145 Application Analyst jobs in Pakistan

We are looking to hire Application Support Analysts (L2), with exceptional communication skills - both verbal and written. The individual will be responsible for providing technical telephone applications support to our customers. This will involve answering complex questions on the function and usage of our products, troubleshooting, and resolving issues with the software, and making the necessary configuration changes to ensure products continue to meet our customers' needs.

Application Support Analyst (Accounting) page is loadedApplication Support Analyst (Accounting) Apply locations PER - Karachi, PK time type Full time posted on Posted Today job requisition id R45261

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

THE DIVISION
Constellation Home Builder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry. It is North America's fastest growing and most successful provider of fully integrated construction information management solutions for homebuilders.
Our parent company is Constellation Software Inc. (CSI), a well-capitalized, publicly traded Canadian software company that specializes in vertical market software ( We offer the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a large organization.

THE POSITION
We are looking to hire an Application Support Analyst, with good Accounting/Bookkeeping skills with exceptional verbal and written communication skills, successful candidate would work from the Contour-Karachi office.

RESPONSIBILITIES

• Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management

• Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.

• Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team

• Attends and participates in Team meetings

• Attends CHS product training, as required

• Makes recommendations to address problems, improve service and provide improved support

• Develops frequently asked questions (FAQ) documentation

REQUIRED SKILLS

• University degree in Accounting or related fields

• Some Experience of working on software support would be an asset (preferably with international customers)

• Industry experience residential/commercial construction, property management, real estate management concepts/methodologies and general accounting practices

• Proficient in MS Windows applications

• Excellent communication skills with clients at all levels

• An aptitude for caring for Customers

• Must have the analytical ability to resolve customer issues

• Comfortable managing conflicting demands

• Excellent interpersonal skills (verbal and written)

• Positive team attitude and ability to adapt to a fast-pace environment

Work Timings :

• Willing to work weekends (If Needed)

• Monday to Friday 8 AM to 5 PM EST (5 PM to 2 AM Pakistan Standard Time)

Exciting Benefits we offer:

• Market-leading Salary

• Medical Coverage – Self & Dependents

• Parents Medical Coverage

• Provident Fund

• Employee Performance-based bonuses

• Home Internet Subsidy

• Conveyance Allowance

• Profit Sharing Plan (Tenured Employees Only)

• Life Benefit

• Child Care Facility

• Company Provided Lunch/Dinner

• Professional Development Budget

• Recreational area for in-house games

• Sporadic On-shore training opportunities

• Friendly work environment

• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

As a subsidiary of CSI, Contour Software serves as a dedicated Global Centre, currently housing employees and teams for more than 150 Divisional and Corporate departments. Contour employees are key players in implementing, supporting, extending, enhancing, and renewing enterprise systems that run thousands of medium and large businesses, as well as public institutions, globally!

Join to apply for the Application Support Analyst (Accounting) role at Contour Software .

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities in less than 14 years. As a subsidiary of Constellation Software Inc., we are part of a global enterprise software conglomerate, one of the top 10 software companies worldwide, serving over 100 countries with diverse enterprise solutions.

Our global offices in Karachi, Lahore, and Islamabad support CSI divisions worldwide, spanning from Sydney to Vancouver. We are part of Constellation Home Builder Systems (CHS), North America's leading homebuilding industry software vendor.

We seek an Application Support Analyst with strong accounting and bookkeeping skills, excellent communication, and customer service abilities, to work from our Karachi office.

• Act as the primary contact for clients, ensuring high customer satisfaction and relationship management.
• Resolve user issues related to configuration, troubleshooting, and software installation.
• Meet service levels for unresolved issues, reassign tickets as needed.
• Participate in team meetings and product training.
• Recommend improvements to support processes.
• Create FAQ documentation.

• Degree in Accounting or related field.
• Experience in software support, preferably with international clients.
• Knowledge of residential/commercial construction, property management, real estate, and accounting practices.
• Proficiency in MS Windows applications.
• Excellent communication and interpersonal skills.
• Customer-oriented with analytical problem-solving skills.
• Ability to manage conflicting demands and adapt quickly.

• Monday to Friday, 8 AM to 5 PM EST (5 PM to 2 AM PKT). Willing to work weekends if needed.

• Competitive salary, medical coverage, provident fund, bonuses, internet subsidy, conveyance allowance, profit sharing, life benefits, childcare, meals, professional development, recreational facilities, training opportunities, friendly environment, leave encashment.

We value diversity and are committed to an inclusive work environment. Reasonable accommodations are provided for individuals with special needs. Qualified candidates are encouraged to apply.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and Consulting

Grade Level (for internal use):

The MI Customer Experience PMO team is dedicated to enhancing customer interactions and driving sales effectiveness. We value collaboration, innovation, and a global mindset, striving to continuously improve processes and outcomes. Our team thrives on open communication and a shared commitment to achieving excellence in every project

Responsibilities and Impact:

• Solicit and gather requirements from stakeholders, ensuring comprehensive understanding of project needs and minimum viable deliverables

• Document and assist in analysing business processes and identify areas for improvement, focusing on efficiency and effectiveness.

• Collaborate with cross-functional teams to gather requirements and ensure alignment with project goals.

• Develop and maintain process maps and documentation to support project objectives.

• Utilize technology and automation tools to streamline processes and enhance customer experience.

• Conduct data analysis to support decision-making and strategy development.

• Participate in project planning and execution to ensure alignment with business goals.

What We’re Looking For:

Basic Required Qualifications:

• Bachelor's degree in Business Administration, Finance, or a related field.

• Proven experience in business analysis and process mapping.

• Strong analytical skills with the ability to interpret complex data.

• Familiarity with technology and automation tools.

• Familiarity with sales processes and workflow.

• Excellent communication skills, both written and verbal.

Additional Preferred Qualifications:

• Understanding of customer experience strategies and practices.

• Knowledge of automation tools and technologies.

• Ability to adapt in a fast-paced environment and manage multiple priorities

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.

For more information, visit .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere .

---

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

---

Grade Level (for internal use):

The MI Customer Experience PMO team is dedicated to enhancing customer interactions and driving sales effectiveness. We value collaboration, innovation, and a global mindset, striving to continuously improve processes and outcomes. Our team thrives on open communication and a shared commitment to achieving excellence in every project

Responsibilities and Impact:

• Solicit and gather requirements from stakeholders, ensuring comprehensive understanding of project needs and minimum viable deliverables

• Document and assist in analysing business processes and identify areas for improvement, focusing on efficiency and effectiveness.

• Collaborate with cross-functional teams to gather requirements and ensure alignment with project goals.

• Develop and maintain process maps and documentation to support project objectives.

• Utilize technology and automation tools to streamline processes and enhance customer experience.

• Conduct data analysis to support decision-making and strategy development.

• Participate in project planning and execution to ensure alignment with business goals.

What We’re Looking For:

Basic Required Qualifications:

• Bachelor's degree in Business Administration, Finance, or a related field.

• Proven experience in business analysis and process mapping.

• Strong analytical skills with the ability to interpret complex data.

• Familiarity with technology and automation tools.

• Familiarity with sales processes and workflow.

• Excellent communication skills, both written and verbal.

Additional Preferred Qualifications:

• Understanding of customer experience strategies and practices.

• Knowledge of automation tools and technologies.

• Ability to adapt in a fast-paced environment and manage multiple priorities

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.

For more information, visit .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .

---

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - English_formattedESQA508c.pdf

---

Join to apply for the Business Analyst role at Contour Software

Join to apply for the Business Analyst role at Contour Software

Get AI-powered advice on this job and more exclusive features.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

At CSIPay, a Jonas company, we are dedicated to empowering Constellation’s six operating groups in the USA and Canada with seamless payment processing solutions. Our goal is to give you greater control over your revenue, enhance your market potential, and improve customer satisfaction, fostering success for all within the Constellation family.

The Position

The Business Analyst is a strategic, is role with a primary focus on advanced analytics and product ownership tasks. This position is responsible for driving data-informed decision-making across the payments organization by leveraging advanced analytics, financial modeling, and deep domain expertise. In addition to delivering actionable insights and optimizing business performance, the Business Analyst will support product ownership activities such as requirements gathering, providing input to the product backlog, and aligning stakeholders. The ideal candidate combines technical proficiency with business acumen, enabling the organization to unlock value from complex data and maintain a competitive edge in the rapidly evolving payments landscape.

Key Responsibilities

Advanced Analytics & Strategic Evaluation

• Develop, maintain, and enhance financial models (e.g., IRR, ROI, NPV) to assess the viability and impact of new product initiatives, partnerships, and business cases.
• Conduct scenario and sensitivity analyses to support forecasting, budgeting, and long-term planning.
• Analyze large-scale transaction data, customer behavior, and operational metrics to identify trends, opportunities, and risks.
• Translate complex data sets into clear, actionable insights for executive and cross-functional audiences.
• Design and deliver executive-ready presentations and reports that highlight key performance indicators and business outcomes.
• Build and maintain dashboards and automated reports to monitor product and business KPIs.
• Ensure data accuracy, consistency, and accessibility for stakeholders at all levels.
• Support quarterly and annual planning cycles with robust data visualizations and scenario modeling.
  
  

• Provide input to the product backlog, ensuring prioritization is informed by data-driven insights and business value.
• Partner with Product, Engineering, and Finance teams to translate product roadmap items into quantitative business cases.
• Define and track success metrics for new features and initiatives, ensuring alignment with strategic objectives.
• Conduct post-launch evaluations to measure actual performance against forecasts and recommend course corrections.
• Facilitate workshops and working sessions to drive consensus and inform decision-making.
• Serve as a strategic liaison between Product, Finance, Data, and Operations teams to ensure alignment on data inputs, modeling assumptions, and business objectives.
• Champion a data-driven culture by promoting best practices in analytics, reporting, and product development.
  
  

• 3–7 years of experience in business analysis, data analytics, or a related field, preferably within payments, fintech, or financial services.
• Advanced proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI, Quick Sight).
• Strong experience in financial modeling, scenario analysis, and business case development.
• Demonstrated ability to translate complex data into actionable insights and recommendations.
• Experience gathering requirements, documenting user stories, and supporting product development processes.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced, evolving environment.
  
  

• Proficiency in Python or R for advanced analytics and automation.
• Experience with payments platforms (e.g., Stripe, Adyen, Worldpay) or payment processing systems.
• Familiarity with cloud data environments (e.g., Snowflake, BigQuery, AWS Redshift).
• Advanced certifications (e.g., CBAP, CFA, FRM, or relevant analytics credentials).
• Experience in agile product development environments.
• Exposure to backlog management tools (e.g., Jira, Confluence).
  
  

• Consistently deliver high-quality, data-driven recommendations that shape product and business strategy.
• Build robust financial models and dashboards that become trusted sources for decision-making.
• Enable the organization to quickly identify and act on emerging trends, risks, and opportunities in the payments space.
• Foster strong cross-functional relationships, ensuring alignment and clarity across teams.
• Demonstrate a proactive, solutions-oriented mindset, driving continuous improvement in analytics, reporting, and business outcomes.
• Contribute to a culture of data excellence, empowering stakeholders to make informed, strategic decisions.
• Effectively support product ownership activities, ensuring requirements are well-defined, prioritized, and aligned with business goals.
  
  

• Complete onboarding and orientation, including systems, tools, and team introductions.
• Gain a deep understanding of the payments business, product landscape, and key stakeholders.
• Review existing data sources, dashboards, and financial models.
• Shadow product and analytics meetings to observe current processes and pain points.
• Begin building relationships with cross-functional partners (Product, Engineering, Finance, Operations).
  
  

• Take ownership of select analytics projects and begin delivering initial insights and reports.
• Participate in requirements gathering sessions for upcoming product initiatives.
• Provide input to the product backlog based on early data analysis and stakeholder feedback.
• Present first round of findings or recommendations to the team.
• Identify opportunities to improve existing dashboards, reports, or analytics processes.
  
  

• Lead end-to-end analysis for a key product or business initiative, including financial modeling and success metric definition.
• Independently gather and document requirements for a new feature or enhancement.
• Deliver actionable insights that directly inform product or business decisions.
• Facilitate a cross-functional workshop or working session to align on priorities or requirements.
• Demonstrate measurable impact through improved reporting, analytics, or product outcomes.
  
  

• Analytical Thinking: Approaches problems using a logical, data-driven mindset; synthesizes complex information to generate actionable insights.
• Learning on the Fly: Quickly grasps new concepts, technologies, and business models; adapts to change and uncertainty with agility.
• Problem Solving: Identifies root causes, evaluates alternatives, and develops effective solutions to complex challenges.
• Drive for Results: Demonstrates a strong sense of ownership and accountability; consistently delivers high-quality work on time.
• Customer Focus: Understands and anticipates the needs of internal and external customers; prioritizes solutions that deliver business value.
• Dealing with Ambiguity: Thrives in situations with limited information or evolving priorities; makes sound decisions despite uncertainty.
• Collaboration: Builds strong relationships across teams; communicates effectively and works cooperatively to achieve shared goals.
  
  

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan (Tenured Employees Only)
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Research, Analyst, and Information Technology
• Industries IT Services and IT Consulting

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Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

At CSIPay, a Jonas company, we are dedicated to empowering Constellation’s six operating groups in the USA and Canada with seamless payment processing solutions. Our goal is to give you greater control over your revenue, enhance your market potential, and improve customer satisfaction, fostering success for all within the Constellation family.

The Position

The Business Analyst is a strategic, is role with a primary focus on advanced analytics and product ownership tasks. This position is responsible for driving data-informed decision-making across the payments organization by leveraging advanced analytics, financial modeling, and deep domain expertise. In addition to delivering actionable insights and optimizing business performance, the Business Analyst will support product ownership activities such as requirements gathering, providing input to the product backlog, and aligning stakeholders. The ideal candidate combines technical proficiency with business acumen, enabling the organization to unlock value from complex data and maintain a competitive edge in the rapidly evolving payments landscape.

Key Responsibilities

Advanced Analytics & Strategic Evaluation

• Develop, maintain, and enhance financial models (e.g., IRR, ROI, NPV) to assess the viability and impact of new product initiatives, partnerships, and business cases.
• Conduct scenario and sensitivity analyses to support forecasting, budgeting, and long-term planning.
• Analyze large-scale transaction data, customer behavior, and operational metrics to identify trends, opportunities, and risks.
• Translate complex data sets into clear, actionable insights for executive and cross-functional audiences.
• Design and deliver executive-ready presentations and reports that highlight key performance indicators and business outcomes.
• Build and maintain dashboards and automated reports to monitor product and business KPIs.
• Ensure data accuracy, consistency, and accessibility for stakeholders at all levels.
• Support quarterly and annual planning cycles with robust data visualizations and scenario modeling.
  

Product Ownership & Stakeholder Alignment
Gather and document business and technical requirements for new product features and enhancements.

• Provide input to the product backlog, ensuring prioritization is informed by data-driven insights and business value.
• Partner with Product, Engineering, and Finance teams to translate product roadmap items into quantitative business cases.
• Define and track success metrics for new features and initiatives, ensuring alignment with strategic objectives.
• Conduct post-launch evaluations to measure actual performance against forecasts and recommend course corrections.
• Facilitate workshops and working sessions to drive consensus and inform decision-making.
• Serve as a strategic liaison between Product, Finance, Data, and Operations teams to ensure alignment on data inputs, modeling assumptions, and business objectives.
• Champion a data-driven culture by promoting best practices in analytics, reporting, and product development.

Required Experience & Skills

• 3–7 years of experience in business analysis, data analytics, or a related field, preferably within payments, fintech, or financial services.
• Advanced proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI, Quick Sight).
• Strong experience in financial modeling, scenario analysis, and business case development.
• Demonstrated ability to translate complex data into actionable insights and recommendations.
• Experience gathering requirements, documenting user stories, and supporting product development processes.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced, evolving environment.

Preferred Qualifications

• Proficiency in Python or R for advanced analytics and automation.
• Experience with payments platforms (e.g., Stripe, Adyen, Worldpay) or payment processing systems.
• Familiarity with cloud data environments (e.g., Snowflake, BigQuery, AWS Redshift).
• Advanced certifications (e.g., CBAP, CFA, FRM, or relevant analytics credentials).
• Exposure to backlog management tools (e.g., Jira, Confluence).

What Success Looks Like

A high-performing Product Insights Analyst in this role will:

• Consistently deliver high-quality, data-driven recommendations that shape product and business strategy.
• Build robust financial models and dashboards that become trusted sources for decision-making.
• Enable the organization to quickly identify and act on emerging trends, risks, and opportunities in the payments space.
• Foster strong cross-functional relationships, ensuring alignment and clarity across teams.
• Demonstrate a proactive, solutions-oriented mindset, driving continuous improvement in analytics, reporting, and business outcomes.
• Contribute to a culture of data excellence, empowering stakeholders to make informed, strategic decisions.
• Effectively support product ownership activities, ensuring requirements are well-defined, prioritized, and aligned with business goals.
  

30/60/90 Day Onboarding Plan

First 30 Days

• Complete onboarding and orientation, including systems, tools, and team introductions.
• Gain a deep understanding of the payments business, product landscape, and key stakeholders.
• Review existing data sources, dashboards, and financial models.
• Shadow product and analytics meetings to observe current processes and pain points.
• Begin building relationships with cross-functional partners (Product, Engineering, Finance, Operations).

60 Days

• Take ownership of select analytics projects and begin delivering initial insights and reports.
• Participate in requirements gathering sessions for upcoming product initiatives.
• Provide input to the product backlog based on early data analysis and stakeholder feedback.
• Present first round of findings or recommendations to the team.
• Identify opportunities to improve existing dashboards, reports, or analytics processes.

90 Days

• Lead end-to-end analysis for a key product or business initiative, including financial modeling and success metric definition.
• Independently gather and document requirements for a new feature or enhancement.
• Deliver actionable insights that directly inform product or business decisions.
• Facilitate a cross-functional workshop or working session to align on priorities or requirements.
• Demonstrate measurable impact through improved reporting, analytics, or product outcomes.
  
• Analytical Thinking: Approaches problems using a logical, data-driven mindset; synthesizes complex information to generate actionable insights.
• Learning on the Fly: Quickly grasps new concepts, technologies, and business models; adapts to change and uncertainty with agility.
• Problem Solving: Identifies root causes, evaluates alternatives, and develops effective solutions to complex challenges.
• Drive for Results: Demonstrates a strong sense of ownership and accountability; consistently delivers high-quality work on time.
• Customer Focus: Understands and anticipates the needs of internal and external customers; prioritizes solutions that deliver business value.
• Dealing with Ambiguity: Thrives in situations with limited information or evolving priorities; makes sound decisions despite uncertainty.
• Collaboration: Builds strong relationships across teams; communicates effectively and works cooperatively to achieve shared goals.

Exciting Benefits we offer:

Medical Coverage – Self & Dependents

Parents Medical Coverage

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Profit Sharing Plan (Tenured Employees Only)

Child Care Facility

Company Provided Lunch/Dinner

Professional Development Budget

Recreational area for in-house games

Sporadic On-shore training opportunities

Friendly work environment

Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

As a subsidiary of CSI, Contour Software serves as a dedicated Global Centre, currently housing employees and teams for more than 150 Divisional and Corporate departments. Contour employees are key players in implementing, supporting, extending, enhancing, and renewing enterprise systems that run thousands of medium and large businesses, as well as public institutions, globally!

* Responsible for analyzing the requirements with clients to identify boundaries of web-based applications and compiling them into SRS, Wireframes, and FS documents.

* Must be able to graphically create wireframes and give interface direction to the UI team.

* Build systems to clarify business questions in a timely fashion.

* Passion for creating fun, compelling, and addictive user experiences.

* Can work as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.

* Can understand business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals.

* Can perform an internal consultancy role that has responsibility for investigating business systems, identifying options for improving business systems, and bridging the needs of the business with the use of IT.

* BS in CS/IT, preferably US Graduate Required.

* At least 1 year experience (as BA or Project Manager is a must, preferably in web-based application development) with command on MS VISIO, Rational Rose, and MS PowerPoint.

* Excellent communication and analytical skills required. Past experience in dealing with international clients would be a plus.

* Should possess good presentation and analytical skills.

* Exposure to PHP/Java/Flash Action Scripting would be counted as a plus.

Information Technology and Services - Karachi, Pakistan

AAA Software Solutions is looking for a Business Analyst who will take full responsibility and focus on driving growth and business strategy. The ideal candidate will be passionate about technology, data, and possess strong leadership qualities.

IDEAL Qualification

1. Bachelor's degree in Business, Computer Science, Information Systems, or related field preferred
2. 2 - 3 years of experience in business process documentation, design, and analysis; business process workflow preferable (additional experience in lieu of degree would be considered)
3. Proven ability to handle multiple tasks, set priorities, and meet deadlines
4. Thorough understanding of the software development lifecycle
5. Strong analytical and product management skills required, including a thorough understanding of how to interpret needs and translate them into application and operational requirements
6. Proven ability to work with users, offshore business team, and developers to define and document solutions to business requirements
7. Proven experience in UML modeling, and the development of use case documents and other UML diagrams
8. Proven ability to understand IT projects and concepts as they relate to high-level business objectives and processes, and effectively present those concepts to both IT and non-IT audiences
9. Ability to draw system and application architecture diagrams
10. Skills in Microsoft Project, Word, Excel, PowerPoint, and Visio. Dynamics preferred but not required
11. Strong communication skills (written and verbal) in English
12. Proven ability to interact with various levels of an organization
13. Excellent facilitation, training, and presentation skills

RESPONSIBILITIES

1. Communication and coordination with the business team from manager to CEO level to collect and understand business requirements
2. Act as a liaison between offshore business team and local development and QA teams
3. Design and develop use cases, high-level application and system architecture documents and diagrams, data flow diagrams, etc.
4. Ensure that system requirements meet business needs and that the business can fully integrate and implement new systems and/or system features
5. Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, task, and workflow analysis