30 Application Maintenance jobs in Pakistan

Job type: Full Time

Job Nature: On Site

Department: Support

Job Description

Description:

Cyber Advance Solutions is seeking a dedicated and customer-focused Software Support Officer to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, software support, and ensuring the successful implementation and maintenance of our software solutions.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong communication and interpersonal skills.
• Experience in customer service or software support is preferred.
• Ability to troubleshoot and resolve technical issues effectively.
• Proficiency in software implementation and training.

Responsibilities:

• Provide professional and efficient support to customers to address inquiries and resolve issues promptly.
• Assist in deploying, configuring, and troubleshooting software applications to meet customer needs.
• Gather and analyze customer feedback to continuously improve products and services.
• Foster strong relationships with customers through regular follow-ups to ensure satisfaction and retention.
• Conduct training sessions for customers to help them effectively use software solutions.
• Participate in testing software updates and new features to ensure quality and functionality before deployment.

Experience Required:

Fresh Graduate Required

Why Join Us:

• Competitive salary and benefits.
• Opportunity to work with a leading software company.
• Professional growth and development opportunities.
• Collaborative and innovative work environment.

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Job Summary:
Responsible for Installation, Configuration and Support of Software Products. Troubleshooting on site as well as managing online support.

Job Description:

1. Responsible for Installation, Configuration and Support of Software Products
2. Troubleshooting on site as well as managing online support
3. Testing and Deploying Applications
4. Deploying Databases as well as managing Backup, Restore and Data Migration
5. Giving Product Demonstrations and Presentations
6. Complete all tasks in a timely manner

Qualification Requirement:
Minimum Bachelors in Computer Science / Diploma holder with good problem-solving skills.

Experience Requirement:
Fresh Graduate. Experience will be an advantage.

Skills Requirement:
Ability to maintain a good working relationship with fellow co-workers. Good communication and interpersonal skills.

Traveling:
Visits at client premises within the territory assigned.

Job Type: Full-time

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We are seeking a dedicated and knowledgeable Customer Support Person with expertise in Accounts and ERP systems to join our dynamic team.
The ideal candidate will possess knowledge of problem-solving skills and excellent communication abilities.

Responsibilities:

• Assist customers with inquiries related to accounts and ERP systems.
• Troubleshoot and resolve customer issues promptly and effectively.
• Act as a bridge between Developer and Customer.

Job Specification

Requirements:

• Applicant should have an understanding of accounting principles and financial processes.
• Master's/Bachelor's in Accounting, Finance, Business, or a related field is preferred.
• Hands-on experience with any ERP Solution in the market.

Location: Information Technology and Services - Lahore, Pakistan

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Description

Job Description

Cyber Advance Solutions is seeking a dedicated and customer-focused Software Support Officer to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, software support, and ensuring the successful implementation and maintenance of our software solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong communication and interpersonal skills.
• Experience in customer service or software support is preferred.
• Ability to troubleshoot and resolve technical issues effectively.
• Proficiency in software implementation and training.
  
  

Responsibilities

• Provide professional and efficient support to customers to address inquiries and resolve issues promptly.
• Assist in deploying, configuring, and troubleshooting software applications to meet customer needs.
• Gather and analyze customer feedback to continuously improve products and services.
• Foster strong relationships with customers through regular follow-ups to ensure satisfaction and retention.
• Conduct training sessions for customers to help them effectively use software solutions.
• Participate in testing software updates and new features to ensure quality and functionality before deployment.
  
  

Experience Required

Fresh Graduate Required

Why Join Us

• Competitive salary and benefits.
• Opportunity to work with a leading software company.
• Professional growth and development opportunities.
• Collaborative and innovative work environment.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Software Development

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Karachi Division, Sindh, Pakistan 2 months ago

Principal Software Support Engineer-II (L3) Java Technical Support Engineer - Remote Work First Officer - (Fly Jinnah) Multiple Hubs in Pakistan

Karachi Division, Sindh, Pakistan 2 months ago

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Job type: Full Time Job Nature: On Site Department: Support Job Description

Description: Cyber Advance Solutions is seeking a dedicated and customer-focused Software Support Officer to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, software support, and ensuring the successful implementation and maintenance of our software solutions. Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field. Strong communication and interpersonal skills. Experience in customer service or software support is preferred. Ability to troubleshoot and resolve technical issues effectively. Proficiency in software implementation and training. Responsibilities: Provide professional and efficient support to customers to address inquiries and resolve issues promptly. Assist in deploying, configuring, and troubleshooting software applications to meet customer needs. Gather and analyze customer feedback to continuously improve products and services. Foster strong relationships with customers through regular follow-ups to ensure satisfaction and retention. Conduct training sessions for customers to help them effectively use software solutions. Participate in testing software updates and new features to ensure quality and functionality before deployment. Experience Required: Fresh Graduate Required Why Join Us: Competitive salary and benefits. Opportunity to work with a leading software company. Professional growth and development opportunities. Collaborative and innovative work environment.

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Join to apply for the Software Support Team Lead role at Contour Software

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About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Position

We are seeking an enthusiastic, career-oriented Customer Support Analyst (Team Lead) who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Karachi / Lahore Office.

Key Responsibilities

Reporting to the Manager of Customer Support, the core responsibilities of the position include:

Team Leadership (Performance Management, Training, Coaching, And Development)

• Foster a high-performance culture by providing ongoing coaching and development opportunities for team members.
• Conduct weekly one-on-one meetings with direct reports to review their progress toward personal and professional goals.
• Onboard and train new team members, ensuring they are equipped with the necessary skills and knowledge to succeed.
• Plan and execute cross-training initiatives to enhance the team’s product knowledge and issue resolution capabilities.
• Monitor and evaluate team performance, providing constructive feedback and managing performance reviews.
• Listen and respond to ongoing challenges or concerns from team members and provide guidance to resolve them.
• Promote a culture of continuous learning and growth within the team, creating opportunities for personal and professional development.
  
  

Customer Focus

• Oversee and manage customer escalations, ensuring the retention of key customer accounts and addressing issues efficiently.
• Recognize trends and recurring issues, working with internal teams to create targeted training or change requests.
• Ensure that customer service level agreements
  
  

Job Qualifications

• Education: Bachelor’s degree or college diploma preferred.
• Experience: 10+ years of experience in customer service, with at least 2+ years in a leadership role.
• Industry Experience (Preferred): Experience in hospitality, service, or related industries is a plus.
• Flexibility: Willingness to work non-traditional hours, including evenings or weekends, as needed.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to present ideas and feedback clearly.
• Leadership Skills: Experience managing a team or group of individuals, with a focus on coaching and professional development.
• Technical Skills: Experience in troubleshooting software issues or managing software-related customer queries is an asset.
• Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.
  
  

What You’ll Bring

• Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.
• Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.
• Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.
• Professionalism & Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.
  
  

Workshift (Job Timings)

• Shift Hours:
• Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
• Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
• Weekend Availability: Must be willing to work on weekends when required.
• After Hours Support: Willingness to provide support outside standard business hours as needed.
  
  

Exciting Benefits We Offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Contour Software by 2x

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Software Support Team Lead

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Contour Software Join to apply for the

Software Support Team Lead

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Contour Software Get AI-powered advice on this job and more exclusive features. About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Position

We are seeking an enthusiastic, career-oriented Customer Support Analyst (Team Lead) who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Karachi / Lahore Office.

Key Responsibilities

Reporting to the Manager of Customer Support, the core responsibilities of the position include:

Team Leadership (Performance Management, Training, Coaching, And Development)

Foster a high-performance culture by providing ongoing coaching and development opportunities for team members. Conduct weekly one-on-one meetings with direct reports to review their progress toward personal and professional goals. Onboard and train new team members, ensuring they are equipped with the necessary skills and knowledge to succeed. Plan and execute cross-training initiatives to enhance the team’s product knowledge and issue resolution capabilities. Monitor and evaluate team performance, providing constructive feedback and managing performance reviews. Listen and respond to ongoing challenges or concerns from team members and provide guidance to resolve them. Promote a culture of continuous learning and growth within the team, creating opportunities for personal and professional development.

Customer Focus

Oversee and manage customer escalations, ensuring the retention of key customer accounts and addressing issues efficiently. Recognize trends and recurring issues, working with internal teams to create targeted training or change requests. Ensure that customer service level agreements

Job Qualifications

Education: Bachelor’s degree or college diploma preferred. Experience: 10+ years of experience in customer service, with at least 2+ years in a leadership role. Industry Experience (Preferred): Experience in hospitality, service, or related industries is a plus. Flexibility: Willingness to work non-traditional hours, including evenings or weekends, as needed. Communication Skills: Exceptional verbal and written communication skills, with the ability to present ideas and feedback clearly. Leadership Skills: Experience managing a team or group of individuals, with a focus on coaching and professional development. Technical Skills: Experience in troubleshooting software issues or managing software-related customer queries is an asset. Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.

What You’ll Bring

Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills. Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment. Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately. Professionalism & Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.

Workshift (Job Timings)

Shift Hours: Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time) Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time) Weekend Availability: Must be willing to work on weekends when required. After Hours Support: Willingness to provide support outside standard business hours as needed.

Exciting Benefits We Offer

Market-leading Salary Medical Coverage – Self & Dependents Parents Medical Coverage Provident Fund Employee Performance-based bonuses Home Internet Subsidy Conveyance Allowance Profit Sharing Plan (Tenured Employees Only) Life Benefit Child Care Facility Company Provided Lunch/Dinner Professional Development Budget Recreational area for in-house games Sporadic On-shore training opportunities Friendly work environment Leave Encashment

Disclaimer:

At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Contour Software by 2x Sign in to set job alerts for “Software Team Lead” roles.

Senior Ionic Developer - Permanent position

Senior Software Engineer / Assistant Team Lead - AI/ML

Principal Software Engineer (Remote, Lahore, USD Salary)

Senior Software Engineer - Microsoft Dynamics 365

Senior Software Engineer (Java/J2EE Technologies)

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Principal Software Support Engineer-II (L3)

• Manage a team of software support specialists, ensuring timely and effective issue resolution and stakeholder communication
• Review, analyze, and ensure the timely resolution of software issues escalated from the L2 Support Team, documenting lessons learned and preventive actions
• Monitor and analyze production incidents to identify trends, root causes, and areas for process improvement
• Collaborate with DevOps, Systems, Networks, L2 Support, and Database Administration teams to ensure that production issues are tracked, prioritized, and resolved efficiently
• Liaise with Product Development and Product Testing teams to identify and prioritize product enhancements and bug fixes based on stakeholder feedback and self-identification
• Ensure effective communication and coordination with relevant teams to manage production, support lifecycles and deploy reliable software solutions
• Analyze transactional system databases after release deployments to identify any data inconsistencies or damage
• Plan and execute corrective actions while ensuring full data integrity is restored and maintained
• Maintain a centralized repository of reported issues, root cause analyses, and affected transactions
• Support release and change management processes while maintaining up-to-date documentation, troubleshooting guides, and knowledge repositories to enhance team efficiency and issue resolution
• Prepare and publish monthly software defects and support performance reports for relevant stakeholders
• Develop and maintain in-depth knowledge of PSW software applications (e.g., PCS) and remain updated on new releases and features
• Promote best practices in software support and encourage continuous improvement and learning within the team
• Provide technical expertise, mentorship, and guidance to team members to enhance overall support capabilities
• Perform any other duties assigned by the Line Manager to enhance the efficiency and quality of the software support function
• Define and monitor SLAs and KPIs for support operations, ensuring service quality, performance tracking, and stakeholder satisfaction
  
  

• Manage a team of software support specialists, ensuring timely and effective issue resolution and stakeholder communication
• Review, analyze, and ensure the timely resolution of software issues escalated from the L2 Support Team, documenting lessons learned and preventive actions
• Monitor and analyze production incidents to identify trends, root causes, and areas for process improvement
• Collaborate with DevOps, Systems, Networks, L2 Support, and Database Administration teams to ensure that production issues are tracked, prioritized, and resolved efficiently
• Liaise with Product Development and Product Testing teams to identify and prioritize product enhancements and bug fixes based on stakeholder feedback and self-identification
• Ensure effective communication and coordination with relevant teams to manage production, support lifecycles and deploy reliable software solutions
• Analyze transactional system databases after release deployments to identify any data inconsistencies or damage
• Plan and execute corrective actions while ensuring full data integrity is restored and maintained
• Maintain a centralized repository of reported issues, root cause analyses, and affected transactions
• Support release and change management processes while maintaining up-to-date documentation, troubleshooting guides, and knowledge repositories to enhance team efficiency and issue resolution
• Prepare and publish monthly software defects and support performance reports for relevant stakeholders
• Develop and maintain in-depth knowledge of PSW software applications (e.g., PCS) and remain updated on new releases and features
• Promote best practices in software support and encourage continuous improvement and learning within the team
• Provide technical expertise, mentorship, and guidance to team members to enhance overall support capabilities
• Perform any other duties assigned by the Line Manager to enhance the efficiency and quality of the software support function
• Define and monitor SLAs and KPIs for support operations, ensuring service quality, performance tracking, and stakeholder satisfaction
  
  

Requirements

• 6+ years of experience in leading technical support teams, managing escalations, driving root cause analysis, and implementing process improvements in high-availability software environments.
• Must have higher secondary school certificate (HSC), along with associate diploma (3 Years) in information technology or Bachelor of Computer Science, computer engineering or equivalent discipline
• Proficient in SQL query writing
• Experience with reading and analyzing logs from various sources, including tools like Serilog and Splunk or similar tools
• Basic understanding of microservices architecture principles, architectural challenges & logging issues
• Basic knowledge of Queue services such as RabbitMQ or similar queue management tools
• Should have familiarity with C# and JavaScript code to recognize fundamental issues
• Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders
• Strong analytical and problem-solving skills, capable of diagnosing and resolving complex technical issues effectively
• Hands on Experience with support tools and technologies, such as ticketing systems, CRM software, and remote support tools
• Solid understanding of software development methodologies and the software development lifecycle (SDLC)
• Strong interpersonal, written, and verbal communication skills, with a demonstrated commitment to fostering inclusivity and respect within teams
• The ability to work comfortably in a fast-paced, deadline-oriented, agile environment, while promoting a culture of equity and support
• Self-motivated, quick learner, and responsive team player with solid leadership, problem-solving, debugging, and analytical skills
  
  

Benefits

• Competitive salary
• Fuel Card
• Health benefits
• Professional development opportunities
• Inclusive work culture & much more

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

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Karachi Division, Sindh, Pakistan 20 hours ago

Karachi Division, Sindh, Pakistan 2 months ago

Technical Writer - Blockchain & Software Products Java Technical Support Engineer - Remote Work

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• Manage a team of software support specialists, ensuring timely and effective issue resolution and stakeholder communication.
• Review, analyze, and ensure the timely resolution of software issues escalated from the L2 Support Team, documenting lessons learned and preventive actions.
• Monitor and analyze production incidents to identify trends, root causes, and areas for process improvement.
• Collaborate with DevOps, Systems, Networks, L2 Support, and Database Administration teams to ensure that production issues are tracked, prioritized, and resolved efficiently.
• Liaise with Product Development and Product Testing teams to identify and prioritize product enhancements and bug fixes based on stakeholder feedback and self-identification.
• Ensure effective communication and coordination with relevant teams to manage production, support lifecycles and deploy reliable software solutions.
• Analyze transactional system databases after release deployments to identify any data inconsistencies or damage.
• Plan and execute corrective actions while ensuring full data integrity is restored and maintained.
• Maintain a centralized repository of reported issues, root cause analyses, and affected transactions.
• Support release and change management processes while maintaining up-to-date documentation, troubleshooting guides, and knowledge repositories to enhance team efficiency and issue resolution.
• Prepare and publish monthly software defects and support performance reports for relevant stakeholders.
• Develop and maintain in-depth knowledge of PSW software applications (e.g., PCS) and remain updated on new releases and features.
• Promote best practices in software support and encourage continuous improvement and learning within the team.
• Provide technical expertise, mentorship, and guidance to team members to enhance overall support capabilities.
• Perform any other duties assigned by the Line Manager to enhance the efficiency and quality of the software support function.
• Define and monitor SLAs and KPIs for support operations, ensuring service quality, performance tracking, and stakeholder satisfaction.

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