16 Hotel Management jobs in Pakistan

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Company Description

Mövenpick Hotel Karachi is situated in a prime downtown location at Club Road, adjacent to the Chief Minister and Governor's House. Commercial business locations, local shopping destinations and upscale restaurants are nearby, with beaches and cultural highlights also easily accessible from the hotel. Jinnah International Airport is just 17 kilometres away.

Company Description

Mövenpick Hotel Karachi is situated in a prime downtown location at Club Road, adjacent to the Chief Minister and Governor's House. Commercial business locations, local shopping destinations and upscale restaurants are nearby, with beaches and cultural highlights also easily accessible from the hotel. Jinnah International Airport is just 17 kilometres away.

Job Description

We are seeking a dynamic and customer-focused Front Office - Duty Manager to join our team. As a key member of our front office operations, you will be responsible for ensuring exceptional guest experiences while overseeing daily operations and leading our front desk team.

• Manage front office operations, including check-in/check-out procedures, reservations, and guest inquiries
• Provide outstanding customer service, addressing guest concerns promptly and professionally
• Supervise and mentor front desk staff, fostering a collaborative and efficient work environment
• Oversee cash handling procedures and maintain accurate financial records
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain standard operating procedures for front office operations
• Monitor and optimize front office performance metrics
• Ensure compliance with hotel policies, safety regulations, and industry standards
• Handle VIP guests and special requests with utmost care and attention to detail
• Participate in regular team meetings and contribute to continuous improvement initiatives
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitality

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As the Hotel Manager at Villa Darya, you’ll oversee the daily operations of the hotel, ensuring smooth functioning across all departments while delivering exceptional guest experiences. You’ll play a vital role in maintaining our reputation for warm hospitality and fostering a positive, collaborative environment for our team.

Key Responsibilities:

• Manage the overall operations of the hotel, including front office, housekeeping, food & beverage, and maintenance.
• Lead, train, and motivate the team to deliver high-quality service and exceed guest expectations.
• Ensure guest satisfaction by addressing feedback, resolving issues, and maintaining high service standards.
• Oversee budgets, financial performance, and cost control measures to meet revenue and profitability goals.
• Develop and implement operational policies and procedures to improve efficiency.
• Coordinate with local vendors, suppliers, and service providers to ensure seamless operations.
• Monitor property maintenance and ensure compliance with safety and hygiene standards.
• Drive marketing initiatives and collaborate with the team to attract new guests and retain loyal customers
• What We Offer:
• Competitive salary and benefits package.
• A unique opportunity to work in one of Pakistan’s most stunning locations.
• A supportive and collaborative work environment.
• Opportunities for personal and professional growth.

How to Apply:
If you’re passionate about hospitality and ready to lead a dynamic team in the heart of Hunza, we’d love to hear from you! Please send your resume and a cover letter to with the subject line: Hotel Manager Application – Villa Darya.

Join us in making Villa Darya Truly Hunza.

• Proven experience as a Hotel Manager or in a similar leadership role in the hospitality industry.
• Strong organizational and leadership skills with the ability to manage and motivate a team.
• Exceptional interpersonal and communication skills to engage with guests and staff effectively.
• Solid understanding of hotel management software and operations.
• A passion for hospitality and a commitment to creating memorable guest experiences.
• Knowledge of the local culture and region is a plus.
• Flexibility to work in a remote location and adapt to a dynamic environment.

A highly motivated, well-organised, and conscientious individual who can participate well within a team environment and is equally capable of working alone using their own initiative. The candidate should possess excellent communication and interpersonal skills, along with the ability to adapt a flexible approach to work and change.

1. Attentive, punctual, and efficient
2. Ability to meet timely deadlines
3. Proficient user of MS Word, Excel, and PowerPoint
4. Ability to diagnose and provide solutions to problems over the telephone and in person
5. An enthusiastic, capable, and resourceful individual
6. Self-motivated, with a good sense of humor
7. Excellent communication skills and a great command of English

POSITION SUMMARY:

The General Manager is responsible for all aspects of operations at the hotel, including day-to-day staff management and guest relations. He/She should be an ambassador for the brand and the hotel, providing leadership and strategic planning to all departments in support of our service culture, maximizing operations, and ensuring guest satisfaction. The role involves close collaboration with hotel owners and other stakeholders, managing the hotel management team (HODs) and overall hotel targets to deliver an excellent guest experience. A General Manager is also required to balance profitability with guest satisfaction measures.

GM DUTIES AND RESPONSIBILITIES:

1. Oversee the operations functions of the hotel, as per the Organizational chart.
2. Hold regular briefings and meetings with all heads of departments.
3. Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
4. Lead all key property issues including capital projects, customer service, and refurbishment.
5. Handle complaints and oversee the service recovery procedures.
6. Prepare, present, and achieve the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
7. Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
8. Ensure all decisions are made in the best interest of the hotel and management.
9. Deliver hotel budget goals and set other short and long-term strategic goals for the property.
10. Develop improvement actions and carry out cost savings.
11. Maintain a strong understanding of P&L statements and the ability to react with impactful strategies.
12. Closely monitor the hotel's business reports daily and make decisions accordingly.
13. Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General are on target and accurate.
14. Maximize room yield and hotel/resort revenue through innovative sales practices and yield management programs.
15. Prepare monthly financial reporting for the owners and stakeholders.
16. Draw up plans and budgets (revenues, costs, etc.) for the owners.
17. Assist in the procurement of operating supplies and equipment, and contract with third-party vendors for essential equipment and services.
18. Act as the final decision maker in hiring key staff.
19. Coordinate with HODs for the execution of all activities and functions.
20. Oversee and manage all departments and work closely with department heads daily.
21. Manage and develop the hotel executive team to ensure career progression and development.
22. Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
23. Provide effective leadership to hotel team members.
24. Lead in all aspects of business planning.
25. Respond to audits to ensure continual improvement is achieved.
26. Handle corporate clients and participate in new client acquisition along with the sales team as needed.
27. Assist in residential sales and development with strong sales prospects as required.
28. Safeguard the quality of operations during internal and external audits. Ensure compliance with the Occupational Health & Safety Act, fire regulations, and other legal requirements.

PREREQUISITES:

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience. Must be available to work when needed, including weekends, holidays, and nights.

EDUCATION:

A university degree in hotel management or a related field, with experience in opening, managing, or repositioning a hotel with a clear track record. Excellent computer system skills are required.

EXPERIENCE:

At least 15 to 20 years of experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations. A minimum of 5 to 10 years of experience as a General Manager or Assistant General Manager is required.