263 Assurance Specialist jobs in Pakistan

We have an immediate opportunity for a Quality Assurance Specialist with extensive experience in support of full software development to release lifecycle. Excellent background in quality assurance and business analysis is imperative

The purpose of this position is to provide advanced level quality assurance to various web based projects and processes. The position will have high level of responsibility, room for growth, interaction with other areas, cutting edge technology, in an exciting, challenging and growing environment.

- Solid understanding of structured Quality Assurance Methodologies as well as Use Case Definition, Quality Attributes and Business Process Flows
- Development and project management experience is a plus
- Extensive Web-based application quality assurance experience
- Strong project and time management skills with the ability to meet assigned timelines and manage multiple projects simultaneously.
- Flexibility and adaptability necessary to thrive in an innovative, fast- paced environment with shifting priorities.
- Strong interpersonal skills for consultation with clients and vendors.
- Excellent verbal and written communication skills.
- Ability to extend workday, and/or respond to emergency calls as needed.
- Ability to draft Quality Assurance test plans to validate business requirements.
- Experienced in proactive risk management and mitigation.
- Skilled in organizing and facilitating project and quality assurance review meetings.
- Skilled in leading teams and creating a productive teamwork environment.
- Bachelor's degree or equivalent experience
- Minimum of 1-2 year experience in quality assurance experience required

Information Technology and Services - Islamabad, Pakistan

Macrise Tech Solutions is seeking a meticulous and experienced QA Specialist to join our Medical Billing Quality Assurance team, specializing in Behavioral Health billing processes. If you have a keen eye for detail and a passion for maintaining accuracy in healthcare billing, this is a fantastic opportunity to contribute meaningfully to patient care operations.


Key Responsibilities:



Audit and monitor performance in all critical billing functions including:



Eligibility & Benefits Verification


Authorizations & Intake Review


Charge Entry & Claims Submission


Payment Posting


Denial Management & AR Follow-up


Patient Collections


Credentialing & Re-Credentialing




Identify process gaps and documentation errors, providing timely corrective feedback.


Ensure full compliance with HIPAA regulations and maintain confidentiality of sensitive data.


Maintain QA dashboards, reporting metrics, and communicate results to management.




Requirements:



Proven experience in medical billing QA, preferably within the Behavioral Health domain.


Strong knowledge of billing platforms such as Office Ally, Availity, AdvancedMD, or similar.


Familiarity with US insurance payers, claims denial patterns, and resolution processes.


High attention to detail, accountability, and excellent communication skills.


Ability to work night shifts (6 PM to 3 AM) onsite at Lahore location.




Why Join Us:



Work with top US-based Behavioral Health providers in a dynamic environment.


Be part of a growth-driven, supportive, and stable company culture.


Contribute directly to improving patient care through accurate billing processes.


Enjoy long-term career opportunities in a fast-growing industry.

The position will be responsible for the quality assurance testing of the Software solutions. This position works closely with software developers and architects to isolate and solve issues. Develops and initiates tests, analyzes results and ensures issues are reported and resolved.

Responsibilities:

• Design and execute test plans based on software requirements and technical specifications.
• Record and document results and compare to expected results.
• Detect software failures so that defects may be discovered and corrected.
• Document and report issues; track issue resolution.
• Participate in application planning meetings.
• Establishing and maintaining an automated testing infrastructure.
• Building and enhancing test automation scripts.
• Implementing Continuous Integration of automated tests using Jenkins.
• Understand the application and its environment to develop automation approach.

Required Qualifications:

• 3 years of experience in a software development environment as a programmer or tester.
• Experience with QA Automation tools
• Ability to write automated scripts for testing User Interfaces, REST-based APIs and Web Services.
• Experience in problem/issue identification, documentation, tracking and resolution.
• Excellent analytical and organization skills.
• The ability to work well in a fast-paced environment with multiple priorities.
• Ability to work in a team environment.

Skills We Value:

• Experience with payment processing software.

This is an executive level position. The prospect will be reporting to the Assistant Manager Quality Assurance. The selected candidate will be responsible for the following:

1. Evaluating each and every agent on their assigned project every month by using the standard QA evaluation form.
2. Providing feedback to the agents he evaluates by coaching them on their weak areas in the training & coaching sessions.
3. Evaluating every agent on the assigned project >= 12 times / month to ensure the evaluations of every agent are done using the standard evaluation form & by updating their assignments.
4. Providing qualitative & quantitative feedback for every assigned agent periodically & month end for the Bonus report by writing their comments on the bonus report against each agent.
5. Conducting monthly Calibration & Training sessions by sending the recordings one day prior and discussing the calls & general feedback in the sessions.

The Applicant must possess:

1. Excellent communication skills
2. Good written English skills
3. Flexibility of working on weekends as well as over time
4. Strong decision making skills
5. Sharp listening skills
6. At least 1 year experience working in the Call center/QA Departments

Information Technology and Services - Islamabad, Pakistan

Responsibilities:

• Participate in application planning meetings.
• Ensure data integrity standards.
• Perform reviews, walkthroughs, or inspections.
• Develop quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.
• Write clear, concise, and comprehensive test plans and test cases.
• Hands-on experience with both white box and black box testing and automated testing tools.
• Experience working in an Agile/Scrum development process.
• Conduct performance and/or security audits.
• Prepare quality documentation and reports by collecting, analyzing, and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
• Validate quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
• Write/review requirements specifications and technical design documents to provide timely and meaningful feedback.
• Solid knowledge of SQL and scripting is a plus.

The primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with company and industry standards.The Quality Assurance Representatives will use call monitoring and audio recording software to evaluate representatives' call performance. When monitoring calls, they typically listen for and follow a template of requirements, scoring representatives on the performance metrics set forth by the company.

• At least 2 years call center experience.
• Excellent comprehension and grammar.
• Willing to work at night.
• Experience on Auto Insurance, Auto Warranty, mortgage is a plus.
• Exceptional listening and analytical skills.
• Intermediate knowledge with Microsoft Suite (Outlook/Word/Excel)
• Ability to learn and navigate new software quickly.
• Ability to work quietly and independently.