189 Hr For Call Center jobs in Pakistan

Recruitment of staff especially for International call center running Inbound UK Taxi booking campaign.

Work with line managers on a daily basis to help guide them through the People decision making process.

Conduct investigations into internal employee complaints.

Conduct interviews and provide appropriate feedback and suggestions to the leadership team.

Conduct regular employee discussion groups and provide feedback to the leadership team.

Develop a safety and security risk management program to minimize hazards, report workers’ compensation claims on a timely basis, track patterns, and engage the WC carrier in case management when appropriate so team members may return to work at the earliest possible time.

Monitor and ensure results of People department goals and contribute to the success of operations by adding value consistent with the People Team Vision and Mission.

Assist team members with open enrollment and monitor pay practices to ensure compliance with federal and state regulations.

Interface with other department managers to ensure proper workflow and quality of service relative to the needs of the business, and for improving performance management and appraisal processes.

Monitor and administer unemployment claims, including representing the company through the appeal process.

Supervise and provide direction for Center People Team.

Must have experience in an international call center environment.

Comprehensive experience in all areas of Human Resources Management.

Training competencies in areas of HR administration, legal/regulatory compliance related to employment matters, supervisory development, diversity, and management training.

Extensive HR knowledge, skills, and applicable experience.

Ability to motivate and supervise staff members.

Ability to exercise independent judgment.

Ability to handle a variety of assignments simultaneously and cultivate capabilities beyond those required for the current job and needs of the business.

We are seeking experienced Sales Representatives to join our team. The ideal candidates should possess strong listening and communication skills in English and be available to work night shifts. Fuel allowance is available for females working the night shift.

Note: Candidates must be flexible to work evening and night shifts on a permanent basis, specifically:

• 02:00 pm - 11:00 pm
• 08:00 pm - 05:00 am

• Proficiency in English speaking
• Minimum qualification: Intermediate O/A Levels
• Excellent verbal communication skills
• Previous sales experience is preferred
• Must be punctual and regular
• Fresh candidates with excellent English communication skills are encouraged to apply

Location: Information Technology and Services, Lahore, Pakistan

We are looking for experienced and talented Male / Female Call Center Representatives / CSR and Sales Executives who have good communication skills for our night shift.

Our target market is Canada. Candidates should be hardworking, dedicated, and self-motivated. A good salary package is waiting for the right deserving candidate.

Prospective candidates must have:

1. Good English language skills
2. Preferably good typing skills
3. Ability to use computers, internet, MS Word, etc.
4. Sales experience preferred, with demonstrated success in an inside sales role
5. Preferably one year of experience working in the call center industry
6. Good communication skills
7. Strong interpersonal and customer service skills

Note: Flexible to work in Night Shift (8:00 PM - 5:00 AM), Monday to Friday only.

Basic Salary: Rs 25,000 to 60,000 in between + huge incentives + residuals on top of incentives + daily and weekly bonuses. Comfortable and safe working environment.

1. Good English language skills
2. Preferably good typing skills
3. Ability to use computers, internet, MS Word, etc.
4. Sales experience preferred, with demonstrated success in an inside sales role

Qualifications:


Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
Minimum 3 years of experience in HR management.
Strong knowledge of HR policies, labor laws, and recruitment processes.
Excellent communication and interpersonal skills.
Proficient in MS Office; familiarity with HRIS systems is an advantage.
Ability to work effectively in a multicultural environment.


Key Responsibilities:


Manage end-to-end recruitment and onboarding processes.
Maintain and update employee records in compliance with company policies.
Develop and implement HR strategies and initiatives aligned with company goals.
Handle employee relations, performance management, and disciplinary actions.
Coordinate training and development programs.
Ensure compliance with local labor laws and regulations.
Prepare HR-related reports for management review.

Risk Discovered Background Check Pvt. Ltd., Pakistan

The incumbent will be responsible for developing and implementing overall HR strategy and also leading an effective workforce planning and resourcing. S/he will be responsible for effective recruitment and providing support for training/development activities across the organization. S/he will also be responsible for developing and maintaining Human Resource Information System (HRIS), policies and procedures, and implementation of the approved compensation and benefits strategies. S/he will be required to review performance management systems, develop effective employee relations and leading effective HR operations.

1. Recruits, interviews, tests, and selects employees to fill vacant positions / performing full cycle recruitment process.
2. Maintaining & building of resourceful resume data bank.
3. Conduct orientation sessions for new employees.
4. Induction and Implementation of Annual Compensation & Benefits Plans (Salary Review, Budget Request and short term bonus).
5. Conducting a Benchmarking study and Design of Competitive Pay Structures.
6. Departmental KPIs - Preparation of reports for the KPIs and Statistics related to Total Compensation for the Business departments to use in decision-making.
7. Job Analysis and Job Evaluation - Effectively evaluate and apply the Job Evaluation Methodology of the Group and Developing Total Rewards Strategy of the company.
8. Supervise the contract and probation completion cases of the employees.
9. Maintain and develop HR policies, procedures & implement ensuring compliance and to contribute to the development of corporate HR policies & Management of HR operations.
10. Identification of HR gaps in consultation with department heads.
11. Counseling the employees on personnel issues, to ensure that harmonious relationships and effective communications are maintained between management and staff.
12. Advises management in appropriate resolution of employee relations issues.
13. Establishing and maintaining management guidelines by preparing, updating, and recommending human resource policies and procedures.
14. Plan for employee’s performance appraisal; develop tools for appraisal, job evaluation, and development.
15. Initiate quality improvement initiatives within HR and recommending promotions, transfers, terminations etc.
16. Prepare necessary documentation relating to management approvals.
17. Provide general administrative support for HR Functions including creating and maintaining personnel and terminated files (electronic and paper-based), employment verification, organization charts.

Education and experience
Master Degree level education or equivalent.
5 years’ + experience in HR Compensation and Benefits experience is a must.
Hands-on experience in HR & Payroll ERP systems.
Experience with KPIs (Creation and use of metrics).
Knowledge of Local employment law & labor regulations.
Experience in Employee Cost Management / Budgeting Advanced Use of Microsoft Excel.
Candidates having experience of working in software houses shall be given preference. Candidates meeting the above criteria are invited to apply.