3 Multinational Corporations jobs in Rawalpindi

Job Title: Expert Business Process Management

Grade Level: L2

Location: Islamabad

Last Date to Apply : 9th October 2025

What is Expert Business Process Management?

The Expert Business Process Management is responsible for supporting the design, implementation, and governance of business processes to enhance efficiency, strengthen customer experience, and ensure compliance across JazzCash. The role requires strong analytical, process, and project management skills, along with the ability to work collaboratively with cross-functional stakeholders to identify improvement opportunities and enable customer-centric product and service delivery.

In addition, the Expert will act as a key CX liaison in product and project development, ensuring that customer experience KPIs, call center insights, and customer feedback are effectively integrated into business processes and product decisions. This position reports to Stream Head Business Process Management & Standardization.

What does Expert Business Process Management do?

1. BPM Strategy & Process Design

·    Support the development and execution of BPM strategies, frameworks, and methodologies to improve efficiency, quality, and consistency across JazzCash operations.

·    Analyze, document, and redesign processes to align with business and CX objectives, ensuring scalability, automation readiness, and compliance with industry best practices.

·    Assist in establishing and maintaining process governance mechanisms, including documentation (OLAs/SLAs), KPIs, and continuous improvement initiatives.

·    Explore and recommend opportunities for automation and AI-enabled solutions as part of process design and standardization.

1. CX Integration & Product Development

·    Act as a CX-side representative in product and project development, ensuring customer experience KPIs, call center insights, and complaint data are incorporated into decision-making.

·    Provide support to cross-functional teams in implementing standardized processes and ensuring customer-centric product development.

1. Process Improvement & Optimization

·    Collaborate with stakeholders to identify and drive process improvement opportunities through root-cause analysis, CX deep-dives, and optimization projects.

·    Identify opportunities for process automation and use of AI/analytics to enhance efficiency, reduce manual work, and improve customer experience.

·    Conduct data analysis and reporting to highlight process gaps, track customer pain points, measure improvements, and assess post-implementation impact.

1. Project Management Support & Leadership

·    Contribute to project management activities, including planning, monitoring progress, and ensuring timely delivery of initiatives that impact customer experience.

·    Support ongoing projects and take ownership of assigned projects, leading them end-to-end in coordination with cross-functional teams.

JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

What are we looking for and what does it take to be an Expert – Business Process Management?

·    Bachelor's degree in Business Administration, Management, Industrial/Process Engineering, Computer Science, or related discipline (Master's degree such as an MBA in Operations, Strategy, or Project Management preferred).

· –5 years of relevant experience in business process management, project management, or product support (experience in FinTech, telecom, or financial services is preferred).

·    Familiarity with FinTech, Financial Services, or Branchless Banking operations and regulatory frameworks.

·    Understanding of call center operations, KPIs, and customer service processes.

·    Knowledge of BPM principles, methodologies (e.g., Lean Six Sigma, BPMN), and process modeling tools/software.

·    Strong analytical, problem-solving, and data interpretation skills with the ability to drive insights into action.

·    Effective communication and stakeholder management skills, with the ability to work across cross-functional teams.

·    Basic project management knowledge; familiarity with PMP/Agile/Scrum is considered an advantage.

·    Certifications in BPM, Lean Six Sigma, Project Management, or Automation/Analytics tools are a plus but not mandatory.

Why Join JazzCash?

As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 52 million customers for the better.

Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.

This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

Company: Alpha Hire Solutions

TIMING: 06:00 PM-02:00 AM

Location: Islamabad

Employment Type: Full-time

About Us

Alpha Hire Solutions is a dynamic HR solutions company specializing in international office setup, recruitment, and HR outsourcing services. Our mission is to support global businesses in establishing and growing their presence with ease, efficiency, and compliance. To accelerate our international growth, we are looking for a high-performing Business Development Executive with a proven track record of bringing global clients and building long-term partnerships.

Key Responsibilities

· Identify, target, and acquire international clients seeking HR services, office setup, and recruitment support.

· Develop and execute strategic business development plans to penetrate new markets and industries.

· Build and maintain strong client relationships with CEOs, HR Heads, and Decision-Makers of multinational companies.

· Represent the company in international business forums, networking events, and industry associations.

· Collaborate with internal HR & recruitment teams to ensure smooth client onboarding and service delivery.

· Achieve and exceed sales targets, revenue goals, and client acquisition KPIs.

· Continuously monitor market trends, competitors, and client needs to identify new opportunities.

Requirements

· 5+ years of proven business development experience in HR outsourcing, recruitment, BPO, or professional services.

· Strong international business network with the ability to close high-value deals.

· Excellent communication, negotiation, and presentation skills.

· Deep understanding of global recruitment and HR outsourcing trends.

· Self-motivated, results-driven, and capable of working independently.

· Ability to travel internationally if required.

What We Offer

· Competitive salary + performance based incentives/commissions.

· Opportunity to work with a fast-growing HR solutions provider with a global vision.

· Freedom to innovate and lead strategic business growth initiatives.

· Professional growth, international exposure, and long-term career development.

How to Apply:

If you are a strong business closer with international exposure and want to grow with a rapidly expanding HR company, send your CV to with the subject line Business Development Executive, International Clients.

Job Type: Full-time

Pay: Up to Rs120,000.00 per month

Work Location: In person