooperation with Human Resources to ensure the availability of necessary resources.

The Service Delivery Manager will exhibit the following capabilities:

• A strong understanding of ITSM practices, including Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
• Proven ability to juggle multiple and conflicting priorities in a timely and sensitive way, with full transparency.
• Strong leadership skills, with a track record of holding teams to the highest standards, project discipline, and accountability.
• Strong communication and problem-solving skills for delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution.
• Understanding the pipeline of demand and working with Resource Planners to ensure an appropriate supply of resources.
• Financial management and reporting skills, and ability to optimize processes.
• ITIL V4 Foundation Certification is required. ITIL strategist Certification would be a plus.
• Experience in working closely with DevOps, Developers, Systems, and Helpdesk teams.
• At least 10+ years of experience working in the IT industry.

Results:

• Ensure the smooth functioning of the clients' IT systems by resolving technical issues promptly and maintaining positive relationships with clients.
• Regularly report to senior management about ongoing projects and provide routine operational analysis.
• Foster the reputation of our service desk as a vital business asset in our clients' eyes.
• Consistently meet client expectations, maintain client satisfaction, and build lasting relationships by providing excellent service delivery.