1,861 Relationship Management jobs in Pakistan

Under general supervision, in a 24/7 in-bound call center environment, Customer Relationship Specialists will provide support and problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Support will be provided by clearly communicating solutions in a user-friendly, professional manner. This is an excellent opportunity for fresh graduates who are willing to work in a competitive environment in rotating shifts. Regular trainings will be provided.

• Duties and Tasks/Essential Functions:
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates
• Ability to speak and write clearly and accurately in English;
• Demonstrated proficiency in typing and grammar;
• Knowledge of relevant software computer applications and equipment;
• Knowledge of customer service principles and practices;
• Willingness to co-operate with others and work to the greater good;
• Multi-tasking capabilities;

• Ability to speak and understand the English Language well
• Excellent Comprehension and Selling Skills
• Basic Computer Skills
• High Energy and a Positive Attitude
• Exemplary Attendance and Punctuality
• Flexibility and a Team Player
• Has multi-tasking ability and keeps his calm under pressure.
• Problem solving capabilities

Conditions:

• Must be able to sit for long periods of time
• Position requires use of headset/microphone

The performance will be measured on the basis of an employee’s ability to identify and assess customers’ needs to achieve satisfaction

Information Technology and Services - Islamabad, Pakistan

IFI Consultants is a representative of reputed International Organizations and offers a bouquet of Financial Services to banks and financial institutions, besides providing management consultancy to local business concerns.

We require the services of a Female Customer Relationship Officer who should be at least a graduate with a minimum of 1 year of relevant experience for our Head Office at Lahore.

Location: Information Technology and Services - Lahore, Pakistan

To provide and promote a professional, high-quality, front-line customer-focused telephone, email, and mailing service to all customers. Proactively seek to identify customer needs and effectively respond and refer leads to the appropriate channels for follow-up.

To take ownership and responsibility for all inquiries presented to the Customer Relationship department, identify customer needs, and utilize appropriate questioning and listening skills to identify and offer appropriate solutions.

1) To execute and maintain customer services operations such as:

1. Obtaining and verifying customer information
2. Educating about loyalty and other promotions
3. Processing and dispatching of club cards
4. Following up for the activations of club cards
5. Responding to inquiries regarding club cards and active promotions
6. Marketing campaigns
7. Customer invitations
8. Managing customer complaints and suggestions

2) To liaise and arrange corporate meetings for the Marketing Head.
3) To conduct research on the latest trends and update summary to the Marketing Head.
4) Communicating with target audiences and managing customer relationships.
5) Liaising with designers and printers.
6) Organizing photo shoots.
7) Arranging for the effective distribution of marketing materials.
8) Maintaining and updating customer databases.
9) Conducting market research such as customer questionnaires and focus groups.
10) Contributing to, and developing, marketing plans and strategies.
11) Managing the publication of all publicity material to maximize brand promotion.
12) Creating and developing new innovative ways to communicate the company message to their existing customers.
13) Supporting the marketing head in day-to-day marketing activities.
14) Planning, developing, and delivering campaigns as agreed within timescales.
15) Executing all outbound activities in line with team objectives.
16) Regularly conducting customer service surveys as per requirements.
17) Developing promotional opportunities and ideas from conception through to delivery.

Female candidates are encouraged to apply.

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain the problem or reason for calling.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Attempt to persuade customers to reconsider cancellation.

Inform customers of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Compile reports on overall customer satisfaction.

Information Technology and Services - Islamabad, Pakistan

• Able to use computer and office programs.
• Strong interpersonal skills. Sales representatives need a mix of both verbal communication and listening skills

Benefits of being with us

• Attractive Package with Incentives and Bonuses
• Free Lunch / Tea / Coffee / Refreshment
• Fuel allowances
• Life Insurance(After probation)

Job Requirements:

• O Levels/Matric or above
• Able to use computer and office programs.
• Strong interpersonal skills. Sales representatives need a mix of both verbal communication and listening skills

Benefits of being with us

• Attractive Package with Incentives and Bonuses